MTN Nigeria Reassures Customers Stable Network

By Aduragbemi Omiyale

One of the leading telecommunications companies in the country, MTN Nigeria, has emphasised that one of its key priorities is to maintain network stability, promising to always work hard to make enjoy a stable network.

The firm made this known in a statement issued on Wednesday in response to media reports about a possible disruption of service to its customers.

In the reports, it was said that MTN Nigeria issued a notice to its customers that services to them could be disrupted.

In its response, the firm said the warning was a normal thing it does, especially to those affected by a specific challenge, which could insecurity and others.

MTN Nigeria, in the statement signed by the company secretary, Uko Ukpanah, described the reports as misleading and in its clarification, the CEO of the organisation, Mr Karl Toriola, was quoted as saying that, “Maintaining network stability and high levels of customer service remains a key priority for us.

“In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.

“Small, medium and large enterprises are key to driving economic growth in Nigeria and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions.

“We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience so that they are able to meet their customer’s needs.

“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country.

“We are dedicated to delivering the highest levels of service possible and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments.”