Technology
Salesforce Unveils Einstein Service Agent Chatbot
By Modupe Gbadeyanka
Salesforce has introduced a chatbot with the ability to understand and take action on a broad range of service issues without pre-programmed scenarios.
The first fully autonomous Artificial Intelligence (AI) agent known as Einstein Service Agent was designed to make customer service far more efficient.
Unlike traditional chatbots, which can only handle specific queries that have been explicitly programmed into their system and don’t understand context or nuance, Einstein Service Agent is intelligent and dynamic.
It was built on the Einstein 1 Platform and interacts with large language models (LLMs) by analysing the full context of the customer’s message and then autonomously determining the next actions to take.
“Salesforce is delivering a future where human and digital agents join forces to improve the customer experience,” Salesforce’s Head of Solution Engineering for Africa, Ms Linda Saunders, said.
“Einstein Service Agent, our first fully autonomous AI agent, will not just complete service jobs on its own; it will augment how human agents work and completely transform how service teams operate, making them far more efficient and productive. We are reimagining customer service for the AI era,” Ms Saunders added.
Currently in pilot and generally available later this year, Einstein Service Agent can be set up in minutes with user-friendly interfaces, pre-built templates, and low-code actions and workflows.
The programme uses generative AI to create conversational responses — grounding its responses in a company’s trusted business data, including Salesforce CRM data — tailored to a company’s brand voice, tone, and guidelines with a few clicks.
For service organisations, this means they can offload a large number of tedious inquiries that bog down their productivity so they can focus on tasks that require a human touch. For customers, this means they get the answers they need much faster because they no longer need to wait for human agents.
Einstein Service Agent is standing ready 24/7 to communicate with customers in natural language, respond across self-service portals and messaging channels, and perform tasks proactively while operating within clear guardrails that companies can define using the Einstein 1 Platform.
When more complicated, high-touch issues arise, requiring escalation to a human worker based on the parameters set by the company, Einstein Service Agent performs the handoff quickly and easily.
Einstein Service Agent doesn’t require thousands of lengthy structured dialogues for setup. It can be turned on in minutes with its out-of-the-box templates, Salesforce components, and an LLM.
Companies can even reuse existing Salesforce objects, like flows, Apex code, and prompts, to equip Einstein Service Agent with skills faster and create custom actions that are specific to their business needs using a low-code builder and natural language instructions to save time and money.
Einstein Service Agent can assist customers anytime across self-service portals and messaging channels, like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS.
Because the Einstein Service Agent understands text, images, video, and audio, customers can send photos when their issue is too difficult to explain in words.
Technology
Lagos’ Team Nevo Wins 3MTT Southwest Regional Hackathon
By Adedapo Adesanya
Lagos State’s representative, Team Nevo, won the 3 Million Technical Talent (3MTT) South-West Regional Hackathon, on Tuesday, December 9, 2025.
The host state took the victory defeating pitches from other south west states, including Oyo, Ogun, Osun, Ekiti, and Ondo States.
This regional hackathon was a major moment for the 3MTT Programme, bringing together young innovators from across the South-West to showcase practical solutions in AI, software development, cybersecurity, data analysis, and other key areas of Nigeria’s digital future.
Launched by the Federal Ministry of Communications, Innovation, and Digital Economy, the hackathon brought together talented young innovators from across the Southwest region to showcase their digital solutions in areas such as Artificial Intelligence (AI)/Machine Learning, software development, data analysis, and cybersecurity, among others.
“This event not only highlights the potential of youth in South West but also advances the digital economy, fosters innovation, and creates job opportunities for our young people,” said Mr Oluwaseyi Ayodele, the Lagos State Community Manager.
Winning the hackaton was Team Nevo, made up of Miss Lydia Solomon and Mr Teslim Sadiq, whose inclusive AI learning tool which tailors academic learning experiences to skill sets of students got the top nod, with N500,000 in prize money.
Team Oyo represented by Microbiz, an AI business tool solution, came in second place winning N300,000 while Team Ondo’s Fincoach, a tool that guides individuals and businesses in marking smarter financial decisions, came third with N200,000 in prize money.
Others include The Frontiers (Team Osun), Ecocycle (Team Ogun), and Mindbud (Team Ekiti).
Speaking to Business Post, the lead pitcher for Team Nevo, Miss Solomon, noted, “It was a very lovely experience and the opportunity and access that we got was one of a kind,” adding that, “Expect the ‘Nevolution’ as we call it, expect the transformation of the educational sector and how Nevo is going to bring inclusion and a deeper level of understanding and learning to schools all around Nigeria.”
Earlier, during his keynote speech, the chief executive officer (CEO) of Sterling Bank, Mr Abubakar Suleiman, emphasised the need for Nigeria’s budding youth population to tap into the country’s best comparative advantage, drawing parallels with commodities and resources like cocoa, soyabeans, and uranium.
“Tech is our best bet to architect a comparative advantage. The work we are doing with technologies are very vital to levelling the playing field.”
