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Sterling Bank, Customer Quarrel Over N2.9m Fraud

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**EFCC Wades in

By Dipo Olowookere

A fraud to the tune of N2.9 million is already causing a disagreement between Sterling Bank and one of its customers.

While the bank is accusing the customer, Providence Heights Secondary School Staff Welfare Association, of being careless with its account details, the bank account holder claims the financial institution should be held responsible for its ‘missing’ money.

Already, the customer has run to the Economic and Financial Crimes Commission (EFCC) for assistance and we learnt the agency is looking into the matter with a view to solving the disagreement and bring those involved in the alleged fraud to book.

The customer alleged that officials of Sterling Bank removed N1.2 million from its account domiciled with the bank’s branch on Iju Road, Iju, in Ifako-Ijaiye Local Government Area of Lagos State on July 6, 2018, which it said was reported to the lender.

It was further said another illegal transaction occurred on the account, but this time, the sum of N1.7 million was moved on November 1, 2018.

But Sterling Bank, which reacted to this issue in a statement to The Witness through its spokesman, Mr Adeola Adejokun, said, “Sterling Bank is not in a fix over the fraudulent transaction referenced. It was investigated with the outcome indicating that confidentiality and security of financial information tied to the association’s accounts were compromised by its executives.

“We take the protection of the financial information of our customers seriously by always updating policies and procedures to stay ahead of new strategies used by fraudsters.

“The bank also understands that customers have a role to play in keeping their financial information safe out of the reach of fraudsters, and are consistently educating them to protect their identity, smartphones, accounts, avoid suspicious emails, text or phone calls.

“The ex-chairman of the welfare account reported a case of N1.2 million after his phone was stolen and fraudulent transactions done through USSD, Flutterwave and mobile app on the 6th of July 2018.

“He, however, reported to the bank on 9th of July 2018 after the fraud had happened. We were able to salvage the sum of N500,000.00 and deactivated the account across our e-channel platforms.

“Immediately the issue was reported, we contacted the respective banks where the funds were transferred if we could still salvage the funds. We were able to salvage the sum of N500,000.00 and this had been credited to the customer’s account and was acknowledged by the customer.

“The custodian of the account (ex-chairman of the welfare account) failed to report incidence of stolen phone to the bank immediately it happened which would have ensured the deactivation of his account across all our e-channel platforms and ultimately prevent the fraud.

“The account was linked to one of the signatories’ personal account after his account had been profiled on Sterling Mobile platform using his registered mobile line and personal debit card details (PAN, CVV, expiry date & PIN). The customer’s account was debited with the sum of N1,746,000.00 and funds transferred to two banks and also used for virtual top-up. We contacted the beneficiary banks with the sum of N129,000 salvaged. “The association’s executive who had his personal account profiled on Sterling Mobile and linked to the welfare account, confirmed that he was called by someone who claimed to be from the bank and in the process, divulged his card details – PAN, CVV, expiry date and PIN to this supposed staff. The divulged card details were subsequently used for the fraudulent transactions.”

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Banking

Ecobank Grows Net Revenues by 17%, Profit by 22% in FY 2025

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Ecobank Back2School loans

By Aduragbemi Omiyale

Ecobank Group, the parent company of Ecobank Nigeria Limited, has released its financial statements for the 2025 accounting year, growing its net revenues by 17 per cent to $2.5 billion from $2.1 billion in the preceding year.

An analysis of the earnings showed that Corporate and Investment Banking (CIB) revenues grew by 21 per cent, while Consumer and Commercial Banking (CCB) earnings rose by 14 per cent, with higher transaction volumes across channels expanding Payment revenue by 14 per cent to $305 million in the period under review.

Details of the results submitted to the Nigerian Exchange (NGX) Limited showed that pre-tax profit went up by 21 per cent to $801 million, and the net profit jumped by 22 per cent to $407 million from $333 million, with the earnings per share (EPS) up by 23 per cent.

Business Post observed that customer deposits increased to $25.3 billion, with gross loans and advances to customers up by $2.3 billion to $12.8 billion.

Commenting on the performance of the financial institution, the chief executive of Ecobank, Mr Jeremy Awori, said, “Our 2025 performance has further demonstrated that our Growth Transformation and Returns (GTR) strategy, along with our geographically diversified business model, are yielding positive results.”

He disclosed that regarding the Consumer Banking business, the company broadened access for both new and existing customers by expanding digital account openings in more markets.

“We installed 500 new ATMs, extended our Direct Sales Agents into 22 markets, and added over 1,000 new personnel. In Commercial Banking, we strengthened our relationships with small and medium-sized enterprises (SMEs), particularly in the agribusiness sector, by introducing specialised expertise and enhanced digital tools to serve our clients better and improve access to funding.

“Within CIB, we secured over 75 major mandates with multinationals, development finance institutions (DFIs), humanitarian agencies, and regional corporations, while $610 million in commodity financing supported robust performance in our Trade business,” he added.

He commended the nearly 14,000 employees of the organisation for their efforts in growing the key performance indicators, noting that “these achievements would not have been possible without” their dedication.

