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Digital Transformation Solutions for Banking

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digital transformation solutions for banking

Digital transformation is a hot topic in banking. Banks are looking for ways to become more agile, to better serve their customers, and compete in a digital world. In this article, we’ll discuss the digital transformation solution for banking. Keep reading to learn more about digital transformation and how it can help the banking industry.

What is digital transformation?

Digital transformation is the process of transforming how an organization operates to better meet the needs of its customers and employees. It includes changes to organizational structures, processes, and practices that allow the business to take advantage of digital technologies and channels to improve performance and outcomes. Digital transformation can be applied in any industry, but it’s particularly relevant for businesses in highly regulated industries like banking, where there are large legacy systems that need to be modernized.

Banks are under pressure from both consumers and regulators to upgrade their technology infrastructure. Consumer demand for new services like mobile banking and payments has put pressure on banks to offer digital experiences that are fast, convenient, and secure. At the same time, regulators are increasingly focused on ensuring that banks have robust cyber security measures in place to protect customer data. Digital transformation can help banks address both of these challenges by helping them modernize their technology infrastructure and improve their cyber security posture.

What factors should banks consider when digitally transforming?

digital transformation solutions

There are a number of factors that banks must take into account when planning their digital transformation. One of the most important is to ensure that the new architecture can support multiple channels and devices. This will allow customers to interact with the bank in the way that is most convenient for them. They may want to use the bank’s website on their computer, their mobile phone, or even a tablet. They may also want to use the bank’s services through social media, such as Facebook or Twitter.

Another important factor to consider is the range of services that the bank offers. The architecture must be able to support not only traditional banking services but also new services that are being developed specifically for the digital age. These may include things like mobile payments and money transfers.

The final factor to consider is the security of the new system. Banks must ensure that their customers’ data is protected at all times. This includes both the data that is being transmitted through the various channels and devices, as well as the data that is being stored.

Developing an architecture that can accommodate multiple channels and devices is essential for banks that want to undergo a successful digital transformation. It will allow them to provide a range of services that meets the needs of their customers, and it will ensure that their data is always protected.

What benefits will be seen once the solution is implemented?

digital transformation solutions

The banking sector is under pressure to invest in digital transformation to remain competitive and meet the needs of customers, who are increasingly using mobile devices and online channels to conduct transactions.

There are several benefits that banks can expect to see once they implement digital transformation. First, banks can improve customer experience by making it easier for customers to conduct transactions through convenient online and mobile channels. In addition, banks can reduce costs by automating processes that were previously done manually. This will allow banks to operate more efficiently and make more money available to invest in other areas such as product development and customer service. Finally, digital transformation can help banks stay ahead of the competition by enabling them to offer new services that cater to the needs of modern consumers.

Cloud migration is a popular digital transformation solution for banks.

digital transformation solutions

Cloud Migration is one of the many digital transformation solutions for banking. It is the process of moving enterprise applications and data to the cloud. The benefits of cloud migration include improved efficiency, scalability, and agility. Cloud migration can also help reduce costs and improve security.

There are many factors to consider when deciding whether or not to migrate to the cloud. One of the most important is the business case. The benefits of cloud migration need to outweigh the costs. Another consideration is the readiness of the organization to move to the cloud. The organization must have the right infrastructure, processes, and culture in place to be successful.

The cloud can be a complex environment and not all applications are suitable for migration. Applications need to be evaluated to see if they are cloud-friendly. They need to be able to run in a cloud environment and be able to scale up and down as needed.

Once the decision to migrate to the cloud has been made, the organization needs to develop a plan. The plan should include the steps needed to migrate the applications and data. It should also include the resources needed and the estimated time to completion.

The cloud migration process can be complex but there are also many benefits to be gained. Organizations that are able to successfully migrate to the cloud can improve their efficiency, agility, and scalability. They can also reduce their costs and improve their security.

Banks can use big data analytics to digitally transform their organizations.

digital transformation solutions

Big data analytics is one of the solutions that banks are turning to in order to stay ahead of the curve.

The use of big data analytics can help banks to gain a better understanding of their customers, and to identify and understand potential risks. It can also help banks to improve their customer service, and to develop new products and services.

