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GTBank Dethrones Zenith Bank as Best Retail Banking Firm

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By Adedapo Adesanya

Top audit company, KPMG Nigeria, in its 2019 Nigeria Banking Industry Customer Experience Survey released in Lagos some days ago, ranked GTBank as the best retail banking institution in Nigeria.

The bank scored 74.2 percent, dethroning Zenith Bank, which held the top spot previously. Zenith Bank came second with 73.4 percent. The report stated that the top two performers had remained on the top spots for the fourth consecutive year.

The biggest mover was Sterling Bank, which came in third. The lender was one of the biggest movers in the banking industry since 2017, scoring 72.1 percent, same point with Access Bank. First Bank and UBA, also part of the biggest movers this year, occupied the 5th and 7th positions respectively.

The company, in the report, noted that the outcome was results of a survey that was completed across the second and third quarters of 2019 and collected via face-to-face and online survey methodology.

According to the survey, which covered 25,466 retail customers, 3,045 SMEs and 369 commercial/corporate organisations, “After the 2017 peak, we have now seen two years of decline in overall customer experience (CX) performance in the retail segment with nearly half of the rated banks falling below the industry average.”

Other parts of the report showed that in the SME segment in the period under review, there were lower levels of overall satisfaction for SMEs but Fidelity Bank and Ecobank made the greatest improvements.

It was disclosed that in the corporate segment, which also recorded a lower level of performance, Citibank and GTBank maintained top spots, while Standard Chartered and Access Bank made the best improvement to occupy the top five positions at 3rd and 5th places respectively.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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Banking

Stanbic IBTC Redefines Home Ownership in Nigeria

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By Aduragbemi Omiyale

The banking segment of Stanbic IBTC Holdings Plc, Stanbic IBTC Bank, is making home ownership in Nigeria seamless.

In partnership with the Ministry of Finance Incorporated Real Estate Investment Fund (MREIF), the lender is offering Nigerians highly attractive terms, including a fixed interest rate of 9.75 per cent, providing up to N100 million, with a flexible repayment period of up to 20 years. These features are well-suited to both consistent professional incomes and business owners.

The aim is to help professionals, entrepreneurs, and married couples in the country and the diaspora achieve homeownership with greater ease and confidence.

In a market where housing supply significantly lags demand and traditional mortgage penetration remains low, Stanbic IBTC Bank is enabling more eligible Nigerians with the financial capacity to take the important step toward ownership. The financial institution focuses on removing common barriers through clear processes and dedicated support.

Clients benefit from Stanbic IBTC’s comprehensive range of services, which covers pre-qualification, documentation support (including mixed-income scenarios), digital verification, and clear communication throughout.

Many applications are now progressing smoothly, with completion within three to four weeks, subject to the provision of required documents. This practical approach has made the process far more accessible for Nigerians both at home and in the diaspora.

As more professionals secure homes in high-growth areas, couples build family stability, and entrepreneurs expand their asset base, the positive impact is becoming increasingly visible.

Stanbic IBTC Bank’s consistent focus on transparency, efficiency, and client support is helping to make homeownership a realistic and rewarding choice for more Nigerians ready to build long-term wealth.

The company has achieved notable successes through the MREIF scheme, with many clients completing seamless ownership transitions, securing properties in strategic locations, and effectively converting rental expenses into valuable equity-building assets.

Interested individuals have been encouraged to explore this established offering by visiting the dedicated MREIF Home Loans page at https://www.stanbicibtcbank.com/mrief or contacting the nearest Stanbic IBTC Bank branch to begin the journey toward homeownership.

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Banking

Access Holdings Hopes to Restore Dividend Payments on Sustainable Basis

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By Aduragbemi Omiyale

The non-payment of dividends for the year ended December 31, 2025, by Access Holdings Plc has continued to generate reactions from shareholders and others.

The company, in a statement made available to Business Post on Thursday, explained that the cash reward was not given to investors in the fiscal year because it could not get the regulatory clearance.

It dismissed insinuations that the decision not to pay shareholders a dividend was due to weak performance in the period under review.

Last year, Access Holdings delivered a resilient and diversified performance, underscoring its capacity to generate sustainable shareholder returns.

