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Mitchell Elegbe: Celebrating a Visionary Who Transformed Electronic Payments in Nigeria

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Mitchell Elegbe

“Give me my tally number” – This would sound weird to millennials and young adults as the days of ‘tally numbers’ are long gone.

Well, “who is the last person on the queue?” or “your machine has ‘swallowed’ my card”, may sound more familiar as people try to perform electronic payments using Automated Teller Machines (ATM) in the country.

Well, e-payments in Nigeria has arguably taken an innovative turn since one man, Mitchell Elegbe, Founder and Group CEO of Interswitch, took it on himself to champion the vision and a series of strategic interventions over almost 2 decades towards transforming and revolutionizing electronic transactions as we’ve come to know it today.

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.

The company envisioned and midwifed by Mitchell, along with a team of young, like-minded pioneers started operations in Nigeria in 2002 as a transaction switching and electronic payments processing company that builds and manages payment infrastructure as well as deliver innovative payment products and transactional services throughout the African continent.

Interswitch Limited, now a pan-African company, provides technology integration, advisory support, transaction processing and payment infrastructure services to governments, banks and corporate organisations and high-net individuals.

Mitch, as he is fondly called, is an Electrical/Electronic Engineering graduate from the University of Benin in Nigeria.

He is an alumnus of the IESE/Wharton/CEIBS Global CEO Programme and he is a Bishop Desmond Tutu fellow of the African Leadership Institute. He had worked as the Group Head for Business Development at Telnet, a fast-growing telecommunications company, and was a Wireline Engineer at Schlumberger.

As a student, Mitch struggled to make ends meet by making a business out of dubbing cassettes he borrowed from friends but an encounter with an ATM seizing his card in Scotland inspired the idea for Interswitch.

One of his ideas as a young engineer working at the telecom firm, Telnet, at the time—modernizing Nigeria’s payment system—grew into Interswitch, which makes life easier for Nigerians of all economic backgrounds to make financial transactions, mostly, cashless.

When he envisioned Interswitch at the turn of the century, the cash that dominated Nigeria’s economy had become worrisome. An example: With banks closing on Friday afternoons, Nigerians withdrew cash to last the entire weekend. This led to crime (robberies) or getting exhausted if more expenses are encountered.

Developing electronic payment in Nigeria required overcoming a strong cultural bias toward cash as Nigerians use cash as a solution to almost any situation including giving cash as gifts at weddings, at burials, at childbirth, and other occasions.

Smartly, Mitchell decided that the best approach is not to eliminate cash but to preach a message that there is a more efficient way to use it.

He also had to overcome skepticism captured in questions such as: ‘How do you run a 24/7 business in a country where power is not constant? In a country where telecom is still very unreliable? When the people you target are predominantly in love with their cash? How do you get the human resources needed for an entirely new area like electronic payment?’ etc.

Mitch knew that electronic payment could be appealing to banks as well as the Nigerian people because transactions are a significant source of banking revenues. He partnered with Accenture to develop a business case and a business plan.

The plan avoided the ‘one-man business’ syndrome but gave ownership to institutions that were needed from a corporate governance point of view to assist in growing the business. Banks owned about 85 per cent of the company, with one or two IT companies to ensure that proper corporate governance was followed.

This close partnership with key players in finance and IT helped Interswitch stay ahead of the competition and to avoid some of the pitfalls of sole ownership.

Even though the company was built on his idea, he began life at Interswitch as an employee with no shareholding. His priority was not ownership of the company, but rather to see out the execution of what he believed was a brilliant idea.

His stellar leadership of the company eventually earned him and his team stakes in the enterprise. With the benefit of hindsight, he is convinced that his decision to forgo ownership of the company at inception was correct and had a significant impact on the company’s stable growth in its early days.

In 2004, Interswitch won a gold medal for innovation at the Computerworld Honors, an international award program which recognizes individuals and organizations whose achievements in ICT have impacted society. Before receiving the award, the company had seven local banks on its network.

