Delayed Luggage: CPC Summons Arik Air
By Dipo Olowookere
The management of Arik Air has been summoned by the Consumer Protection Council (CPC) following complaints of alleged ill-treatment by passengers of recent London-Abuja flights.
The airline has been directed to appear before it tomorrow to provide facts relating to the allegations.
The summons, which was issued by the council on Wednesday, was directed at the airline’s Chief Executive Officer, Mr Michael ArumemiIkhide, the Chief Operating Officer, Conor Prendergast and the Managing Director, Chris Ndulue, to appear before the Council.
According to the summons, the council disclosed that it received “complaints/information from the public and passengers on board Arik Air flights from London to Lagos between 2nd and 5th of this month alleging that the flights arrived Murtala Muhammed Airport, Ikeja, without the passengers’ luggage and without prior information.”
The council further stated that “the said passengers, many of whom had connecting flights to Cameroon, Abuja, Port Harcourt and Ibadan, could not continue their journeys as a result of the non-arrival of their luggage from London, while some passengers on the said flights could not have access to personal supplies, baby food or medication.
“Arik Air Ltd did not provide the passengers with temporary accommodation for transit; neither was there any customer service desk to assist the passengers in resolving their individual complaints,” it stated.
CPC disclosed that it had issued the summons in line with sections 8, 15 and 18 of its enabling Act.
It would be recalled that passengers of Turkish Airlines had a similar experience with the airline’s Flight 623 from Istanbul to Abuja on 25th and 31st of December 2015 and 9th of January 2016, which prompted the council to consistently demand a situation report on the incidents.
However, the refusal of Turkish Airlines to respond to the council’s summons and the ultimatum of the Attorney General of the Federation to the airline on the same request, has led to the criminal prosecution of the airline and two of its principal officers, Liker Ayci and RasakShobowale, the airline’s Board Chairman and Commercial Manager respectively, before Federal High Court 10 in Abuja over alleged criminal violation of the Consumer Protection Council (CPC) Act.
The criminal prosecution of Turkish Airlines and its principal officers has been fixed for February 9, 2017 for hearing.
Emirates Acquires Three DA42-VI Aircraft for Flight Training Academy
By Modupe Gbadeyanka
Emirates has made an order for three twin-engine DA42-VI aircraft and its corresponding flight simulator from Austria-based Diamond Aircraft Industries for the Emirates Flight Training Academy (EFTA).
This is in fulfilment of its promise of offering cutting-edge tech and state-of-the-art aircraft to train pilots of the future and help close the industry’s skills gap.
Since 2020, more than 100 cadets have successfully graduated from EFTA, creating a strong pilot recruitment pipeline for Emirates and the industry.
The AUSTRO jet-fuel-powered DA42-VI aircraft is slated to be the flagship that ushers in multi-engine piston (MEP) training at EFTA.
The delivery of the aircraft is expected to commence soon, with all three slated to be received by EFTA in the first half of 2023.
“Our new fleet from Diamond Aircraft is part of our larger strategic intent for our cadet programme. It helps us design a bridging MEP programme for cadets to gain more flying experience while progressing from a single-engine to a light jet aircraft. It strengthens our offering and makes it more unique, rounded and robust.
“Our cadets will benefit hugely as they gain experience on three different types of aircraft, even before they’re licensed. The new fleet also helps us go above and beyond in complying with the new GCAA guidelines.
“The DA42-VI is reliable, eco-friendly and a practical platform for MEP training. We’re confident we’ve made the right choice,” the Vice President of EFTA, Capt Abdulla Al Hammadi, said.
“We are thrilled that our DA42-VI is the choice for Emirates’ flight training. This, once again, solidifies the aircraft’s position as the industry-leading multi-engine piston trainer,” said Liqun (Frank) Zhang, CEO of Diamond Aircraft Austria. “With Emirates, we are adding another premier flight academy to our long list of renowned training operators and are looking forward to supporting them with the most advanced and eco-friendly aircraft available on the market today.”
The 4-seat DA42-VI is the newest version of Diamond’s technology leading light piston twin-engine aircraft. It’s the first certified general aviation piston aircraft to combine modern technology airframe, avionics, and power plants.
