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Palace of the Lost City Ranked Amongst Best Resorts in Africa

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By Modupe Gbadeyanka

After 25 years, The Palace of the Lost City at Sun City continues to be recognised for its exceptional standard of service and facilities. The luxury hotel, located at Sun International’s iconic Sun City resort in the North West province, has been ranked 39th in the Condè Naste Traveler’s Best Resorts in Africa: Readers Choice Awards 2017.

The awards are the culmination of a stringent survey process whereby candidates are rated based on respondents perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.

More than 300 000 travellers took part in Condè Naste Traveler’s 30th annual Readers’ Choice Awards survey, submitting millions of ratings and more than 100 000 comments to help create a list of winning favourites. Most notably in this year’s survey, guests declared a passion for the authentic, the personalized and the unexpected, finding all three in both newcomers and stalwarts around the world.

The Palace, which celebrates its 25th anniversary this year, was one of only 12 South African resorts to feature in the top 40 Best Resorts in Africa in this year’s consumer survey.

“We are obviously delighted that The Palace has been acknowledged amongst the leading resorts in Africa. That we received such excellent ratings, based on the perceptions of Condè NasteTraveler’s readership, is a great source of pride. There is certainly no greater stamp of approval than the votes of confidence from our guests. They are the lifeblood of our business.

“The award also bears testimony to our employees’ commitment to service excellence, quality, professionalism, and innovation. As ambassadors, living-out the values of Sun International, they have helped build The Palace into one of the world’s most respected hotels. This is an incredible achievement that would not have been possible without their commitment,” says Raul de Lima, General Manager at Sun City.

The Palace is part of Sun International’s SunLux Collection of 5-star establishments. Since it was built – fit for kings – in 1992, the awe inspiring hotel has captured the imagination and the hearts of its visitors who are treated to royal hospitality in what is perhaps one of the most architecturally-fascinating hotels in South Africa.

Despite its age, it remains the preferred hotel of the discerning guests visiting South Africa from the USA, Britain and Europe. Each room is luxuriously appointed and fitted with individually crafted furniture.

The Palace is set amid lush vegetation in superb landscaping that has achieved its Botanical Garden status in South Africa. Bathe in the grand pool or stroll down to the royal baths, enjoy a cocktail at the poolside or relax in the gracious Tusk Bar. Dining is a veritable gastronomic delight in the splendour of the Crystal Court, The Grill Room or Plume restaurants where food is a treasured art. The restaurants have menus that feature a variety of meals to suit every taste, including young palates.

While the unique experience of staying at The Palace certainly draws guests time and again, its setting at the vibrant Sun City Resort makes it a unique destination. Sun City has a diverse offering that combines a choice of action-packed entertainment for all ages, as well as opportunities to relax and enjoy the quietness of nature. It’s ‘A world within a City’.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Travel/Tourism

Verve, Providus Bank Unveil Travel Card for Tourists, Others

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ProvidusVerve Travel Card

By Aduragbemi Omiyale

A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.

Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.

Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.

The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.

The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).

It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.

“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.

“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.

“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.

On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”

“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.

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FG May Sell Dana Air Assets to Repay Debts

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DANA Airlines

By Adedapo Adesanya

The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.

The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.

Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.

He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.

“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.

“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”

According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.

“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.

“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.

“NCAA should do that because they can’t get away with it.”

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Travel/Tourism

NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways

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Qatar Airways

By Adedapo Adesanya

The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.

The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.

“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.

The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.

The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.

Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.

The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.

“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.

“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.

In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.

The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.

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