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Zoho Deepens CRM Platform with AI, Workflow Automation Features

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Zoho Deepens CRM Platform

By Aduragbemi Omiyale

The customer experience (CX) platform of Zoho Corporation has been updated with new features designed to make CRM more accessible across organisations, not just for sales teams.

The global technology company in a statement said the platform has now been embedded with powerful new Artificial Intelligence (AI) and workflow orchestration features, driven by its in-house AI engine, Zia.

It stated that CRM for Everyone is now generally available globally, with enhanced Zia capabilities and new features like Connected Records and Connected Workflows.

The platform now features several agentic AI capabilities through Zia, allowing users to issue natural language prompts to generate reports instantly, with the ability to review, pause, and edit in real time.

Zia also enables custom module creation using plain language, allowing non-technical users to set up field types, permissions, and module structures effortlessly. Creating workflows is similarly simplified – Zia acts on behalf of the user to automate tasks.

Additionally, a unique “Image to Canvas” tool lets users convert images into functional design elements within the CRM interface, enhancing visual customisation.

The company also stated that CRM for Everyone now has Connected Records and Connected Workflows.

Connected Records automatically link tasks and data across departments, ensuring continuity throughout the customer journey, while Connected Workflows orchestrate tasks across multiple teams, enabling sales, marketing, onboarding, account management, finance, and legal departments to stay aligned with seamless access to contextual information. This ensures customers receive consistent experiences at every interaction point.

“Many people across departments need access to customer information, yet CRMs have traditionally been limited to sales.

“With CRM for Everyone, we’re democratising access and simplifying system use through Zia’s capabilities. Anyone can now create reports, workflows, or even redesign their CRM interface using simple prompts,” the Country Head of Zoho Nigeria, Mr Kehinde Ogundare, stated.

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Olam Agri to Continue to Drive Growth in Local Food Production

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Olam Agric Crown Flour Mills 15th anniversary

By Modupe Gbadeyanka

The Country Head for Olam Agri in Nigeria, Mr Anil Nair, has expressed the commitment of the company in growing its local food production through the implementation of the organisation’s 10-year plan.

Olam Agri developed a 10-year roadmap for drought-resistant seed development to scale local wheat production to ensure food security in the country.

Speaking last Thursday at an event to celebrate the 15th anniversary of the acquisition of Crown Flour Mills, Mr Nair said, “At Olam Agri, we focus on unlocking value for customers, enabling farming communities to prosper sustainably and strive for a food-secure future.

“With an extensive distribution network for staples and packaged foods across Nigeria, we continue to drive growth in local food production. Our strong performance over the last 15 years is a testament to our commitment to manufacturing excellence and national food security.”

In 2010, Olam Agri, a global leader in food, feed, and fibre, took over the control of Crown Flour Mills, established in 1981.

From two manufacturing plants 15 years ago, Olam Agri’s wheat milling and pasta business now operates nine plants across the country, producing flour, semolina and pasta, backed by strong freight capabilities and global sourcing expertise.

The company has established itself as a leader in supporting the development of the food and agricultural sector. It has installed the first state-of-the-art premix facility in Nigeria, established extensive backwards integration that has empowered approximately 500 farmers, and partnered with the Federal Ministry of Agriculture, the International Centre for Agricultural Research in the Dry Areas (ICARDA), the Lake Chad Research Institute (LCRI) and top global crop researchers to promotelocal wheat production.

Also speaking at the ceremony, the Managing Director and Business Head of Olam Agri’s wheat milling and pasta business, Nitin Mehta, said, “Our strong profile of achievements in less than two decades of acquisition underlines our dedication to supporting the government’s New Hope Agenda for food security.

“The business growth under Olam Agri proves what’s possible with the right vision and investment. We’re building more than a milling operation; we’re building a platform for inclusive development that uplifts employees, empowers partners, and delivers value to families across Nigeria. We remain committed to advancing innovation, nutrition, and access to affordable food.”

A member of staff of Crown Flour Mills, Mr Femi Koya, said, “This business gave me an invaluable career start. They provide me with a platform to contribute to raising the national food security level, contributing meaningfully to the economy and feeding my family while growing my career at the same time.”

Also, a retail channel member and distribution merchant, Femi Areo, noted that, “I have had the utmost joy in partnering with Olam Agri to distribute its products for these 15 years. It provides me with the right support by producing the best quality products, providing on-time delivery and retail channel value-added services that ensure I can deliver robust sales in our local marketplace. I am grateful for the business. The partnership has improved my income and livelihood.”

