Technology
Tigo Tanzania Assures Customers More High-Quality Services
By Dipo Olowookere
Customers of Tigo Tanzania are now set to continue enjoying high-tech services following the announcement of a massive drive by the telecom operator to further modernize its network infrastructure.
The news of the upgrade, revealed recently in Dar es Salaam will be music to the ears of the subscribers even as they continue to enjoy quality, smoother access to voice and high speed data services from the country’s leading digital lifestyle mobile firm.
“Since last year, we have made massive expansion of our infrastructure to increase the coverage footprint and capacity and most importantly, the quality of experience for mobile broadband service, hence making Tigo the preferred network in Tanzania”, Tigo’s Chief Technical and Information Officer (CTIO) Jérôme Albou said while speaking to senior editors at a briefing held at the company’s headquarters in Dar es Salaam recently.
Affirming this, some of the Tigo customers who now enjoy seamless services offered by the provider expressed their satisfaction with the company’s positive response to their communication demands.
Joseph Moshi, a Tigo customer and resident of Kilimanjaro Region in northern Tanzania, says of Tigo’s services: “I am very impressed that more than ever before, I can now freely make my calls and browse on internet without network hiccups thus enabling me to communicate more effectively!”
Meanwhile Joyce Masanja, from Mwanza Region – a zone that encompasses Lake Victoria, the world’s largest fresh water body, echoed similar comments. “I can now easily use data and stream videos without the frustrations of internet buffering; it’s an exciting experience that makes me enjoy Tigo services more,” Ms Masanja says proudly.
Spelling out the company’s network upgrade plans, Tigo’s Chief Technical and Information Officer (CTIO) Jérôme Albou explained that one of Tigo’s key strategic objectives is to transform broadband customer experience by providing first-class services as per global industry standards in both 3G and 4G technologies.
According to Albou, the demand for data services is growing due to availability of data enabled devices. Therefore, Tigo is proactively expanding its 3G and 4G network in both rural and semi-urban areas of the country to enhance rural connectivity as well as consolidating coverage and capacity in urban areas.
The Chief Technical and Information Officer further explained, “As far as mobile broadband is concerned, Tigo has added new 535 sites with 3G technology, upgraded capacity on 408 of 3G sites and 95 new sites with 4G technology over the past year, and has modernized and expanded the existing 2G, 3G and 4G networks. We have now 4G coverage in all the major cities and towns across Tanzania. To further improve experience of customers we have also added the Cache Servers in the core network to make frequently accessed internet contents such as Google, Youtube, Android, Facebook, WhatsApp or Instagram readily available in Tanzania in a single click.”
Conversely, Tigo had made substantial investment in stabilizing its network by managing technology, power and infrastructure more efficiently focusing on customer experience.
“Within the past 12 months, we have commissioned a total of 2,294km of backbone fibre which traverses through 22 new District headquarters expanding the existing National ICT Backbone footprint (Bagamoyo, Chalinze, Handeni, Korogwe, Muheza, Lushoto, Same, Mwanga, Rombo, Hai, Arumeru, Kibaha, Mvomero, Kongwa, Bahi, Manyoni, Tabora, Nzega, Kahama, Shinyanga, Kwimba & Chamwino) as well as increasing the number of fiber points around the key cities.”
This allows Tigo to provide high speed internet in these new districts. Also, the new fiber ensures alternative transmission routes in case of fiber cuts, providing seamless services around the clock for the key cities such as Mwanza, Dodoma, Arusha, Morogoro and Tanga.
Elaborating on what network upgrade entails, Albou explained the improvement is done based on customer surveys, economic activities, penetration of data enabled devices and feedback from other stakeholders such as Tanzania Communication Regulatory Authority (TCRA) and the Ministry of Works, Transport and Communications.
“Tigo is therefore, committed to continue to improve its network to achieve the best customer satisfaction and customer experience on both data and voice”, he summed up.
Despite the changing dynamics in market conditions and ecosystem, value chains, competition and regulation challenges, customer demands and usage behaviour, Tigo continues to stand out from the crowd mainly due to its culture of customer-oriented innovation, buoyed by consistent modernization and optimization of its network.
Technology
WhatsApp Introduces Username Feature, Ends Need to Share Phone Numbers
By Adedapo Adesanya
WhatsApp will allow global users to select a username for their account, letting people connect on the platform without having to share their phone number.
WhatsApp, which is owned by Meta Platforms Incorporated, said people can now start reserving a unique username, which should be operational later this year.
WhatsApp, which normally works with phone numbers, is introducing this new feature to allow for some level of privacy when it comes to sharing phone numbers.
Usernames will be launching later this year, in a move to make the communications platform “even more private,” allowing users to keep their phone number concealed from people who are not already in their contacts.
The username launch will be rolling out gradually over the coming months, and users will be notified when the feature is available in their country.
“With over three billion people on WhatsApp, a lot of names overlap, which is why we’re opening reservations early so everyone has the opportunity to select the username that matters to them,” WhatsApp said in its announcement on Monday.
Users can reserve their username by heading to Settings > Account > Username in the latest version of WhatsApp.
Individuals and organisations will have the option to claim their existing Instagram or Facebook handles to help prevent WhatsApp impersonators.
It was reported that usernames for famous figures like celebrities and politicians have already been reserved to prevent them from being claimed. This means that if a person shares a name with a recognised public figure, they will have to create an alternative handle.
To avoid any issues, users can’t browse for people using their usernames, so they will need to know the exact username of a new contact before they can reach out to them.
