Banking
GTBank Dethrones Zenith Bank as Best Retail Banking Firm
By Adedapo Adesanya
Top audit company, KPMG Nigeria, in its 2019 Nigeria Banking Industry Customer Experience Survey released in Lagos some days ago, ranked GTBank as the best retail banking institution in Nigeria.
The bank scored 74.2 percent, dethroning Zenith Bank, which held the top spot previously. Zenith Bank came second with 73.4 percent. The report stated that the top two performers had remained on the top spots for the fourth consecutive year.
The biggest mover was Sterling Bank, which came in third. The lender was one of the biggest movers in the banking industry since 2017, scoring 72.1 percent, same point with Access Bank. First Bank and UBA, also part of the biggest movers this year, occupied the 5th and 7th positions respectively.
The company, in the report, noted that the outcome was results of a survey that was completed across the second and third quarters of 2019 and collected via face-to-face and online survey methodology.
According to the survey, which covered 25,466 retail customers, 3,045 SMEs and 369 commercial/corporate organisations, “After the 2017 peak, we have now seen two years of decline in overall customer experience (CX) performance in the retail segment with nearly half of the rated banks falling below the industry average.”
Other parts of the report showed that in the SME segment in the period under review, there were lower levels of overall satisfaction for SMEs but Fidelity Bank and Ecobank made the greatest improvements.
It was disclosed that in the corporate segment, which also recorded a lower level of performance, Citibank and GTBank maintained top spots, while Standard Chartered and Access Bank made the best improvement to occupy the top five positions at 3rd and 5th places respectively.
Banking
CBN Fines Sterling Bank, Providus Bank, 7 Others Over Cashless ATMs
By Modupe Gbadeyanka
Nine commercial banks operating in the country have been fined N150 million each by the Central Bank of Nigeria (CBN) over their failure to dispense cash to customers through their Automated Teller Machines (ATMs).
Recall that last year, the banking sector watchdog warned deposit money banks (DMBs) to load their ATMs with cash to ease the hardships Nigerians go through in getting cash.
It was alleged that members of staff of banks were selling cash to Point of Sale (POS) operators as it was getting difficult for customers to withdraw cash from banks.
To address this issue, the central bank directed lenders to ensure customers are able to withdraw their funds via their ATMs or risk being sanctioned.
In a statement on Tuesday, the Acting Director of the Corporate Communications Department of the CBN, Mrs Hakama Sidi Ali, said spot checks showed that the affected banks did not comply with the cash distribution guidelines, noting that the fines will be directly debited from the affected banks’ accounts.
She listed the defaulting lenders as Fidelity Bank, First Bank, Globus Bank, Keystone Bank, Providus Bank, Sterling Bank, Union Bank, UBA, and Zenith Bank.
“In a clear message of zero tolerance for cash flow disruptions, the Central Bank of Nigeria has sanctioned Deposit Money Banks for failing to make Naira notes available through automated teller machines, during the yuletide season.
“Each bank was fined N150 million for non-compliance, in line with the CBN’s cash distribution guidelines, following spot checks on their branches. The enforcement action follows repeated warnings from the CBN to financial institutions to guarantee seamless cash availability, particularly during periods of high demand.
“The affected banks include Fidelity Bank Plc, First Bank Plc, Keystone Bank, Union Bank Plc, Globus Bank, Providus Bank, Zenith Bank Plc, United Bank for Africa Plc, and Sterling Bank Plc,” the statement said, stressing that the apex bank will not hesitate to impose further sanctions on any institution violating its cash circulation guidelines.
Banking
LemFi Raises $53m in Series B Funding for Expansion, Service Offerings
By Adedapo Adesanya
Top remittances service firm, LemFi, has raised $53 million in Series B funding to further boost its efforts to acquire more customers and expand its footprint into more countries.
The funding round was led by Highland Europe, a London-based growth-stage investment firm that backs startups with more than €10 million in annualized revenues. Other participants in the deal included existing investors like Endeavor Catalyst, Left Lane Capital, Palm Drive Capital, and Y Combinator.
Lemfi, founded by Mr Ridwan Olalere, its chief executive officer (CEO), and Mr Rian Cochran, its Chief Financial Officer (CFO), closed the Series B round in four months, bringing LemFi’s total funding to $85 million, as per TechCrunch.
LemFi will use the funding to extend its offerings, scale its payment network licenses and partnerships to provide hyper-localized service and recruit talent for its next growth phase.
The firm, which generates revenue from transaction fees and foreign exchange spreads, currently has more than 300 employees across Europe, North America, Africa, and Asia.
Founded in 2020, the four-year-old company has seen massive increases in parameters and claims to have over one million active users who rely on its multi-currency accounts to transfer money to friends and family in countries like Nigeria, Kenya, India, China, Pakistan, and 15 others.
LemFi has undergone rapid growth by helping diaspora communities in North America and, more recently, Europe, send money to emerging markets across Africa, Asia, and Latin America. It currently has 27 send-from markets and 20 send-to countries on its roster.
As part of its expansion plans, the firm has also expanded into Europe by partnering with embedded finance provider Modulr and will help LemFi kickstart operations until it secures its license next month after acquiring a firm based in the Republic of Ireland.
“We intend to go to as many markets as we have a significant number of immigrants, starting now with Europe this year, which is going to be a big focus for us,” CEO, Mr Olalere told TechCrunch in an interview.
Banking
Ecobank Opens ‘Kong in a Cage’ Art Installation to Public Weekends
By Modupe Gbadeyanka
A new art installation, Kong in a Cage, made from recycled materials has been displayed by Ecobank Nigeria Limited at its headquarters in Lagos.
The piece, made by Mr Toyeeb Ajayi, is showcased at the Ecobank Pan African Centre (EPAC) in Lagos as part of the lender’s efforts to foster sustainability in the country.
This thought-provoking piece, which reflects on humanity’s confinement of nature, will be open to the public on Saturdays and Sundays, the financial institution said.
The Managing Director/Regional Executive of Ecobank Nigeria, Mr Bolaji Lawal, said the bank remains dedicated to offering a global platform for emerging Nigerian artists, especially in the fields of sustainability and the arts.
He disclosed that Kong in a Cage aligns with Ecobank’s broader mission to promote the creative sector across Africa.
“Our aim is to highlight the incredible talent of Nigerian artists, providing them with opportunities to showcase their work both locally and internationally.
“The creative sector is an essential driver of economic growth, well-being, and global interconnectedness. At Ecobank, we are committed to investing in the future of our youth, helping to shape a brighter future for Nigeria,” Mr Lawal stated.
On his part, Mr Ajayi said Kong in a Cage is a commentary on environmental sustainability, with the installation’s use of recycled materials reflecting this theme.
Situated in the midst of an urban business environment, the piece serves as both a warning and a call to action, offering a visual critique of humanity’s impact on the planet through the lens of art.
“By employing sustainable materials and practices, this installation does more than just entertain—it prompts a conversation about the intersection of art and environmental stewardship.
“Kong in a Cage is not just an artwork; it’s a dialogue—a visual plea for accountability, responsibility, and a renewed respect for the fragile balance between humanity and nature.
“I encourage everyone to reflect on humanity’s impact on the environment, consider the potential of reclaimed materials, and rethink our relationship with the planet,” he enthused.
Ecobank’s commitment to environmental sustainability is well-documented, with initiatives such as the Get Cash for Plastic Bottles campaign, which removed over four million plastic bottles from the streets and drains of Lagos. The bank is also actively involved in tree-planting efforts aimed at preserving and protecting the environment.
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