Gross earnings grew by 13.3 per cent to N5.53 trillion, supported by strong growth in net interest income and a 40.9 per cent increase in fees and commissions to N585.07 billion.

Profit before tax rose by 16.2 per cent to N1.01 trillion, while total assets expanded by 24.2 per cent to N51.56 trillion, reflecting scale accretion and the successful integration of recently acquired subsidiaries.

Its cost-to-income ratio improved significantly from 56.7 per cent to 51.7 per cent, driven by disciplined cost management and operating leverage. Capital adequacy remained strong at 18.2 per cent at the holding company level, while the banking subsidiary ended the year with a capital adequacy ratio of 20.2 per cent.

Shareholders would have thought something would drop into their bank accounts, but Access Holdings did not pay a cash reward despite recommending this.

“Access Holdings has a strong history of consistent dividend payments, and rewarding shareholders remains a core priority for the Board and Management. The non-payment of dividend for 2025 was not due to earnings weakness or cash flow constraints, but an alignment with regulatory and prudential guidelines,” the chief executive of Access Holdings, Mr Innocent Ike, was quoted as saying in the statement.

“Our performance in 2025 demonstrates the strength of the franchise and its capacity to generate value for shareholders. Our focus is to ensure that shareholder distributions resume on a sustainable basis once all regulatory conditions are satisfied and the required approvals are obtained,” Mr Ike added.

It was explained that while dividends were recommended at both the half-year and full-year in 2025, regulatory approvals were not obtained. At the half-year stage, the constraint related to Section 7.1 of the CBN Guidelines for Financial Holding Companies, which has since been fully resolved following the successful completion of an approved private placement.

At full year, an additional matter arose under Section 19(8)(c) of BOFIA, which places limits on investments in foreign banking subsidiaries relative to shareholders’ funds. The group has been granted a twelve-month window to fully remediate this position. The company noted it will partially divest from some banking subsidiaries but will still retain its super majority shareholding.

According to Mr Ike, “Maintaining the confidence of our regulators, depositors and stakeholders is fundamental to our operating philosophy. In line with our long-standing culture of prudence and sound governance, the Board remains committed to balance sheet strength and capital resilience, as the basis for sustainable shareholder distributions.”

However, the organisation reassured stakeholders that it remains committed to engaging constructively with all relevant stakeholders to address the matters raised and achieve alignment with applicable requirements within the stipulated timeline.

Reaffirming management’s confidence, Mr Ike stated: “We remain actively engaged with the investment community and focused on resolving the matters raised within the prescribed timeline. Our priority remains delivering sustainable long-term value to shareholders through stronger execution, improved financial performance and disciplined growth. Subject to the successful conclusion of this process and the necessary approvals, our objective is to restore dividend payments on a sustainable basis.”

Concluding, he said, “Access Holdings is uniquely positioned to leverage its scale, geographic diversification and strong franchise to deliver resilient earnings growth, stronger returns and enhanced long-term shareholder value.”

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Banking

Fraudsters Pull Out N713.9m from 15 Customers’ Bank Accounts

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By Modupe Gbadeyanka

Two suspected fraudsters, identified as Oguntoyinbo Olawale and Kazeem Omokayode, are currently in police custody, explaining what they know about the N713.9 billion diverted from the bank accounts of 15 customers of a financial institution in Nigeria.

A statement issued by the Force Public Relations Officer, Mr Anthony Okon Placid, a Deputy Commissioner of Police (DCP), disclosed that the suspects worked in connivance with a Chinese national, simply identified as Linda, who is at large, to carry out the alleged act.

They were accused of using personal identification details, including Bank Verification Number (BVN), National Identification Number (NIN), and other credentials, to open multiple bank accounts across various financial institutions, mainly to receive, conceal, and launder illicit proceeds.

The fraud syndicate was busted by the Police Special Fraud Unit (PSFU) after a complaint from the bank, which observed a series of unauthorised debits linked to security breaches associated with a third-party platform.

Personnel of PSFU deployed advanced investigative and digital forensic techniques, and found out that 15 customers’ accounts were compromised, with funds swiftly funnelled through a network of accounts in a coordinated laundering operation.

The statement said the suspects would be arraigned before a court of competent jurisdiction, while efforts are being intensified to apprehend other members of the syndicate still at large.

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