Technology
NCC Seeks Robust PPP to Drive Digital Infrastructure
By Adedapo Adesanya
The Nigerian Communications Commission (NCC) has called for more innovative Public-Private-Partnership (PPP) approaches aimed to make telecommunications infrastructure safer, more resilient and robust in Nigeria.
This was made by Mr Umar Danbatta, the Executive Vice Chairman of NCC, while delivering his keynote address at two-day Virtual Information Communication Technology & Telecommunications (ICTEL) organised by the Lagos Chamber of Commerce and Industry (LCCI) themed Disruptions, Resilience and Governance in Digital Economy.
He said the agency was always exploring means to attract more investment into the sector.
“There is no gainsaying the fact that the next frontier for enriching digital economy globally is through sustained investment in broadband or high-speed Internet access.
Speaking on Exploring Public-Private Collaboration for a Robust Digital Infrastructure, Regulations, Investment and Policy, he said that the concept of PPP has become one of the commonly used models of collaboration among stakeholders to fast track socio-economic development whether at the global, regional and national levels.
According to him, in 2017, the United Nations Industrial Development Organization (UNIDO) and the International Telecommunication Union (ITU) signed a joint declaration in Geneva, “on the advancement of the 2030 Agenda for Sustainable Development Goals (SDGs), in particular, industrialization, infrastructure development and innovation”.
The UNIDO and ITU, driving innovation in ICTs together with 193 member states and over 700 private sector entities and academic institutional membership, planned to strengthen country-level collaborations.
The two agencies, Mr Danbatta said, “resolved to contribute to global, regional and national efforts toward achieving SDG9, and particularly through action plans that are designed to attract public-private partnerships and investment.
“The collaboration between ITU and UNIDO, thus, represents a very important commitment from global organisations to deliver measurable and sustainable solutions within countries, towards achieving the SDGs, with a focus on “infrastructure, industry and innovation,” through a PPP arrangement.
“It is on record that this kind of partnership is helping to fast track the realization of SDG9 with derivable quantifiable benefits to industry, including small and medium-sized enterprises in emerging economies.
“Similarly, it is particularly of interest that the African Development Bank (AfDB), in a White Paper on PPP Framework released in September 2020, was emphatic that the infrastructure gap in African countries acts as an impediment to their economic growth and development”.
According to the White Paper, the gaps impact not only the economic situation of the citizens of Africa but also the countries’ global competitiveness.
The paper also estimates that poor infrastructure shaves off 2 per cent of the per capita Gross Domestic Product (GDP) growth rates.
“Suffice it to say that, the role of public-private partnership in infrastructure development in Nigeria cannot be overemphasised because an adequate, robust and functioning infrastructure is the bedrock of communal and societal development.
“Therefore, to meet future challenges, our industries and infrastructure must be upgraded by evolving an enduring PPP model that services all the sectors of the economy.
“Objectively, the high level of infrastructure deficit and its attendant effect on socio-economic development in Nigeria explains government’s concern and search for an alternative means of providing infrastructure for Nigeria’s teeming population.
“Thus, in 2005, the Federal Government established the Infrastructure Concession Regulatory Commission (ICRC) with a clear objective to accelerate investment in national infrastructure through private sector funding; and to assist the Federal Government of Nigeria and its Ministries, Departments, and Agencies (MDAs) to establish and implement effective PPP processes.
“It is gratifying that state governments have also adopted variants of PPP models in order to tackle the challenge of infrastructure in their respective jurisdictions”, the EVC recalled.
The NCC boss added that if the telecom and ICT sector is the real ‘infrastructure of infrastructure’ as it is often referred to because of its impact, efficiency and effectiveness on the growth of other sectors, it stands to reason, that the telecom sector is the most important sphere PPP should be adopted.
Interestingly, a 2012 World Bank report already documented how PPP projects have been used to provide broadband access nationally, regionally, or in rural areas to improve broadband access to unserved and underserved locations.