Thereafter, the number increased to 13, and the first set of non-banks, including an ATM consortium and Globacom, a mobile telecommunications provider, were added. Today, the company has almost all Nigerian banks and 11,000 ATMs on its network.

Eight years after it was set up, Interswitch’s shareholders decided to tweak the ownership model of the company. With the company valued at over $170 million, a private equity deal was structured and two-thirds of the company was sold to a consortium.

The equity injection bolstered Interswitch’s balance sheet and paved the way for it to begin realizing its ambition for the continent, which was soon reflected by its acquisition of Bankom, Uganda’s leading transaction switching company.

From 2014 to 2019, Nigeria’s fintech scene took in more than $600m in funding, according to a report by McKinsey, the consultancy. In the past three years, fintech investments in Nigeria almost tripled, while in 2019, Nigerian fintech took in one-quarter of all funding raised by African start-ups, the report said, Interswitch was not left out.

As a leader, Mitch fosters creativity at Interswitch and encourages employees to air their views and to pursue ideas and passions not directly tied to their job description. The company also sponsors a “Hackathon” in which its engineers work on a project for 72 hours and showcase to a panel of judges.

Interswitch has a division dedicated to training their staff, as well as third party individuals in their business operations as Mitch believes that by investing in an employee’s professional development, you are showing them that they can build a future in the company.

Interswitch also has profit-sharing policies that are tied to performance and rewards hardworking employees, allowing them to achieve additional earnings if given targets are met.

In recognition of his stellar attributes and his success with Interswitch, Mitch has won several awards including the CNBC/Forbes All African Business Leader (AABLA) for West Africa and Ernst and Young Entrepreneur of the Year Award among others.

He was named a winner in the African Banker Awards 2019 as the African Banker Icon. He was awarded the Transformational Business Award by the African Leadership Network at the 2013 Africa Awards for Entrepreneurship. The award is in recognition of a notable business leader who has created a significant socio-economic impact in Africa by building a business with revenues greater than US$50m.

Undone, Interswitch also wants to expand and introduce the use of electronic payment into sectors like transportation and health services as he believes Fintech is yet to tap into a tenth of what is happening as far as electronic payments are concerned.

Currently, Nigeria’s economy is dominated by the informal sector and the Nigerian government, which is now promoting a cashless economy, estimates that the direct cost of handling, processing, and managing cash exceeds $1.2 billion as at 2012.

Seeing that banks are a major source of funds used for the country’s development, Interswitch also contributes to the country’s development by working with microfinance banks as all of Nigeria’s microfinance banks are now part of the Interswitch network.

Today, Interswitch is demonstrating how electronic payment can work in Nigeria. In time past, you had to travel to a physical bank branch or office and wait in the queue to obtain money or deposit money or pay a bill.

Now, you can do these things, and more, from whatever location, at your comfort, instantly by cell phone, at an ATM, or through a wide network of merchants. You not only reap the benefits in security but also in productivity and time.

Having seized the opportunity to make a difference within the African business space, using technology and human capital development as a springboard, which is what fuelled the vision that has become ‘Interswitch’ today, he strongly believes that leadership creates opportunities not only to articulate a vision for a generation but also to shape what tomorrow will be.

However, Mitchell has somewhat become disenchanted with successive years of policy failure across sectors of governance and policy in Nigeria (and Africa) that hold the greatest propensity to drive socio-economic impact if executed right; although he currently sits within the private sector, he, however, sees an impending evolution of his roles and responsibilities over the next few years, moving into the forefront of championing public-private sector-driven initiatives, evolving into key policy/advisory/consulting roles supporting the government, whilst not ruling out the possibility of getting actively involved in the mainstream of public sector leadership at some point in the future.

If Mitchell made us love the new face of payment in Nigeria, little wonder what he will bring into public sector leadership.

Guess we can only watch out for this man!!!

Kudos Mitch!!

