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UBA Reiterates Commitment to Customers’ Satisfaction

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Kennedy Uzoka UBA Shareholders

By Ashemiriogwa Emmanuel

The Group Managing Director/Chief Executive Officer, United Bank for Africa (UBA) Plc, Mr Kennedy Uzoka, has reiterated the commitment of the company to prioritise customers’ satisfaction.

Mr Uzoka, in a message to commemorate this year’s Customer Service Week, applauded the staff members and the vital role they have played in the organization towards satisfying their customers and urged them not to relent.

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers as various institutions and establishments on a daily basis across the world.

The bank’s theme for this year’s celebration, which stretches from October 4 to October 8, 2021, is The power of service as it translates the bank’s persistent determination to provide service to customers despite the global pandemic.

“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!” he stated.

The UBA boss, in the letter, also stressed the need to be consistent in delivering excellent service to customers, adding that the bank, in the last few years, embarked on a journey to ensure excellence, enterprise, and execution.

He said that this is absolutely achievable when an institution focuses primarily on satisfying its customers.

Mr Uzoka noted, “As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy.”

United Bank for Africa Plc is a Nigerian pan-African financial services group headquartered in Lagos.

It has subsidiaries in 20 African countries and offices in London, Paris, and New York, and is listed as a commercial bank by the Central Bank of Nigeria.

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Banking

MSMEs Funding Gap: CBN May Raise Capital Base of NEXIM Bank, BoI, Others

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NEXIM bank

By Adedapo Adesanya

The Central Bank of Nigeria (CBN) is considering the recapitalisation and restructuring of Development Finance Institutions (DFIs) to address the significant financing gap facing micro, small, and medium-sized enterprises (MSMEs).

The Deputy Governor of the apex bank in charge of Economic Policy, Mr Muhammad Abdullahi, disclosed this during a panel session at the launch of the Nigeria Development Update by the World Bank in Abuja on Tuesday.

He explained that a recent review by the apex bank found that existing DFIs were too small to meet the credit needs of businesses.

DFIs are specialised, government-backed financial entities designed to promote economic growth by funding critical sectors like agriculture, infrastructure, and SMEs. Key institutions include the Bank of Industry (BOI), Development Bank of Nigeria (DBN), Nigeria Export Import Bank (NEXIM Bank), Bank of Agriculture (BOA), National Credit Guarantee Company Limited, and Nigerian Consumer Credit Corporation, among others.

“We conducted a review last year of the development finance space. Across all the DFIs in Nigeria, the total asset base is slightly above N8 trillion, whereas what is required in development finance for MSMEs is over N130 trillion,” he said.

He said that simply injecting capital would not solve the problem.

“The only way to address this is not only through public sector capital injections into these institutions, but also by making them bankable and investable,” he said.

Abdullahi said the CBN and the Ministry of Finance are reviewing DFI structures to improve their efficiency and risk appetite.

“We are reviewing the entire sector to ensure that we can correct the incentives, improve risk appetite, and also strengthen capital levels,” the deputy governor added.

He also said the reforms aim to introduce stronger market-based principles.

“We are looking at the structure to see how more market fundamentals can be incorporated, because the way it has been done in the past has not delivered the desired results,” Mr Abdullahi said.

On the persistent financing challenge for MSMEs, he said lending to the real sector has always been one of the structural challenges “Nigeria’s economy faces in terms of ensuring that credit reaches businesses that require it”.

Business Post reports that the CBN recently concluded the recapitalisation of the Nigerian banking sector, while the insurance sector is ongoing.

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Banking

Sterling Bank Disburses N43.9bn Loans to 2,450 Female Entrepreneurs

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sterling bank OneWoman initiative

By Modupe Gbadeyanka

The women-focused initiative by Sterling Bank, OneWoman, is already yielding positive results, especially in promoting financial inclusion and empowering female-led enterprises in Nigeria.

Business Post reports that the programme was created to support women through three key pillars of capital, capacity, and community.

In 2025, according to the Head of the OneWoman Initiative, Ms Ezinne Nwokafor, the initiative gave out N43.9 billion loans to 2,450 female entrepreneurs, trained 6,000 of them, served about 380,000 women across three sectors of career women, women in business and freshers, and their vision 2030 is to give out N500 billion loans to one million women across their three sectors.

She noted that a significant majority of Nigerian women remain excluded from formal credit, with only a small percentage able to access structured financing. Despite improvements in financial inclusion, women continue to face systemic barriers that limit their ability to secure funding.

Ms Nwokafor pointed out that women account for a substantial share of micro, small, and medium enterprises and contribute meaningfully to the economy, yet face a financing gap estimated at $42 billion annually, according to the International Finance Corporation.

She also referenced data showing that more than half of women-led businesses identify access to finance as a major constraint, while rejection rates for loan applications remain significantly higher for women than for men.

According to her, these challenges are often linked to structural issues such as gaps in asset ownership, social norms, and limited access to financial data and visibility.

“Sterling’s OneWoman initiative is positioned to bridge this gap by combining financial solutions, mentorship, capacity building, and community support for women across different stages of their journey,” she said at the Funding Her Future Breakfast Dialogue in Lagos.

The session brought together voices from across sectors for a focused and necessary conversation on how to unlock more inclusive and effective financing pathways for women-led businesses in Nigeria.

On his part, the chief executive of Sterling Bank, Mr Abubakar Suleiman, said, “Women-led businesses need the right support systems, the right networks, and the right ecosystem to grow with confidence and scale with resilience.”

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Banking

Alpha Morgan Bank Supports Redeemer’s University Business School

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alpha morgan bank redeemer's university business school

By Modupe Gbadeyanka

Alpha Morgan Bank has reaffirmed its commitment to supporting institutions that drive intellectual growth and national development.

The lender gave this reassurance at the commissioning of the Redeemer’s University Business School by Pastor (Mrs) Folu Adeboye, the wife of the General Overseer of the Redeemed Christian Church of God (RCCG), Pastor Enoch Adeboye.

Speaking at the event, the Managing Director of Alpha Morgan Bank, Mr Ade Buraimo, said the company was proud to be associated with the school, noting its commitment to education and institutional development.

As part of its broader focus on knowledge sharing and thought leadership, Alpha Morgan Bank will host its Economic Review Webinar in May 2026, bringing together experts to share insights on key economic trends and opportunities.

The commissioning of the business school was witnessed by distinguished guests, including the Pro-Chancellor and Chairman of the Governing Council of Redeemers University, Professor Oluwatoyin Ogundipe; the Vice Chancellor, Professor Shadrach Olufemi Akindele; Mrs Bola Obasanjo; and other notable dignitaries.

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