World
Why Global Business Outsourcing Market Needs Smart Matchmaking Platform
By Mark Angus
Global business buyers face many pain points and challenges when finding suitable service providers. Research conducted by GBS.World noted that they can take anything from three months (48%) to six months (7%) before they find a right-fit supplier.
When asked what pain points they experience when finding suitable service providers, over 360 global business buyers from Australia, Canada, the UK and the US said they often lack suitable service provider research/market intelligence (60%). Notably, a further 58% stated that they did not have one central place to go to source services, while 56% indicated that they battled to shortlist best-fit service providers.
Despite this, the global business process outsourcing industry was valued at over $232 billion in 2020 by Grand View Research and is predicted to grow at a compound annual growth rate (CAGR) of 8.5% from 2021 to 2028. This growth matters because it is hugely important in making the world a more equitable place.
In fact, low-income countries typically find it very difficult to compete on a global stage where high-income countries have all the advantages of size, technology, education and, above all, money. The one field where low-income countries can compete and excel in the provision of business services on a global scale.
A bit like sport, the industry is a great leveller and one that is much needed. By outsourcing, high-income markets can (indirectly) support economic and youth impact sourcing job growth in low-income markets, but make no mistake; they wouldn’t be doing so if their cost performance and service delivery were not up to par.
Why do companies outsource?
Companies that outsource business services do so for many reasons. The most common are reducing their costs, accessing value-add services and mitigating business continuity risks. But there are other good reasons too.
For example, many large multinationals don’t want to find and retain, what is often considered support staff, in an increasingly competitive world yet they want to improve their customer experience lifecycle management and service delivery.
As the outsourcing industry has developed and become more effective and productive, it has proven that it can meet all these needs effectively and productively, all while offering a speedy way for clients to reach their target consumer groups and markets.
The range of outsource-able services is another area where the industry has developed. Customer support, contact centres and HR processes are typical services the sector provides, but these now include vertical-specific, value-added functions such as digital channel fulfilment, analytics, training, consulting and optimisation. Technology is also becoming an increasingly significant service offering as it grows and changes at ever-increasing speeds.
Why does the industry need a global online marketplace?
The challenge, of course, is how to unite buyers and service providers of business services for both of their benefit.
While various companies and consultants offer to help buyers decide on outsourced service providers, there are not many comprehensive interactive platforms that let buyers go beyond a search-and-match service. Or, in fact, anything that intelligently sources and matches across the wide-ranging offering of global business services.
I’ve always thought that such a big and significant industry would benefit from having a formal way to introduce buyers and service providers who often operate in very different parts of the world. And now they can through a platform called The World Source Marketplace for Global Business Services – or GBS.World for short. It’s a global online marketplace that enables buyers to find and engage service providers across 12 categories in 70 countries on six continents – and growing.
It’s a bit like a (business) dating app for the Global Business Services sector. Crucial to its success is the tender management and sourcing technology that match buyer requirements to service providers. Service providers are validated, and a host of decision-making tools support the matching process, including consumer and industry research, location analyses, benchmarking, sourcing and advisory services. Both sides of the market can also engage on requests for information and proposals too; it’s a genuine matchmaking service.
GBS.World enables intelligent buying decisions through intelligent matching. But what it’s also doing is further professionalizing the industry to facilitate growth even beyond current predictions, particularly in countries whose economies and people need it most.
Mark Angus is a CEO, a researcher and strategist of Genesis Global Business Services
World
Africa Startup Deals Activity Rebound, Funding Lags at $110m in April 2026
By Adedapo Adesanya
Africa’s startup ecosystem showed tentative signs of recovery in April 2026, with deal activity picking up after a subdued March, though funding volumes remained weak by recent standards, Business Post gathered from the latest data by Africa: The Big Deal.
In the review month, a total of 32 startups across the continent announced funding rounds of at least $100,000, raising a combined $110 million through a mix of equity, debt and grant deals, excluding exits. The figure represents a notable rebound from the 22 deals recorded in March, suggesting renewed investor engagement after a slow start to the second quarter.
However, the recovery in deal count did not translate into stronger capital inflows. April’s $110 million total marks the lowest monthly funding volume since March 2025, when startups raised $52 million, and falls significantly short of the previous 12-month average of $275 million per month.
The data highlights a growing divergence between investor activity and cheque sizes, with more deals being completed but at smaller ticket values.
The data showed that, despite this, looking at the numbers on a month-to-month basis does not tell the whole story of venture funding cycles as a broader 12-month rolling view presents a more stable picture of Africa’s startup ecosystem.
Based on this, over the 12 months to April 2026 (May 2025–April 2026), startups across the continent raised a total of $3.1 billion, excluding exits – largely in line with the range observed since August 2025. The figure has hovered around $3.1 billion, with only marginal deviations of about $90 million, indicating relative stability despite recent monthly dips.
