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Why Airtel Spam Alert Service is a Game Changer for Mobile Security

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Airtel Spam Alert Service

By Joan Aimuengheuwa

By embedding real-time spam alert at both the network and systems level, Airtel strengthens trust in telecom infrastructure, a foundational element for digital economies, ensuring cross-network security accountability, proving that telcos can and should take more responsibility for securing the digital environment, not just selling data plans.

Have you ever won a “N5 million giveaway” from a number you’ve never dialled? Or been warned that your BVN would be “blocked in 24 hours” unless you click a link? If you never fell for these, then congratulations, you’re a part of Nigeria’s club named, The National Association of Spam SMS Survivors.

That’s not a real club though, but seriously, in 2024 alone, fraud in Africa surged by 21%, with phishing and SMS scams responsible for nearly half (48%) of all incidents.

As revealed by the Nigeria Inter-Bank Settlement System (NIBSS), the country’s financial sector lost over N52.26 billion to fraud, a 350% increase, over five years. This tells us that mobile networks are no longer used as just channels of communication, they are becoming active fields for criminals.

This is why Airtel’s launch of a Spam Alert Service in March 2025 couldn’t have been better timed. It is a commendable effort that also signifies in mobile security across Africa. It is beyond merely reacting to fraud; it appears to be preventing it in real time.

The Scale of the Problem

Nigeria is ranked 7th globally for spam SMS. Research shows that 87% of mobile users in the country receive unsolicited messages, many of which are fraudulent. Airtel itself reported that its internal analysis showed that 60% of its customers were receiving spam monthly.

These are not just annoying messages, they open the gates to fraud, asking users to click dangerous links or share sensitive data.

And while East Africa leads the continent with a 27% fraud rejection rate, West and Central Africa still struggle at 22%. The threat has gone beyond a telecoms issue, we can see it’s now an economic and societal one.

Airtel’s Intelligent Countermeasure

Airtel Africa, with over 150 million subscribers and operations in 14 countries, has responded with a network-level AI-powered Spam Alert Service.

While some members of the public have raised concerns over likely privacy breaches, Airtel has confirmed that the Artificial Intelligence in the backend of the Spam Alert Service does not read user messages. Instead, it analyses over 250 parameters including the frequency of the sender, message volume, link patterns, and geographical spread.

At its core, the service simply identifies and flags suspicious SMS messages in real time, labelling them as “Suspected SPAM” and alerting the recipient immediately. It requires no app download, no user configuration, and is automatically activated for all Airtel users, smartphone or feature phone. It’s a simple, although not easy, solution to a thorny problem.

Using a proprietary dual-layer protection system, one at the network level and another at the IT systems level, Airtel AI Spam Alert Service is reported to process over 1.5 billion messages in under two milliseconds.

Real Time Results

Between it launch in Nigeria on March 13 and May 20, 2025, just two months, the Spam Alert Service flagged 9,667,008 suspicious messages, according to Airtel reporting. That number includes 528,080 sent by userson the Airtel network (on-net) and 9,138,928 sent by users from other networks (off-net).

This staggering number indicates both the scale of fraud attempts and the importance of cross-network security measures. The Airtel system doesn’t just defend its own users, it monitors the messages entering the network from outside, offering an additional layer of safety for subscribers.

According to Airtel Nigeria CEO, Dinesh Balsingh, this innovation reiterates the strength of the telco’s AI-driven infrastructure in tackling the threat of spam and scam messages. “We understand that trust is the cornerstone of digital communication,” he stated, adding that, “This is why the AI is constantly learning, so as to keep pace with the changes in methods employed by spammers.”

Why This is a Game Changer

Network-Level Protection: Unlike most solutions that depend on user-side apps, Airtel’s service operates within its core infrastructure; it is always on and scanning, making it harder for threats to go undetected.

No User Action Required: There are no installations, updates, or settings for users to worry about.Every Airtel user, regardless of their phone type, gets protected by default.

Real-Time Alerts: The AI flags spam SMS in milliseconds, giving users feedback on potentially harmful messages as the messages arrive.

