Modupe Gbadeyanka
By Modupe Gbadeyanka
Customers of Keystone Bank Limited can now enjoy a smoother experience when carrying out their financial transactions online.
This is because the lender has upgraded its digital banking system with the addition of more features to its truly customer-centric mobile application called KeyMobile.
The branchless banking application comes at a time the government is discouraging large gatherings in the country due to the spread of coronavirus disease (COVID-19).
With KeyMobile, customers can complete any financial transaction from the comfort of their homes and offices at the speed of time. Keystone Bank has always been known to leverage technology to redefine and reframe the customer service delivery and safer banking practices.
“With the new KeyMobile App, customers can now reactivate or upgrade their accounts by uploading the required documents online, they can equally open new accounts within 2minutes and get their debit cards delivered within 48hours.
“Transaction limits can also be increased or set to the customers preferred amount instantly using pin, debit card, token or customer indemnity.
“Apart from allowing customers to withdraw cash from ATMs without the use of cards (careless withdrawals), KeyMobile also provides customers the option to schedule cash withdrawal or deposit requests at their nearest Keystone bank agent/branch locations thereby reducing their travel and wait time to withdraw or deposit cash,” a statement from the bank explained.
Commenting further, the lender said, “To help customers manage their investments and expenses, the bank introduced the self-booking and liquidation of fixed deposits, scheduled bills payments, standing orders, cheque deposits and request features in the new app.
“To promote inclusive Banking, customers can now send money to non-account holders through their phone numbers and beneficiary redeems the fund from their nearest Keystone bank branch or agent locations. Money can be sent to multiple beneficiaries with a single click.”
To improve the security of its customers’ fund, Keystone Bank disclosed that the App can disable cards and accounts, change, or reset their transaction PIN if a compromise is suspected.
“KeyMobile also enables customers to interact online with the bank’s service staff for enquiries and complaints, to report dispense errors on ATM, POS, WEB and get real-time resolution.
“The App is not only about seamless and enjoyable customer experience, it also about giving customers instant financial rewards when they refer their friend’s/family members to download the app,” the statement added.
According to the Group Managing Director/CEO of Keystone Bank, Mr Olaniran Olayinka, “With the upgraded KeyMobile app, it is no longer a question of stepping out to the bank but about the convergence of innovative services, digital technology and Omni-channel platforms coming to us at breakneck speed.”
He assured that the bank would continue to invest in technology in its bid to provide cutting-edge, round-the-clock banking services to its teeming customers.
