Banking
First Bank Moves to Achieve 30m Customer Base Target

By Modupe Gbadeyanka
Efforts are being stepped up by First Bank Nigeria Limited to achieve its growth target of 30 million customers over the next three years.
Managing Director/Chief Executive of the Tier 1 lender, Dr Adesola Adedutan, had announced last May that the bank had begun implementing a three year strategy that would result in its increasing its customer base to 30 million.
“The strategy is focused on significantly growing our customer base. We plan on having minimum of 30 million customer account over the three years. We are currently at about 14 million customer accounts.
“Our commitment is that, given the number of branches that we already have, which is slightly below 750, we don’t intend to make additional significant investments in building new branches.
“We are left with aggressive digital marketing initiatives, which means, migrating our existing and new customers to alternative channels, namely First Online, Firstmobile, USSD and ATM cards. That is the way forward for us and we are making significant progress already,” the bank chief said.
In a statement made available to Business Post, First Bank disclosed that in line with its strategy to grow its customer base to 30 million over the next three years, it launched a “Project Orion”- a, “technology-led transformation programme aimed at fully automating the Finance, Risk Management, Compliance and Human Capital functions, using a proven Enterprise Resource Planning and Enterprise Risk Management (ERP/ERM) system.”
The ERP/ERM solutions, the lender said, would eliminate process redundancies as well as strengthen risk management and controls, support cost optimization, reduce opex and improve efficiencies and profitability.
It also stated that last June, it announced the launch of its refreshed and user-friendly website, adding that besides being built for the digital age, the new website is easy to access and navigate for the average multi-screen user.
According to the statement, the new website is considered a unique evolution for the lender in terms of information and interactive services available for customers, investors, shareholders and the global community.
Commenting on the new website, Group Head, Marketing and Corporate Communications, First Bank, Mrs Folake Ani-Mumuney, said: “The launch of refreshed website comes in line with measures that the Bank has taken to execute its digital banking strategy that aims to progress all facets of the its activities in line with global best practices.”
She explained that First Bank has benefited from modern technology tools to ensure a solid technical foundation for the new site, which would see continuous enhancements in the coming months to enhance the effectiveness of its operations and provide all key information needed by customers, investors and other visitors of the website to make investment decisions and have a better customer experience.
Similarly, the lender disclosed that as part of the strategy, it recently implemented new features on its mobile banking application – FirstMobile- to enhance security and customers’ digital banking experience. The new features, it stated, include, The Card-in-Control functionality, the Quick Response (QR) Code, the Transaction receipt and Save beneficiary functions.
Furthermore, the bank stated that it recently partnered with Visa to launch the Mobile Payments Solution – mVisa, adding that this mobile solution allows customers pay for goods and services by scanning a QR code using a smart phone via the FirstMobile App.
“Payment goes straight from the consumer’s FirstBank account into the merchant’s account and provides real-time notification to both parties,” the bank explained.
Commenting on the innovative platforms that it recently launched, the Group Head, E-Business, First Bank of Nigeria Limited, Chuma Ezirim, said the lender would continue to put customers first by leading the industry in the use of technology to provide convenient and fast banking solutions.
“Partnering with Visa to deliver mVisa is part of the FirstBank’s strategy to deliver reliable, secure and convenient payment options to its esteemed customers.”
It further promotes our digital approach by delivering omni-channel experience to all our customers, while enhancing our existing offerings”, he reiterated.
It will be recalled that First Bank’s CEO, Dr Adedutan, had revealed in May : “Based on the figures of the last quarter of 2016, 47 per cent of the transaction volumes carried out by our customers was done via alternative channels.
“We aim at increasing this figure to 70per cent by 31st of December 2019. This will be very significant because that’s when we plan on achieving the 30million customer account minimum.”
Banking
Removing Bottlenecks Boosting FX Inflows—Cardoso