Scalable and Inclusive: Whether you’re using a basic feature phone in rural Tanzania or a smartphone in Lagos, you get the same level of protection, and this makes the service replicable in all of Airtel’s markets across Africa.

National Support and Expansion

Dr. Bosun Tijani, minister for Communications, Innovation and Digital Economy, endorsed the solution, commending Airtel for aligning with national priorities.He stressed that the Airtel Spam Alert Service demonstrates how artificial intelligence can enhance online security and economic empowerment.

Similarly, Dr. Aminu Maida, EVC/CEO of the industry regulator, the Nigerian Communications Commission (NCC), noted the sector-wide value, pointing out that it boosts consumer trust and directly supports national telecom security goals.

Following its success in Nigeria, the service has now expanded to Tanzania and Kenya, with a rollout planned for all 14 countries where Airtel operates.

Feedback from early users has been overwhelmingly positive. Many have reported improved personal awareness to SMS messages.

According to Balsingh, the AI Spam Alert Service is not a one-off solution, it is embedded in Airtel’s focus on integrating intelligent systems across its offerings while improving user experience. With threats becoming more sophisticated, “so will our solutions,” he said.

The company’s Spam Alert Service is a necessary evolution in how we think about mobile security, proactive, intelligent, and inclusive. Mobile phones are lifelines to finance, communication, and commerce, and this service does more than pinpoint spam, it restores user confidence.

And across the current digital space, confidence is indeed everything.

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FCCPC, NAFDAC to Tackle Unsafe Products, Unfair Market Practices

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nafdac FCCPC

By Adedapo Adesanya

The Federal Competition and Consumer Protection Commission (FCCPC) and the National Agency for Food and Drug Administration and Control (NAFDAC) have signed a Memorandum of Understanding (MoU) aimed at closing regulatory gaps and strengthening enforcement against unsafe products and unfair market practices.

The agreement, signed in Abuja on Wednesday, is expected to deepen collaboration between both agencies in areas such as product safety, consumer protection, and enforcement of standards.

The deal also introduced a structured system for information exchange between both regulators, aimed at eliminating delays that often hinder investigations and enforcement.

Speaking at the event held at the commission’s corporate headquarters, the Executive Vice Chairman of FCCPC, Mr Tunji Bello, said the pact marks a deliberate step towards coordinated regulation in Nigeria’s consumer market.

He said, “This event marks a deliberate step towards strengthening collaboration in the service of Nigerian consumers, particularly in areas where product safety and consumer protection overlap and require coordinated action.

“The mandates of the FCCPC and the National Agency for Food and Drug Administration and Control NAFDAC, are clearly set out in law, although their functions increasingly overlap in practice.”

Mr Bello explained that while both agencies have distinct legal mandates, their responsibilities increasingly intersect in practice, especially in dealing with substandard goods, unsafe pharmaceuticals, and misleading product claims.

According to him, “FCCPC focuses on protecting consumers from unfair, deceptive, or exploitative market behaviour. It also promotes competition, investigates complaints, and enforces remedies where consumer welfare has been undermined. NAFDAC’s responsibilities are more product-specific.

“It regulates the manufacture, importation, distribution, advertisement, and use of food, drugs, cosmetics, medical devices, chemicals, and packaged water. Its central concern is safety and quality, ensuring that regulated products meet required standards both before and after they enter the market.”

Mr Bello acknowledged that their regulatory functions increasingly overlap in practice, particularly in areas affecting both product safety and consumer rights.

He noted that issues such as misleading product claims, substandard goods, unsafe pharmaceuticals, and deceptive advertising often cut across the mandates of both agencies, requiring coordinated intervention.

He further explained that a harmful product in the market is not only a public health concern under NAFDAC’s jurisdiction, but also a consumer protection issue that falls within the enforcement scope of the FCCPC.

Similarly, cases involving false or misleading advertising of regulated products typically demand joint action from both institutions.

Against this backdrop, the agencies said the newly signed MoU provides a structured framework to address these overlaps, enabling more effective collaboration, clearer responsibilities, and improved regulatory outcomes.

