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Banking, Fintech Lead Consumer Complaints in Nigeria

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FCCPC

By Adedapo Adesanya

The Federal Competition and Consumer Protection Commission (FCCPC) has found out that banking and fintech sector lead consumer complaints in Nigeria.

This was contained in an updated data on consumer complaints received and resolved across key sectors of the Nigerian economy.

The data, covering cases lodged with the Commission between March and August, 2025 compiled from the commission’s complaint resolution platforms, provides insight into the patterns and prevalence of consumer dissatisfaction across 30 sectors.

According to the commission, the top 10 sectors by number of complaints received between March and August 2025 were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).

Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114).

This data covers consumer grievances ranging from unfair charges, service failure, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide redress within acceptable timelines.

The FCCPC revealed that the total number of complaints resolved during the reporting period was 9091, while total recoveries for consumers exceeded N10 billion (Ten Billion Naira), reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.

The publication of sector-specific complaint data aligns with the Commission’s mandate under Sections 17(a), 17(j) of the FCCPA 2018, which empower it to enforce consumer protection laws and make information on its functions available to the public.

Speaking on the findings, the chief executive of FCCPC, Mr Tunji Bello, said, “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”

The data found that banking was the dominant source of consumer complaints, both in volume and financial exposure, highlighting recurring issues in loan deductions, account charges, and transaction disputes.

This, the commission noted, reflects public reliance on the FCCPC to intervene in systemic financial service challenges.

“Banking and fintech dominate by financial impact, showing consumer vulnerability where services are both essential and high value, signalling an urgent need for stronger joint regulation with the Central Bank of Nigeria (CBN),” the statement added.

With 458 reported complaints, the electricity sector ranks 4th overall, behind banking, financial services, and FCMG, highlighting persistent billing disputes, service delivery failures, and the need for stronger coordination between the FCCPC, NERC, state electricity regulatory agencies and electricity distribution companies (DisCos).

It was also found that e-commerce disputes are relatively low-value but high-frequency, signalling broad consumer exposure at the retail level.

“While average monetary losses per complaint are low, the volume and recurrence of disputes (deliveries, refunds, counterfeit goods) reveal e-commerce as a growing consumer pain point,” the FCCPC revealed.

Interestingly, report of the high incidence of disputes linked to digital lending, investment schemes, and microfinance services coincides with the unveiling of a new regulation by FCCPC to curb abuses in the digital lending sector.

“The commission is intensifying monitoring, enforcement, and collaboration with sector regulators to address these concerns. Focus is on financial and utility services, where recurring patterns of consumer exploitation require corrective action,” it added.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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Navy Intercepts 92,660 Litres of Illegally Refined Diesel in Rivers

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By Adedapo Adesanya

The Nigerian Navy has recorded another breakthrough in its campaign against crude oil theft and illegal refining in the Niger Delta, recovering 92,660 litres of suspected illegally refined Automotive Gas Oil (AGO), commonly known as diesel, along the Rivers-Bayelsa border.

The recovery was made under Operation Delta Sentinel following intelligence reports that led personnel of the Nigerian Navy Ship (NNS) SOROH to the Okolomade community in Abua-Odual Local Government Area of Rivers State.

According to a statement issued by the Director of Naval Information, Captain Abiodun Folorunsho, aerial surveillance and follow-up search operations uncovered about 138 sacks containing suspected illegally refined diesel. The products were reportedly hidden beneath thick vegetation and at several concealed locations along adjoining waterways.

The maritime force said the discovery highlights the evolving tactics being adopted by illegal petroleum operators, who increasingly use remote creek corridors and hidden storage points to evade detection by security agencies.

Mr Folorunsho noted that the recovered products were handled in line with existing regulatory procedures, effectively preventing them from being distributed through illegal channels.

He stated that the operation forms part of ongoing efforts to dismantle networks involved in crude oil theft, illegal refining and unauthorised petroleum distribution across the Niger Delta. Solid minerals reports

“The operation demonstrates our continued commitment to intelligence-driven actions aimed at disrupting economic sabotage and protecting Nigeria’s critical oil and gas assets,” the statement said.

The latest recovery adds to a series of recent successes recorded by security agencies in the region as authorities intensify efforts to curb oil theft, protect national revenue, improve environmental security in oil-producing communities and help the Nigerian economy

The Nigerian Navy reaffirmed its resolve to sustain surveillance and enforcement operations across the Niger Delta, stressing that collaboration with local communities and timely intelligence remain critical to combating illegal petroleum activities.

