Banking
Diamond Bank Unveils Chatbot ‘Ada’
By Modupe Gbadeyanka
Nigeria’s fastest growing retail bank, Diamond Bank Plc, has launched an Artificial Intelligence (AI) Chatbot called Ada.
The lender is leveraging pioneering technology to reach more customers with an enhanced service in Nigeria using AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers.
As Ada learns from past interactions, Diamond Bank can offer more relevant and timely solutions that are really simple for customers to use.
A statement issued by the bank in Lagos explained that Ada enables transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform.
Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.
She will give Diamond Bank the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending the bank’s reach into Nigeria’s massive retail opportunity. Diamond Bank’s existing customers can already start chatting to Ada.
Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her.
The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.
Commenting on the launch of the initiative, the chief executive of Diamond Bank, Mr Uzoma Dozie, stated that, “I believe data and technology has the power to transform Nigeria’s economy, so I am excited to announce the launch of Diamond’s Artificial Intelligence (AI) powered Chatbot named Ada.”
“Ada will allow us to further digitalize the mobile banking process and create an increasingly customized mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financially literacy and build trust and transparency in our ecosystem.
“I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is underbanked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.”
“Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.”
As a pioneer in banking through the harnessing of technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with foundation of over 15 million customers in Nigeria.
Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the roll out of its Diamond Y’ello mobile banking service, which now has over 9 million users.
Banking
We’re Committed to Partnerships to Drive Sustainable Growth—Access Bank
By Modupe Gbadeyanka
The chief executive of Access Bank Plc, Mr Roosevelt Ogbonna, has expressed the commitment of the company to building partnerships that drive sustainable growth.
Speaking when the lender hosted the President of Germany, Mr Frank-Walter Steinmeier, in Lagos last week, he said the organisation will always leverage its deep expertise in cross-border banking and market integration to the advantage of its customers.
“Nigeria’s position as Germany’s second-largest trading partner in Africa reflects the mutual benefits of this relationship.
“By leveraging our deep expertise in cross-border banking and market integration, Access Bank is committed to building partnerships that drive sustainable growth, innovation, and economic advancement across the continent,” Mr Ogbonna said while addressing stakeholders at a roundtable organised to welcome the German leader.
Last week, Mr Steinmeier made his first official visit to Nigeria and was welcomed by President Bola Tinubu.
President Steinmeier’s visit showcased Germany’s commitment to fostering economic partnerships in the region.
His Lagos agenda featured a landmark visit to Access Bank, as well as engagements with Nigerian startup founders and German-Nigerian business representatives to explore opportunities for trade and investment.
A central feature of the engagement at Access Bank was a business roundtable hosted by Access Bank’s leadership team and its German Desk.
The roundtable brought together German and Nigerian stakeholders, with discussions focused on two key areas: finance and energy, both of which are crucial to bolstering economic growth and innovation in the region.
President Steinmeier also received remarks from Roland Siller, CEO of DEG (German Development Bank), who elaborated on the financial synergies and products DEG provides to German and Nigerian businesses alike.
Access Bank’s German Desk, led by Sebastian Barroso da Fonseca, marked its sixth anniversary this year and has become a cornerstone for German and European businesses operating in Sub-Saharan Africa.
The Desk has provided critical support to over 100 clients, offering end-to-end financial solutions, including local funding facilitation, cash management, and seamless repatriation of funds to corporate headquarters. With operations spanning Nigeria, Angola, Ghana, South Africa, and beyond, the Desk has played an instrumental role in enabling businesses to navigate complex financial landscapes in Africa.
The engagement concluded with a Networking Reception at Access Bank’s headquarters, where delegates and stakeholders had the opportunity to engage and strengthen ties further.
Despite global challenges, Africa remains the fastest-growing economic region, with its GDP rising by 30 per cent over the past decade and average annual growth rates exceeding 5 per cent.
As a key player in the continent’s economic outlook, Nigeria continues to attract interest from global investors, and Germany has emerged as a critical economic partner in this regard.
Access Bank has strategically positioned itself as a gateway for trade and investment, leveraging its growing international footprint across 24 countries in Africa, Europe, and Asia to facilitate cross-border collaboration.