The FCCPC boss stated, “In reality, the work of both agencies often converges. Issues such as misleading product claims, substandard goods, unsafe pharmaceuticals, and deceptive advertising raise questions that fall within both product safety and consumer protection. For instance, a harmful product that reaches the market is not only a public health concern under NAFDAC’s remit, but also a consumer protection issue for FCCPC.

“The same applies to false advertising of regulated products, which typically requires input from both bodies. Given this overlap, a formal Memorandum of Understanding provides a practical basis for cooperation. The MoU being executed today, therefore, establishes a clearer and more workable framework for collaboration between the two institutions.”

He added that the new framework would eliminate confusion for consumers and improve response time to complaints.

“Rather than leaving consumers to decide which agency to approach, complaints can now be received and reviewed in one place, and then directed through clearly defined channels. This will make the system more efficient and more responsive,” Mr Bello said.

The FCCPC boss also disclosed that the agreement provides for data sharing, joint investigations, and coordinated enforcement actions, as well as capacity building through training and technical collaboration.

He stressed that the ultimate goal is to build trust in the market.

“Effective regulation is not just about enforcement. It builds confidence. When consumers trust that products are safe and their rights are protected, markets function more efficiently,” he added.

In a stern warning to violators, Mr Bello said the collaboration would strengthen oversight and deter non-compliance.

“This will send shivers down the spine of those who are mischievous in our society, those who try to circumvent the rules. The message is clear: enforcement will be stronger and more coordinated,” he said.

On her part, the Director-General of NAFDAC, Mrs Mojisola Adeyeye, described the agreement as critical to protecting Nigerians from harmful products and ensuring that consumer rights are upheld.

She said the partnership goes beyond documentation and must translate into action.

“This MoU is extremely important for the nation. But beyond the document, what matters is action. We do not need theory when it comes to consumer protection; we need results,” she said.

Mrs Adeyeye recounted instances where FCCPC responded swiftly to complaints she personally raised as a consumer, leading to immediate corrective actions by erring businesses.

“The two times that I complained, he responded almost immediately, and the enterprise made amends. That is the way it is supposed to be. That is the kind of leadership we need,” she said.

She emphasised that while NAFDAC ensures product safety and quality, FCCPC plays a critical role in protecting the rights of consumers who use those products.

“NAFDAC is about the safety and efficacy of products, but it is people who use those products. That is where FCCPC comes in. Consumers have the right to complain, and we must ensure those complaints lead to action,” she added.

The NAFDAC boss further noted that the collaboration would strengthen enforcement tools, including sanctions against violators, while enhancing public awareness through coordinated communication.

She said, “NAFDAC has the mandate to act against violators, FCCPC will fight for the consumer, and together we will ensure that Nigerians are protected. For the people who are watching us. Because this will be televised, just know that you are on our minds.

“In terms of product quality, safety and efficacy. In terms of your rights as a consumer to complain. We are watching your back.”

The MoU is expected to streamline complaint handling, improve regulatory coordination, and ensure faster resolution of consumer issues, while also creating a more predictable compliance environment for businesses.

The move comes at a time when Nigeria is battling the proliferation of substandard products, fake drugs, and deceptive advertising, all of which have continued to undermine consumer confidence and public health.

With both agencies now working under a unified framework, stakeholders say the success of the agreement will depend on sustained implementation and consistent enforcement.

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Lagos, Abuja Courts Order Return of Airtime, Data Lending Services

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data and airtime loan services

By Adedapo Adesanya

Two divisions of the Federal High Court have issued interim injunctions restoring airtime lending services and restraining the enforcement of the contentious regulations introduced by the Federal Competition and Consumer Protection Commission (FCCPC).

FCCPC introduced the controversial Digital, Electronic, Online or Non-Traditional (DEON) Consumer Lending Regulations in 2025, prompting legal actions by telecom firms.

The rulings, delivered in Lagos and Abuja, restored the data and airtime loan services, relied upon by millions of Nigerians.