With its unique combination of performance and utility, the jet fuel-powered DA42-VI is designed to make transitioning from single to twin-engine much easier. The aircraft generates fuel savings of up to 50% compared to conventional AVGAS-powered twins, and its panoramic canopy provides excellent visibility during all flight manoeuvres.
Since its introduction, well over 1,100 DA42 aircraft have been delivered, outselling all other certified piston twins combined. The all-composite DA42-VI is equipped with efficient, silent, clean and reliable 168hp jet fuel AUSTRO engines AE300, Garmin G1000 NXi with 3-axis Automatic Flight Control System and optional electrically driven air conditioning.
Emirates Forward Bookings Remain Robust on Strong Customer Demand
By Modupe Gbadeyanka
The Chief Commercial Officer of Emirates, Mr Adnan Kazim, has said the airline’s forward bookings have remained robust amid a strong customer demand, spurring the company to ramp up its operations across continents.
According to him, in the past months, the airline has planned and executed the rapid growth of its network operations, reintroducing services to five cities, launching flights to one new destination (Tel Aviv), and adding 251 weekly flights onto existing routes and continuing the roll-out of service enhancements in the air and on the ground.
It was disclosed that Emirates has continued to scale up its A380 operations with the reintroduction of the iconic double-decker across its network: Glasgow (from 26 March), Casablanca from (15 April), Beijing (from 01 May), Shanghai (from 04 June), Nice (from 1 June), Birmingham (from 1 July), Kuala Lumpur (from 01 August), and Taipei (from 01 August).
“Emirates is working hard on several fronts – to bring back operating capacity as quickly as the ecosystem can manage while also upgrading our fleet and product to ensure our customers always enjoy the best possible Emirates experience.
“So far, four of our A380 aircraft have been completely refurbished with our new cabin interiors and Premium Economy seats, and more will enter service as our $2 billion cabin and service enhancement program picks up pace,” Mr Kazim added.
He noted that in the coming months, established routes to Europe, Australia and Africa would be served with more Emirates flights, while in East Asia, more cities are seeing route restarts.
Emirates had upcoming route enhancements by regions, including in Europe, Australia and New Zealand, East Asia, as well as in Africa which covers Cairo: from 25 to 28 weekly flights by 29 October; Dar es Salaam: from 5 flights a week to daily flights starting 01 May and Entebbe: from 6 flights a week to daily flights starting 01 July.
Mozambique Okays Visa Exemption for 28 Countries, Snubs Nigeria
By Kestér Kenn Klomegâh
A number of African countries are focusing on promoting extensively inbound tourism. They are luring potential external investors to the tourism industry.
The latest in the southern African region is Mozambique, which has approved a visa exemption for 28 countries for tourism and business.
As the Council of Ministers approved the decree in mid-March, the exemption applies to visitors holding ordinary passports and allows for a 30-day stay, renewable to an additional 60 days.
The model adopted by the Mozambican government is similar to the United States visa waiver program in the sense that it requires travellers to register on a platform for pre-screening at least 48 hours before travelling and to pay a processing fee of MZN-650 (equivalent £8.50).
In the list released, Nigeria, which prides itself as the giant of Africa and the largest economy on the continent, was missing.
The approved countries for this programme are Belgium, Canada, China, Denmark, Finland, France, Germany, Ghana, Indonesia, Israel, Italy, Ivory Coast, Japan, The Netherlands, Norway, Portugal, Russia, Saudi Arabia, Senegal, Singapore, South Korea, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, the United Kingdom and the United States.
The visa exemption is a follow-up to the launch of a platform last December that allowed prospective visitors to apply for an electronic pre-authorization to travel into the country. The introduction of e-visas has seen an increase of over 30 per cent in the number of travellers entering the country compared to the same period in the previous year.
The e-visa platform commits the country to respond to applications within five days, but general feedback places an average response at 24 hours, and the few issues reported are usually created by users not uploading the required documentation.
President Filipe Jacinto Nyusi, since August 2022, has taken steps containing 20 reform measures aimed at delivering to visitors and potential investors a path for a more competitive and more accessible country. Mozambique, with an approximate population of 30 million, is one of the 16-member Southern African Development Community.
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