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Nigerian Telco Operators Reject NBS Telecom Foreign Investment Figures

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By Adedapo Adesanya

Nigerian telecommunication operators, under the Association of Licensed Telecommunications Operators of Nigeria (ALTON), have disputed capital importation data released by the National Bureau of Statistics (NBS), insisting it underrepresents the sector’s total investment, which they put at N2.13 trillion in capital expenditure in 2025.

The stats office in the Nigerian Capital Importation data for the first quarter of 2026, released last Friday, said foreign investment in the telecom sector fell 91 per cent to $7.24 million from $80.78 million in 2025.

In a statement issued on Monday, jointly signed by ALTON’s Chairman, Mr Gbenga Adebayo, and Publicity Secretary, Mr Damian Udeh, the group said it welcomed the NBS report but stressed that the data needed a broader context to properly reflect sector dynamics.

“While we recognise the importance of accurate data in shaping investor perceptions and guiding policy decisions, we believe that additional context regarding the telecommunications sector’s current investment landscape will provide stakeholders with a more comprehensive understanding of the industry’s health and trajectory,” ALTON stated.

The telco operators argued that although the report shows a decline in foreign capital importation from $80.78 million in 2025 to $7.24 million in the first three months of 2026, the figures capture only a portion of total capital deployed in the sector.

The statement noted that the industry’s capital expenditure profile suggests investment is increasingly being driven by domestic capital sources and reinvested earnings, financial mechanisms that may not be fully captured in traditional capital importation data.

“The sector’s recovery is reflected in sustained capital deployment. In 2025, mobile network operators, tower companies, and other players in the sector recorded a total capital expenditure of N2.13tn, with a planned capital expenditure of N1.86tn for 2026, directed towards network infrastructure expansion,” the association said.

According to ALTON, the investment momentum reflects the impact of policy support measures, including a 50 per cent tariff increase approved in 2025 by the federal government.

ALTON said the tariff adjustment in January 2025 played a pivotal role in stabilising the telecoms sector, addressing critical revenue sustainability gaps, and restoring operational viability during a particularly challenging period.

It added that operators have since moved from financial distress toward a more sustainable investment cycle, with continued capital deployment into network infrastructure.

The group warned that the gap between official foreign inflows and actual sector spending highlights limitations in how telecom investment is currently measured.

“This disparity between reported foreign capital inflows and actual infrastructure investment highlights a gap in how sectoral capital deployment is currently measured and reported,” ALTON said.

It then called for a joint framework involving the Nigerian Communications Commission (NCC), the NBS, and the Central Bank of Nigeria (CBN) to improve tracking of telecom investment flows.

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FCCPC Denies Approval of New Airtime Credit Operators

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By Adedapo Adesanya

The Federal Competition and Consumer Protection Commission (FCCPC) has dismissed reports claiming that President Bola Tinubu has approved the entry of nine new operators into Nigeria’s airtime credit market, insisting it had no knowledge of, or involvement in, such claims.

In a statement issued by its Director of Corporate Affairs, Mr Ondaje Ijagwu, the commission described the reports as inaccurate, stressing that it did not submit any list of Fintech companies to the presidency for approval as part of reforms in the sector.

The reports, which circulated in several national newspapers (excluding Business Post), alleged that the President endorsed proposals by the FCCPC to restructure the airtime credit market and approved a number of Nigerian financial technology firms to operate within the space.

However, the agency clarified that the regulatory framework under which such approvals were reportedly granted remains suspended, following a court order.

Mr Ijagwu explained that the implementation of the DEON Consumer Lending Regulations 2025 was halted after an interim injunction was issued by the Federal High Court in Lagos on April 15, 2026.

The case was instituted by the Wireless Application Service Providers Association of Nigeria (WASPA), which challenged aspects of the regulation and secured a judicial restraint pending the determination of the substantive suit.

The FCCPC said as a law-abiding institution, it remains bound by the court’s directive and cannot enforce or act on the suspended framework until the matter is resolved.

Reacting to the development, WASPA also raised concerns about how approvals could be granted under a regulatory regime that is currently under judicial review and administrative suspension.

The controversy has left unanswered questions about the origin of the reports, which included detailed policy proposals and named specific companies allegedly cleared to operate in the sector. The case is scheduled for further hearing on July 20, 2026.

This newspaper reports that with the suspension, lending services such as Globacom’s Borrow Me Credit and Airtel airtime advances have been restored, allowing subscribers to get airtime or data during emergencies or temporary cash shortages. Meanwhile, MTN has yet to restart the service.

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