Indeed, the World Bank equally revealed in its 2021 report PPP that the PPP scheme is also helping in key areas of supporting the development of innovative policies, actions, standards and technologies in order to connect the unconnected in any nation, create jobs, enable efficient natural resource utilisation, and electronic waste management.
“The report also states that Public-Private Partnerships have also served as organising principles to facilitate product interoperability, reduce the digital and gender divides, and support growth of micro, small and medium-sized enterprises (MSMEs).
“In Nigeria, the Nigerian Communications Commission (NCC) is particularly noted for its faith in strategic collaboration and partnership as a central principle of its stakeholders’ relationship management and regulatory activities.
“Our daily regulatory processes are marked by consultations with a wide spectra of stakeholders as well as strategic partnering and collaboration with both private sector players and other sister public sector organisations”.
He said that following the liberalisation of the telecoms sector in 2001, the Commission has continued to facilitate investment inflow into the country’s digital space through licensing of many private sector players, who are deploying services in a different segment of the nation’s telecom market.
“This has resulted in rollout of massive infrastructure ranging from the deployment of Base Transceiver Stations (BTS) and laying of thousands of kilometres of fibre optic cables to every nook and cranny of the country.
“Hence, the sector has grown significantly in investment with significant access to an array of voice, data and other kinds of enterprises.
“The commission has also continued to enhance existing infrastructure through the licensing of a category of private sector players known as Infrastructure Companies (InfraCo), who are to deploy fibre optic cable on a wholesale basis across the country with broadband Point of Access (PoA) in each of the 774 Local Government Areas of the country.
This InfraCo scheme is running on a PPP arrangement, where the government provides a counterpart fund as a subsidy to stimulate faster, more robust and resilient broadband infrastructure rollout across the country.
While broadband penetration in Nigeria has reached 45 per cent at the moment, from less than 6 per cent in 2015, and by that fact stimulating digital activities in the country, there still exist access gaps which the Commission is making efforts to bridge.
It is noteworthy that the hitherto existing access gaps of 217 identified in the country have been reduced to 114 through increased collaboration between the Commission and stakeholders in the telecom ecosystem.
“Hence, the InfraCo project being implemented by NCC and other similar regulatory initiatives which has PPP component are in line with policy expectations of the Nigerian National Broadband Plan (NNBP) 2020-2025; the National Digital Economy Policy and Strategy (NDEPS) 2020-2030; the NCC Strategic Management Plan (SMP) 2020-2024, as well as a number of regulatory instruments and frameworks which envisioned the PPP model as a central organising principle for fast-tracking the development of Nigeria’s telecoms industry”, he said.
The EVC said that NCC is renowned for its tradition of engaging in robust stakeholder consultation on the development of its various regulations and policy initiatives.
The rules have changed. How companies actually know their customers — really know them — looks almost nothing like it did ten years ago. Old-school research methods are drowning. Too slow, too narrow, too dependent on humans manually stitching together datasets that have already gone cold. Markets shift in days now, not quarters. And the cost of a slow read on consumer behavior keeps climbing. This isn’t just a tooling upgrade. The underlying logic of how businesses decide what to build, what to charge, and who to reach has been gutted and rebuilt from scratch. Staying reactive isn’t a strategy anymore. It’s a liability.
1. Real-Time Data Processing and Pattern Recognition
Consumer intelligence used to run on stale numbers. Analysts dug into data weeks — sometimes months — after whatever actually happened. Modern AI kills that lag. Entirely. These systems chew through enormous volumes of behavioral data on the fly, surfacing patterns that human teams couldn’t find in the same timeframe with ten times the headcount. Machine learning algorithms can process millions of customer interactions, transactions, and behavioral signals simultaneously — pulling clean signal out of what would otherwise be undifferentiated noise. A retailer can track sentiment across social media, reviews, and support tickets right now, catching a brewing problem or an emerging trend in hours rather than weeks. Inventory shifts, pricing moves, message pivots — all of it happens before a trend fully crystallizes. That’s a different game entirely.
