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Bank Customers Condemn Vilifying Posts About FCMB on Social Media

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FCMB Bank customers

**Legal Expert Says Bank Can Take Action Against Peddlers

The Bank Customers Association of Nigeria (BCAN) late Sunday detested in unequivocal terms the attempt by some social media commentators and publishers to disparage the image of the First City Monument Bank (FCMB) in the face of the ongoing controversies over alleged extra-marital affairs of the bank’s Managing Director, Mr Adam Nuru, describing the act of the commentators as unjustifiable.

The National President of the umbrella body of bank customers in Nigeria, Dr Uju Ogubunka, in a chat with BRTNews.ng, condemned the ongoing efforts of some agents on social media platforms to denigrate the FCMB brand through photo-shopped posts that don’t represent the ideals the bank had been noted for over the years.

The chartered banker and former Registrar/Chief Executive Officer of the Chartered Institute of Bankers of Nigeria (CIBN), while reacting to enquiries by our correspondent on the alleged infidelity of the bank’s chief and raging calls for his sack and other issues relating to the saga, said most of the calls were not logical when analysed within the context of professionalism and implications for the financial system.

According to him, since the issues being raised remain just allegations, there is need for everyone to wait until investigations promised by the bank’s board on the matter are completed and the findings made known that passing judgment on the embattled Mr Nuru can be reasonable.

He said: “This is, according to you, an allegation. No right-thinking person relies on the allegation to take action. Perhaps, the exception is investigative action. As per the question on people calling the CBN to sack the MD, CBN is not the employer of the CEO. So, action, if there is any to be taken, is not for the CBN to take.

“Again on the denigrating postings by some Nigerians or commentators on social media about FCMB, I want to say it is not the business of bank customers to take a position on issues that are said to be allegations. So, it will be honourable for BCAN members to ‘mind their business’

“The Nigerian banking industry has a Code of Ethics which can situate the issue when or if investigated and results show a breach of the ethical code. I suggest that premium should not be placed on the unverified and unconfirmed “allegation”. Science and technology have advanced that determination of paternity can easily be ascertained.

“There is no need to tarnish or damage peoples’ and institutions’ names, based on the allegation(s)”, Mr Ogubunka stressed.

Over the past few days, some social media abusers and commentators have thrown caution to the winds by ‘photo-shopping’ the FCMB logo and inscribing ‘Your wife and I’ rider on it thereby portraying the bank in bad light.

Commenting on such acts from a legal perspective, a legal practitioner, who spoke on the condition of anonymity, said “all those engaging in that type of act are actually ignorant of the law.

“In all honesty, such acts are libellous and if the FCMB board or even shareholders decide to take legal action against any of them, including those sharing such detestable messages through their platforms, they will all be in serious trouble.

“For God sake, how could anybody descend so low to be tampering with the image of a legal person all in an attempt to validate an allegation against the MD which is yet to be legally proved?” the lawyer queried.

Aduragbemi Omiyale is a journalist with Business Post Nigeria, who has passion for news writing. In her leisure time, she loves to read.

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Banking

Ecobank Assures Customers Sustained Excellent Service Delivery

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Ecobank Nigeria Jubril Mobolaji Lawal

By Aduragbemi Omiyale

Customers of Ecobank Nigeria Limited have been assured of excellent service delivery as the bank celebrates the annual customer service week.

“For us as a bank, we are inspired by your confidence and support to us in numerous ways. We are proud to celebrate your trust in our products and services and use and reliance on them across our touch points. Indeed, your word-of-mouth recommendations of them make us delighted to serve you better,” the Managing Director of the company, Mr Bolaji Lawal, said in a statement issued by the lender.

The financial institution lauded its customers over their continued patronage and dedication to the brand, assuring that the bank will continue to meet and surpass their expectations with product offerings.

Mr Lawal said customers’ loyalty to the bank over the years has made the Pan African bank one of the most preferred financial institutions in the country.

He pointed out that the choice of this year’s theme, Celebrate Service particularly resonates with Ecobank’s philosophy that service is a game changer.

“It is the reason we are constantly investing in our technology and equipping our staff with the requisite skills and resources to provide you with the relevant solutions you need and cutting-edge banking experience,” he stressed.

Mr Lawal reaffirmed the bank’s commitment to implement their feedbacks, noting that “we will continue to be relentless in our efforts to make financial services readily and easily accessible to you.

“As your preferred financial partner, we are happy to listen to you and remain committed to tailoring our products and services to suit your lifestyle and power your aspirations. We will continue to evolve with you and innovate our products and services to make banking a more rewarding experience for you.”