Big data analytics can help banks to make better decisions by providing them with insights that would not be possible to obtain using traditional methods. It can also help to improve the efficiency of banking processes and to reduce costs.

The use of big data analytics is becoming increasingly important, and banks that don’t embrace it will likely find themselves at a disadvantage. Those that do adopt big data analytics will be in a better position to take advantage of the opportunities that digital transformation solutions present.

Digitally transform your banking business.

Digital transformation solutions are important for banking because they can help organizations to improve customer experience, increase efficiency and agility, and reduce costs. Overall, these solutions can help banks to compete in the digital age and provide better services to their customers.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via dipo.olowookere@businesspost.ng

Banking

GTCO Pledges Cutting-Edge Financial Solutions as FY24 Profit Hits N1.3trn

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Segun Agbaje GTCO

By Aduragbemi Omiyale

Customers of Guaranty Trust Holding Company (GTCO) Plc have been assured of sustained cutting-edge financial solutions as the management continues to unlock new opportunities and create more value for shareholders.

The chief executive of GTCO, Mr Segun Agbaje, gave this assurance while reacting to the financial performance of the organisation for 2024.

The company over the weekend released its 2024 full year audited results to the investing public through the Nigerian Exchange (NGX) Limited.

In the year ended December 31, 2024, the financial institution reported a profit before tax of N1.3 trillion, representing an increase of 107.8 per cent over the N609.3 billion recorded in the corresponding year.

This performance reflects not just strong earnings but also the quality and sustainability of our earnings, underpinned by a well-diversified revenue base, robust risk management practice, and disciplined capital management.

It also posted growth across all financial and non-financial metrics, and continues to maintain a well-structured, healthy, and diversified balance sheet.

The loan book (net) increased by 12.3 per cent to N2.79 trillion from N2.48 trillion, as deposit liabilities grew by 37.8per cent to N10.40 trillion from N7.55 trillion, and total assets and shareholders’ funds closed at N14.8 trillion and N2.7 trillion, respectively.

Business Post reports that a final dividend of N7.03 per share was proposed by the board of GTCO to shareholders, bringing the total cash reward for the year to N8.03 per share.

“Our strong performance for 2024 underscores the resilience and depth of our business, driven by a well-diversified earnings base across our banking and non-banking subsidiaries, all of which are P&L positive.

“Our capacity to generate sustainable high-quality earnings, maintain strong asset quality, and drive cost efficiencies reflects the soundness of our long-term strategy and disciplined execution.

“We have also prudently provided for all our forbearance loans, well ahead of the June 2025 timeline, whilst fully accruing for the windfall tax, further strengthening our balance sheet and enhancing financial resilience.

“The total dividend of N8.03 for the 2024 FYE is underpinned by the quality of our earnings and is in line with our long tradition of increasing dividend pay-out year-on year,” Mr Agbaje stated.

“Looking ahead, we remain committed to building a Financial Services Group that thrives on innovation, operational efficiency, and sustainable profitability.

“We will continue to deepen our relationships with customers, leverage technology to deliver cutting-edge financial solutions, and accelerate the growth of all our business verticals—banking, funds management, pension, and payments—to unlock new opportunities and create more value for our shareholders,” he added.

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Banking

Heritage Bank: NDIC to Pay Uninsured Deposits Above N5m From April

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Heritage Bank headquarters

By Adedapo Adesanya

The Nigeria Deposit Insurance Corporation (NDIC) has declared that the first tranche of liquidation dividends from defunct Heritage Bank’s asset realisation would begin in April for depositors who have more than N5 million.

A statement issued by the Acting Head of Communication and Public Affairs of the agency, Ms Hawwau Gambo, in Abuja on Sunday, said the depositors would be paid on a pro-rata basis.

Ms Gambo said the payment would be in line with Section 72 of the NDIC Act 2023 on the priority of claims.

She said the corporation was reacting to concerns raised by depositors of the defunct Heritage Bank whose balances exceeded the maximum deposit insurance limit of N5 million.

The official said the Corporation had intensified efforts to ensure timely payments.