2. Predictive Analytics and Consumer Behavior Forecasting
Here’s what actually changed: AI stops consumer intelligence from being a backward-looking exercise. Instead of cataloguing what customers already did, companies can now forecast what they’re likely to do next — and with striking accuracy. Advanced ML models thread together historical patterns and live behavioral signals to predict churn, flag high-value prospects, and project demand across entire product lines. A telecom company can spot which customers are quietly drifting toward a competitor before they ever make the switch — and intervene first. That’s not a marginal improvement. It’s a fundamentally different posture. Resources flow toward the segments that actually matter, rather than spreading thin across the whole base and hoping something sticks.
3. Personalization at Scale
Consumers expect personalized experiences. Full stop. Meeting that expectation at scale — for millions of people at once — is simply beyond what human analysts and traditional segmentation can deliver. Machine learning models read individual purchase histories, browsing patterns, preferences, and demographic signals to build dynamic profiles that drive product recommendations, custom messaging, and tailored interfaces. When building and refining these individualized profiles, marketers who need to enrich their first-party data with verified behavioral signals rely on audience data providers to ensure their models are trained on accurate, high-quality consumer information. An e-commerce platform can serve each visitor a genuinely different experience — different layouts, different offers, different content — all built around that visitor’s unique fingerprint. Conversion lifts. Lifetime value climbs. People respond when recommendations actually fit their lives, not just the average of everyone else’s.
4. Sentiment Analysis and Brand Perception Monitoring
Knowing how consumers feel about a brand means wading through unstructured mess. Reviews, comment threads, support tickets, social posts, video captions — none of it parses cleanly by hand at any useful speed. Natural language processing handles it. NLP systems automatically scan text-based content across digital channels, classifying sentiment as positive, negative, or neutral while bucketing feedback by topic, product feature, or customer segment. An automaker can track online conversations about a specific reliability concern and catch it before it snowballs into a full-blown reputation crisis. No waiting for quarterly surveys. No lag. Brand perception monitoring becomes continuous — and decisions about product fixes, messaging shifts, or service interventions get grounded in real signal rather than gut instinct.
5. Competitive Intelligence and Market Positioning Analysis
Competitive intelligence used to mean manual tracking, sprawling spreadsheets, and perpetually incomplete pictures. AI automates the entire collection-and-analysis loop. ML models watch competitor pricing moves, product launches, promotions, and messaging shifts across digital channels — then stack that data against a company’s own position. Gaps surface. Threats register earlier. A financial services firm can monitor exactly which themes competitors are pushing on social media and which ones are actually generating engagement — then sharpen their own positioning accordingly. Real-time visibility into competitive dynamics means strategic calls about where to invest, which markets to enter, and how to stand apart in crowded categories aren’t made blind anymore.
Conclusion
What AI has done to consumer intelligence isn’t incremental. It’s structural. Real-time processing of massive datasets. Forecasting future behavior instead of autopsying the past. Personalization that reaches millions, not hundreds. Continuous sentiment monitoring. Automated competitive tracking. None of these were realistic options a decade ago. They are now. Companies that wire these capabilities into their core operations make faster, sharper decisions — ones that show up directly in revenue, satisfaction scores, and market share. Those that don’t will keep falling further behind. And the gap between organizations that wield these tools well and those still grinding through traditional approaches? It’s not closing. It’s widening every quarter.
By Adedapo Adesanya
Redtech, a financial technology company backed by Mr Tony Elumelu’s Heirs Holdings, has intensified its pan-African expansion strategy as it extends its payment infrastructure beyond Nigeria and leverages recent global recognition to strengthen its footprint across the continent.
The fintech firm was named in the payments category of the World’s Top Fintech Companies 2026 ranking by CNBC and Statista. It is among the only 11 African companies recognised in this year’s edition.
Developed by CNBC and Statista, the annual ranking identifies 500 leading fintech companies from a pool of more than 3,500 businesses worldwide. Serving as a data-driven benchmark, the ranking highlights companies shaping the future of financial services through technology, innovation and scalable digital solutions.
The company said it is accelerating its push into new African markets with the rollout of digital banking and payment solutions.
