Travel/Tourism
Giant Strides of Heritage Bank in Nigeria’s Tourism Sector
By Dipo Olowookere
The enormous richness and diversity of Nigeria’s culture has always been considered as strong reason why tourism should be a primary foreign exchange earner for the country. From east to west; from north down to south, the country is naturally endowed with rich tourist sites.
Nigeria’s art and cultural heritage are woven from threads of history and diversity, legend and conquest. Nigeria is a vast country with a population of about 170 million people covering about 923,768 sq.km of landmass, located wholly within the tropics.
The country, aptly described as the ‘Giant of Africa’ and the Heart of Africa, is richly endowed with ecological and cultural resources, which are of universal recognition. The richness and diversity of the Nigeria culture is a manifestation of the socio-cultural differences of the over 250 ethnic groups that inhabit the land for ages.
However, the big question is, how much of these opportunities in its art and culture have been fully developed to attract tourists (locally and internationally) as well as earn revenue.
Expected to be one of the growing and high earning sector in the country, the industry was accorded priority status in 1990 when the National Tourism Policy was launched. The main thrust of government policy on tourism was to generate foreign exchange earnings, create employment opportunities, promote rural enterprises and national integration, among other things. Also, it is ideally positioned to contribute to seize the opportunities stemming from urbanization.
Given the plethora of opportunities provided by tourism, it is surprising that the industry has not received adequate attention in the developing countries where most of the natural tourist sites are domiciled, especially in Nigeria. An incredible tour through the history of tourism in Nigeria over the last 50 years of its existence shows that not much has been accomplished and important challenges remain.
As at 2016, direct contribution of Travel & Tourism to GDP was N1,861.4 billion (1.7% of GDP) but this was forecast to rise by 1.1% to NGN1,881.1 billion in 2017.
But the figures presented in the WTTC 2017 report are proof that not so much contribution from the sector has reflected on the economy.
In the last 10 months, no significant direct contribution from Travel & Tourism to the country’s GDP. For instance, its contribution to the whole economy GDP remains at 1.7%, same as it was in 2016. A review of tourism’s impact on the country’s GDP in the last 10 years (2007 – 2017) shows that its impact was at all-time high in 2008, having contributed 2.4% to the GDP. Since 2008, its impact has been fluctuating between 1.8% and 1.5%.
However, more must be done to market Nigeria’s massive and profitable industry. This is because the country is yet to tap its full potentials.
With this development, Heritage Bank, through its strategic partnerships with government and private organisations, has continued to make efforts to transforming Nigeria into a tourism sector destination in Africa and position it as lever of Nigeria’s economic growth and development.
For the bank’s giant stride of support to tourism, Federal Government commended Heritage Bank for its commitment to the development and growth of the creative industry.
Minister of Information and Culture, Alhaji Lai Mohammed, gave the commendation at a two-day Creative Nigeria Summit.
The bank, aimed at boosting Nigeria’s tourism via creative arts industry supported the sponsorship of exhibition at the National Museum Benin, at the Exhibition Gallery of National Museum Benin by the National Commission for Museums and Monuments (NCMM), in collaboration with the Edo State Government, and the Smithsonian Institute, United States of America.
Also, Heritage Bank Plc partnered with the organizers of the International Festival of Contemporary Dance (IFCOD) to host the second edition of One Language, a musical production of intrigue, dance and drama.
Most prominent of its partnership and supports is the annual Calabar Carnival and festival, tagged “Africa’s Biggest Street Party,” was created as part of the vision of making Cross River State the number one tourist destination for Nigerians and other tourists across the world.
Since its debut in 2004 by a former governor of the state, Donald Duke, the theme of the yearly event has continued to change. The theme of the recently concluded 2017 edition was “migration and climate change.”
The theme was chosen against the backdrop that Africa has always known migration and it has been the home of many cultures for many centuries.
From the Trans-Atlantic Slave Trade era, colonization and neo-colonialism, the African continent which used to be home to many foreigners, has now become a land of opportunities.
Presently, the world recognizes it as the new frontier, not to be exploited for the benefits of others but to be cultivated on its own. It is against this backdrop that the board of the carnival commission adopted the theme migration in a bid to bring people together beyond the realm of tribal and religious conflict to show case Africa’s talent and several opportunities.
This theme resonates with the greenhouse effect which is the corporate identity of Heritage Bank, Nigeria’s most innovative banking services provider, a development which encourages it to partner with Segaull Band, one of the five bands that participated in the carnival.
The Acting MD/CEO of Heritage Bank, Jude Monye, says the theme of the carnival this year is migration and climate change and heritage have to do with green, green- house effect and sustainability, protection and human development.
“As far as this is concerned, the bank will continue to support initiatives that have to do with sustainability,” adding that migration is a depletion of human resources, depletion of values and depletion of human capital.
“We are here as an institution to help to facilitate and to create awareness that the grass is not greener on the other side, we can develop ourselves, we can build our nation, we can build our continent and sustain it if we do the right things like planting trees, keeping our environment clean, disposing our wastes properly and living a good life,” Mr Monye said.
Mr Monye was accompanied by a team from the bank which included Mr Godwin Ukwat, Regional Head, South South; Mr Archibong Etim, Team Lead Commercial, Calabar; Mrs Queen Essien, Team Lead, SME; Mrs Obo Offiong, Experience Centre Manager, Calabar, Mrs Rita Ihunna, Team Member, Commercial, Head office, Lagos and Mr Blaise Udunze, Media Relations Officer.
