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Banking on the Future of Work

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By Millie Clarke

The disruption of technology is revolutionising industries across many levels. As businesses evolve during the unprecedented revolution in the workplace, appropriate operating models must be put in place to meet the continuous demands of clients and the world around us. The future workforce must be equipped with the necessary tools to allow them to easily adapt to the ever-changing world that will require digital skills, organisational adaptability and a different kind of leadership at all levels.

The banking industry specifically, has faced significant disruption from changes in client expectations, geopolitical landscape shifts and development of artificial intelligence (AI). There is often anxiety linked to disruption, as it cannot always be predicted and organisations need to be ready to take advantage of new developments now for the future.

To remain competitive, organisations will need to retool their structures and their approaches to work to make use of the new technologies with full effect. Redesigned business structures and processes with a new focus on talent must be looked at as a priority.

Research suggests that through 2030, the time spent using advanced technological skills will increase by 50 percent in the United States and by 41 percent in Europe, with the fastest rise in the need for advanced IT and programming skills1.

Additionally, automation will accelerate the shift in career skills with an increasing demand for technological abilities, while other skills such as, basic cognitive and manual skills will be less in demand. Data scientists, agile developers, engineers and scrum maters will become important in the new world of work.   Those who can work across functions and businesses will be more valuable.

At Standard Chartered, we believe to have a competitive advantage with a future fit workforce we need to embrace digitisation and incorporate advanced technologies into the workstream.  We have taken proactive steps to help drive the growth of the business by embracing these changes early on and promote innovation across all parts of the Bank, in our drive to make banking simpler, faster and more convenient for our customers and to stay relevant in our markets. We are experimenting with disruptive business models that create optionality for the Bank, including investing in fintech’s and start-ups outside the Bank, and establishing new partnerships and solutions that have the potential to change how we approach and think about banking.

Most banks are looking at replacing their legacy systems to ensure the new technology will improve their operating effectiveness and improve the customer experience. We see a lot of improvements around account opening, mortgage payments, new hire processing – even IPOs are being done by algorithm! Automation will have an impact on the way we deliver and consequently our workforce and talent strategies.

Looking at what lays ahead, I foresee three challenges facing the role of Human Resources (HR) in developing a talent strategy for the future of work.  The critical questions we need to ask ourselves are:

    How do we identify the skills needed to compete in the new world?

    How do we prepare for the technology disruption and re-train our existing staff to be ready?

    How do we attract digital talent, knowing that we have to compete with other industries for this same talent pool?

We have invested heavily in our ‘People Strategy’ to ensure that we harness our unique individual strengths which build the organisation.  Newly developed HR technologies and tools are used within Standard Chartered to create a consumer grade experience with HR through mobile friendly and online portals. The training of more than 1,200 senior executives took place, towards positively transforming the culture of the Bank, focusing on supporting our employees and enabling them to become more comfortable with innovation and the development of new ideas, even if these ideas were not successful. We are retraining our staff on agile to ensure we remain competitive in the new world of work. Through our on-line learning platform staff can choose a varied number of programmes and develop themselves at their own leisure.

The scale, scope and complexity of technology and its transformative powers is something organisations are still yet to fully comprehend, especially when it comes to the future of work and what the modern workplace will look like. However, it is important for banks to evolve as rapidly as technology – at least, they must try to. It is important for an organisation to be agile and continue developing to hold a competitive advantage and remain self-sustaining.

McKinsey Global Institute https://www.mckinsey.com/featured-insights/future-of-work/skill-shift-automation-and-the-future-of-the-workforce

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

Banking

Nedbank Sells 21.22% Stake in Ecobank to Bosquet Investments

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Ecobank Business Account

By Aduragbemi Omiyale

The private investment vehicle of a Cameroonian banker, Mr Alain Nkontchou, Bosquet Investments Limited, has acquired a 21.22 per cent stake of Nedbank Group in Ecobank Transnational Incorporated (ETI), the parent company of the Ecobank Group.

A statement from Ecobank on Friday said the sale followed the decision of Nedbank to realign its strategy towards its core markets in Southern and Eastern Africa.

However, the transaction remains subject to regulatory approvals, according to the notice filed to the Nigerian Exchange (NGX) Limited.

“I am very pleased to have come thus far with the Ecobank Group, and I look forward to supporting the institution in advancing its strategic objectives of growth, transformation and returns.

“I am confident that, together, we will seize the opportunities ahead and lead the organisation into a new era of sustained success,” Mr Nkontchou, who owns Enko Capital Management LLP, which served as the lead advisor for the transaction, stated.

The chief executive of Ecobank Group, Mr Jeremy Awori, while commenting on the deal, said, “We are pleased to welcome Bosquet Investments Ltd. as a significant shareholder of ETI.

“This important milestone reflects a deep and enduring commitment to our group’s growth and success. Their investment is a strong vote of confidence in our Growth, Transformation and Returns strategy, our performance, and our people.”

“Having been part of the bank’s journey for many years, initially joining as a member of the board, then serving as ETI Chairman, Alain has demonstrated unwavering dedication, strategic vision, and leadership that have significantly contributed to the bank’s achievements, bringing the bank to an era of profitability”, he added.

