Technology
Salesforce Unveils Einstein Service Agent Chatbot

By Modupe Gbadeyanka
Salesforce has introduced a chatbot with the ability to understand and take action on a broad range of service issues without pre-programmed scenarios.
The first fully autonomous Artificial Intelligence (AI) agent known as Einstein Service Agent was designed to make customer service far more efficient.
Unlike traditional chatbots, which can only handle specific queries that have been explicitly programmed into their system and don’t understand context or nuance, Einstein Service Agent is intelligent and dynamic.
It was built on the Einstein 1 Platform and interacts with large language models (LLMs) by analysing the full context of the customer’s message and then autonomously determining the next actions to take.
“Salesforce is delivering a future where human and digital agents join forces to improve the customer experience,” Salesforce’s Head of Solution Engineering for Africa, Ms Linda Saunders, said.
“Einstein Service Agent, our first fully autonomous AI agent, will not just complete service jobs on its own; it will augment how human agents work and completely transform how service teams operate, making them far more efficient and productive. We are reimagining customer service for the AI era,” Ms Saunders added.
Currently in pilot and generally available later this year, Einstein Service Agent can be set up in minutes with user-friendly interfaces, pre-built templates, and low-code actions and workflows.
The programme uses generative AI to create conversational responses — grounding its responses in a company’s trusted business data, including Salesforce CRM data — tailored to a company’s brand voice, tone, and guidelines with a few clicks.
For service organisations, this means they can offload a large number of tedious inquiries that bog down their productivity so they can focus on tasks that require a human touch. For customers, this means they get the answers they need much faster because they no longer need to wait for human agents.
Einstein Service Agent is standing ready 24/7 to communicate with customers in natural language, respond across self-service portals and messaging channels, and perform tasks proactively while operating within clear guardrails that companies can define using the Einstein 1 Platform.
When more complicated, high-touch issues arise, requiring escalation to a human worker based on the parameters set by the company, Einstein Service Agent performs the handoff quickly and easily.
Einstein Service Agent doesn’t require thousands of lengthy structured dialogues for setup. It can be turned on in minutes with its out-of-the-box templates, Salesforce components, and an LLM.
Companies can even reuse existing Salesforce objects, like flows, Apex code, and prompts, to equip Einstein Service Agent with skills faster and create custom actions that are specific to their business needs using a low-code builder and natural language instructions to save time and money.
Einstein Service Agent can assist customers anytime across self-service portals and messaging channels, like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS.
Because the Einstein Service Agent understands text, images, video, and audio, customers can send photos when their issue is too difficult to explain in words.
Technology
ClimatrixAI, Aframend, 8 Other Startups for Qualcomm Make in Africa 2025

By Aduragbemi Omiyale
Ten African start-ups, including two from Nigeria, have been selected for the Qualcomm Make in Africa 2025 for a chance to receive the Social Impact Fund, provided through the Qualcomm® Wireless Reach Initiative. This fund supports startups in scaling their societal and market impact.
One startup will be awarded the fund for its innovative use of wireless technology to address community needs, while the other nine will receive stipends to support their growth and continued development.
In a statement made available to Business Post, it was disclosed that the shortlisted small firms were from approximately 435 applications from 19 countries received this year.
The lucky companies are Aframend for Nigeria, which deals in AI-driven drug discovery with African phytochemicals; AmalXR from Tunisia focusing on AI-powered VR rehabilitation with clinical validation and progress simulations; Archeos from the Benin Republic dealing with Solar/IoT pisciculture automation for optimal water quality and feeding; ClimatrixAI from Nigeria focusing on hyperlocal flood risk prediction and monitoring; and Ecobees from Tunisia, an AI-based beekeeping for hive health, water levels, and climate conditions.
Others are Edulytics from Senegal, which is an AI-based mobile liver fibrosis detection using ultrasound images; Farmer Lifeline from Kenya using solar-powered AI robots for crop pests and disease detection; Pixii Motors from Tunisia dealing in electric scooter with AI/IoT battery optimization and swap stations; Pollen Patrollers from Kenya using AI/IoT based precise and healthy pollination to combat hive collapse; and Solar Freeze also from Kenya using solar-powered IoT cold storage to reduce post-harvest food loss.
The SVP and president of Qualcomm for MEA and SVP for Government Affairs at EMEA, Wassim Chourbaji, in the statement was quoted as saying, “This year’s cohort of deep technology startups is a testament to Africa’s burgeoning innovation landscape.
“By leveraging Qualcomm’s cellular, IoT, and edge-AI technologies, these startups are poised to revolutionize agriculture, sustainability, climate change, transportation, and healthcare. We are honored to support their journey toward creating transformative solutions for a better future.”
The Secretary General of the African Telecommunications Union (ATU), John Omo, while also commenting, said, “ATU is proud to partner with Qualcomm on the 2025 Make in Africa program.
“Innovation is the engine of Africa’s future, and it is clear the ten startups in this year’s cohort exemplify its power. While ATU works to align spectrum policy, regional standards, and open-data practices so that new technologies move quickly from lab to market, we also recognize that real progress demands a broad coalition.
“We, therefore, call on governments, academia, investors, and industry to back these ventures—and every initiative that puts African ingenuity first.”
The Qualcomm Africa Innovation Platform is currently in its third year. The programme supports the development of Africa’s deep technology ecosystem by providing mentorship, and technical, business and IP training programs with a focus on 5G, Edge-AI/ML, Compute,
Technology
Unlocking Competitive Advantage: The Critical Role of Data Management in Today’s Business Climate