Banking
Ecobank, Afreximbank Simplify Trade, Compliance for African Businesses
By Modupe Gbadeyanka
The duo of the African Export-Import Bank (Afreximbank) and Ecobank Group has joined forces to enable African businesses to benefit from seamless shared services.
Based on the deal, the two organisations will integrate their respective platforms, the Single Market Trade Hub of Ecobank and the MANSA Digital Repository Platform of Afreximbank for smooth trade and compliance.
It was gathered that users of the Single Market Trade Hub would easily leverage MANSA’s comprehensive database for efficient know-thy-customer (KYC) and customer due diligence (CDD) checks while MANSA platform users would, in turn, be able to directly connect to the Single Market Trade Hub to explore trade opportunities to expand their businesses across Africa.
This collaboration will enable Ecobank and Afreximbank to provide a central solution to the key challenge of KYC compliance and access to business across 35 countries in Africa.
The improved interoperability is expected to further streamline cross-border trade and compliance in Africa, fostering greater financial and economic integration on the continent.
The Ecobank Single Market Trade Hub connects registered businesses across Africa on a single platform, helping them benefit from opportunities in the unified market of 1.4 billion people created by the African Continental Free Trade Agreement (AfCFTA).
It serves as a one-stop repository for the AfCFTA by providing small and medium-scale enterprises (SMEs) and corporates with insights about the agreement while its online match-making feature enables importers and exporters to upload their profiles and showcase goods and services they offer, or wish to source, with the aim of finding partners within Africa.
Once a match is found, connections are made via the platform and the transaction can be concluded by leveraging Ecobank’s trade and payment solutions in 35 African markets.
The MANSA Digital Repository Platform is a one-stop-shop for due diligence matters on all African entities.
As a centralised digital repository, MANSA seeks to eliminate information asymmetry and to increase intra-African trade and trade with the rest of the world.
It drives and promotes good governance culture among African SMEs and creates visibility for their businesses while also supporting African entities to expand, diversify and add value to their export products at both the local and international levels.
Entities onboarded unto MANSA are allotted an Africa Entity Identifier (AEI) code which enables them to leverage other Afreximbank products and initiatives.
MANSA is also a key digital solution at the Africa Trade Gateway (ATG) marketplace which houses a suite of digital platforms designed as a single window to enable Afreximbank to better deliver on its mandate, providing critical services to support and promote intra-African trade and the implementation of the AfCFTA.
The platform enables African entities to accelerate their business activities at the ATG marketplace by working with verified information on trusted counterparties.
Banking
CBN Fixes N100,000 as Maximum Daily Cash Withdrawal Via POS
By Modupe Gbadeyanka
As part of measures to promote its cashless policy, the Central Bank of Nigeria (CBN) has directed Point-of-Sale (POS) agents not to pay more than N100,000 as cash to each customer per day.
The banking sector regulator also restricted the POS operators not to pay more than N1.2 million per day as cash to customers, adding that customers may not withdraw more than N500,000 per week as cash.
To ensure accountability, the CBN has mandated that all agency banking transactions must be conducted exclusively through float accounts maintained with the principal institutions.
It also directed that agent banking services be separated from other merchant activities, with agents required to use the approved Agent Code 6010 for transactions.
In a circular dated December 17, 2024, the central bank noted these efforts are to ensure uniform operational standards, combat fraud, and enhance the use of electronic payment systems in agency banking operations.
The CBN ordered that, “All principals of agents are to comply with the following directives immediately,” in the circular signed on behalf of its Director of the Payments System Management Department, Mr Oladimeji Taiwo, and directed at Deposit Money Banks, Microfinance Banks, Mobile Money Operators, and Super-Agents.
“Issuers shall set a cash withdrawal limit (cash-out) per customer (regardless of channel) to N500,000.00 per week; Ensure that all agent banking terminals are set to a daily maximum transaction cash-out limit of N100,000.00 per customer; Ensure that each agent’s daily cumulative cash-out limit shall not exceed N1,200,000.00,” the notice added.
The central bank advised all stakeholders to adhere strictly to the directives to ensure the smooth implementation of the policy and contribute to the advancement of Nigeria’s cashless economy.
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