Travel/Tourism
Ethiopian Airlines Breeding Thieves? Victims Narrate Horrible Ordeal
By Dipo Olowookere
Ethiopian Airlines is regarded by many as pride of Africa because of its growth and successes in the aviation industry.
However, those things that have made the airline operator a darling of many are at risk because of some elements working with the company.
In fact, those who have experienced these horrible incidents have now had to ask if Ethiopian Airlines is now breeding thieves.
Here is an account of a top Nigerian journalist, ‘Fisayo Soyombo, with Ethiopian Airlines some days ago:
In life, never say never. Nothing, really, is finite. On Tuesday November 14, I was discussing with a very senior journalist about why opinion writing space should be strictly devoted to public matters, how the columnist should focus on public issues rather than himself, how, after writing every piece, I deliberately re-read to rephrase all expressions bearing the First Person Singular Pronoun “I”.
That conversation held during an Ethiopian Airlines flight from Abuja to Johannesburg via Addis Ababa; little did I know that the return trip would be laced with an incident that would make me break this rule. What would you do if you were wronged and the offender looked you in the eye and said there was nothing you could do about it? Use all possible avenues to seek retribution!
WHEN ‘SECURITY GUARDS’ ARE THE THIEVES
The return Ethiopian Airlines Flight ET911 arrived Nnamdi Azikiwe International Airport, Abuja — via Flight ET 858 from Johannesburg to Addis Ababa — around noon on Monday November 20. Tired after a journey — counting from the hotel — that lasted 18 hours, I dragged my checked-in luggage straight home. Next morning when I opened it, I discovered that my expensive Nikon AF-S DX Nikkor 18-105mm f/3.5-5.6G ED VR camera had been stolen. The thief stole the camera and left the pouch, battery and manual for me! Straightaway, I embarked on some Formula One driving to the Abuja Airport and promptly located the Ethiopian Airlines office. I still haven’t got over the nightmare that followed.
When I told the Nigerian Aviation Handling Company (NAHCO) official in that office that I needed to speak with an Ethiopian Airlines official to complain about my stolen property, his reply was curt: “They are at the tarmac; go there if you want to see them.” By the time I started reminding him that I couldn’t be allowed anywhere near the tarmac since I wasn’t travelling, it was his back I was seeing, hands on the door, ready to abandon me in that office.
Luckily — no, unluckily, — a tall, dark and well-built Ethiopian Airlines official walked in just as the NAHCO official was exiting. When I narrated to him how I discovered that my property had been stolen, and my decision to lodge a formal complaint about it, he muttered some imperceptible words and said he had work to do. Before I could say Jack Robinson, Mr Ethiopian Airlines Official was on his way out as well, leaving the door ajar and me inside. Never ever had I seen such blithe insouciance by a service renderer to a customer. At that point, I remembered the words of a NAHCO official in Lagos whom I phoned the moment I discovered the theft. “Theft of travellers’ belongings is common at Nigerian airports; the airlines know about it, and NAHCO officials are a big part of it,” he had said. “Once they see it in the scanner that there are valuables in your checked-in luggage, they find a way to pilfer it. However, if you mount serious pressure on them, they will bring out your property.”
At that point, I became agitated and opted to launch a one-man protest. Within five minutes of my creating a scene at the airport lobby, a second NAHCO official fished out a complaint form, and it was handed over to me by the first NAHCO official. I was shocked to see this first NAHCO official calmly ask me questions about my travel and fill the answers on a separate form of his.
Then there was trouble. I filled the form and was already leaving when I realised I had no proof of ever filing a complaint. I asked to make a photocopy but the official said it was impossible. Then I asked to take shots of the form with my phone; this angered him. As I was taking a shot of it, he looked sternly at me and said: “You’re just stressing yourself. You see all these things you’re doing, filling form and snapping photos, nothing will come out of it. And there is nothing you can do about it!” That was after the Ethiopian Airlines staff had told me: “We’re just trying to help you.”