A closer breakdown shows that equity financing accounted for $1.7 billion of the total, while debt funding contributed $1.4 billion, alongside approximately $30 million in grants. This composition underscores the growing role of debt in sustaining overall funding levels.
The data suggests that while headline monthly figures may point to short-term weakness, the broader funding environment remains resilient, supported in large part by continued activity in debt financing, even as equity investments show signs of moderation.
The report said if April’s total amount was lower than March’s overall, it was higher on equity: $74 million came as equity and $36 million as debt, while March had been overwhelmingly debt-led ($55 million equity, $96 million debt).
In the review month, the deals announced include Egyptian fintech Lucky raising a $23 million Series B, while Gozem ($15.2 million debt) and Victory Farms ($15 milliomn debt) did most of the heavy lifting on the debt side. Ethiopia-based electric mobility start-up Dodai announced $13m ($8m Series A + $5m debt).
April also saw two exits as Nigeria’s Bread Africa was acquired by SMC DAO as consolidation continues in the country’s digital asset sector, and Egypt’s waste recycling start-up Cyclex was acquired by Saudi-Egyptian investment firm Edafa Venture.
Year-to-Date (January to April), startups on the continent have raised a total of $708 million across 124 deals of at least $100,000, excluding exits. The funding mix was almost evenly split, with $364 million in equity (51.4 per cent) and $340 million in debt (48.0 per cent), alongside a small contribution from grants (0.6 per cent). This is an early sign that funding startups is taking a different shape compared to what the ecosystem witnessed in 2025.
For instance, in the first four months of last year, startups raised a higher $813 million across a significantly larger 180 deals. More notably, last year’s funding was heavily skewed toward equity, which accounted for $652 million (80.1 per cent) compared to just $138 million in debt (16.9 per cent).
The year-on-year comparison points to two clear trends: a contraction in deal activity as evidenced by a 31 per cent drop, and a 13 per cent decline in total funding. At the same time, the composition of capital has shifted meaningfully, with debt now playing a much larger role in sustaining funding volumes.
World
Nigeria Summons South Africa Envoy Over Xenophobic Attacks
By Adedapo Adesanya
Nigeria’s Ministry of Foreign Affairs has summoned South Africa’s Acting High Commissioner to complain about xenophobic attacks against its citizens, weeks after a similar complaint was lodged by Ghana.
The ministry called the meeting to convey “profound concern regarding recent events that have the potential to impact the established cordial relations between Nigeria and South Africa,” it said in a statement posted on X on Monday.
It noted that the country is aware of the growing discontent among Nigerians concerning the treatment of their nationals in South Africa, but implored calm while it plans to repatriate those willing to return home voluntarily, amid growing fears that recent attacks on foreigners there could escalate.
Foreign Minister, Mrs Bianca Odumegwu-Ojukwu, said 130 applicants had already registered for the exercise, adding that the number was expected to rise.
She expressed President Bola Tinubu’s concern about the attacks in the southern African nation, and condemned the violence against foreign nationals and demonstrations characterised by “xenophobic rhetoric, hate speeches and incendiary anti-migrant statements”.
“Nigerian lives and businesses in South Africa must not continue to be put at risk, and we remain committed to working to explore with South Africa ways to put an end to this,” she said.
She cited the killing of two Nigerians in separate incidents involving local security personnel, insisting that her government was demanding justice.
She said the Nigerian president’s priority was for the safety of citizens and “consequently, arrangements are currently underway to collate details of Nigerians in South Africa for voluntary repatriation flights for those seeking assistance to return home”.
According to reports, four Ethiopian nationals have also been killed in recent weeks, while there have been attacks on citizens of other African countries.
South African President Cyril Ramaphosa has condemned the attacks but also cautioned foreigners to respect local laws.
He used his Freedom Day address last week – marking the country’s first democratic elections in 1994 – to remind South Africans of the support other African nations had given in the struggle against the racist system of apartheid.
However, anti-immigrant groups in South Africa have accused foreigners of being in the country illegally, taking jobs from locals and having links to crime, especially drug trafficking.
They have also reportedly been stopping people outside hospitals and schools, demanding to see their identity papers.
Last month, Ghana summoned South Africa’s top envoy after a video was widely shared showing a Ghanaian man being challenged to prove he had the correct immigration papers.
Anti-immigrant sentiment rose earlier this year after reports that the head of the Nigerian community in the port city of KuGompo (formerly East London) had been installed in a traditional role often translated as “king”. Some South Africans in the local area saw this as an attempt to grab political power and kicked against it.
South Africa is home to about 2.4 million migrants, just less than 4 per cent of the population, according to official figures. However, many more are thought to be in the country without official authorisation. Most come from neighbouring countries such as Lesotho, Zimbabwe and Mozambique, which have a history of providing migrant labour to their wealthy neighbour.
