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MTN Nigeria Blames System Error for October 9 Outage

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Karl Toriola MTN Nigeria

By Adedapo Adesanya

MTN Nigeria has apologised to its subscribers, blaming the network outage experienced on Saturday, October 9 on a system error.

In a video message sent to Business Post on Sunday, the Chief Executive Officer of the company, Mr Karl Toriola, said the downtime was a result of system error from its end and not a result of sabotage as many feared, especially because it occurred a day after Facebook suffered a similar issue.

MTN users had October 9 experienced hours of network disruption, which affected calls and connections to the internet.

Mr Toriola explained that the technical team traced the cause of the downtime to an error that shifted all 4G customers to the 3G, overloading the band.

“Last Saturday, we had an outage that left our customers without a connection for several hours. On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family,” Mr Toriola said.

“We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility and privilege very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again.

“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network. Our engineers were able to resolve the problem.

“I know that recently other technology companies suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t [a] sabotage, it was a regrettable error,” the MTN chief added.

He further announced that MTN had refunded customers airtime and data used yesterday in addition to the time-bound subscription extension earlier promised.

He also assured users that MTN was working to ensure that they never experience such challenges with the network again.

“While we work to strengthen our network to prevent further disruptions of any kind, we wanted to find a way to say sorry. Something more than extending the validity of all time-bound plans by 24 hours, which we did as soon as service was restored,” he added.

“So, while we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 12 noon and 7 pm yesterday.

“We hope it shows how much we value our customers. You truly are our most important focus.

“We all have challenges, each and everyone, young or old, personally or professionally. What matters is how we respond. With you by our side, we will continue to improve and grow,” Mr Toriola stated.

This newspaper understands that many MTN users were given 1MB of data valid till October 31.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

Technology

Interswitch Champions ePayments Ecosystem Growth

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ePayments Ecosystem

By Modupe Gbadeyanka

Interswitch has thrown its full weight behind the 2021 Annual Committee of e-Business Industry Heads (CeBIH) retreat as part of its commitment to champion the epayments ecosystem growth.

This is the fifth consecutive year the leading integrated payments and digital commerce company is sponsoring the programme, which is a platform through which the committee examines key innovations in the payment industry over the past year and discuss insights and trend for the coming year.

This year’s retreat is slated to hold on December 2 and 3, 2021, in Abeokuta, Ogun State and would be attended by various stakeholders in the sector.

The 2021 Annual CeBIH Retreat tagged Innovative Digital Banking will focus on issues around the growth of digital payments in Nigeria and how technological innovations such as digital currencies, blockchain, 5G network, contactless payments, among others, will dominate the payment industry in the coming years.

Interswitch as a key industry stakeholder will be instrumental in spearheading these discussions, especially with its recent efforts around blockchain technology and other solutions around contactless payments.

The digital payment company has been an ardent supporter of the committee and its objectives, underpinned by a shared objective of enabling further development of the digital payments ecosystem in Nigeria.

This sponsorship highlights its interest in fostering deeper collaboration between banks and fintechs within the industry ecosystem.

Speaking on the forthcoming retreat, Mr Akeem Lawal, Managing Director for Transaction Switching & Payment Processing at Interswitch reiterated the importance of Interswitch’s participation in industry events such as the CeBIH Retreat, where critical issues, trends and analysis around the payment ecosystem are discussed.

He described the retreat as a necessity for industry players to assess the current state of things and make calculable projections for the future, with the aim to improve and deepen Nigeria’s payment system.

“This retreat remains important for stakeholders in the payment industry and offers an opportunity for Interswitch to be introspective about the steps taken to improve the payment system in Nigeria and in Africa as a whole,” Mr Lawal said.

“We at Interswitch remain committed to supporting and participating at platforms that share our vision to drive greater financial inclusion and prosperity across Nigeria and the Africa continent.

“Platforms such as the CeBIH annual retreat provide Interswitch and other industry players the impetus to engage with key stakeholders and collaborators from the banking system with a view towards improving our offerings to our customers viz-a-viz market demands, global trends and insights from the operating environment,” he added.

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Cyber Threats in Nigeria Drop 7.5% in 2021—Kaspersky

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Cyber Threats

By Adedapo Adesanya

Cyber threats in Nigeria in 2021 depreciated by 7.5 per cent, according to the latest research by Kaspersky.

This dramatic change in the threat landscape is coming at a time regular and self-propagating malware is decreasing dramatically, as it is no longer effective and cannot fly under security radars.

Security researchers at Kaspersky noticed that Kenya recorded the highest decline with an unprecedented 28.6 per cent, while South Africa saw a 12 per cent decrease.

The reason for such a change was the introduction and popularisation of new cybercrime models in the region, with cybercrime tools becoming more targeted along with a long-running trend where malware creators rely not on the technical advantage of their technologies over security protection, but on the human factor.

The cybersecurity firm noted that this has stimulated the evolution of phishing schemes in 2021. In particular, the region saw a wave of ‘Anomalous’ spyware attacks.

The usual phishing spyware attack begins when attackers infect a victim by sending them an e-mail with a malicious attachment or a link to a compromised website and ends when the spyware is downloaded and activated on the victim’s device.