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers daily. It is celebrated annually during the first full week of October.  This year’s celebration holds from October 3 to 7.

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Banking

Unity Bank, Lagos Food Bank Address Hunger, Malnutrition

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Unity Bank Lagos Food Bank

By Aduragbemi Omiyale

Food items worth millions of Naira have been donated to Ogundimu Ilaje, a riverine community in the suburb of Lagos, by Unity Bank Plc and Lagos Food Bank.

No fewer than 150 cartons of food items tagged Unity Box of Hope were distributed to hundreds of households in the underserved community.

The gesture is a collaborative initiative to support and promote interventions addressing hunger and malnutrition in communities.

It is also part of the strategic Corporate Social Responsibilities (CSRs) of Unity Bank aimed at sustaining the improvement of health and social well-being of communities it operates.

The lender, in a statement, further said it supported the programme because its goals align with the Lagos Food Bank Initiative, a non-profit organisation committed to providing welfare programmes to indigent people.

The donation comes on the heels of the worsening economic situation in the country, especially with the soaring food inflation at 23.12 per cent as of August 2022, which has alleviated hunger in many households.

Addressing the beneficiaries at the venue of food distribution, Mr Hillary Oguebo, Unity Bank’s Head, Corporate Resources, said the bank, as an agric-focused financial institution, was fulfilling its core mandate in line with Bank’s drive for food security, adding that the Bank is pleased to donate the food items to the community to help ameliorate the impact of the rising cost of food on them.

“Unity Bank has a financing business model that is principally anchored, amongst others, on boosting agricultural production, and it is also useful for those who have not benefitted from the bank’s Agric financing package to receive direct food intervention as it is being done today.

“Due to a lot of factors, especially growing insecurity, food production has been impacted severely, leading to historical food inflation. That has left many households struggling and battling hunger. So, this is a thoughtful gesture that we hope to sustain to reach as many Nigerians who deserve this form of intervention at this critical period,” he stated.

With a score of 28.3, the Global Hunger Index ranks Nigeria 103rd out of 116 and classifies the country’s hunger level as serious. This is a result of the country’s growing food insecurity, which has risen to more than 80 per cent from less than 20 per cent about three decades ago.

Unity Bank has led some of the most important critical interventions in the agric sector in Nigeria in the recent past and boasts significant investment in the Agric sector over the past six years and a track record of financing smallholder farmers that spur food production through the Anchor Borrowers’ Programme of the Central Bank of Nigeria (CBN).

Through a CSR initiative that feeds households in underserved communities, the Bank is redefining CSR through strategic interventions that align perfectly with its business model.

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Banking

FCCPC Records Decline in Complaints from Customers of Digital Loan Sharks

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customers of digital loan sharks

By Adedapo Adesanya

The Federal Competition and Consumer Protection Commission (FCCPC) says it has recorded a significant reduction in the number of consumer complaints regarding illegal digital money lending activities.

Mr Babatunde Irukera, the Executive Vice Chairman of the commission, said this in a statement via the agency’s Twitter handle on Wednesday.

Mr Irukera attributed the reduction in complaints from customers of digital loan sharks to the enforcement embarked on by the FCCPC joint taskforce.

“I agree that some activities of digital money lending institutions have destroyed relationships, whether professional or personal, and that is why we are doing all we can.

“I will be the first person to agree that there is a problem out there.

“Messages are still coming, harassment is still coming, but frankly, we have been tracking this for a while,” he added.

The FCCPC boss said that the complaints were the lowest recorded in the last two years, following several enforcements embarked by the commission.

“This is the lowest it has been in two years. From March, when we started this enforcement, there has been a significant reduction.

“I will say that after our enforcement last month, we counted probably less than 25 per cent looking at the tracking of the complaints that came in.

“But 25 per cent is not it, we will keep doing what we are doing, even adding more,” Mr Irukera said.

He said that the task force would continue to set the guard rails and make the loan shark businesses difficult.

“Wherever we find their bank accounts, we lock it down, whatever applications they are using, we go to google, we take them down,’’ Mr Irukera said.

He said that in pursuant to the order of the commission, Google had taken down over 70 applications, and the FCCPC had locked out over 60 bank accounts.

The executive vice chairman said Flutterwave had also taken down a dozen applications.

Mr Irukera appealed to members of the public to send their complaints relating to illegal money lending activities to lenderstaskforce@fccpc.gov.ng.

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