Technology
re:Invent 2025: AWS Excites Tech Enthusiasts With Graviton5 Unveiling
By Aduragbemi Omiyale
One of the high points of the 2025 re:Invent was the unveiling of Graviton5, the fifth generation of custom Arm-based server processors from Amazon Web Services (AWS).
Many tech enthusiasts believe that the company pushed the limits with Graviton5, its most powerful and efficient CPU, frontier agents that can work autonomously for days, an expansion of the Amazon Nova model family, Trainium3 UltraServers, and AWS AI Factories suitable for implementing AI infrastructure in customers’ existing data centres.
Graviton5—the company’s most powerful and efficient CPU
As cloud workloads grow in complexity, organizations face a persistent challenge to deliver faster performance at lower costs and meet sustainability commitments without trade-offs.
AWS’ new Graviton5-based Amazon EC2 M9g delivers up to 25% higher performance than its previous generation, with 192 cores per chip and 5x larger cache.
For the third year in a row, more than half of new CPU capacity added to AWS is powered by Graviton, with 98 per cent of the top 1,000 EC2 customers—including Adobe, Airbnb, Epic Games, Formula 1, Pinterest, SAP, and Siemens—already benefiting from Graviton’s price performance advantages.
Expansion of Nova family of models and pioneers “open training” with Nova Forge
Amazon is expanding its Nova portfolio with four new models that deliver industry-leading price-performance across reasoning, multimodal processing, conversational AI, code generation, and agentic tasks. Nova Forge pioneers “open training,” giving organizations access to pre-trained model checkpoints and the ability to blend proprietary data with Amazon Nova-curated datasets.
Nova Act achieves breakthrough 90% reliability for browser-based UI automation workflows built by early customers. Companies like Reddit are using Nova Forge to replace multiple specialized models with a single solution, while Hertz accelerated development velocity by 5x with Nova Act.
Addition of 3 frontier agents, a new class of AI agents that work as an extension of your software development team
Frontier agents represent a step-change in what agents can do. They’re autonomous, scalable, and can work for hours or days without intervention. AWS announced three frontier agents—Kiro autonomous agent, AWS Security Agent, and AWS DevOps Agent. Kiro autonomous agent acts as a virtual developer for your team, AWS Security Agent is your own security consultant, and AWS DevOps Agent is your on-call operational team.
Companies, including Commonwealth Bank of Australia, SmugMug, and Wester Governors University have used one or more of these agents to transform the software development lifecycle.
Unveiling Trainium3 UltraServers
As AI models grow in size and complexity, training cutting-edge models requires infrastructure investments that only a handful of organizations can afford.
Amazon EC2 Trn3 UltraServers, powered by AWS’s first 3nm AI chip, pack up to 144 Trainium3 chips into a single integrated system, delivering up to 4.4x more compute performance and 4x greater energy efficiency than Trainium2 UltraServers.
Customers achieve 3x higher throughput per chip while delivering 4x faster response times, reducing training times from months to weeks. Customers including Anthropic, Karakuri, Metagenomi, NetoAI, Ricoh, and Splash Music are reducing training and inference costs by up to 50 per cent with Trainium, while Decart is achieving 4x faster inference for real-time generative video at half the cost of GPUs, and Amazon Bedrock is already serving production workloads on Trainium3.
Technology
NITDA Alerts Nigerians to ChatGPT Vulnerabilities
By Adedapo Adesanya
The National Information Technology Development Agency (NITDA) has issued an advisory on new vulnerabilities in ChatGPT that could expose users to data-leakage attacks.
According to the advisory, researchers discovered seven vulnerabilities affecting GPT-4o and GPT-5 models that allow attackers to manipulate ChatGPT through indirect prompt injection.
The agency explained that hidden instructions placed inside webpages, comments, or Uniform Resource Locators (URLs) can trigger unintended commands during regular browsing, summarisation, or search actions.
“By embedding hidden instructions in webpages, comments, or crafted URLs, attackers can cause ChatGPT to execute unintended commands simply through normal browsing, summarization, or search actions,” they stated.
The warning followed rising concerns about AI-powered tools interacting with unsafe web content and the growing dependence on ChatGPT for business, research, and public-sector tasks.
NITDA added that some flaws allow the bypassing of safety controls by masking malicious content behind trusted domains.
Other weaknesses take advantage of markdown rendering bugs, enabling hidden instructions to pass undetected.
It explained that in severe cases, attackers can poison ChatGPT’s memory, forcing the system to retain malicious instructions that influence future conversations
They stated that while OpenAI has fixed parts of the issue, Large-Language Models (LLMs) still struggle to reliably separate genuine user intent from malicious data.
The Agency warned that these vulnerabilities could lead to a range of cybersecurity threats, including unauthorised actions carried out by the model; unintended exposure of user information; manipulated or misleading outputs; and long-term behavioural changes caused by memory poisoning, among others.
It advised Nigerians, businesses, and government institutions to adopt several precautionary steps to stay safe. These include limiting or disabling the browsing and summarisation of untrusted websites within enterprise environments and enabling features like browsing or memory only when necessary.
It also recommended regular updates to deployed GPT-4o and GPT-5 models to ensure known vulnerabilities are patched.
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