“I am grateful for his continued trust and partnership, and I look forward to working together to realize a shared vision of growth, innovation, and excellence. I also take the opportunity to extend deep appreciation to Nedbank for 17 years of constructive partnership. They remain a valued commercial partner of Ecobank,” Mr Awori added.

It was disclosed that Absa Bank Limited, acting through its Corporate and Investment Banking division, was the co-financial advisor to the acquisition.

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Banking

AltBank Takes Financial Inclusion to Traders, Farmers

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AltBank market traders farmers

By Modupe Gbadeyanka

One of Nigeria’s leading non-interest banks, the Alternative Bank (AltBank), has ramped up its efforts to promote economic empowerment and financial inclusion for market traders and smallholder farmers across the country.

With a focus on improving access to banking services, the bank is providing critical financial support to some of Nigeria’s most underserved communities.

The initiative, undertaken through an agreement between Sterling Financial Holdings Company and the Association of Market Women/Men and Farmers of Nigeria (AMWMF), aims to address the challenges faced by millions of market women, men, and farmers who have long been excluded from formal banking systems.

According to the Central Bank of Nigeria (CBN), approximately 26 per cent of Nigerian adults or about 28.8 million people, remain financially excluded, with rural communities and informal sector workers being particularly affected, and the company is working to change this by making essential financial services accessible to these groups, particularly women.

Through this new initiative, the Alternative Bank is opening access to formal financial services for over 16 million members of the AMWMF.

The collaboration is designed to provide members with access to a range of banking services, including zero-fee accounts, microloans, and SME funding, aimed at fostering business growth and financial independence.

“To adequately bridge the financial inclusion gap, financial institutions must continue to devote resources towards removing the barriers that have historically hindered large segments of our population. For the unbanked and underbanked, the challenges go beyond the lack of physical infrastructure and extend to deeper issues of trust, financial illiteracy, and systemic exclusion from mainstream financial services.

“At the Alternative Bank, we are committed to breaking these barriers by offering tailored solutions and championing programs that empower people to take control of their financial futures. We believe that by simplifying access to financial services and addressing these long-standing obstacles, we can unlock the potential of millions of grassroots entrepreneurs and contribute to broader economic growth,” an Executive Director at the Alternative Bank, Ms Korede Demola-Adeniyi, said.

Recognising education as a key factor in the country’s financial literacy gap, the Alternative Bank is offering the association’s members access to financial literacy training and personalised business support, aimed at empowering them with the knowledge and skills to manage and grow their finances effectively.

In addition, the lender is supporting business growth by offering no initial fees for point-of-sale (POS) terminals to vendors, making it easier for them to accept electronic payments.

The drive, which began in Oyo State, will extend to 15 other states across Nigeria’s geopolitical zones throughout the course of the year and has since received strong support from AMWMF’s leadership.

The leader of AMWMF, Ms Becky Olubukola, praised the collaboration as a crucial step towards realising the association’s vision of creating an environment where every member has the opportunity to thrive.

She emphasised that, by working with financial institutions like the Alternative Bank, the group could vastly expand opportunities for its members and help drive local economic development.

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Banking

Access Holdings to Finance Transformative Projects in Zambia

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Access Holdings Zambia

By Aduragbemi Omiyale

Nigerian financial services provider, Access Holdings Plc, has reaffirmed its support for Zambia’s economy, promising to finance transformative projects that will strengthen the country’s power generation, transmission, and distribution capacity.

This assurance was given by the chairman of Access Holdings, Mr Aigboje Aig-Imoukhuede, during a courtesy visit to the President of Zambia, Mr Hakainde Hichilema, at the State House in Lusaka on Wednesday.

“Access Holdings stands ready to finance transformative projects that will strengthen Zambia’s power generation, transmission, and distribution capacity.

“Our financing arrangements of up to $100 million are designed to catalyse development in sectors that matter most to the economy,” Mr Aig-Imoukhuede stated.

He commended the Zambian government for its bold economic reforms, particularly in the energy sector, noting these measures had created conducive environment for strategic investments, unlocking new opportunities for growth.

With energy playing a pivotal role in enabling industrial growth, particularly in mining, where copper production is projected to hit 1 million metric tonnes by year-end, it was disclosed that Access Holdings’ investments would help ensure reliable power supply and drive broader economic expansion.

Beyond energy, the group reaffirmed its commitment to supporting Zambia’s agriculture sector and advancing digital transformation, in line with the country’s growth agenda.

Also speaking, the chief executive of Access Bank Zambia, Mr Lishala Situmbeko, said the bank was already partnering with IDC subsidiaries and is evaluating an investment of 450 million kwacha into critical infrastructure projects.

President Hichilema, in his remarks, noted that Zambia currently faces a shortage in power generation and transmission, and emphasised the need for increased investment following the recent open access reforms.

He also highlighted the potential for banks to support other key sectors such as agriculture and digital transformation, which are central to Zambia’s growth strategy

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