“For clarity, the referenced section states that where an insured institution is unable to meet its obligations or suspends payment, or where its management and control have been taken over by the Central Bank of Nigeria (CBN) following the revocation of its licence, the assets of the insured institution shall be available to meet its deposit liabilities.

“Such deposit liabilities shall have priority over all other liabilities of the insured institution.

“The NDIC has made substantial progress in disposing the physical assets and recovering some of the debts of the failed bank to ensure that depositors with balances above the maximum insured limit receive their payments as soon as possible.

“As a clear demonstration of this commitment, the Corporation commenced the realisation of physical assets and investments as well as aggressive recovery of the risk assets, concurrently with the verification and payment of insured sums.

“Consequently, other claimants of the failed Heritage Bank, including creditors, and shareholders will be considered for payment of liquidation dividends only after all depositors have been fully reimbursed,” she said.

On depositors of the defunct bank who were yet to be paid their insured deposits, Gambo said that only depositors without Bank Verification Number (BVN) or alternate accounts in other banks were affected.

She said that other depositors in that category were those with post no debit (PND) restrictions on their accounts.

”Additionally, some accounts have Know Your Customer (KYC) limitations such as Tier 1 accounts that places restrictions on the maximum lodgment of funds, while others have name mismatches that require resolution.

”Some depositors who have been paid may also be unaware that they have received payments due to lack of mobile phone transaction alerts on their alternate accounts into which the insured sums were paid by the NDIC.

Meanwhile, NDIC has also urged members of the public to continue their banking activities without fear, assuring that all banks remained safe and sound.

In the statement, it reiterated the corporation’s commitment toward safety of depositors’ funds in all licenced banks.

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Banking

Zenith Bank Proposes N4 Final Dividend as 2024 Profit Soars Above N1trn

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zenith bank branch

By Dipo Olowookere

A final dividend of N4 per share has been proposed by the board of Zenith Bank Plc for the 2024 financial year, a statement from the lender has revealed.

The cash reward, which reached N5 per share for the year because of an interim dividend of N1 paid earlier in the year, is coming after the company improved its post-tax profit to N1.03 trillion from N676.9 billion as the profit before tax (PBT) increased to N1.32 trillion in 2024 from N796.0 billion in 2023, driven by a combination of top-line expansion and efficient treasury portfolio management.

As for the top-line of the results analysed by Business Post, the financial institution grew its gross earnings by 86 per cent on a year-on-year basis to N3.97 trillion from N2.13 trillion in the previous accounting year, driven by a 138 per cent rise in interest income, supported by investment in high-yield government securities, and growth in its loan book.

It was observed that net interest income jumped by 135 per cent to N1.7 trillion from N736 billion in 2023, reinforcing the bank’s strong core banking performance and ability to grow earnings despite macroeconomic headwinds.

Also, non-interest income grew by 20 per cent to N1.1 trillion from N919 billion, with total assets expanding by 47 per cent to N30 trillion in the period under review from N20 trillion a year earlier, supported by a strong liquidity position and effective balance sheet management.

In addition, customer deposits surged by 45 per cent to N22 trillion from N15 trillion, reflecting a historically strong corporate deposits portfolio and a sustained increase in retail deposits.

The increase in retail deposits was buoyed by customer acquisition and the company’s strategic focus on low-cost funding.

In the year, Return on Average Equity (ROAE) declined to 32.5 per cent on the back of the injection of new capital, while Return on Average Assets (ROAA) remained unchanged at 4.1 per cent.

Zenith Bank’s cost-to-income increased slightly to 38.9 per cent from 36.1 per cent despite inflationary pressures, while the Non-Performing Loan (NPL) ratio stood at 4.7 per cent, with a coverage ratio of 223 per cent, underscoring the bank’s prudent risk management and commitment to maintaining a resilient loan book, ensuring stability and confidence in its operations.

“This year’s performance underscores our unwavering commitment to innovation and customer-centric solutions. We will also remain focused on deepening financial inclusion, enhancing service delivery, and creating value for our customers and stakeholders,” the chief executive of Zenith Bank, Ms Adaora Umeoji, stated.

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