By Dipo Olowookere
Ibadan Electricity Distribution Company (IBEDC) has launched a new billing system.
The company said the new method was geared towards meeting the expectations of its valued customers across the area of coverage.
The new billing platform features a customer relations management system that seamlessly integrates with IBEDC’s call centres for superior customer service delivery.
IBEDC further disclosed that the new system provides an online real time payment platform that enables customers to make payments of their electricity bills at any of its designated payment centre and service hub across the IBEDC franchise coverage area.
The new billing method tagged EMS -Electricity Management System, comes in a new and attractive A4 paper format, containing comprehensive customer information, detailed energy bill breakdown and summary, energy consumption trend analysis, as well as NERC’s contact address and contact phone numbers.
IBEDC stated that customer bills will now be made available through SMS and an e-mail.
The new EMS billing system kicked off within the Ibadan metropolis in the first week of September 2016 and is expected to be extended beyond the Ibadan metropolis in the first week of October 2016.
The entire IBEDC franchise will be comprehensively serviced by the new billing system on or before the 30th of November 2016 and customers have been implored to accommodate and not be alarmed when the new types of bills are being distributed in their respective neighbourhoods and communities.
“IBEDC is positioning itself to provide quality service at every customer touch point beginning with a billing methodology that will put an end to the age long controversial billing that is not only largely unacceptable and unreliable, but is also one of the inherited albatrosses of the past.
“We want to make our valued customers pay for the exact quantum of energy they consume,” MD/CEO of IBEDC, Mr John Donnachie, disclosed.
Mr Donnachie urged customers to look out for the launch of a comprehensive online (web/telephone) based vending solution that offers qualitatively services to its prepaid customers, while enabling them to vend energy from any part of Nigeria.
Adedapo Adesanya 
Modupe Gbadeyanka