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Banks Get Two Weeks Deadline to Resolve ATM, e-Banking Issues

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Nigerian Banks

By Adedapo Adesanya

The Central Bank of Nigeria (CBN) has given banks a two-week ultimatum, starting from June 8, 2020, to resolve all errors or complaints involving failed Automated Teller Machines (ATM), Point of Sale (POS) terminals and other electronic banking transactions.

The apex bank also gave timelines for reversals and resolution of refund complaints on electronic channels.

The Director of Corporate Communication at the CBN, Mr Isaac Okorafor, in a statement seen dated June 1, 2020, noted that the review was to further enhance service quality, particularly quick refunds when customers experience failed transactions, and dispense errors or disputes.

“The Central Bank of Nigeria (CBN),in its determination to further enhance service quality, particularly quick refunds when customers experience failed transactions, dispense errors or disputes, has revised timelines for reversals and/or resolution of refund complaints on electronic channels, with effect from June 8, 2020, as follows:

“Failed On-Us ATM transactions (when customers use their cards on their bank’s ATMs) shall be instantly reversed from the current timeline of three(3)days. Where instant reversal fails due to any technical issueor system glitch, the timeline for manual reversal shall not exceed 24 hours.

“Refunds for failed Not-on-Us ATM transactions (where customers use their cards on other banks’ ATMs) shall not exceed 48 hours from the current 3-5 days.

“Resolution of disputed/failed PoS or Web transactions shall be concluded within 72 hours from the current five (5) days.

“All banks are directed to resolve backlog of all ATM, POS and Web customer refunds within two weeks starting June 8,2020

“Meanwhile, key service providers in the Nigerian payments system have also committed to establish an integrated dispute resolution platform for the industry and enhance their payment system infrastructure and processes to reduce incidences of transaction failure.

“Members of the public are therefore requested to refer to the updated Guidelines for the Operation of Electronic Payment Channels on the Bank’s website (www.cbn.gov.ng) for further details,” the statement read.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

Banking

Proxy Share Acquisition: Nothing to Worry About—LivingTrust Mortgage Bank Assures Shareholders

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LivingTrust Mortgage Bank

By Aduragbemi Omiyale

The board of LivingTrust Mortgage Bank Plc has assured the investing public, particularly its shareholders, that its operations are not being affected by reports of an alleged proxy share acquisition surrounding the organisation.

It was claimed that an investor attempted to take over the control of the real estate lender with funds alleged to have been from questionable sources.

In a clarification to the investing public through the Nigerian Exchange (NGX) Limited on Tuesday, April 7, 2026, the company said it cannot confirm if security operatives investigating the claims have submitted their report to the Central Bank of Nigeria (CBN).

However, it assured that, “Our bank is stable and that in the event of any change in ownership, we will file the necessary formal notifications and publish detailed announcements.”

In the notice today, LivingTrust Mortgage Bank narrated that, “As a company listed on the Growth Board of NGX, there are regular movements on the bank’s shareholder register.

“The bank’s monitoring of material movements showed an acquisition of 2.24 per cent of its shareholding by Apel Asset Ltd-Nominee, as per its register of June 25, 2025, as obtained from our registrar. However, one month later, in July 2025, the register obtained from the bank’s registrar showed the same shares to be listed in favour of Deril Academy Limited. We are further aware that in July 2025, Deril Academy Limited teamed up with some other shareholders in a takeover attempt via a matter filed in the Federal High Court, Lagos. The attempt failed, and the matter has now been withdrawn.

“Please note that we do not reveal the veil of corporations of juridical entities investing in the shares of the bank, below the level considered statutorily significant.

“While the CBN assesses the source of funds invested in financial institutions, persons purchasing shares of less than 5 per cent of total shareholdings in the open market are not required to be reported to the CBN.”

Business Post reports that the majority shareholders of LivingTrust Mortgage Bank, formerly Omoluabi Mortgage Bank, are Cititrust Holdings Plc and the Osun State Government.

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Banking

Regulatory Push Drives BVN Enrollment to 68.6 million in Q1 2026

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bvn enrollment

By Adedapo Adesanya

Nigeria’s Bank Verification Number (BVN) registry surged to 68.6 million in the first three months of 2026 from 67.8 million in the last quarter of 2025, reflecting continued uptake of the unique identity platform for bank customers amid new regulatory directives to strengthen the Nigerian financial landscape further.

Data released by the Nigeria Inter-Bank Settlement System (NIBSS) showed that the database expanded by 754,128 in the first quarter of the year.

Last year, the sector recorded 4.3 million new registrations, largely driven by the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to register remotely, thereby boosting cross-border financial inclusion.

The data for fresh enrolments in 2026 showed a slowing rate of registrations, with fewer than one million recorded in the first three months. The total number of active bank accounts in Nigeria stood at over 320 million as of March 2025, highlighting a gap between BVN coverage and the broader banking population. While a single BVN can be linked to multiple accounts, unlinked accounts remain a challenge for financial oversight.

Last month, the Central Bank of Nigeria (CBN) introduced a revised BVN regulatory framework to strengthen identity verification and fraud prevention. Among the new provisions, only individuals aged 18 and above are eligible for BVN enrolment, and customers are now permitted to update the phone number linked to their BVN only once.

The apex bank also directed financial institutions to maintain a temporary watch list of BVNs associated with suspected fraudulent transactions. Affected BVNs remain on the list for up to 24 hours, during which owners are contacted for clarification before further action is taken.

According to the CBN, the measures are designed to tighten fraud monitoring, protect transaction integrity, and enhance identity management across Nigeria’s banking system.

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Banking

Wema Bank Creates Buzz With ALAT: The Evolution Jingle

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ALAT The Evolution

By Modupe Gbadeyanka

One tune that is on the lips of young and energetic Nigerians is the new ALAT: The Evolution jingle.

The melodious clink was designed to capture the energy of a smarter and more seamless banking experience. It is bright, catchy, and full of life.

The lender said the ALAT: The Evolution jingle is more than just music, as it represents a clear statement of intent. It signals a shift towards banking that feels natural, responsive, and in tune with the user.

As customers update their app and explore ALAT: The Evolution, the jingle serves as a reminder that a better, smoother way to bank is already here. Wema Bank is not just evolving its technology; it is shaping how banking feels.

It was stated that the tune was introduced to mark the next phase of the financial institution’s digital banking journey.

Everyday banking can often feel routine or even stressful, with multiple steps and delays slowing things down. The ALAT: The Evolution jingle reimagines that experience with a lively and confident tone that mirrors the app’s capabilities.

From voice banking with SAW to Tap and Pay and bank uptime prediction, each feature is echoed in the rhythm and flow of the sound. It brings to life the speed, convenience, and reliability that define this new phase of ALAT: The Evolution.

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