Having gathered all necessary data, the operator usually ends the operation by attempting to leave the infected system unnoticed. In anomalous attacks, however, the victim’s device becomes not only a source of data but also a tool for spyware distribution.

Having access to the victim’s email server, the malware operators use it to send phishing emails from a legitimate company’s email address. In this case, anomalous spyware attacks an organisation’s server for collecting stolen data from another organisation and sending further phishing emails.

Speaking on this, Maria Garnaeva, Senior Security Researcher at Kaspersky ICS CERT team, “The Anomalous spyware attacks have a huge potential for growth in South Africa, Kenya and Nigeria in 2022, because unlike regular spyware the entry-level for attackers who wish to employ this tactic is significantly lower – since instead of paying for their own infrastructure, they abuse and employ the victims’ resources.

“We see that cheaper attack methods have always been on the rise in the region and cybercriminals quickly pick up on new tactics. Kaspersky, therefore, suggests that in the nearest future, these countries should be prepared for such attacks.”

She explained that the mass scale attacks are not disappearing, but rather transforming with the scheme usually following a style where a user searches for a free version of an extremely popular legitimate spyware and the cybercriminals offer them a fake installer using ‘black SEO technic’ – the abuse of the legitimate search engines, resulting in the offering of the fraudulent websites first.

As a result of software installer execution, a few dozen malware samples are downloaded and installed with the goal of turning the infected devices into a part of the Glupteba botnet.

The whole fake installers campaign and botnet have been extremely active in South Africa in 2021 and continue to evolve, yet it is scarcely researched.

“While the Glupteba botnet seems to be a threat for consumers, we are still researching it and keeping an eye on its behaviour, since some distributed malware resembles APT-related samples like Lazarus APT groups and were recently used in the largest DDoS attack in Russia. It is too early to say it with a high level of confidence, but these factors may suggest that we are now entering the era where APT actors start to use existing malware distribution platforms which makes attribution of such attacks harder and opens a new vector similar to supply chain attacks,” added Ms Garnaeva.

Recommendations from Kaspersky

In order to stay protected from such new cybercrime models and threats, Kaspersky recommends the following:

– Pay close attention to and don’t open any suspicious files or attachments received from unknown sources.

– Do not download and install applications from untrusted sources.

– Do not click on any links received from unknown sources and suspicious online advertisements.

– Create strong passwords and don’t forget to change them regularly.

– Always install updates. Some of them may contain critical security issues fixes.

– Ignore messages asking to disable security systems for office software or antivirus software.

– Use a robust security solution appropriate to your system type and devices, such as Kaspersky Internet Security.

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Zeepay, KudiGo, mPharma, Others Win at Ghana Fintech Awards 2021

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Ghana Fintech Awards 2021

By Modupe Gbadeyanka

It was a memorable day a few days ago when the key stakeholders in the financial technology (fintech) sector in Ghana gathered in Accra for the Ghana Fintech Awards 2021.

At the event, organised by Arkel Consult and Management Services Limited in partnership with Abjel Communications, Zeepay Ghana Limited went home as the Fintech Company of the year, while Andrew Takyi-Appiah was announced as fintech personality of the year in the male category, with the female category was Dede Afriyie Quarshie.

The Start-up Fintech of the year was Paybox, the Fintech & Bank partnership of the year was Ghana Interbank payment & settlement systems, while the Fintech & Non-Bank partnership was clinched by KudiGo Incorporated.

Business Post reports that the Agritech of the year was Kwidex, the Healthtech of the year was mPharma, the Edutech of the year was Blossom Academy, the Insurtech of the year was Insurerity Digital, while the IT/Tech of the year was Clydestone Ghana LTD.

The organisers also announced BPC Banking Technologies as the Leading Payments Technologies Service Provider 2021, while Panamax Incorporated was announced as the Leading Fintech Solutions Provider 2021.

Speaking at the maiden awards held at the Best Western Premier Hotel in Accra, the President of the African Fintech Network (AFN), Mr Segun Aina, disclosed that the “Ghana Fintech Awards has come at a time when the Bank of Ghana has observed that there are over 70 Fintech companies and startups operating in the country.”

“It is highly appropriate to say Arkel Consult and Abjel Communications have identified the economic contribution of the fintech startups and companies and decided to recognize their efforts by hosting this event. My hearty congratulations to these organisers for the foresight in putting up this event,” he added.

He assured that “AFN will look forward to inaugurating the Ghana Fintech Association and will be happy to support the sustenance of the Ghana Fintech Outlook Conference and Awards as an annual ecosystem event in partnership with the Ghana Fintech Association.”

Mr Martin Kwame Awagah, Director of Arkel Consult and Management Services Limited, expressed appreciation to Panamax Inc. Zeepay Ghana Limited, BPC Banking Technologies, Brassica Pay, EziPay, DreamOval, MTN Mobile Money Limited, Pavelon.com, People’s Pension Trust and Tarragon Edge who were the official sponsors of the ceremony.

He congratulated the shortlisted nominees and the winners for their efforts in promoting the growth of the fintech space in the country.

The Ghana Fintech Awards 2021 was created to recognise and acknowledge the achievements of individuals and companies who are contributing to the growth of Ghana’s financial and technology ecosystem.

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