World
United States Building Entrepreneurial Partnerships With Africa
By Kestér Kenn Klomegâh
Within the heightening of geopolitical tension, the United States is actively building diversified entrepreneurial partnerships with African countries, reviewing and restyling working relations with relevant institutions and adopting new policy frameworks largely based on African-led initiatives. The economic policy architecture concentrates more on bilateral partnerships, but with some variation of investments in infrastructure and exploiting natural resources, while taking into account the needs of individual African countries.
In the context of broadening economic dimensions, the Corporate Council on Africa (CCA) and the Government of the Republic of Mauritius have agreed to hold the 18th US-Africa Business Summit on July 26-29, 2026.
According to reports, Dhananjay Ramful, Minister of Foreign Affairs, Regional Integration and International Trade of the Republic of Mauritius and Ms Florizelle (Florie) Liser, President and CEO of CCA, signed the agreement on the sidelines of the United Nations General Assembly in New York.
The US-Africa Business Summit is one of the most important business platforms that annually brings together African Heads of State and Government, Ministers, high-level US and African Government Officials, CEOs, and senior executives of the US and African companies to explore investment, trade and commercial opportunities.
The selection of Mauritius as the host country for the 18th US-Africa Business Summit bears testimony to the deep commitment of the country to play a key role in strengthening a mutually beneficial trade and investment relationship between Africa and the United States. Both envision facilitating bilateral trade and building long-term and high-value economic partnerships.
Positioned at the crossroads of Africa and Asia in the Indian Ocean, Mauritius is recognised for its political stability, reform-driven economy, strong governance, innovation-friendly policies and high-quality local infrastructure. It offers a strong regulatory framework, a sophisticated financial services sector, and a proven track record as a gateway for investment into Africa. As a dynamic financial and trade hub, Mauritius is an ideal setting for the 2026 US-Africa Business Summit.
With momentum building across both public and private sectors, this Summit provides an excellent opportunity for participants to engage on critical issues impacting the US-Africa trade and investment relationship and strike landmark deals in key sectors such as energy, infrastructure, agri-business, health, ICT and financial services that will have a high impact on the lives of African and American citizens, enterprises, workers and consumers.
In a thoroughly analytical study, the CCA has broadened its operational focus to the entire Africa, strategically dealing with institutions that matter for implementing its economic policy initiatives. In order to ensure a significant degree of success, CCA is seriously addressing the complex diversities on the continent, explaining to leaders within the political structures the essence of large-scale cooperation.
Florie Liser, President & CEO of CCA, said: “We are delighted to bring the 2026 U.S.-Africa Business Summit to Mauritius, a country known for its strategic location, strong governance, and dynamic business environment. This Summit will provide a critical platform to strengthen U.S.-Africa economic relations, explore investment opportunities, and foster partnerships that will increase two-way trade.”
Liser underlined the fact that high possibility exists for stronger engagement through initiatives that support trade and investment (including renewal of the African Growth and Opportunity Act (AGOA), and continued policy and financing support by key US government agencies including the Export-Import Bank of the U.S. (Eximbank), Development Finance Corporation (DFC), US Trade and Development Agency, Departments of State and Commerce, US Trade Representative and others.
The Dhananjay Ramful, Minister of Foreign Affairs, Regional Integration and International Trade of the Republic of Mauritius, stated: “Mauritius is honoured to host the 2026 US -Africa Business Summit and play a key role in strengthening a mutually beneficial trade and investment relationship between Africa and the United States. Our nation has long been a bridge between Africa and the world, and we are committed to creating an enabling environment that encourages trade, innovation, and inclusive growth. Hosting this prestigious gathering further underscores Mauritius’ role as a hub for investment and partnership in Africa.”
The United States brings a distinct and compelling value proposition to partnerships in Africa, grounded in transparency, high standards, and a long-term commitment to mutually beneficial US-Africa economic and commercial partnerships. In addition, the US companies are known for delivering quality products and services, fostering innovation, and building partnerships that prioritise local value creation, skills transfer, and economic impact. These are not short-term engagements—they are investments designed to support businesses and growth on both sides of the Atlantic.
That means continuing to mobilise capital, support competitive US participation in African markets, and ensure that partnerships are responsive to the priorities of African countries. The role of the Corporate Council on Africa is to help bridge that gap—connecting businesses to opportunities, advocating for policies that enable investment, and ensuring that the US–Africa commercial relationship remains strong, competitive, and mutually beneficial.
The Corporate Council on Africa (CCA) is the leading US business association focused solely on connecting business interests in Africa. It encourages US-Africa private sector partnerships and advocates for a business climate conducive to long-term investment. Founded in 1993, CCA has been at the forefront of fostering strategic partnerships, promoting investments, and facilitating trade between the United States and the diverse nations of Africa.
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