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The Future of Payments: Key Trends to Watch in 2025

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Luke Kyohere

By Luke Kyohere

The global payments landscape is undergoing a rapid transformation. New technologies coupled with the rising demand for seamless, secure, and efficient transactions has spurred on an exciting new era of innovation and growth. With 2025 fast approaching, here are important trends that will shape the future of payments:

1. The rise of real-time payments

Until recently, real-time payments have been used in Africa for cross-border mobile money payments, but less so for traditional payments. We are seeing companies like Mastercard investing in this area, as well as central banks in Africa putting focus on this. 

2. Cashless payments will increase

In 2025, we will see the continued acceleration of cashless payments across Africa. B2B payments in particular will also increase. Digital payments began between individuals but are now becoming commonplace for larger corporate transactions. 

3. Digital currency will hit mainstream

In the cryptocurrency space, we will see an increase in the use of stablecoins like United States Digital Currency (USDC) and Tether (USDT) which are linked to US dollars. These will come to replace traditional cryptocurrencies as their price point is more stable. This year, many countries will begin preparing for Central Bank Digital Currencies (CBDCs), government-backed digital currencies which use blockchain. 

The increased uptake of digital currencies reflects the maturity of distributed ledger technology and improved API availability. 

4. Increased government oversight

As adoption of digital currencies will increase, governments will also put more focus into monitoring these flows. In particular, this will centre on companies and banks rather than individuals. The goal of this will be to control and occasionally curb runaway foreign exchange (FX) rates.

5. Business leaders buy into AI technology

In 2025, we will see many business leaders buying into AI through respected providers relying on well-researched platforms and huge data sets. Most companies don’t have the budget to invest in their own research and development in AI, so many are now opting to ‘buy’ into the technology rather than ‘build’ it themselves. Moreover, many businesses are concerned about the risks associated with data ownership and accuracy so buying software is another way to avoid this risk. 

6. Continued AI Adoption in Payments

In payments, the proliferation of AI will continue to improve user experience and increase security.  To detect fraud, AI is used to track patterns and payment flows in real-time. If unusual activity is detected, the technology can be used to flag or even block payments which may be fraudulent. 

When it comes to user experience, we will also see AI being used to improve the interface design of payment platforms. The technology will also increasingly be used for translation for international payment platforms.

7. Rise of Super Apps

To get more from their platforms, mobile network operators are building comprehensive service platforms, integrating multiple payment experiences into a single app. This reflects the shift of many users moving from text-based services to mobile apps. Rather than offering a single service, super apps are packing many other services into a single app. For example, apps which may have previously been used primarily for lending, now have options for saving and paying bills. 

8. Business strategy shift

Recent major technological changes will force business leaders to focus on much shorter prediction and reaction cycles. Because the rate of change has been unprecedented in the past year, this will force decision-makers to adapt quickly, be decisive and nimble. 

As the payments space evolves,  businesses, banks, and governments must continually embrace innovation, collaboration, and prioritise customer needs. These efforts build a more inclusive, secure, and efficient payment system that supports local to global economic growth – enabling true financial inclusion across borders.

Luke Kyohere is the Group Chief Product and Innovation Officer at Onafriq

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Ghana’s Democratic Triumph: A Call to Action for Nigeria’s 2027 Elections

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ghana election 2024

In a heartfelt statement released today, the Conference of Nigeria Political Parties (CNPP) has extended its warmest congratulations to Ghana’s President-Elect, emphasizing the importance of learning from Ghana’s recent electoral success as Nigeria gears up for its 2027 general elections.

In a statement signed by its Deputy National Publicity Secretary, Comrade James Ezema, the CNPP highlighted the need for Nigeria to reclaim its status as a leader in democratic governance in Africa.

“The recent victory of Ghana’s President-Elect is a testament to the maturity and resilience of Ghana’s democracy,” the CNPP stated. “As we celebrate this achievement, we must reflect on the lessons that Nigeria can learn from our West African neighbour.”

The CNPP’s message underscored the significance of free, fair, and credible elections, a standard that Ghana has set and one that Nigeria has previously achieved under former President Goodluck Jonathan in 2015. “It is high time for Nigeria to reclaim its position as a beacon of democracy in Africa,” the CNPP asserted, calling for a renewed commitment to the electoral process.

