Technology
Rimini Street Boosts Investment in Latin America

Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM software, has announced its continued strong growth trajectory and investment in the Latin American region due to fast-growing demand for Rimini Street’s premium-level ERP software support for Oracle and SAP licensees.
The Company announced that it has increased its total signed clients in Latin America by 189% year over year in the second quarter ending June 30, 2016, and that it has made numerous strategic hires in the region to meet demand in this fast-growing market. Rimini Street’s best in class support model is a welcome solution to organizations who are interested in growing, expanding and innovating their business in the region despite a difficult economic climate.
Rimini Street also announced that it has increased its recurring Oracle and SAP revenue in Latin America by 57%1 year over year in the second quarter ending June 30, 2016. Today, Rimini Street supports more than 100 global clients with operations in Latin America including well-known local Brazilian companies Atento, Embraer S.A., GRSA, Grupo Rodobens, Infoglobo, MRS Logística S.A. and Tecnisa S.A.
To meet fast-growing demand in the region, Rimini Street has increased its local investment by adding several local senior executives and staff, including highly experienced delivery and support engineers. During the 12 month period ending in June 30, 2016, Rimini Street’s headcount in the region grew 229% year over year compared to the prior 12 month period.
The Latin American economy continues to struggle in 2016 with lower global demand for exports such as oil and gas, mining, and agriculture impacting the entire region. This has had a ripple effect in all areas of business including IT infrastructure costs, with many companies citing a 20 – 30% decrease in their overall IT budgets for 2016. In 2017, this budget line item is expected to decrease another 15%. With these substantial budget challenges, many organizations only have budget to sustain their current IT infrastructure, with insufficient budget left over to fund strategic initiatives.
In Brazil specifically, the country is navigating its worst recession in 25 years. Rimini Street’s unique value proposition – the combination of unsurpassed quality support coupled with substantial savings on annual support costs – has addressed a real economic need. In addition to saving clients up to 90% on their support and maintenance costs, clients are able to run their current software release for a minimum of 15 years, avoiding expensive and unnecessary upgrades to their stable ERP system.
“Brazil’s economy is expected to shrink a further 3.5% this year and organizations are struggling to stay viable in this contracting market, actively seeking solutions for cost reduction while maintaining their competitive edge,” said Edenize Maron, general manager, Rimini Street Latin America. “With a 189% increase in our signed Oracle and SAP clients, it is clear that Rimini Street’s offering is an enormous benefit to Oracle and SAP software licensees in this challenging market – we are helping CIOs realign their IT budgets and unlock extra funds that can be reinvested back into their business. Furthermore, we are aggressively hiring and investing in the best, most experienced on-boarding, support, and delivery talent in our industry to help ensure our client’s success with their switch to Rimini Street independent support.”
Clients in the region who recently made the switch to Rimini Street support include leading Brazil media group Infoglobo.
Infoglobo moved the support of its SAP R/3 4.7 system to Rimini Street in November 2015, and then transitioned to SAP ECC 6.0 while under Rimini Street support. As experienced by all clients who switch to Rimini Street, Infoglobo realized immediate savings that the company can reallocate to more strategic areas of its business.
“Infoglobo has great expectations for our new partnership with Rimini Street. Rimini Street is delivering a more flexible, premium quality service with faster response times, and we get a personalized service approach from our primary support engineer,” said Alexandre Donner, CIO, Infoglobo.
“We are excited to explore new IT investment options now made possible through the significant savings we achieved by switching to Rimini Street support – this includes looking into updating our vast digital infrastructure.”
Atento, the largest provider of customer relationship management and business process outsourcing services in Latin America and Spain, engaged Rimini Street support for its SAP ECC 6.0 platform.
“Atento achieved its leadership position through a dedicated focus on providing superior client service and having a highly engaged employee base, and our SAP system is a critical component of our business operations across 14 countries. However, we did not see the business benefit of an expensive re-platforming to SAP S/4HANA, and wanted to implement a support strategy that would allow Atento to reliably run our current ECC 6.0 system for a minimum of 15 years. We selected a support partner in Rimini Street who could help us maximize our current SAP investment, and at the same time allow us to free up funds to put back into client service initiatives where it really counts,” said Rogerio Ribeiro, CIO, Atento.
