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N572k Fraud: Diamond Bank Blames Pensioner for her Ordeal

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**Denies maltreating her

By Dipo Olowookere

One of the lenders in Nigeria, Diamond Bank Plc, has refuted reports making the rounds that it treated harshly a woman recently defrauded of her pension funds domiciled with the bank.

A consumers’ activist, Mrs Sola Salako Ajulo, who is also the President/Founder of Consumer Advocacy Foundation of Nigeria (CAFON), had posted on her Facebook wall that a pensioner, Mrs Comfort Ashaye, was allegedly chased away by a Diamond Bank Manager in Ikeja, Lagos after she had gone to lay complaint of her accumulated pension of N572,000 which developed wings from her account.

But Diamond Bank, in a response to Business Post enquiry on the matter on Thursday, said it was not true that its Manager maltreated the defrauded woman.

The financial institution said instead, when the matter was reported to them, the woman was comforted and given “better clarity on her account status.”

In the response sent through the lender’s PR agency, Prize Communications, Diamond Bank further said after its investigation into the case, it was discovered that the victim had given out her bank details to the fraudster, who pounced on the account.

Below is the reply by Diamond Bank to Business Post on the matter:

Mrs Comfort Ashaye came to the Diamond Bank branch sometime in March this year to transact and was told she had insufficient balance of N2 on her account. She expressed confusion and pain, but the branch manager took her into her office to comfort her and get better clarity on her account status.

Upon further probe, it was discovered that numerous mobile app withdrawals from her account in excess of N500k were made and she was asked if she had permitted/authorized any transaction by any means. She said no, but informed of a certain male that called her asking for her BVN details. She also informed that she hardly used her phone as it was always under her pillow at home.

Though she had the phone with her on that fateful day and she showed the branch manager and Diamond Bank staff the number that called her, which was a privately owned no (080).

Further investigations led the Diamond Bank staff to call the number which was answered but the guy also hung up as quickly as he picked it.

Mama’s phone also showed evidence of a 4 digit code, her mobile app pin, in her sent messages to this same unknown number.

She claimed that she lived alone and that all her children lived elsewhere.

However, Diamond Bank promised to investigate further to assist urgently. Her subsequent visit after the Easter break was with her son, who came and caused a scene witnessed by customers at the banking hall.

He rained abuses, threats, curses and even called Diamond Bank fraudulent. The bank security team came into the hall due to this and with the Diamond Bank staff tried to calm him, even mama also joined to plead on his behalf.  

The Diamond Bank branch team confirmed to mama that the matter had been escalated to the fraud unit of the bank and that the unit had identified one of the fraudulent withdrawals to an account at Fidelity Bank and that they were contacted to block the account; though the funds had been moved since and the account owners also unreachable.

Following that feedback to mama Ashaye, the branch was visited by an investigative journalist, who wanted our side of the story before going public. As per their policy, he was asked to get the customers introductory letter as the customer’s information was private. However, he was informed of what transpired at mama’s initial visit and the fact that she was called by an unknown person and her pin sent to the same number. The journalist expressed surprise as these details were unknown to him. He reiterated that he could use same number to track the criminals as he had successfully done in the past.

He collected the branch manager’s details and promised to come back to the bank within two weeks, but nothing was heard from him again.

The investigation was also concluded and customer was fully briefed of her negligence and the bank was not liable.

However, she maintained that she won’t take that, emphasising that there must be an insider (from the bank involved in the fraud). This matter was since concluded in April after the son’s threat to deal with the bank.

Below is the original story as shared by Mrs Ajulo:

Diamond Bank Again!

Mrs Comfort Ashaye is a Pensioner. Her pension is paid into her Diamond Account (statement in pic). On March 28 2017, her total pension was withdrawn overnight by fraudsters. Total of N585k was wired out of the account, leaving Mama with a balance of N2.07!

According to Mama, she went to her branch opposite Motorways Plaza Toll Gate area of Ikeja and the Branch manager shooed her away without letting her make a formal complaint.

She reported to a radio journalist Mr Joseph Folorunsho who tried to investigate but the same branch manager (her name is Ijeoma) threatened to lock him up and called security to harass him. As we speak, Mama Ashaye cannot explain what happened to her money.

