Brands/Products
Why Automated Dashboard is Falling Short in PR Measurement

By Philip Odiakose
Public relations is an integral part of any organization’s communication strategy. It involves creating and maintaining a positive image of the brand in the minds of the target audience. PR professionals use various tactics, such as media relations, influencer marketing, and content creation, to achieve their goals.
However, measuring and evaluating the effectiveness of these tactics is crucial to understanding the return on objective (ROO) and making data-driven decisions.
In recent years, many PR professionals have turned to automated dashboards to measure and analyze their PR metrics. While these dashboards offer a level of convenience, they are falling short in PR measurement. In this article, I will explore why automated dashboards are not the silver bullet for PR measurement.
- Lack of Customization
One of the major drawbacks of automated dashboards is the lack of customization. These dashboards are designed to be a one-size-fits-all solution, which means that they may not capture all the metrics that are relevant to a particular PR campaign or engagement.
For instance, if a company is running a campaign to increase its media presence, the automated dashboard may not track all the relevant metrics, making it difficult to gauge the campaign’s success accurately. Automated dashboards may also not take into account the specific goals and objectives of the PR campaign, resulting in incomplete data and inaccurate results.
- Inability to Measure the Quality of Coverage
Automated dashboards are designed to measure the quantity of media coverage, such as the number of mentions, shares, or likes. However, they are unable to measure the quality of the coverage. Quality metrics, such as tone, message penetration, and audience reach, are essential for PR professionals to determine the effectiveness of their campaigns.
Automated dashboards may miss crucial quality metrics that could impact the PR campaign’s success. For example, a high number of media mentions may seem positive, but if the tone of the coverage is negative, it could harm the brand’s image and reputation.
- Lack of Human Analysis
Automated dashboards rely on algorithms to analyze data, which may not always produce accurate results. There are certain nuances and context-specific factors that can only be identified by human analysis. For example, a spike in media coverage for a particular brand could be due to negative news coverage, which an automated dashboard may not be able to differentiate from positive coverage.
Human analysis is necessary to understand the context and nuances of PR measurement accurately. Automated dashboards may also miss out on important trends and patterns that require a human touch to identify and analyze.
- Inability to Integrate with Other Data Sources
PR measurement is not just about measuring media coverage. It requires integration with other data sources, such as web analytics, sales data, and customer feedback. Automated dashboards may not be able to integrate with all these sources, making it difficult for PR professionals to get a holistic view of the campaign’s effectiveness.
For instance, if a PR campaign is designed to increase sales, the automated dashboard may not be able to connect the media coverage to the actual sales figures, leading to incomplete data and inaccurate results.
- Lack of Actionable Insights
Automated dashboards provide a lot of data, but they may not provide actionable insights. PR professionals need insights to make data-driven decisions and improve their campaigns. Automated dashboards may not provide insights that are specific to the campaign’s objectives, making it difficult to improve and optimize the campaign.
PR professionals need insights that can help them identify what is working and what is not and make adjustments accordingly. Automated dashboards may not be able to provide such insights, resulting in incomplete data and inaccurate results.
In conclusion, automated dashboards may offer a level of convenience in PR measurement, but they are falling short of providing accurate, comprehensive, and actionable insights.
PR professionals should opt for Media Intelligence Consultants that provide human analysis and measure both the quantity and quality of media coverage. Such solutions can help PR professionals make data-driven decisions and improve their campaigns’ effectiveness.
Philip Odiakose is the Chief Insights Consultant at P+ Measurement Services, a Media Intelligence Consultancy in Lagos state, Nigeria.
Brands/Products
Rite Foods Returns to Court to Sale of Mamuda’s Pop Energy Drink

By Modupe Gbadeyanka
The duo of Rite Foods Limited and Mamuda Beverages Limited are in court again over the decision of the latter to re-introduce its controversial Pop Power drink into the market in another package.
Recall that in January 2025, Rite Foods initiated legal proceedings against Mamuda for infringing on the trademark and design elements of its Fearless Energy Drink with the launch of a similar-looking product, Pop Power.
The case led to the grant of injunctive relief, including Anton Piller orders, after which Mamuda opted for a settlement.