Rimini Street Support for Dynamic, Complex Latin American Tax and Regulatory Laws
Licensees in Latin America must manage dynamic, complex tax and regulatory laws that are difficult for both global and local organizations to comply with and keep current with updates to their systems. The process is labour intensive and complex, often requiring thousands of labor hours. In fact, according to the World Bank, corporate tax compliance in Brazil is 14 times lengthier in process than the United States, and longer than any other country in the world2.
In Brazil, Rimini Street provides critical ongoing support for evolving trade and tax regulation under the Sistema Público de Escrituração Digital (SPED) and legal books/taxation compliance – all at no additional cost to clients. Rimini Street has delivered to its clients all complex SPED updates including Nota Fiscal Eletrônica (NFe), Digital Accounting Bookkeeping (ECD), Digital Tax Booking (EFD), Accounting Tax Booking (ECF), Notas Técnicas, Social Security Contributions, SPED Social HR (eSOCIAL), EFD Block-K and EFD Reinf.
To ensure timely and accurate updates, Rimini Street’s dedicated team works directly with government organizations and thousands of additional sources in a patent-pending process to identify, analyze and deliver update capabilities for nearly 200 countries. Globally, the Company has delivered more than 115,000 updates to date, provided by a range of support, development and tax, legal and regulatory (TLR) research professionals in the market.
In addition to delivering the most comprehensive, timely TLR updates to clients around the world, each client is assigned a named, Primary Support Engineer (PSE), and benefits from ultra-responsive 24x7x365 support with response times of 15 minutes or less for Priority 1 cases. Clients also receive support for their own system add-ons and customizations, which are all provided at no additional cost as part of Rimini Street’s global award-winning support. The Company’s superior service model and seasoned engineers have won numerous awards for delivering excellence in customer service.
Technology
Zoho Launches Nathu La Server
By Modupe Gbadeyanka
A designed-in-house server known as Nathu La has been launched by a global technology company, Zoho Corporation.
Nathu La is engineered with hardware-rooted security at every layer of the stack. Its indigenous IP-driven approach reduces dependency on external entities for security audits, firmware updates, and licensing continuity.
The solution aligns with open-source software principles and reflects Zoho’s broader commitment to building sustainable, secure, and scalable digital infrastructure. It also supports the growing global focus on digital sovereignty, local innovation ecosystems, and high-performance computing capabilities.
The platform was introduced by the company as part of a pivotal step in its journey towards building its full technology stack, from the hardware layer to software applications.
With Nathu La, Zoho has achieved equivalent performance with 12-18 per cent lower power consumption and 20-30 per cent lower total cost of ownership (TCO), thereby reducing inference costs.
The Nathu La server, comprising Intel® Xeon® 6 processors, was developed collaboratively with Intel, leveraging their enablement capabilities and technical expertise.
The design philosophy behind Nathu La is rooted in the Open Compute Project (OCP), emphasising modularity, thermal efficiency, and ease of maintenance. This enables Zoho’s data centres to significantly reduce total cost of ownership and power consumption.
Zoho plans to host its applications on the Nathu La server platform, enabling the company to optimise the full software-hardware stack for its specific workloads, reduce costs, improve performance, and strengthen data governance for its global customers. This will also help bring down inference costs for Zoho’s AI usage.
The Nathu La server motherboard and chassis platform is the result of five years of R&D across hardware, firmware, and systems management. Based on Intel® Xeon® 6 Processors, the server is designed to optimise performance for virtualisation (VM), High Performance Computing (HPC), AI inference, and storage applications. This results in improved performance of Zoho applications for end users.
The server features customised power delivery subsystems, an in-house DC-SCM (Data Centre Secure Control Module) design, and modular chassis options compatible with diverse end-user environments, offering flexibility across deployment types.
All modular components – including the DC-SCM and NIC (Network Interface Card) – were designed in-house by Zoho’s hardware engineering team and assembled through electronics manufacturing partners, enabling tighter integration and quality control across the platform. Over five patents have been filed covering advanced thermal management and cost-optimised server architecture designs.
“Zoho Corporation has invested in building its own technology stack from the ground up over the last three decades. The Nathu La server launch is in line with that goal.