ETHIOPIAN AIRLINES’ LONG-RUNNING HISTORY OF LUGGAGE THEFT
I was so distraught by the airport experience that I put up a Facebook post to vent my frustrations. Within 24 hours, five victims of property theft by Ethiopian Airlines showed up. The reaction from the airline has been the same: make them fill complaint forms, then cover the matter up. The examples are all similar. Apparently, Ethiopian Airlines has been stealing from its customers for years and getting away with it.
Seun Oduloye arrived Lagos on June 6, 2017, via an Ethiopian Airlines flight that connected Nigeria from Dublin via Addis Ababa, to the discovery that an entire luggage had vanished. In that big bag were, among others, three pairs of suit, 13 pieces of shoes, perfumes, wristwatches, ladies’ handbags, dresses and packs of chocolate. In the six months that have followed, what Ethiopian Airlines has done is to dribble her like Lionel Messi from one office to another. The airline also failed to reply all three letters from her lawyer.
In December 2014, when Temitayo Odusolu travelled from Bangui, Central African Republic (CAR), to Douala, Cameroon, with Asky Airlines, and then flew Ethiopian Airlines from Douala to Addis Ababa and also the same airline to Lagos, one of her three bags went missing. In that bag were close to 10 books, clothes, camera, and an expensive cloth gift from Ecobank CAR. In a few days, it will be exactly three years since the incident occurred; and despite filling a claims form and following up with different Ethiopian Airlines officials for many months, Odusolu has received neither a formal apology nor compensation from the airline.
On December 17, 2016, Oluwaseun Adepoju arrived Lagos from Hong Kong on an Ethiopian Airlines flight to the discovery that his bag had been opened and baby wears removed from it. Thinking that he encouraged the thieves by trusting Ethiopian Airlines enough not to padlock his bags, Adepoju decided to start padlocking his bags from then on.
However, when he flew Ethiopian Airlines (Flight No ET 901) again on November 5, 2017, from Hong Kong to Lagos, having been collected from a Cathay Pacific plane arriving Hong Kong from South Korea, the thieves struck again. He had two brown bags — one big, the other medium-size — both locked with a mini blue-coloured code. The code locks were forced out of the zipper handles, while the trolley handle of the small bag was forced out beyond repairs. Three shirts were missing from a stack of nine new shirts arranged in a white mall gift cellophane in the big luggage.
On July 17, 2017, a Nigerian who asked not to be named — because it was a business trip and his company policy forbids talking to the media — connected Nairobi via an Ethiopian Airlines flight from Addis Ababa. Upon landing, he discovered that his locked checked-in bag had been broken, and $750 stolen from it. He promptly lodged a complaint, but six months after Ethiopian Airlines has not refunded the money to him.
THE DAMAGE, THE DEMAND
Incidentally, as I was complaining at the Abuja airport, aviation stakeholders were holding an ICAO World Aviation Forum (IWAF) meeting in Abuja, where five obstacles slowing down aviation and air transport in Africa were listed as: safety, market access, high fares and costs, infrastructure, and availability of finance. A sixth needs to be added: poor customer service. And for all the government’s noise about ease of doing business, nobody wants to travel to a country where checked-in luggage is unsafe or where, due to human errors/failings, theft or damage to luggage cannot be punished and the victim compensated.
This is a public call to the Consumer Protection Council (CPC) and the Nigerian Civil Aviation Authority (NCAA) to pay more attention to widespread customer dissatisfaction with the aviation industry. It is not just the manner of delay and cancellation of flights that is worrisome, it is the I-don’t-give-a-hoot attitude to passengers. In 2015, I lodged a complaint with the NCAA over a premeditated six-hour postponement of a trip, without even a text notification, by Aero Airlines. Maybe tomorrow, after more than two years, someone at NCAA will call just to acknowledge it!
Finally, this is a public appeal to Ethiopian Airlines to return my stolen property, and also compensate Seun Oduloye, Temitayo Odusolu, Oluwaseun Adepoju and the anonymous passenger for their stolen items/luggage. It is not enough for my matter to be treated; all four others must be compensated.