“As we look ahead to 2026, we remain confident in our ability to execute our GTR strategic initiatives. However, we are fully aware of the potential implications for economic and financial conditions stemming from geopolitical tensions in the Middle East, as well as macroeconomic impacts across Africa and globally. Our focus remains on executing with agility, resilience, and disciplined risk and expense management across all our markets,” Mr Awori stated.

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Banking

Stop Granting Loans Without Credible Collateral—EFCC Warns Banks

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Single-Digit Interest Loans

By Modupe Gbadeyanka

Banks operating in Nigeria have been warned by the Economic and Financial Crimes Commission (EFCC) against granting unsecured loans to customers.

The Acting Zonal Director for the Lagos Zonal Directorate 2 of the agency in Ikoyi, Mr Bawa Usman Kaltungo, said giving loans without credible collateral often leads to insider abuse and non-performing loans.

According to him, loans backed only by personal guarantees, including those of top executives, are inadequate and put depositors’ funds at risk.

“We have issues with banks’ mode of giving loans. The process often shows insider abuse,” he said when the Chief Audit Executive of First Bank of Nigeria Limited, Mr Mufutau Olawale Abiola, led a delegation on a courtesy visit to his office in Lagos.

“Top-down loans are not secured. You cannot give a loan based solely on the personal guarantee of the chief executive; this is not security. Banks must not issue loans without verifiable collateral. If there is proper collateral for loans obtained by bank customers, this will reduce the rate of non-performing loans,” he stated.

Mr Kaltungo further warned that a bank is only a custodian, and that giving loans without adequate collateral “amounts to tampering with depositors’ funds,” urging lenders to implement measures, including thorough due diligence on its customers, to prevent loan defaults.

“Even in situations where you outsource due diligence, there must be a clause of liability,” he said.

Reaffirming the commission’s commitment to continued cooperation with the bank in tackling financial crimes, he urged the bank to release its staff promptly when invited during investigations of alleged financial crimes.

“When we invite your staff, especially where insider connivance is suspected, you must release them so we can jointly fight economic and financial crimes. We must work together to stay ahead of criminals.

“Let me add that where money is, that is where people’s hearts are. Most of the time, we escalate issues to foreign security agencies as may be necessary,” he added.

Earlier, Mr Abiola expressed gratitude to the EFCC leadership for the engagement, noting that the visit was intended to strengthen the existing collaboration between the bank and the Commission.

While urging the EFCC to expedite investigations into cases involving its staff and others, he also disclosed that a designated team in his bank handles requests from the EFCC.

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Banking

Bankit Introduces Smart Payment Cards

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Bankit Smart Payment Cards

By Modupe Gbadeyanka

As part of its commitment to delivering fast, secure, and truly accessible financial solutions at scale, Bankit has introduced a smart payment card.

It is completely free to customers, with no card issuance fee required and can be delivered nationwide at no extra cost.

Fully integrated with the Bankit app, the new payment cards enable users to carry out a wide range of transactions with ease, including ATM withdrawals, POS payments, and online purchases, while also allowing real-time tracking and management of spending.

The introduction of Bankit Cards marks a significant evolution of the platform’s already strong offering, which has seen widespread adoption for its instant transfers, seamless bill payments, and secure digital transactions.

By eliminating the cost barrier typically associated with card ownership, Bankit is setting a new benchmark for value in Nigeria’s digital banking space while extending its capabilities into everyday physical and online payments.

The Head of Marketing at Bankit, Mr Kingsley Ezenwa, described the initiative as a bold step toward deepening customer trust and accelerating financial inclusion.

“The launch of Bankit cards, completely free for our customers, is a defining moment in our growth journey. We are not just introducing a new product; we are removing barriers and expanding access to modern financial tools for millions of Nigerians,” he said.

He emphasised that the decision to waive both card and delivery fees reflects Bankit’s broader philosophy of putting customers first while building a truly inclusive financial ecosystem.

“Our users already trust Bankit for seamless transfers and bill payments. By making our cards free, we extend that value into everyday spending online, offline, and anywhere payments are required without adding any extra cost burden,” he added.

As Nigeria’s fintech landscape becomes increasingly competitive, Bankit continues to distinguish itself through simplicity, affordability, and superior user experience. The platform’s rapid growth is driven by its ability to anticipate and respond to the evolving needs of modern consumers who demand fast, reliable, and cost-effective financial services.

At the core of Bankit’s offering is a strong commitment to security. The platform integrates advanced protection systems, including real-time transaction monitoring, multi-layer authentication, and robust encryption protocols designed to safeguard user funds and data at every touchpoint.

“Security remains at the heart of everything we do. While we are making access easier and more affordable, we are also ensuring that our users enjoy the highest level of protection, delivering not just convenience, but true peace of mind,” Mr Ezenwa further stated.

With increasing adoption across individuals and small businesses, Bankit is quickly becoming Nigeria’s preferred fintech choice, playing a key role in driving financial inclusion and accelerating the transition to a cashless, digitally empowered economy.

“Bankit is scaling rapidly because we understand the needs of modern consumers. Simplicity, reliability, innovation and now affordability are what set us apart. Offering these cards free of charge is another step toward becoming Nigeria’s leading digital banking solution,” he concluded.

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