In an era defined by digital transformation and rapid technological advancement, data has emerged as one of the most valuable assets an organization can possess. From driving operational efficiency to enabling strategic decision-making, data management is no longer a luxury—it is a necessity. Yet, in many regions such as Nigeria, this understanding has yet to fully take root.
Globally, forward-thinking organizations are treating data as a strategic asset, building data-driven cultures, and investing in robust governance frameworks to ensure data quality, security, and utility.
Chief Data Officers (CDOs) are increasingly becoming key figures in the C-suite, responsible for overseeing data governance, compliance, analytics, and innovation.
However, in Nigeria—a country with a rapidly expanding digital economy—only four banks have appointed a CDO, highlighting a significant gap in data leadership and awareness.
This gap presents both a challenge and an opportunity. Without sound data management practices, organizations risk regulatory penalties, reputational damage, and operational inefficiencies.
On the flip side, those who invest in proper data governance, data quality, metadata management, and master data strategies can unlock significant value and build a sustainable competitive advantage.
Berkeley Data Strategists: Leading the Change
Berkeley Data Strategists is proud to be at the forefront of this transformation. We are currently engaged with First Bank of Nigeria to empower their data team through the globally recognized Certified Data Management Professional (CDMP) program.
This initiative provides practical, best-practice-based training aligned with DAMA-DMBOK2 standards, equipping First Bank’s team with the tools and knowledge to build a mature, agile, and secure data environment.
This partnership is a bold step in the right direction, positioning First Bank as a leader in data governance maturity within the Nigerian financial sector. By investing in CDMP certification and embedding best-in-class practices, First Bank is setting a benchmark for other institutions to follow.
A Call to Action for Nigerian Banks
We urge all banks and financial institutions across Nigeria to follow First Bank’s lead. The risks of poor data management are simply too high—and the benefits of getting it right are too great to ignore.
Whether your organization is at the beginning of its data journey or seeking to elevate its existing capabilities, Berkeley Data Strategists is here to support you with tailored frameworks, expert-led training, and hands-on implementation support.
Contact us today to learn how we can help you transform your data into a trusted, strategic asset—because in today’s world, data is not just an IT issue—it’s a business imperative.
For consultation, training, and CDMP certification support, reach out to Berkeley Data Strategists at [email protected] or visit www.berkeleydatastrategists.com.
Technology
NASENI to Adopt ‘Nigeria First Policy’ in Science, Technology

By Adedapo Adesanya
The National Agency for Science and Engineering Infrastructure (NASENI) will adopt President Bola Tinubu’s Nigeria First Policy in science and technology to drive local entrepreneurs, manufacturers, and innovators.
The Vice Chairman of NASENI, Mr Khalil Halilu, described the policy as a bold move toward accelerating Nigeria’s industrial revolution and economic growth.
In a statement by NASENI’s Director of Information, Mr Segun Ayeoyenikan, on Monday in Abuja, he commended the directive to the Bureau of Public Procurement (BPP) to revise and enforce guidelines favouring local suppliers, emphasising that increased government patronage of Nigerian-made goods would drive demand across critical sectors.
Mr Halilu called the policy forward-thinking and revolutionary, noting that NASENI had long championed local content through its initiatives.
He cited examples of Nigerian-assembled vehicles, energy systems, smart irrigation tools, and electronic devices as proof of the competitiveness of local manufacturing.
He also highlighted NASENI’s ongoing Made-in-Nigeria Strategic Focus Group meetings, which aimed to identify challenges and promote solutions to improve consumer trust in local products.
“We are determined to be at the forefront of implementing the President’s vision,” Mr Halilu said, urging local producers to maintain high standards.
He ended by affirming NASENI’s readiness to lead the charge: “We have seen the capacity and competence of our local manufacturers, they are ready.”
President Tinubu’s protectionist Nigeria First Policy has been hailed by many quarters to boost local capacity; however, critics have lamented that such policies don’t take into account Nigeria’s supply gaps in order to meet the demand, which could lead to higher cost of production and prices for consumers.
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