‘Fisayo Soyombo is Editor of the International Centre for Investigative Reporting (ICIR) and tweets @fisayosoyombo
Travel/Tourism
Aerodrome Certification Catalyst for Investors Confidence at PH Int’l Airport
By Bon Peters
The South-South Regional Manager of the Federal Airport Authority (FAAN), Mrs Lynda Ezike, has said Aerodrome Certification by the Nigeria Civil Aviation Authority (NCAA) could serve as a catalyst for investors’ confidence for Port Harcourt International Airport in Omagwa, Rivers State.
Mrs Ezike made the assertion in Port Harcourt recently during a chat with newsmen, noting that the certification has also strategically positioned the facility for global recognition, thereby promoting the ease of doing business at the Airport.
The FAAN chief, who also manages the airport, reaffirmed the determination and commitment to leverage on the certification awarded the facility to promote better services.
“We will continue to uphold all operational policies in the aviation sector,” she said, adding that the certification was a confirmation that the facility fully met all global benchmarks.
According to her, the airport topped in infrastructure, operational procedures and safety management, revealing that the NCAA, as part of its drive to institutionalise global standards across Nigeria’s airport networks, recently issued Aerodrome Certificates to Kano and Port Harcourt Airports.
She commended the exercise, emphasizing its importance to boosting investors’ confidence for airline operators, passengers and airport users.
“The certification officially presented on December 19, 2025, followed a strict and rigorously structured regulatory processes jointly carried out by the NCAA and FAAN.
“This collaborative scrutiny underscores the importance of interagency collaboration towards safety and operational excellence across Nigeria’s sectors,” she said.
Travel/Tourism
NCAA Not Behind Rising Air Fares—Achimugu Tackles Onyema
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) has disputed claims by the chief executive of Air Peace, Mr Allen Onyema, that excessive taxes are responsible for high domestic airfares.
During a recent interview with Arise TV, Mr Onyema stated that a one-hour flight costs over $400 abroad, but in Nigeria, tickets are still sold for N125,000, which he said is equivalent to less than $60. He said this is why the mortality rate of airlines in Nigeria is very high, as over 80 airlines have became non-operational.
He then said that airlines keep just 23 per cent of a N350,000 ticket after taxes and charges, but the NCAA has pushed back, describing the tax complaints as untrue, blaming the increase in fares on the festive season demand.
On his X handle, the NCAA’s spokesperson, Mr Michael Achimugu, stated that after summoning all domestic airlines, they all admitted to not paying the volume of taxes being publicly complained about.
Mr Achimugu blamed the fare hikes witnessed in December on the high demand of the festive season, noting there was no concurrent increase in official taxes or jet fuel costs at the time. He also stated that taxes account for only 5-6 per cent.
“Lies have been told over this matter, over and over. I have addressed this on national TV, major news platforms, and via my X handle. While the NCAA does not regulate airfares, I have invited all of the domestic airlines, bar none, and asked them about these taxes they keep talking about on TV. They all admitted to not paying the volume of taxes being bandied around.
“I don’t understand this 350k and 81k narrative, but I know that, for the kind of support that President Bola Tinubu, the aviation minister, Festus Keyamo, and the DGCA, Capt. Chris Najomo have given to domestic carriers, I see no reason why the government keeps getting thrown under the bus via statements like this.
”It is even ironic that, in the same statement, it is alleged that Nigerians pay the lowest domestic airfares in the world while also justifying the astronomical airfares that came to play in December, even though there was no hike in taxes or jet fuel.
”If my inviting the airlines themselves, speaking with travel agents, and the relevant departments within the Authority did not agree with the narrative being pushed, I don’t see how this is sustainable. If high taxes were the reason why airfares were 150k-200k, why did tickets well for as high as 500k for a 45-minute trip when the said taxes did not increase?
“And this is happening at a time when Festus Keyamo has ensured that domestic carriers now have access to dry lease aircraft, something they have not had in decades. Not a single airline staff I spoke with two weeks ago agreed with the excuses I am reading on social and traditional media,” he said.
