By Dipo Olowookere
The management of TAJBank has again promised to continue to provide an excellent service to its customers through its various channels.
This reassurance was given by the Divisional Head Operations of TAJBank, Mr Saheed Ekeolere, in commemoration of the International Customer Service Week which held from October 5 to 9, 2020.
The financial institution celebrated the week themed Dream Team with a series of exciting initiatives to reward its customers.
“As a young institution built on strong core values such as customer centricity, we have set what some may call, impossibly high standards in our pursuit of service excellence and the consistent improvement of such.
“It is a vital part of our brand culture that we honour our customers every day in our service to them. It is just as vital that our customers are aware of how important they are to us,” Mr Ekeolere was quoted as saying in a statement issued by the lender.
TAJBank said it expects to meet the needs of its customers by leveraging on its unique business model, innovative IT solutions and excellent service delivery.
The company, in less than a year of operation, has introduced several initiatives to significantly enhance customer experience including the strategic growth of its branch network, ATMs and Agency Banking network, as well as the establishment of TAJMall, Nigeria’s first ethical mall to serve the varied lifestyle needs of its audience.
Customer Service Week began 33 years ago and over the years has grown into an annual global event.
It is a period when service organisations/global brands celebrate the patronage and loyalty of their esteemed customers by introducing several unique activities to appreciate them.