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Nigerian Breweries to Train Retailers on Inventory Management, Digital Sales, Others

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Nigerian Breweries

By Aduragbemi Omiyale

An empowerment programmed designed to upskill its customers nationwide, enhancing their entrepreneurial capacity and driving sustainable growth has been introduced Nigerian Breweries Plc.

The scheme unveiled by the country’s foremost brewing company is known as Empowerment to Drive Growth and Excellence (EDGE) and will focus on key business pillars, including inventory management, financial literacy, customer relationship management, digital sales, and business ethics.

The programme will run till the end of the Customer Service Week, scheduled for October 6 to 10, 2025. Throughout the Customer Service Week, Nigerian Breweries will spotlight the impact of the initiative, recognising top-performing customers through national rewards, regional celebrations, success story showcases, and a special Day with the MD for the top 15 customers across the country.

According to a statement from the brewer, this scheme will benefit 360 high-value retail outlets and sub-distributors across 12 regions through a comprehensive training, which combines in-person classroom sessions, virtual modules, and experiential activities tailored to the realities of Nigeria’s fast-paced beer market.

While it focuses on business development, the initiative also strengthens the visibility and equity of two of the company’s flagship regional brands, Life Lager in the South-East and Goldberg Lager in the South-West regions.

“We are taking a proactive step to reinforce customer relationships and ensure business continuity in our value chain. Building the entrepreneurial capacity of our customers is not just a goodwill gesture, it is a strategic imperative.

“When our customers grow, we grow. However, this program is designed to ensure that both our partners and our business are future-proofed for success,” the Corporate Affairs Director for Nigerian Breweries, Mr Uzodinma Odenigbo, said in the statement.

Also, the Sales Director of the brewery giant, Mr Emmanuel Oriakhi, said, “Our retail partners and sub-distributors are the backbone of our route-to-market strategy. EDGE is not just a training initiative. It’s an investment in our customers’ growth and in the long-term resilience of our business. By strengthening their capabilities, we’re helping them unlock new levels of performance and profitability in an increasingly dynamic market.”

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GOtv Error Codes Made Simple: What They Mean & How to Sort Them Fast

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GOtv Error Codes

If you’ve ever settled in to catch your favourite show only to see a confusing error message pop up, don’t fret because it’s super easy to fix. Most error codes can be frustrating, especially when they interrupt your entertainment. They are simply your decoder’s way of asking for a quick refresh, and with just a few easy steps, you’ll be right back to enjoy your entertainment without missing a beat.

This guide breaks down the most common error codes, what they mean, and how you can resolve them instantly using self-service options such as the MyGOtv App or the USSD code *288#. This way, you can return to enjoying premium content without interruption. Below are some common GOtv error codes:

  • E16 – Subscription or Activation Issue

This is one of the most common errors. It means your subscription is inactive or expired, and your decoder isn’t authorised to show channels. You can fix this by simply reconnecting your subscription. If you still see the error after subscribing, dial 288# or use the MyGOtv App to clear the error instantly.

  • E30 – Decoder Inactive for Too Long

This often appears after reconnecting or switching the decoder on after a while. The system is trying to refresh your viewing. You can wait a few minutes or use the MyGOtv app or USSD code (*288#) to send a “clear error” signal and refresh your decoder.

  • E32 – No Services Found

This means your decoder isn’t receiving any channels, possibly due to signal loss or dish/cable issues. To fix this, ensure your antenna is properly connected and correctly positioned.

  • E48-32 – Signal Issues

This often occurs when there is a signal problem, possibly due to poor weather, a misaligned antenna, or disconnected cables. To manage this, check the antenna connections and adjust for a better signal, or you can also rescan your channels via your decoder settings. If the signal still doesn’t return, reach out to a technician or GOtv support.

  • E38 – Smartcard Error

This means your smartcard is not inserted correctly or has a technical fault. You can fix it by taking out the smartcard, wiping gently, and reinserting. If the issue persists, you may need to replace the smartcard.

Other common codes like E16-4, E52-32, E37, and E18-4 often relate to signal problems, mismatched channels, or decoder installation issues. Resolving these generally include rescanning channels, checking antenna alignment, confirming active subscriptions, and resetting via self-service options.

Whenever you see an error code pop up, don’t panic. With this guide in hand, you will know exactly what it means and how to fix it fast, because nothing should come between you and great entertainment. Do not forget to renew your subscription to enjoy an automatic upgrade to a higher bouquet at no extra cost from now until July 31st.

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