Under the terms of that settlement, Mamuda, in admittance of the violation, undertook to destroy all infringing Pop Power Energy Drink products — an exercise confirmed as duly carried out, with visual and pictorial evidence provided. Mamuda equally pledged to desist from any further violations of Rite Foods’ intellectual property rights.
But in an unexpected turn, Mamuda reintroduced Pop Power into the market and Rite Foods claimed the product still looks like Fearless Energy Drink.
Rite Foods argued that because of the similarities, consumers confuse Pop Power to Fearless, referring the former as small Fearless, which does not seat well with Rite Foods.
The company noted that it cannot fold its arms to allow its consumers being exploited, reaffirming its continuous commitment to the protection of its brands, its consumers, and the principles of innovation and fair competition in Nigeria’s marketplace.
The firm emphasised that genuine business growth must be anchored on originality and respect for intellectual property, rather than imitation and fraudulent business practices.
Brands/Products
Why Analyzing Media Sentiment by Frequency is Holding You Back

By Philip Odiakose
As someone who has spent over 15 years working directly with public relations measurement and intelligence and more than a decade helping brands make sense of their media performance, I can say with confidence (and a touch of media analysis fatigue) that not all PR metrics are doing what we think they are doing. And when it comes to sentiment analysis, many of us have been led by tradition, not truth. In my constant pursuit to help PR and comms professionals access metrics rooted in objectivity and research, I had to take a deeper look into how sentiment is currently being measured. After spending time digging into the methodology, analysing patterns, and comparing outcomes, it became clear: sentiment analysis by frequency has overstayed its welcome.
“Too often, we focus on counting sentiment rather than weighing it — frequency tells us how much, but deeper analysis tells us how much it matters.”
For too long, we have boxed sentiment into just three labels — positive, negative, and neutral — and then celebrated (or panicked) based on how large each segment appears. If a brand has 60% positive sentiment, someone somewhere is already serving small chops and cutting cake. But ask the hard question: what does that 60% actually mean? Does it carry weight? Is it impactful? Is it meaningful? I recall being in a strategy session where an agency CEO saw a 60% positive sentiment report and asked, “So… should I be excited or worried?” And truthfully, the data didn’t answer that. In another situation, a client saw 35% negative sentiment and wanted to escalate to crisis mode. Again, I had to ask, what kind of negative are we talking about?
“When it comes to sentiment analysis, it’s not enough to know the quantity of sentiment; you need to understand the intensity and quality of that sentiment. Without that, data can lead you astray.”
You see, frequency analysis doesn’t tell you intensity. It doesn’t ask, how positive is this positivity? Or how damaging is this negativity? In reality, a comment like “The brand dey try sha” (Nigerian slang for “they are doing okay”) and another saying “This brand saved my life!” are both tagged as positive but are clearly worlds apart in tone and impact. That is where the problem lies — we have focused too much on counting sentiment without weighing it.
Research provides a more meaningful approach. The empirical formula I recommend is:
Sentiment Score (StSc) = (Number of Positive Mentions – Number of Negative Mentions) / Total Number of Mentions
This gives us a normalized sentiment index between -1 and +1, where 0 is neutral, and the extremes show very strong positivity or negativity. So if a brand has 3 positive and 2 negative mentions out of 10 total, the score becomes (3 – 2)/10 = 0.1 — slightly positive. But if it is 8 positive and 1 negative, the score is 0.7 — that is significant. Now compare that to simply saying “80% positive,” and you see why frequency alone is not enough. The difference is in the depth of interpretation. This formula still isn’t widely used across the media intelligence space, but one company that’s already ahead of the curve is Truescope (North America) — where my friend and industry expert, Todd Murphy, serves as President of North America.
“Objective metrics that account for sentiment weight and distribution are what truly empower PR strategies. It’s not about having more positive mentions — it’s about understanding the level of positivity and negativity and its true impact on brand perception.”
