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GTBank Dethrones Zenith Bank as Best Retail Banking Firm

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By Adedapo Adesanya

Top audit company, KPMG Nigeria, in its 2019 Nigeria Banking Industry Customer Experience Survey released in Lagos some days ago, ranked GTBank as the best retail banking institution in Nigeria.

The bank scored 74.2 percent, dethroning Zenith Bank, which held the top spot previously. Zenith Bank came second with 73.4 percent. The report stated that the top two performers had remained on the top spots for the fourth consecutive year.

The biggest mover was Sterling Bank, which came in third. The lender was one of the biggest movers in the banking industry since 2017, scoring 72.1 percent, same point with Access Bank. First Bank and UBA, also part of the biggest movers this year, occupied the 5th and 7th positions respectively.

The company, in the report, noted that the outcome was results of a survey that was completed across the second and third quarters of 2019 and collected via face-to-face and online survey methodology.

According to the survey, which covered 25,466 retail customers, 3,045 SMEs and 369 commercial/corporate organisations, “After the 2017 peak, we have now seen two years of decline in overall customer experience (CX) performance in the retail segment with nearly half of the rated banks falling below the industry average.”

Other parts of the report showed that in the SME segment in the period under review, there were lower levels of overall satisfaction for SMEs but Fidelity Bank and Ecobank made the greatest improvements.

It was disclosed that in the corporate segment, which also recorded a lower level of performance, Citibank and GTBank maintained top spots, while Standard Chartered and Access Bank made the best improvement to occupy the top five positions at 3rd and 5th places respectively.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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Banking

VeendHQ Recoups N69m Overdue Loans Via Vida AI

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VeendHQ Vida AI

By Aduragbemi Omiyale

The artificial intelligence (AI)-powered credit platform designed by VeendHQ, Vida AI, has been used to recoup about N69 million from a N172.5 million portfolio of loans that were more than 90 days overdue.

This feat was achieved through the platform in a pilot that highlights the growing role of technology in loan recovery and portfolio management.

VeendHQ disclosed that the pilot delivered a 40 per cent recovery rate on the overdue loan portfolio, boasting that this significantly outperformed traditional recovery benchmarks, where a 5 per cent recovery rate on a similar loan book would amount to about N8.6 million.

This achievement comes at a time when lenders are under increasing pressure to improve recovery outcomes while managing the cost, reputational risk, and operational burden associated with overdue loans.

For many credit providers, the challenge is no longer only how quickly loans can be approved, but how effectively repayment can be monitored and delinquent loans can be recovered after disbursement.

VeendHQ said the pilot demonstrates how Vida AI can support lenders beyond credit assessment, extending into repayment monitoring, collections, and recovery.

“Credit access is only one side of lending. The bigger challenge for many lenders is what happens after disbursement.

“Vida AI helps lenders make smarter decisions across the credit lifecycle, from approval to repayment and recovery,” the chief executive of VeendHQ, Mr Olufemi Olanipekun, stated.

VeendHQ said Vida AI’s recovery workflow enables lenders to upload overdue loan records, verify borrower information, assess repayment capacity, and trigger automated recovery actions. This gives lenders better visibility after disbursement and allows recovery teams to prioritise overdue portfolios more effectively.

“If lenders cannot recover efficiently, they become more conservative with lending. That affects consumers, small businesses, and the wider credit market. Better recovery infrastructure gives lenders more confidence to lend, manage risk, and keep credit flowing,” Mr Olanipekun added.

VeendHQ, a Nigerian fintech company building digital credit infrastructure, developed Vida AI as an AI -powered platform for lenders, merchants, and financial institutions. The platform supports credit assessment, identity verification, repayment collections, and loan management workflows.

With the recovery pilot, the company is positioning Vida AI beyond loan origination, as a tool for lenders seeking to improve repayment performance and manage overdue portfolios more efficiently.

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Banking

273 Wema Bank Customers Win N17.96m in 5 for 5 Rewards Promo

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wema bank SPV Bond

By Modupe Gbadeyanka

The sum of N17.97 million has been won by at least 273 customers of Wema Bank Plc through its 5 for 5 Rewards campaign launched on May 2, 2026.

At the activation of the promo at Ikeja City Mall, Lagos, 81 customers were given N81,000 each, resulting in N6.56 million in rewards on launch day. Since then, the campaign has continued to reward customers through daily and monthly draws, with an additional 192 winners emerging within the first month.

Across the Youth segment, 37 students have received rewards worth N4.4 million, including 20 students who got N50,000 PocketMoni rewards and 17 university students who received N200,000 each in Tuition Support.

The Women segment also recorded strong participation, with 12 customers receiving N150,000 each through the #SelfCare category, while the Mass Market segment recorded the highest number of winners.

Within the first month, 120 customers received daily cash rewards, and 23 customers won N200,000 each in the monthly draw, bringing total rewards in the category to N5.2 million.

These have demonstrated the strong early impact of its refreshed customer rewards platform and reinforced its commitment to rewarding everyday banking.

“At Wema Bank, we believe loyalty should be rewarded in ways that are meaningful, transparent and accessible.

“The response to Season 5 of the 5 for 5 Rewards campaign has been encouraging, and seeing hundreds of customers benefit within just one month reinforces our belief that everyday banking should create everyday opportunities,” the chief executive of Wema Bank, Mr Moruf Oseni, stated.

“Beyond rewarding transactions, we are encouraging positive financial habits while delivering real value to our customers.

“This is only the beginning. With more reward categories, more winners and more opportunities still ahead, we remain committed to creating meaningful impact for our customers and ensuring more Nigerians experience the value of banking with Wema,” he added.

Customers can participate by opening or reactivating a Wema Bank account, funding it with a minimum of N5,000, maintaining an average monthly balance of N5,000, and completing at least five transactions every month using the ALAT app, Wema or ALAT cards, or *945#.

With over N170 million earmarked for rewards between May and December 2026, thousands more customers are expected to benefit as the campaign continues, reaffirming Wema Bank’s commitment to rewarding loyalty, promoting positive financial behaviour and delivering value beyond banking.

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Banking

AG Mortgage Bank N3.97bn Commercial Paper Closes June 18

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AG Mortgage Bank

By Aduragbemi Omiyale

The N3.97 billion commercial paper issuance of AG Mortgage Bank Plc will close on Thursday, June 18, 2026.

The sale of the debt instrument by the real estate lender commenced on Wednesday, June 10, 2026.

It is under the N5 billion commercial paper issuance programme of the lending firm aimed to support its short-term working capital and funding requirements.

The company is selling the papers in two series, with Series 2 offered at a discounted rate of 19.2895 per cent for 270 days, and Series 3 at a discounted rate of 19.3651 per cent for 364 days.

The minimum subscription is N5 million, and subsequent additions of N1 million.

AG Mortgage Bank is a leading primary mortgage bank in Nigeria with over two decades of experience in providing affordable mortgage financing and housing finance solutions.

The bank has grown its asset base to over N33 billion and remains a key participant in major housing intervention programmes, including the National Housing Fund Scheme and other government-backed mortgage initiatives.

Supported by a diversified product offering, strong institutional credibility, and an experienced management team, AG Mortgage Bank continues to deliver solid financial performance.

For FY 2025, interest income increased by 28.1 per cent to N3.65 billion, while profit after tax rose by 130.0 per cent to N1.05 billion, reflecting strong earnings growth, operational efficiency, and prudent risk management.

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