In Lagos, Justice Ambrose Lewis-Allagoa, on April 15, 2026, granted four interim injunctions in suit marked FHC/L/CS/760/2026, filed by the Wireless Application Service Providers Association of Nigeria (WASPA) against FCCPC.

The court restrained the commission, its officers and agents from enforcing the DEON Regulations, including several key provisions of the framework.

It further barred the FCCPC from interfering with the operations of WASPA members, imposing sanctions or fines for alleged non-compliance, or issuing directives connected to the enforcement of the regulations and adjourned to April 17, 2026, for further hearing.

Relatedly, the Federal High Court in Abuja on April 24, 2026, granted an interim order in suit marked FHC/ABJ/CS/779/2026 following an ex parte application by Nairtime Holdings Limited and Nairtime Nigeria Limited against MTN Nigeria Communications Plc and Airtel Networks Limited.

The court restrained both telecom operators, their officers and agents from suspending, restricting or otherwise interfering with Nairtime Nigeria Limited’s access to their platforms, including short codes, Short Message Service (SMS), and Unstructured Supplementary Service (USSD).

The order applies for the duration of Nairtime’s valid licence issued by NCC and prevents the operators from relying on the FCCPC regulations as a basis for any disruption.

The applicants had argued that the planned suspension of services was based on a directive linked to the DEON Regulations, despite their compliance with contractual obligations and the absence of any established breach or required notice.

The court found sufficient grounds to grant interim relief pending the determination of the substantive suit.

Taken together, the two rulings effectively place the enforcement of the DEON Regulations on hold, creating a temporary legal framework that allows airtime lending and related services to continue.

The FCCPC is restrained from acting against VAS providers, while telecom operators are prevented from using the regulations to deny licensed operators access to their networks.

The DEON Regulations, introduced by the FCCPC in July 2025, were designed to extend regulatory oversight to unsecured digital lending, including airtime and data credit services.

However, the move triggered strong opposition from industry stakeholders, particularly the Association of Licensed Telecommunications Operators of Nigeria (ALTON), which argued that the regulations encroached on the NCC’s statutory mandate, created overlapping compliance obligations, and conflicted with an existing memorandum of understanding between the regulators.

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P+ Beats Others to Clinch NSIA Media Intelligence Deal

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PPlus x NSIA

By Modupe Gbadeyanka

P+ Measurement Services Limited has been chosen as the preferred agency to provide media intelligence services for the Nigeria Sovereign Investment Authority (NSIA).

P+ won the media monitoring and intelligence business after a competitive and rigorous pitch process involving four agencies.

The foremost agency, run by Mr Philip Odiakose as the Chief Media Analyst, will provide continuous media intelligence across NSIA’s operations and affiliated interests, delivering insight-driven analysis to strengthen reputation management, stakeholder engagement, and communication performance.

It was gathered that the selection process assessed strategic thinking, execution capability, and the ability to deliver timely, decision-ready intelligence.

P+ distinguished itself through its strength in near real-time media monitoring, advanced measurement frameworks, and performance audit systems designed to support complex institutions with multiple stakeholder interests.

It brings a strong and diverse portfolio spanning government institutions, financial services, development organisations, multinationals, energy, telecommunications, and NGOs. Its approach combines global best practices with deep local expertise, ensuring that intelligence is both contextually relevant and strategically useful.

Commenting on the win, Mr Odiakose noted that the process reflected the level of diligence expected from an institution like NSIA, adding that the P+ focus remains on delivering media intelligence that goes beyond tracking media mentions to explaining narratives, measuring impact, and guiding decision-making.

He emphasised that P+ will leverage its global methodologies, adapted to local realities, to provide NSIA with timely insights, clear performance evaluation, and a deeper understanding of how media perception shapes outcomes.

Also speaking, the Corporate Communications at NSIA said P+ was chosen because it demonstrated a strong understanding of its requirements and a clear ability to translate media data into meaningful insight.

The NSIA communications team noted that the firm’s proven track record across sectors, combined with its disciplined approach to measurement and evaluation, positioned it as a credible partner to support NSIA’s communication priorities and broader institutional objectives.

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