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Diamond Bank Unveils Chatbot ‘Ada’

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By Modupe Gbadeyanka

Nigeria’s fastest growing retail bank, Diamond Bank Plc, has launched an Artificial Intelligence (AI) Chatbot called Ada.

The lender is leveraging pioneering technology to reach more customers with an enhanced service in Nigeria using AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers.

As Ada learns from past interactions, Diamond Bank can offer more relevant and timely solutions that are really simple for customers to use.

A statement issued by the bank in Lagos explained that Ada enables transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform.

Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.

She will give Diamond Bank the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending the bank’s reach into Nigeria’s massive retail opportunity. Diamond Bank’s existing customers can already start chatting to Ada.

Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her.

The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.

Commenting on the launch of the initiative, the chief executive of Diamond Bank, Mr Uzoma Dozie, stated that, “I believe data and technology has the power to transform Nigeria’s economy, so I am excited to announce the launch of Diamond’s Artificial Intelligence (AI) powered Chatbot named Ada.”

Ada will allow us to further digitalize the mobile banking process and create an increasingly customized mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financially literacy and build trust and transparency in our ecosystem.

“I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is underbanked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.”

“Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.”

As a pioneer in banking through the harnessing of technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with foundation of over 15 million customers in Nigeria.

Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the roll out of its Diamond Y’ello mobile banking service, which now has over 9 million users.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Banking

CBN Insists Old, New Naira Notes Remain Valid Beyond December 31

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By Aduragbemi Omiyale

The Central Bank of Nigeria (CBN) has reaffirmed that the old and new Naira notes will continue to be used for financial transactions in the country beyond December 31, 2024.

There had been rumours that the old and redesigned N200, N500, and N1,000 banknotes would no longer be legal tender from Wednesday, January 1, 2025, because the central bank would phase out the notes in compliance with a Supreme Court judgement of November 29, 2023.

But the apex bank, in a statement signed by its acting Director of Corporate Communications, Mrs Hakama Ali, on Friday, clarified that the apex court’s judgement being cited did not authorise the bank to phase out the banknotes by the end of this year.

According to her, the court allowed the CBN to leave the old and new notes to be used concurrently until it decides to gradually phase out the former.

The central bank’s spokesperson urged members of the public to disregard claims suggesting the old series of these denominations would cease to be valid at the end of this year.

She urged them to continue to accept all Naira notes for daily transactions, encouraging banks to also adopt alternative payment methods such as electronic channels to reduce the pressure on physical cash usage.

“The Central Bank of Nigeria (CBN) has observed the misinformation regarding the validity of the old N1000, N500, and N200 banknotes currently in circulation.

“In line with the bank’s previous clarifications and to offer further assurance, the CBN wishes to reiterate that the subsisting Supreme Court ruling granted on November 29, 2023, permits the concurrent circulation of all versions of the N1000, N500, and N200 denominations of the Naira indefinitely.

“For the avoidance of doubt, all versions of the naira, including the old and new designs of N1000, N500, and N200 denominations, as well as the commemorative and previous designs of the N100 denomination, remain valid and continue to be legal tender without any deadlines,” the statement noted.

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Access Bank to Acquire 100% Equity in South Africa’s Bidvest

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Access Bank Logo

By Adedapo Adesanya 

Access Bank Plc, the banking subsidiary of Access Holdings Plc, has entered into a binding agreement with South African-based Bidvest Group Limited for the acquisition of 100 per cent equity stake in Bidvest Bank Limited.

The deal for the 24-year-old South African lender is due to be completed in the second half of 2025, upon regulatory approval.

This shows Access Bank’s further expansion plans in line with goals set by its late founder, Mr Herbert Wigwe.

The  agreement to acquire 100 percent stake in Bidvest Bank reflects Access Bank’s commitment to strengthening its footprint in South Africa and consolidating on its position as the continent’s gateway to global markets as it seeks to optimise the benefits of recent acquisitions and accelerate its transition towards a greater focus on efficiencies.

Bidvest Bank, founded in 2000 is a niche and profitable South African financial institution providing a diverse range of services, including corporate and business banking solutions and diverse retail banking products.

As of its year ended June 2024, Bidvest Bank reported total assets equivalent of $665million and audited profit before tax of $20million.

Upon conclusion of this acquisition, Bidvest Bank will be merged with the bank’s existing South African subsidiary to create an enlarged platform to anchor the regional growth strategy for the SADC region.

This is coming just as the bank opened a new branch in Malta as part of efforts to focus on international trade finance after obtaining a banking licence from the European Central Bank (ECB) and the Malta Financial Services Authority (MFSA).

Access Bank said the licence marks a transformative milestone in bolstering Europe-Africa trade flows.

The Maltese branch was established by Access Bank UK Limited, the subsidiary of Access Bank Plc, which is also the subsidiary of Access Holdings Plc, which is listed on the Nigerian Exchange (NGX) Limited.

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Access Bank Opens Branch in Malta to Strengthen Europe-Africa Trade Ties

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Musicians Access Bank Opebi

By Modupe Gbadeyanka

To strengthen Europe-Africa trade ties, Access Bank has opened a new branch in Malta. It will focus on international trade finance, employing approximately 30 people in its initial phase, with plans for controlled expansion over time.

It was learned that this Maltese branch was established by Access Bank UK Limited, the subsidiary of Access Bank Plc, which is also the subsidiary of Access Holdings Plc, which is listed on the Nigerian Exchange (NGX) Limited.

Access Bank Malta Limited commenced operations after obtaining a banking licence from the European Central Bank (ECB) and the Malta Financial Services Authority (MFSA).

Access Bank said the licence marks a transformative milestone in bolstering Europe-Africa trade flows.

Malta, a renowned international financial centre, and a gateway between the two continents, is strategically positioned to play a pivotal role in advancing commerce and fostering economic partnerships.

This strategic expansion into Malta enables The Access Bank UK Limited to leverage growing trade opportunities between Europe and Africa.

It underscores the organisation’s commitment to driving global trade, financial integration, and supporting businesses across these regions.

“By establishing operations in Malta, we will gain a foothold in a market that bridges European and North African economies, moving us one step closer to our goal of becoming Africa’s Gateway to the World.

“It further enhances our bank’s capacity to support clients with innovative solutions tailored to cross-border trade and investment opportunities,” the chief executive of Access Bank, Mr Roosevelt Ogbonna, stated.

“Europe has emerged as Africa’s leading trading partner, driven by initiatives such as the Economic Partnership Agreements between the EU and African regions and the African Continental Free Trade Area (AfCFTA).

“With Europe-Africa economic relations entering a new phase, The Access Bank Malta Limited is ideally positioned to deepen trade and meet the financing and banking needs of our clients in these expanding markets,” the chief executive of Access Bank UK, Mr Jamie Simmonds, commented.

Also speaking, the chief executive of Access Bank Malta, Renald Theuma, said, “Malta is uniquely positioned as a bridge between Europe and Africa, making it an ideal location for our subsidiary. This move allows The Access Bank Malta Limited to engage more closely with customers in Europe and deliver tailored financial solutions that drive growth and connectivity across both continents.”

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