“With our strategy of using contextual, right-sized models, running on our own platform, on our own servers, in our own data centres, we are compounding the benefits accrued from owning and operating our entire technology stack. This ensures that our solutions are more sustainable and accessible for businesses.
“These long-term R&D investments we are making at every layer of the stack are aimed at delivering customer value,” the Country Head for Zoho Nigeria, Mr Kehinde Ogundare, stated.
In 2020, Zoho established a small R&D team in Nagpur, a Tier 2 town in India, focused on projects such as server design and systems engineering.
Members of the Nathu La R&D team include hires from SETU – short for Students’ Engagement for Transformative Upskilling – an initiative designed to build a pipeline of industry-ready engineers, with a focus on advanced learning in Electronics System Design and Manufacturing (ESDM).
Technology
MTN Fintech Targets Credit Market With Direct Lending Plans
By Adedapo Adesanya
The financial technology arm of MTN is mulling a direct shift into lending after bringing on its parent company, MTN Group, as a major investor to help cushion against losses that have plagued the business.
According to MTN Group Fintech chief executive, Mr Serigne Dioum, the company wants to move beyond helping customers access loans through partners.
He said in markets where regulators allow it, MTN wants to lend directly and use its own balance sheet.
“We’ve expanded access to credit for more people, but we also want to move further up the lending value chain,” Mr Dioum told investors at the company’s capital markets day.
“Where appropriate, we will seek licences that allow us not only to facilitate loans but also to lend directly to customers and deploy our own balance sheet.”
This development is expected to create a shift in its current fintech model which provides financial services, including deposits, payments, transfers and digital wallets to individuals and small businesses via digital and mobile‑based platforms.
The company has applied for Payment Solution Service Provider and Payment Terminal Service Provider licences through MoMo PSB, its Nigerian fintech subsidiary. If approved, the licences would allow MTN to handle more payment processing, build merchant payment tools, deploy and manage POS terminals, and reduce its dependence on third-party processors.
Despite the opportunities present in the credit market, direct lending could give MTN a larger share of revenue, but it would also expose the company to credit risk, regulation and tougher competition with banks and digital lenders.
Mr Dioum said only about 4 per cent to 5 per cent of adults have access to formal credit across the African continent. In Nigeria, the funding problem is especially severe.
A 2025 report by the National Credit Guarantee Company said nearly 80 per cent of Nigerian MSMEs lack access to formal credit, while Stears has estimated the country’s MSME financing gap at about $236 billion.
For traders, small shop owners, transport operators and households, access to small loans can determine whether they restock inventory, pay suppliers, cover emergencies or expand a business.
In April, MTN Nigeria announced that its parent firm, based in South Africa, would acquire a 60 per cent stake in MoMo Payment Service Bank Limited (MoMo PSB) and Y’ello Digital Financial Services (YDFS) Limited.
The fintech units are currently loss-making, and this move will help MTN Nigeria to reduce financial risk and share future losses and investment burden. However, it will still keep a significant minority stake (40 per cent).
Technology
Meta Expands Business Agent to Instagram, WhatsApp, Messenger
By Aduragbemi Omiyale
The reach of the Meta Business Agent is being expanded to Instagram and other platforms of the social media giant.
Meta Business Agent is an artificial intelligence (AI) that allows business owners to attend to customers’ needs with ease.
Customers expect instant responses, but no team can be everywhere at once. This innovation handles such without hassles.
It helps businesses to answer questions specific to the business, makes product recommendations from the catalogue, books appointments, qualifies incoming leads, and closes sales.
More than one million businesses are already using a Meta Business Agent on WhatsApp and Messenger to respond to customers around the clock.
“We’re now expanding our Business Agent to businesses big and small globally, so within minutes you can have yours up and running, responding in your customer’s local language using your tone,” Meta said in a statement.
“We’re also expanding these agents to Instagram since businesses connect with their customers there, too. Businesses can activate their Business Agent here. Getting started with the Business Agent is free. In the coming months, businesses will access the agent through our paid subscription offerings, with options for businesses of every size,” it added.
Meta also stated that it is making it simpler for people to discover businesses powered by a Meta Business Agent directly on WhatsApp. It noted that starting soon, people will be able to find businesses by typing their name in the Search bar, or by sharing their phone number or contact card in chats with friends and family. This way, when more customers reach out, they get a quick, helpful response.
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