Central to CNPP’s message is the insistence that “the will of the people must be supreme in Nigeria’s electoral processes.” The umbrella body of all registered political parties and political associations in Nigeria CNPP emphasized the necessity of an electoral system that genuinely reflects the wishes of the Nigerian populace. “We must strive to create an environment where elections are free from manipulation, violence, and intimidation,” the CNPP urged, calling on the Independent National Electoral Commission (INEC) to take decisive action to ensure the integrity of the electoral process.

The CNPP also expressed concern over premature declarations regarding the 2027 elections, stating, “It is disheartening to note that some individuals are already announcing that there is no vacancy in Aso Rock in 2027. This kind of statement not only undermines the democratic principles that our nation holds dear but also distracts from the pressing need for the current administration to earn the trust of the electorate.”

The CNPP viewed the upcoming elections as a pivotal moment for Nigeria. “The 2027 general elections present a unique opportunity for Nigeria to reclaim its position as a leader in democratic governance in Africa,” it remarked. The body called on all stakeholders — including the executive, legislature, judiciary, the Independent National Electoral Commission (INEC), and civil society organisations — to collaborate in ensuring that elections are transparent, credible, and reflective of the will of the Nigerian people.

As the most populous African country prepares for the 2027 elections, the CNPP urged all Nigerians to remain vigilant and committed to democratic principles. “We must work together to ensure that our elections are free from violence, intimidation, and manipulation,” the statement stated, reaffirming the CNPP’s commitment to promoting a peaceful and credible electoral process.

In conclusion, the CNPP congratulated the President-Elect of Ghana and the Ghanaian people on their remarkable achievements.

“We look forward to learning from their experience and working together to strengthen democracy in our region,” the CNPP concluded.

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The Need to Promote Equality, Equity and Fairness in Nigeria’s Proposed Tax Reforms

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tax reform recommendations

By Kenechukwu Aguolu

The proposed tax reform, involving four tax bills introduced by the Federal Government, has received significant criticism. Notably, it was rejected by the Governors’ Forum but was still forwarded to the National Assembly. Unlike the various bold economic decisions made by this government, concessions will likely need to be made on these tax reforms, which involve legislative amendments and therefore cannot be imposed by the executive. This article highlights the purposes of taxation, the qualities of a good tax system, and some of the implications of the proposed tax reforms.

One of the major purposes of taxation is to generate revenue for the government to finance its activities. A good tax system should raise sufficient revenue for the government to fund its operations, and support economic and infrastructural development. For any country to achieve meaningful progress, its tax-to-GDP ratio should be at least 15%. Currently, Nigeria’s tax-to-GDP ratio is less than 11%. The proposed tax reforms aim to increase this ratio to 18% within the next three years.

A good tax system should also promote income redistribution and equality by implementing progressive tax policies. In line with this, the proposed tax reforms favour low-income earners. For example, individuals earning less than one million naira annually are exempted from personal income tax. Additionally, essential goods and services such as food, accommodation, and transportation, which constitute a significant portion of household consumption for low- and middle-income groups, are to be exempted from VAT.

In addition to equality, a good tax system should ensure equity and fairness, a key area of contention surrounding the proposed reforms. If implemented, the amendments to the Value Added Tax could lead to a significant reduction in the federal allocation for some states; impairing their ability to finance government operations and development projects. The VAT amendments should be holistically revisited to promote fairness and national unity.

The establishment of a single agency to collect government taxes, the Nigeria Revenue Service, could reduce loopholes that have previously resulted in revenue losses, provided proper controls are put in place. It is logically easier to monitor revenue collection by one agency than by multiple agencies. However, this is not a magical solution. With automation, revenue collection can be seamless whether it is managed by one agency or several, as long as monitoring and accountability measures are implemented effectively.

The proposed tax reforms by the Federal Government are well-intentioned. However, all concerns raised by Nigerians should be looked into, and concessions should be made where necessary. Policies are more effective when they are adapted to suit the unique characteristics of a nation, rather than adopted wholesale. A good tax system should aim to raise sufficient revenue, ensure equitable income distribution, and promote equality, equity, and fairness.

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