As part of this expansion, the UBA RedPay mobile application is now operational in Benin, Burkina Faso, Côte d’Ivoire, Mali and Senegal, marking the company’s first significant digital banking presence outside Nigeria.
It has also introduced virtual account services in Ghana through a partnership with UBA, broadening its payment collection capabilities in West Africa.
The company said the move aligns with its long-term ambition to build a unified payment infrastructure that enables businesses to collect, process, reconcile, disburse and manage funds seamlessly across African markets.
Commenting on the company’s growth strategy, the chief executive of Redtech, Mr Emmanuel Ojo, said Africa’s increasingly interconnected digital economy requires payment infrastructure that can support cross-border commerce.
“Recognition from CNBC and Statista reflects the growing relevance of African Fintech companies on the global stage and validates our ambition to build Redtech into Africa’s payment infrastructure company.
“We are building the technology that enables businesses of every size to collect, pay and manage money seamlessly across channels and markets. As African commerce becomes increasingly digitally connected across multiple market borders, businesses need payment infrastructure that is reliable, secure, interoperable and designed for the realities of operating across the continent.
“Our goal is to help power that growth by making payments simpler and more connected for African businesses, while building solutions that reflect global standards.”
Redtech continues to scale its operations, with available numbers showing that the fintech has processed approximately N45.84 trillion ($33.21 billion) in transaction value through its flagship RedPay platform and deployed more than 55,000 point-of-sale terminals serving merchants across sectors including banking, fintech, retail, hospitality, energy and utilities.
Looking ahead, the company said it plans to expand its collections and financial infrastructure capabilities across all 54 African countries, enabling businesses and financial institutions to manage transactions across multiple markets through a single technology platform.
Technology
CREDICORP Expands Consumer Credit for Locally-assembled Digital Devices With C.L.I.C.K.D.
By Modupe Gbadeyanka
To expand affordable consumer credit for locally assembled laptops and devices for digital workers, the Nigerian Consumer Credit Corporation (CREDICORP) has launched the C.L.I.C.K.D (Credit for Laptops, Internet, Connectivity and Knowledge Digital Devices) scheme.
This initiative is in partnership with the federal government through the Three Million Technical Talent (3MTT) Programme.
It was designed to democratise access to consumer credit, expand economic opportunity and empower millions of Nigerians to improve their quality of life through responsible borrowing.
At the unveiling of the scheme on Tuesday in Abuja at the Afreximbank African Trade Centre (AATC), the chief executive of CREDICORP, Mr Uzoma Nwagba, said the initiative focuses on fellows’ training through the Learn2Earn platform, many of whom are acquiring in-demand digital skills without access to the devices needed to complete their training and transition into employment or entrepreneurship.
Delivered in collaboration with Fidelity Bank as credit administration partner and NASENI and Imose Technologies as device manufacturers, it will provide 1,000 locally assembled laptops to eligible fellows across Nigeria, with 77 beneficiaries in Abuja receiving their devices at the launch ceremony as the first phase of a nationwide rollout.
Assembling the devices in Nigeria shows how consumer credit can expand digital inclusion, strengthen local manufacturing and deepen the country’s technology ecosystem.
“C.L.I.C.K.D. transforms digital devices from a barrier into an opportunity. By embedding affordable consumer credit into a national talent programme like 3MTT, starting with locally assembled laptops, we are giving qualifying Nigerians a responsible pathway to the tools they need to learn, work and earn, while advancing the federal government’s vision for industrial development and job creation on both sides,” Mr Nwagba averred.
Also commenting, the Minister of Communications, Innovation and Digital Economy, Mr Bosun Tijani, said, “Nigeria’s digital economy can only thrive when our people have both the skills and the tools to succeed.
“Through C.L.I.C.K.D., we are helping qualifying Nigerians participate more fully in the opportunities created by the 3MTT initiative while strengthening local manufacturing through the use of locally assembled devices.”
C.L.I.C.K.D. is CREDICORP’s flagship device financing initiative, open to working Nigerians nationwide, with the 3MTT programme as launch partner for this first phase. Interested Nigerians can register at www.credicorp.ng/clickd.