During the event, the Cross-River State Governor, Mr Ben Ayade, tasked the bands to interpret the theme, ‘Migration’ for the youths to see the need to remain in Africa and develop the continent.
The Seagull Band is one of the carnival bands registered in 2005 for the Cross-River State annual Christmas festival. It is the most stylish and coordinated body with the main objective of promoting and sustaining the tourism and hospitality industry and enhance the status of the under privilege through charity. The band displays the African culture through aesthetics, talents and innovation, paraded yearly during the carnival.
The Seagull Band is identified by its eye catching distinctive colour – red and maintains defined hierarchical structure. It is the band that recognises and celebrates Nigerians and other artistes, movie stars and beauty queens. The band is under the dynamic and charismatic leadership of the vibrant and distinguished Senator (Princess) Florence Ita-Giwa.
Ita- Giwa was the wife of late Dele Giwa, a journalist killed by a parcel bomb during the military regime of General Ibrahim Babangida. Since the death of her husband, Ita-Giwa has been a vibrant activist and a fighter for the people of Bakassi Peninsula. She’s also a former senator who represented Cross River State Southern District at the National Assembly and a former Legislative Adviser to late Nigerian President Musa Yar’adua.
Speaking on the theme of the carnival, Senator (Princess) Ita-Giwa said the relevance of theme to recent and trending ignoble migrant journey and the attendant menace was no less efficacious as it has brought the subtlety and complexities that characterize the infamous movement of people from less attractive zone to a more attractive one.
She said the 2017 Seagull Band interpretation takes a prismatic view of the forms of migration and causal factors of human migration.
“The epicentre of these interpretations is the two major forms of migration- the 18th century infamous/involuntary yet monumental slave trade and the modern day voluntary slavery/ trafficking of vulnerable persons.
“The tumultuous whirlwind and rippling effect of these forms of migration is brought to the fore,” she said, adding that, “international conflict and war as causes of migration also form part of the outlay.”
The Segaull Band presentation which was set in a typical African setting was logically captured in the following sections: Domestic settlement, arrival of European traders, the slave trade (the capture, torture and resistance), transformation, legacy, human trafficking (sex workers, Libya to Europe, the returnees, natural/environmental disasters, development, self-actualization and dignity restored (Home sweet home)
The five bands: Segaull, Masta Blasta, Passion 4, Bayside and Freedom mustered at Millennium Park along the 12 kilometres Carnival route so that spectators will see at least three performing bands within four hours. The bands arrived at the U.J Esuene stadium early in the morning.
Besides the carnival, there was also the Miss Africa Calabar Beauty Pageant 2017 which was won by Miss Botswana, Gaseangwe Balopi, 21.
Balopi emerged the 2017 African queen at the second edition of the pageant which was a keenly contested event after a fourth round of appearances in different attires by 25 contestants.
She took home $35,000 and a Ford Edge Sport Utility Vehicle as her star prize.
Miss Rwanda, Fiona Naringwa and Miss Luyolo Mngonyama of South Africa were first and second runners-up. Naringwa took home $10,000 and Mngonyama $5,000.
The new queen promised to use her crown to create awareness on the dangers of illegal migration by youths across Africa while the former Miss Africa, Neurite Mendes from Angola, urged the new African queen to use her office to end illegal migration by some Africans to European countries.
Governor Ben Ayade stated that the theme of the event `Climate Change and Migration’ was chosen to create awareness on the need to protect the environment and caution youths against illegal migration.
Mr Ayade noted that the event afforded the African continent the opportunity to choose another beauty queen that will use her beauty to create awareness on the need for Africans to see themselves as one.
“Migration and Climate Change have become burning and global issues today. Our gathering here today is to choose another African queen that will use her office to create awareness on the theme. Blackness is now a perception, beauty and character in the eyes of the people. The Miss Africa pageant is meant to tell the true story of Africa to the world,” Ayade said.
According to him, “how can a continent like Africa that is blessed with abundant natural and human resources be poor? Africans are intellectually sound. We are not gathered here to pick the most beautiful woman, but rather, we want to pick the true African woman who can use her beauty to change Africa. For us to tell the true African story, we need a face that is appealing. Our theme for this year should caution our youths about the tedious journey through the Mediterranean Sea and Sahara Desert to Europe in search of greener pasture.”
We commend the initiative of Heritage Bank for supporting efforts to create awareness about the negative effects of migration and climate change and enjoin other corporate organisations to lend their voices as well as in a bid to sustain advocacy against migration and climate change in the overall interest of the African continent as well as restoration of the dignity of the African man and the black race.
Travel/Tourism
Verve, Providus Bank Unveil Travel Card for Tourists, Others
By Aduragbemi Omiyale
A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.
Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.
Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.
The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.
The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).
It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.
“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.
“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.
“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.
On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”
“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.
Travel/Tourism
FG May Sell Dana Air Assets to Repay Debts
By Adedapo Adesanya
The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.
The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.
Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.
He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.
“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.
“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”
According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.
“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.
“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.
“NCAA should do that because they can’t get away with it.”
Travel/Tourism
NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.
The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.
The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.
The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.
Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.
The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.
“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.
“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.
In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.
The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.
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