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Top 4 Solutions to Common Mobile Network Issues In Nigeria

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By Nkem Ndem

Have you ever found yourself in a dire situation where you need to make a super urgent call but your phone network will just not connect …or it connects but you cannot hear the person, vice versa?

Problems with mobile phone reception in Nigeria is quite recurrent, and while mobile networks are continuously spreading coverage and installing new phone masts to cope with the increasing demand, the frustrating dilemma does not seem to be letting up.

Whereas poor signal strength could be your network carrier’s fault, there are many other reasons why you might be having phone signal issues, and thankfully there is a lot you can do to improve the cell phone reception by yourself. Jumia Travel, Africa’s No. 1 online hotel booking portal, presents 4 ways to optimize your chances of getting the best mobile phone signal possible.

Switch to 2G network

Most mobile phones produced in recent times come with the option of a 3G and 4G network. While these networks are designed to deliver high bandwidth to cellphones, they are easily limited as they are affected by distance between the transmission tower and the cellphone, the farther away you are from one, the weaker the signal is going to be. In situation where you are out of required range and the 3G/4G can no longer function properly, try switching your phone to a 2G network instead. The 2G may offer a lower bandwidth than the newer counterparts and so may be slower, but it has decent coverage in most places and is certainly much more reliable. An additional advantage of switching to 2G is that you have higher battery power; your battery will not drain quickly since 2G doesn’t require that much power.

Try installing a cellular repeater

Also known as cell phone signal boosters, cellular repeaters are very good for addressing poor cell phone reception by amplifying a weak signal received via an external antenna and bypassing any obstructions to rebroadcast it over a given area through an internal antenna, providing a strong signal to an area that was originally lacking. Despite being a concrete solution for multiple users having signal problems and a common solution for urban settings, repeaters have been known to have some difficulties. Not only do they all need at least 2 bars of signal where the antenna is placed to function, some repeaters might need technical know-how such as the frequency of your carrier to set up and the device tends to be quite expensive.

Contact Your Network Service Provider

If you are quite certain that your network issues are not consequent of certain signal blockades around your location or as a result of your position, you should definitely call your network service provider. As a paying subscriber, you have the right to let your provider know when their service is not working for you and request for solution to be provided. In Nigeria, this might not be as easy as it sounds. Most times a call can take hours as there is usually a long line of calls waiting. Alternatively, you could make contact via social media. Most network service providers have social media handles and the response via this medium is much quicker.

Change your Network

If the network issue persists, the best option might just be to port to another network. Ensure you search for the best service in your range which also offers the best deals before making the switch. Almost every network provider in the country have their individual masts/towers and operate independent of one another using their own frequencies. There is a huge chance of improving your network by porting to an entirely new network. Good thing is that most networks allow you to keep your original phone number when you change provider.

Nkem Ndem is a PR Associate at Jumia Travel.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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FG to Establish National Cybersecurity Council to Tackle Digital Threats

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MultiChoice x Winning against piracy

By Adedapo Adesanya

The federal government has announced plans to establish a national cybersecurity coordination council to strengthen Nigeria’s response to rising digital threats.

In a statement, the Federal Ministry of Communications, Innovation and Digital Economy said the council will serve as a multi-stakeholder platform to improve coordination, intelligence sharing, and collaboration between public and private institutions.

The initiative, championed by the Minister of Communications, Mr Bosun Tijani, aims to enhance Nigeria’s ability to respond to increasingly sophisticated cyber incidents affecting both private companies and public systems.

“The proposed council is envisioned as a non-statutory, multi-stakeholder coordination platform, designed to convene key actors and strengthen partnerships that support efficient coordination, trusted information sharing, and sustained cooperation among institutions responsible for advancing Nigeria’s cybersecurity posture,” the ministry said.

The council will bring together chief information security officers, cybersecurity experts, technology firms, law enforcement agencies, and relevant government institutions.

It will also provide advisory support to the federal government on strategies and frameworks needed to improve national cyber resilience.

“The approach reflects the government’s recognition that modern cyber threats demand collective defence models, trusted threat intelligence sharing, and multi-stakeholder coordination,” the ministry added.

The move follows recent cyber incidents that disrupted operations and highlighted the “increasingly coordinated and sophisticated nature of cyber threats,” signalling the urgent need for stronger national cybersecurity frameworks.

This development comes amid the rising frequency and complexity of cybercrimes, which have made cybersecurity a vital tool that countries must focus on.

Special policies around data breaches, ransomware attacks, and third-party liabilities have come to the fore. While cybersecurity has been historically underutilised in Nigeria, its critical role in mitigating the financial fallout of cybercrimes and threats has taken a new dimension with the adoption of Artificial Intelligence (AI).

Countries are leveraging AI tools to enhance threat detection, automate incident response, and analyse patterns to identify risks early. These AI-driven solutions enable quick and effective responses, improving resilience by detecting anomalies, predicting potential attacks, and mitigating threats before they escalate.

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Airtel Subscriber Base Crosses 650 million, Now World’s Second-Largest Telco

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Bharti Airtel

By Modupe Gbadeyanka

Bharti Airtel has crossed 650 million mobile subscribers worldwide to emerge as the world’s second-largest telecommunications firm.