By Adedapo Adesanya
The Governor of the Central Bank of Nigeria (CBN), Mr Yemi Cardoso, says removing identified bottlenecks is helping the country in terms of foreign exchange inflows.
He disclosed this at a meeting of the Nigerian government delegation led by the Minister of Finance and the Coordinating Minister of the Economy, Mr Wale Edun and international investors on the sidelines of the ongoing Spring Meetings of the IMF and World Bank in Washington D.C.
The central banker assured the global investment community that the apex bank will strengthen its processes to sustain gains from recent reforms and confidence in the economy.
Mr Cardoso stated that the “difficult reforms that have been undertaken have begun to bear fruit,” adding that “the numbers speak for themselves”, indicating positive developments in the Nigerian economy.
He highlighted the significant progress made in the remittance space noting that initial scepticism was overcome.
He said monthly remittances increasing from approximately “$200 million plus on a monthly basis to a peak of around $600 million by August [2024]”.
He said this was achieved by “understanding where the bottlenecks were and we did everything to remove them” and by closing the gap on different exchange rates.
Mr Cardoso also explained that engaging with the diaspora community through roadshows also yielded positive responses.
“The CBN has also involved the banking system in these efforts, including targeted outreach to non-resident Nigerians,” he said.
Governor Cardoso stressed the importance of a competitive Naira, describing this as a game changer and a great transformative tool that has shifted how foreign direct investors view Nigeria, noting that investors are increasingly comfortable with the availability of a competitive currency, making business more attractive.
Speaking on the global economy and how developments in the oil market affects Nigeria, an exporter of crude oil, Mr Cardoso reassured that the impact of oil price fluctuations is “quite manageable”.
He also promised that the country will continue on bettering policies that attract investments into core sectors.
Banking
N4.6trn of N5.0trn Currency in Circulation Outside Banking System—CBN

By Modupe Gbadeyanka
The Central Bank of Nigeria (CBN) has revealed in its latest data that the total currency in circulation in March 2025 stood at N5.00 trillion, of which about N4.6 trillion is outside the banking system, indicating that 91.9 per cent of all cash in the economy are not in the bank.
Business Post reports that in the same period of last year, the value of cash held outside the banks was N3.63 trillion from the N3.87 trillion in circulation.
Nigerians have continued to keep cash outside the banking system because of the harrowing experience of December 2022 and early 2023 due to the Naira redesigned policy of the CBN.
The policy caused cash crunch, triggering a series of violent protests across the country. It was believed that the central bank, under the then governor, Mr Godwin Emefiele, was to frustrate the president ambition of President Bola Tinubu.
The apex bank had said in a bid to help the government tackle insecurity in Nigeria, it was changing the outlook if the N200, N500, and N1,000 bank notes.
The idea was to phase out the old notes but this was frustrated as the state governors challenged this and got a judgement from the Supreme Court against the policy. Both the old and new bank notes are currently in use.
In the same report, the central bank also disclosed that the broad money supply in Nigeria increased by 24 per cent on a year-to-year basis to N114.2 trillion in March 2025 from the N92.19 trillion in March 2024, and on a month-on-month basis, it went up by 3.2 per cent from N110.71 trillion in February 2025.
The hike in money supply occurred despite the central bank raising the Cash Reserve Ratio (CRR) to 50 per cent at its last Monetary Policy Committee (MPC) meeting, with the benchmark interest rate at 27.50 per cent.
The National Bureau of Statistics (NBS) last Tuesday revealed that inflation rate for March 2025 surged to 24.23 per cent from 23.18 per cent in February 2025.
Back to the money supply hike, it was mainly influenced by a sharp 38.9 per cent rise in net foreign assets to N45.17 trillion, while the net domestic assets went down by 11.7 per cent to N69.05 trillion due to tighter liquidity within the domestic financial system.
Banking
Union Bank Rewards Customers in Third Save and Win Palli Promo 4 Monthly Draw

By Aduragbemi Omiyale
Six brand new motorcycles and cash prizes have been won by customers of Union Bank of Nigeria in the third monthly draw of the ongoing Save and Win Palli Promo 4.
The nationwide campaign was designed to reward both new and existing customers of the financial institution with cash prizes and other exciting gifts worth N131 million.
This initiative aims to support them in achieving their savings goals while getting rewarded at the same time.
To stand a chance to win, customers can continue to top up their savings in multiples of N10,000 or more and perform a minimum of five transactions a month to increase their chances of winning in the draws. This promo is open to new and existing savings and current account holders.
Prospective customers can download the UnionMobile app on their smartphones to open accounts or walk into any Union Bank branch.
Returning customers can call the 24-hour Contact Centre on 07007007000 or visit any Union Bank branch nationwide to reactivate dormant accounts.
At the recent hybrid draw, six lucky customers each won the brand new motorcycle, and 120 additional winners won cash prizes.
The live draws were transparently conducted at the lender’s Sabo, Yaba Branch in Lagos under the supervision of relevant regulatory institutions.
For integrity purposes, some of the winners were contacted to congratulate and remind them that the bank will never call to request or confirm their confidential banking details such as BVN, date of birth, pins, or passwords.
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