Business Post understands that if a user already shared their phone number with WhatsApp contacts or group chats, the number will still be visible to them after they’ve enabled the username feature, so these privacy protections only apply to new conversations going forward.
WhatsApp is also introducing an “optional username key” that others will need to know before they can send a message. This is to help users control who can reach them with a WhatsApp username if it’s made public without their consent.
Technology
NCC Dangles Presidential Waivers Before Phone Manufacturers
By Modupe Gbadeyanka
Any phone manufacturer that builds a factory in Nigeria has been promised unprecedented policy incentives and executive alignment by the Nigerian Communications Commission (NCC).
The chairman of the industry’s regulatory agency, Mr Idris Olorunnimbe, made this pledge at the unveiling of the commission’s strategic blueprint aimed to drive domestic manufacturing of smartphones, tablets, and routing equipment.
He stated that some of the incentives to be enjoyed include specialised customs protocols and manufacturing tax holidays, to lower retail device costs for citizens.
According to him, the NCC is moving beyond mere market regulation to actively co-authoring an industrial renaissance with willing investors, highlighting the fundamental link between strong market regulations and consumer affordability.
“Regulation and market integrity are what make a market affordable in the first place. They are the precondition for it. A phone is only truly cheap if it is real, if it is safe, if it connects properly, and if it carries a warranty the buyer can rely on,” he declared.
Mr Olorunnimbe noted that the goal is to shatter the old paradigm that forces citizens to save up for months just to buy basic technology, urging the industry to “retire the assumption that a Nigerian must buy a phone outright, in one payment, on the day. That is not how it works anywhere else in the world.”
The commission’s intervention is expected to address a critical bottleneck in Nigeria’s otherwise booming telecom sector. While aggressive network expansion driven by the executive team has successfully placed coverage within the geographical reach of most citizens, the high upfront cost of compatible entry-level smartphones remains a persistent roadblock.
Central to this industrial masterplan is the integration of the hardware rollout with the NCC’s ongoing project to zero-rate educational websites across the federation. By removing data costs from educational content, the NCC is building a digital ecosystem where learning is universally accessible.
To maximise the impact of this framework, the regulator is advocating locally manufactured MiFi devices, routers, and smartphones to feature embedded, un-deletable shortcuts to national education repositories and open-source vocational training portals. This turns every locally produced device into an immediate, out-of-the-box digital classroom.
Technology
Meta Reaffirms Commitment to Safer, Positive Digital Experiences for Teens
By Modupe Gbadeyanka
Meta, the parent company of Facebook, Instagram and WhatsApp, has said it will not rest on its laurels in promoting safer and more positive digital experiences for teens.
The firm gave this assurance at the Nigeria Youth Safety Summit, which it co-hosted with the Federal Ministry of Youth Development at the Transcorp Hilton, Abuja.
This event brought together government officials, civil society organisations, parents, educators, creators and youth leaders to discuss digital wellbeing priorities, strengthen partnerships, and promote safer online experiences.
Meta used the opportunity to showcase its ongoing investments in youth safety through built-in protections, parental supervision tools, and digital literacy resources designed to help teens navigate the digital world safely and confidently.
At the centre of Meta’s youth safety efforts are Teen Accounts, a reimagined experience across Meta’s apps designed specifically for teenagers.
Teen Accounts include built-in protections that address parents’ concerns by promoting age-appropriate experiences, limiting unwanted contact, and encouraging healthier digital habits.
Teen Accounts are turned on automatically for all teens, with built-in protections including private accounts, the strictest messaging settings, sensitive content restrictions, limited interactions (tagging/mentions only from people they follow), time limit reminders after 60 minutes each day, and sleep mode between 10 pm and 7 am. Teens under 16 need a parent’s permission to change any of these settings to be less strict.
“At Meta, our goal is to provide teens with safe, age-appropriate online experiences, and events like the Nigeria Youth Safety Summit reflect our commitment to promoting safer and more positive digital experiences for teens.
“With products such as Teen Accounts, Meta is putting the right protections in place so teens can explore their interests and express their creativity in a safe, age-appropriate space.
“We will continue to build the safety features and tools that families need to support young people online,” the Head of Safety Police for EMEA at Meta, Sylvia Musalagani, stated.
“Child online safety is one of our central pillars, and we are steadfast in our mandate to safeguard the Nigerian child from technology-enabled violence. Children cannot navigate the complexities of the online world without informed adults guiding them because safety begins with the parents.
“Safety is a shared tripartite responsibility between parents, technological industries, and government. That is the fundamental premise of today’s summit, a hands-on walk-through of parental supervision tools and Teen Accounts.
“We appreciate Meta for the collaboration and for creating a platform for these important conversations,” the Minister of Women Affairs and Social Development, Ms Imaan Sulaiman-Ibrahim, said.
Also commenting, the Minister of Youth Development, Mr Ayodele Olawande, said, “We believe that keeping young people safe online is a shared responsibility. Government, technology companies, schools, parents, social organisations, community groups, and young people themselves all have a role to play. We encourage Meta to make the tools, guides, and learning materials from this initiative more widely available so that young people across Nigeria can continue to benefit from this laudable summit.”
It was learned that through keynote presentations, the Parents Learn & Brunch session held in partnership with the Federal Ministry of Women Affairs and Social Development, and panel discussions featuring parent creators and parents, participants explored practical approaches to supporting safer online engagement.
The summit also reinforced the importance of multi-stakeholder collaboration in advancing digital wellbeing and online safety for young people.
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