The Indian company has operations in several countries, including Nigeria, where it has continued to scale infrastructure at a pace unmatched in its recent history.

Over the past three years, the telco has increased its national site count from just above 13,000 to nearly 17,200 sites, including more than 1,560 added in the last 12 months.

This expansion deepens capacity in high-demand corridors and extends high-speed coverage to previously underserved regions.

The latest industry data from the Nigerian Communications Commission (NCC) underscores the significance of this growth. As of December 2025, Nigeria recorded 145,141 base stations across 2G, 3G, 4G and 5G layers.

Of this national infrastructure, Airtel accounts for 46,918 base-station layers, reflecting its substantial contribution to the country’s radio access network and its push to absorb rising data consumption.

Nearly 99 per cent of Airtel Nigeria’s sites are now 4G-enabled, positioning the operator as one of the few with a near-ubiquitous high-speed broadband footprint. Thousands of sites have been upgraded for capacity in the past year alone, enabling improved speeds and more stable performance during peak usage.

That expansion underpins Nigeria’s rising internet adoption. According to the latest regulator figures, Nigeria’s internet penetration recently climbed above 50 per cent, with Airtel recording among the largest monthly increases in new internet subscribers, driven by network upgrades across states and rural corridors.

Strategic Connectivity and Redundancy

Airtel is also tackling a critical infrastructure challenge for the Nigerian digital economy: reliance on a single international internet gateway. The company is advancing plans for its second submarine cable internet breakout point at Kwa Ibo in Akwa Ibom State, early in the 2Africa cable system rollout, to provide faster and more resilient national connectivity across regions. This significant investment aligns with global best practices in network diversity and redundancy, ensuring a more stable digital experience for consumers and enterprises alike.

Digital Finance at Scale: SmartCash

Airtel’s digital finance arm, SmartCash, has gained traction in Nigeria’s competitive mobile money ecosystem, now serving over 3 million active users. The platform is supported by an expansive agent network and digital services that lower barriers for everyday financial transactions and savings.

Outstanding Human Touch: Retail Reach

Across Nigeria, Airtel’s retail distribution network stands as one of the sector’s most extensive, with approximately 4,000 exclusive outlets bringing services, support, and products closer to customers in small towns, communities, and high-traffic urban hubs. That footprint drives both access and engagement in a market where localised presence remains a competitive differentiator.

As Nigeria’s digital economy continues to evolve, Airtel is committed to sustained innovation — from expanded fibre backbones and advanced mobile broadband to future-ready services that include satellite-enabled solutions and enterprise-grade digital platforms. These efforts help ensure that connectivity, commerce, and creativity thrive across Nigeria and beyond.

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Nigeria to Launch NIGCOMSAT Satellites in 2028, 2029

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NIGCOMSAT Satellites

By Adedapo Adesanya

Nigeria has set 2028 and 2029 as the timeline for the deployment of its new satellites, NIGCOMSAT-2A and 2B, respectively.

The Managing Director of NIGCOMSAT, which is Nigerian Communications Satellite Limited and the premier satellite operator in Nigeria, Mrs Jane Nkechi Egerton-Idehen, disclosed this at the second Nigerian Satellite Week in Abuja on Monday. She noted that the development is expected to boost military intelligence, surveillance, and regional connectivity.

“For 2A and 2B, we have started the process. We have closed the tender and are now back into the financing and implementation stage. 2A is built to come up in 2028, and 2B for 2029.

“When they are up and running, they are expected to provide security within the borders and neighbouring countries. They will support the security agencies because data collection and intelligence in real time is important. Satellites like communication satellites allow that, irrespective of where they are,” she said.

In his remarks, the Minister of Communications and Digital Economy, Mr Bosun Tijani, said the satellites form part of the nation’s strategy to strengthen digital infrastructure.

Mr Tijani explained that the satellites will complement ongoing investments in 90,000 kilometres of fibre-optic cable and nearly 4,000 telecom towers, which are being rolled out nationwide and extended to neighbouring countries, including Cameroon, Niger, Chad, Burkina Faso, and the Republic of Benin.

He stressed that satellite technology is critical for national development, affecting education, agriculture, business, and emergency response.

“The president’s approval of NIGCOMSAT-2A and 2B demonstrates a clear commitment to building the future. These satellites will enhance security, connect remote communities, and extend our fibre-optic network into neighbouring countries,” he said.

“Some of these neighbouring countries pay up to ten times more for internet capacity than Lagos. Extending our fibre network will not only improve connectivity but also enhance border security and regional collaboration.

“Satellite technology affects everything, from how a child in a rural community accesses the internet to how farmers make critical decisions and how businesses operate across distance,” the Minister said.

Also speaking, the Chief of Army Staff (COAS), Lieutenant General Waidi Shaibu, welcomed the development, saying the military will leverage the satellites for operational efficiency.

“The Nigerian Army will continue to use space assets to improve intelligence gathering, surveillance, and operational coordination across all theatres of operation,” he said at the event, represented by Major General Kennedy Osemwegie, Commander of the Nigerian Army Cyber Warfare Command (NACWC).

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