This is the 3rd case of fraudsters wiping out consumer’s funds via online or phone platforms from Diamond Bank.

Please help share Mama Ashaye’s story until Diamond Bank investigates and refunds her pension.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Banking

Union Bank Seeks Stronger Collaboration to Confront Climate Change

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Union Bank NCF Confront Climate Change

By Modupe Gbadeyanka

The need for stronger collaboration to address climate change, advance conservation and equip young people to lead a more sustainable future has been emphasised by Union Bank.

At a symposium organised to commemorate 2026 World Environment Day in partnership with the Nigerian Conservation Foundation (NCF) at the Lekki Conservation Centre in Lagos, the financial institution urged businesses to match their commitments with action and pointed to the decisive role of finance in shaping a greener economy.

“As a bank that has been part of Nigeria’s story for over a century, Union Bank recognises that sustainable development and environmental responsibility must go hand in hand,” the company’s Chief Brand and Marketing Officer, Mrs Olufunmilola Aluko, stated.

“We believe businesses have a role to play not only in what they say, but also in what they do. Banks play an important role because they help determine where capital flows. The choices financial institutions make about what to fund and what to encourage help shape the kind of economy we build. This is a responsibility we take seriously at Union Bank, and it is one of the reasons gatherings like these matter to us,” she added.

In his keynote address, the Director General of NCF, Mr Joseph Daniel Onoja, framed conservation as a matter of human survival, noting that “nature has placed all the models that we need to be able to live well in it.”

“When we talk about nature conservation or environmental conservation, we’re saying human conservation because nature, Mother Earth, will always take care of herself.

“If we don’t take care of it, it will take care of itself by getting rid of us. Now, it is in our best interest to take care of the earth and learn from her, because she has provided everything we need to do so,” he further submitted.

A panel session featuring secondary school students from within and beyond Lagos brought an intergenerational dimension to the day. The students urged businesses and individuals to prioritise climate-conscious investments and cleaner energy sources, and exhibited innovations that turned waste into interior décor and clean energy.

Their work offered a vivid illustration of Sustainable Development Goal 12 on responsible consumption and production, and of the creativity a younger generation brings to the climate conversation.

This year’s World Environment Day theme, Inspired by Nature. For Climate. For Our Future, and the event, reflected a growing global consensus, captured in Sustainable Development Goal 13 on climate action and Sustainable Development Goal 17 on partnerships, that no single institution can meet the climate challenge alone.

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BOA Unveils Roadmap to Boost Agricultural Financing, Food Security

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agric financing

By Adedapo Adesanya

The Bank of Agriculture (BOA) has unveiled a strategic roadmap aimed at modernising its operations, expanding grassroots financial inclusion and accelerating agricultural transformation in line with the Federal Government’s food security agenda.

The chief executive of the bank, Mr Ayodeji Sotinrin, disclosed this in a statement issued on Friday that the institution is implementing operational upgrades and forging strategic partnerships to improve the delivery of agricultural intervention programmes and empower smallholder farmers across the country.

According to the statement, the BOA is strengthening its agricultural delivery architecture by expanding collaborations with state-level delivery platforms, licensed input suppliers and international development partners.

A key component of the strategy is a recently signed Memorandum of Understanding with the United Nations Development Programme (UNDP), aligning the bank’s revitalisation agenda with the UN agency’s Integrated Smart States Programme.

The bank said the partnership would help transform Nigeria’s agricultural sector into an investment-ready system capable of attracting blended and climate finance while supporting the One Million Hectare Tree Crop Initiative, described as a presidential priority expected to boost commercial agriculture, job creation and export diversification.

“Our vision for the Bank of Agriculture is to deploy capital in an intelligent, smart, and highly efficient way to reposition the institution as a catalyst for food security and rural prosperity. We are bringing everyone into the financial net, especially the youthful population of farmers in our hinterlands, to create a new, resilient food system for Nigeria,” Mr Sotinrin said.

The bank also disclosed that it had overhauled its verification framework to eliminate fraudulent beneficiaries and ensure interventions reached genuine farmers.

According to the statement, the new credit profiling process incorporates Bank Verification Number checks, Know Your Customer protocols and GPS farm mapping to strengthen transparency and accountability in loan disbursement.