To fix this gap in analysis, we have developed the Future-Proof Sentiment Score Framework – A P+ Measurement Services Proprietary Sentiment Score Framework. This includes a more advanced Sentiment Weight Score and Distribution Matrix, which doesn’t stop at “positive/negative/neutral,” but goes further to classify sentiment into strongly, moderately, and slightly — for both positives and negatives. This matrix brings clarity to brands and communications teams. It helps you know when to celebrate, when to adjust, and when to truly raise the red flag. Starting from Q2 2025, all clients of P+ Measurement Services will have access to this upgraded sentiment analysis dashboard, alongside a dedicated dashboard that tracks the media performance of competitive CEOs. And I can say with confidence — it changes the game.
“Let’s stop being impressed by pie charts that look shiny but don’t provide actionable insight. Understanding the meaning behind sentiment and the true impact on your brand is what matters.”
I will give you a practical example. A multinational brand we monitored recently saw 35% negative sentiment and was ready to call a crisis meeting. But our deeper analysis showed 80% of that negativity was slightly negative—things like delayed customer service or pricing feedback. Meanwhile, their strongly positive mentions were increasing daily, driven by user experience reviews. Instead of reacting emotionally, the brand realigned calmly. No panic, just action. That is the power of context.
So, let us stop being impressed by shiny pie charts. Let us stop reporting frequency without understanding what it means. A sentiment report that doesn’t answer so what? and what next? is simply not useful. This is why I always say: vanity metrics may look nice in a report, but they can’t guide strategy. Objective, research-backed metrics can.
“Vanity metrics can’t guide strategy. Only research-backed, objective metrics help you turn insights into action.”
At the end of the day, this isn’t just about a better dashboard. It is about moving our industry forward. For those interested in the technical side, I am happy to share more about lexicon-based sentiment scoring and resources like the Harvard General Inquirer—empirical research that goes beyond assumptions and digs into real language science. But even without the jargon, the message is simple: frequency tells you how much, but only deeper analysis tells you how much it matters.
Philip Odiakose is a leader and advocate of public relations monitoring, measurement, evaluation and intelligence in Africa. He is also the Chief Media Analyst at P+ Measurement Services, a member of AMEC, NIPR, AMCRON, ACIOM and Founding Member of AMEC Lab Initiative
Brands/Products
Watlow Drives Innovation in Thermal Solutions Market With New Bangalore Office

By Modupe Gbadeyanka
A global leader in industrial heating solutions, temperature sensors and temperature control systems, Watlow, has opened a new facility in Bangalore, India.
The electric manufacturing firm said it chose Bangalore for this new office because of its reputation as the Silicon Valley of India, a hub for tech talent, innovation and research.
The city’s vibrant environment, coupled with its rapidly growing tech ecosystem, aligns perfectly with Watlow’s long-term objectives of advancing technology and driving growth in India’s expanding semiconductor and industrial sectors, a statement made available to Business Post noted.
This expansion is a key milestone in Watlow’s broader South Asia strategy, complementing its existing presence in Chennai, which was established in 2021.
It was learned that the new facility at Rathi Legacy-Rohan Tech Park, Bangalore, officially opened on April 3, 2025, and represents a significant investment in the region’s rapidly growing technology and manufacturing ecosystem.
The Bangalore site will also house a dedicated research and development (R&D) team and prototype labs, focusing on driving innovation in thermal management solutions, energy efficiency and sustainability.
The office will contribute to developing smart factory solutions for industries adopting Industry 4.0 technologies, which help improve processes, productivity and uptime through advanced data management and process control systems.
The new Bangalore facility will serve as a crucial hub for Watlow’s operations in India, focusing on product development, customer support and market research.
This location is well-positioned to support India’s rapidly growing semiconductor industry by providing specialized thermal system engineering, heater prototyping and verification testing capabilities.
“By having a local presence in Bangalore, we can provide faster response times and more personalized service to our customers.
“Our ability to carry out engineering designs and prototyping locally will allow us to complete projects more efficiently, meeting the specific needs of the Indian market,” the chief executive of Watlow, Mr Rob Gilmore, stated.
“Our goal is to lead the way in providing innovative, customized thermal solutions that balance performance and sustainability.
“As industries across India focus more on sustainability, we are ready to meet the increasing need for energy-efficient solutions that also reduce environmental impact,” he added.
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