Travel/Tourism
Stakeholders Urge Airline Operators to Explore AfDB’s Finance Option
By Adedapo Adesanya
Airline operators and business organisations in the Nigerian aviation industry have been advised to tap into opportunities offered by the African Development Bank (AfDB) and other financial institutions on the continent to prevent collapse.
The airline operators were also advised to align their business plans with the safety management system in order to prevent early close of shop.
Besides, stakeholders in the sector have canvassed for crowd control at accident sites, saying that this posed a serious threat to rescue and gathering of data for accident investigation by investigating body.
These and more were contained in a communiqué issued at the Nigerian Aviation Workshop Symposium (NAWS) 2020 with the theme A Safety Management System Approach to Responses to Aviation Accidents and Incidents within Nigerian Airspace organised by Accident Investigation Bureau (AIB) held on Monday in Abuja.
Participants at the one-day symposium said that lack of SMS in most aviation organisations, especially the airlines led to their early death, stressing that adoption of SMS would aid survival in case such an organisation experiences crisis.
Participants also canvassed for creation of aviation information portal, which would help in tracking and ensuring accountability of airport personnel and their locations.
According to them, regular training for the emergency personnel in various organisations and consistent public awareness in partnership with local governments and communities would also go a long way in ensuring the sustenance of safety in the system.
Participants further charged airline operators, service providers and others to encourage a culture of voluntary or confidential reporting system in their organisation in order to boost confidence in the sector.
The communiqué added: “They should model their organisations after a generative type having a ‘just’ culture, which promotes self-reporting by personnel.”
They should avoid being a pathological organisation, which would invariably discourage reporting. “Every agency has a role to play in aviation emergency. Each role must be delineated to avoid duplication and undue overlap. The need for training, therefore, cannot be over-emphasised.
As such, each agency should assess courses and detail its personnel to undertake such courses. Ultimately, this would also promote a harmonious working relationship between agencies.”
The Commissioner, AIB, Mr Akin Olateru, in his opening remarks, noted that the objective of safety management in the aviation industry was to prevent human injury or loss of life, to avoid damage to the environment and property.
Mr Olateru declared that safety in the aviation industry could not be over-emphasised, noting that AIB’s mandate was to investigate aircraft accidents, serious incidents that occur within the Nigerian airspace or anywhere else the country’s interest was affected.
He noted that investigating accidents in order to forestall future reoccurrence was very important in promoting safety, adding that having systems in place to mitigate risks and promote safety was equally vital
He added: “The primary aim of NAWS 2020 today is to provide the Nigerian aviation industry workforce and stakeholders with a systematic approach compliant with the aviation regulations and laws of the state of Nigeria while responding to aviation accidents and incidents as well as disaster recovery.”
He explained that the bureau had entered into Memorandum of Understanding (MoU) with the Nigerian Airspace Management Agency (NAMA), Nigeria Air Force (NAF), the University of Ilorin and the University of Lagos, among others.
Travel/Tourism
Verve, Providus Bank Unveil Travel Card for Tourists, Others
By Aduragbemi Omiyale
A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.
Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.
Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.
The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.
The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).
It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.
“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.
“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.
“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.
On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”
“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.
Travel/Tourism
FG May Sell Dana Air Assets to Repay Debts
By Adedapo Adesanya
The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.
The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.
Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.
He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.
“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.
“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”
According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.
“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.
“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.
“NCAA should do that because they can’t get away with it.”
Travel/Tourism
NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.
The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.
The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.
The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.
Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.
The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.
“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.
“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.
In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.
The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.
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