Travel/Tourism
How New Tax Laws Will Benefit Aviation Industry—Oyedele
By Adedapo Adesanya
The federal government has defended Nigeria’s new tax laws, insisting that the reforms will ease, rather than worsen the financial pressure on the aviation industry.
According to the Presidential Fiscal Policy and Tax Reforms Committee, the new framework directly addresses several long-standing tax issues that have driven up airline operating costs over the years.
In a detailed explanation by the Committee’s Chairman, Mr Taiwo Oyedele, the government acknowledged the genuine challenges facing airlines, including multiple taxes, levies and regulatory charges.
This comes after the chairman of Air Peace, Mr Allen Onyema, cautioned that Nigeria’s domestic aviation sector faces a serious financial strain as the tax provisions set to kick start by 2026 risk pushing ticket prices beyond N1 million and forcing airlines to suspend operations.
In a lengthy post on X, formerly known as Twitter, Mr Oyedele noted that extensive consultations with airline operators have taken place and that engagements with stakeholders are ongoing to ensure the reforms deliver tangible relief.
He explained that at the centre of the reforms is the removal of the 10 per cent withholding tax (WHT) on aircraft leases, which has historically been the single largest tax burden on Nigerian airlines. Under the previous regime, airlines paid non-recoverable WHT on leased aircraft, significantly increasing costs and straining cash flow.
He said the new tax laws eliminate this automatic charge and replace it with a rate to be determined by regulation, opening the door for a full exemption or a substantially reduced rate.
“A $50 million aircraft lease previously attracted $5 million in WHT—an amount airlines can now avoid under the new framework,” he illustrated.
The reforms also overhaul the treatment of Value Added Tax (VAT) in the sector. While the temporary VAT suspension introduced after COVID-19 appeared beneficial, it effectively embedded VAT into airline costs because input VAT on assets, consumables and overheads could not be recovered. Under the new laws, airlines become fully VAT-neutral. VAT paid on imported or locally sourced goods and services will be fully claimable, with refunds mandated within 30 days where excess credits arise.
Mr Oyedele said the system is backed by a dedicated tax refund account and allows VAT credits to be offset against other tax liabilities, improving liquidity and reducing cost pressures.
On import duties, the government clarified that existing exemptions on commercial aircraft, engines and spare parts remain intact.
“The new tax laws do not introduce any reversal or additional burden in this area, preserving critical cost relief for airlines that depend heavily on imported equipment,” he said.
He also addressed concerns around ticket prices, noting that the committee is understands that aviation is a low-margin business and that a 7.5 per cent VAT on tickets, within a system of full input VAT recovery, has a much smaller net impact than widely assumed. Even in a worst-case scenario where VAT is not recoverable, the maximum increase would still be limited to the headline 7.5 per cent.
“For example, a N125,000 ticket would rise to no more than N134,375, while a N350,000 ticket would not exceed N376,250,” he said.
The tax titan also noted that further relief is expected from changes to corporate taxation. The new laws provide a framework to reduce corporate income tax from 30 per cent to 25 per cent, a move that would directly benefit airlines.
In addition, several profit-based levies—such as Tertiary Education Tax, NASENI, NITDA and Police levies—have been harmonised into a single Development Levy. This consolidation reduces complexity, lowers the cumulative burden and provides greater certainty for operators.
Addressing complaints about multiple levies and charges on airlines and tickets, the committee clarified that these are not products of the new tax laws. Rather, they are legacy issues that the government is working to resolve through collaboration with industry players and relevant agencies.
Mr Oyedele also maintained that the new tax laws offer a strong legal and policy foundation to resolve long-standing challenges in the aviation sector. By lowering operating costs, improving cash flow and ensuring minimal impact on passengers, the reforms are positioned as a critical part of the solution to the industry’s problems—not the cause.
He stressed that sustained engagement with stakeholders will be key to addressing remaining non-tax issues and ensuring the full benefits of the reforms are realised.
He added that claims not grounded in fact risk undermining progress, noting that the new tax laws are designed to support the long-term viability and growth of Nigeria’s aviation industry.
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