Commenting on the initiative, the National President of the All Farmers Association of Nigeria, Muhammad Magaji, endorsed the verification measures while urging quicker loan disbursement.

“The All Farmers Association of Nigeria recognises the critical role the Bank of Agriculture plays in shielding our farmers from exorbitant commercial interest rates. While we continuously advocate for faster disbursement cycles to match planting seasons, we stand with the BOA on the need for strict verification.

“It is the only way to ensure that these interventions reach the genuine smallholder farmers who actually till the soil, rather than ‘political farmers.’ We remain committed to working closely with the BOA management to fine-tune this delivery framework,” he added.

The BOA further said it is modernising its nationwide operations by deploying digital farmer systems, agency banking models and solar-powered infrastructure across its 110 branches to improve service delivery in rural communities.

It added that recent ICT infrastructure support from the UNDP would strengthen its digital transformation efforts and enable the bank to provide financial and extension services directly to farmers.

The bank said it would continue engaging commodity associations, verified grassroots cooperatives and other agricultural stakeholders through town hall meetings and working groups to identify genuine beneficiaries and support the implementation of the National Agri-food System Investment Plan.

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PalmPay Calls for Trust, Responsible AI to Drive Payment Ecosystem Innovation

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PalmPay Payment Ecosystem Innovation

By Adedapo Adesanya

Stakeholders, including industry leaders, regulators, and payment experts, have called for stronger infrastructure, responsible artificial intelligence (AI) adoption, and deeper cross-sector collaboration to unlock the next phase of growth in Nigeria’s digital payments ecosystem.

They made the call during the 2026 Digital Pay Expo held in Lagos on June 17 and 18, 2026. This year’s event focused heavily on the transformative role of AI, cybersecurity, cross-border transactions, and deepening financial inclusion across Africa.

Speaking at the event, Dr Rekiya Yusuf, Director of the Payment System Supervision Department at the Central Bank of Nigeria (CBN), represented by Mr Chika Ugwueze, Deputy Director, stated that Nigeria’s payment ecosystem is rapidly evolving beyond digital adoption into deeper digital transformation.

According to Dr Yusuf, artificial intelligence is emerging as a critical driver of this shift, particularly in real-time fraud detection and expanding access to underserved populations.

“The goal is to make financial transactions seamless. AI is now driving innovation, helping in real-time fraud detection and helping to expand access,” she said.

She noted, however, that important gaps remain, particularly around infrastructure and inclusion. Building a resilient digital market system in the AI era requires reliable connectivity, robust infrastructure, intentional talent development, and sustained capacity building.

Echoing the regulator’s call for robust ecosystem support, Mr Chika Nwosu, Managing Director of PalmPay Nigeria, said trust, access, and practical financial support remain critical to helping small businesses participate more meaningfully in the formal economy.

He noted that while micro, small, and medium enterprises (SMEs) contribute an impressive 40 per cent to Nigeria’s Gross Domestic Product (GDP), limited access to credit and reliable payment infrastructure continues to slow their ability to grow and scale.

To drive true innovation, Nwosu argued that financial inclusion must move beyond simply opening accounts and enabling basic transactions; it requires building a foundation of trust and tangible economic empowerment.

“SMEs contribute 40 per cent of the country’s GDP. For us at PalmPay, we don’t just provide payment solutions to them, we also support them with financial tools they need to expand and create jobs,” he said.

Mr Nwosu further emphasised the importance of digital literacy, noting that a stronger understanding of digital tools and AI-enabled systems will be essential to building long-term trust and participation across the ecosystem.

The discussions at Digital Pay Expo 2026 reflected a growing consensus across the industry: the future of African digital payments will depend on getting the fundamentals right. That means stronger infrastructure, responsible use of AI, better cybersecurity, and closer collaboration between regulators, fintechs, and other ecosystem players.

For PalmPay, the event reinforced the importance of building a payments ecosystem that is more resilient, more secure, and better equipped to support inclusion and growth at scale.

Founded in 2019, PalmPay has expanded its operations across emerging markets, providing digital financial services ranging from payments and savings to credit and merchant solutions, while supporting financial inclusion through smartphone financing and access to digital banking services.

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