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Transforming Nigeria’s Civil Service

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Nigeria's Civil Service

By Kenechukwu Aguolu

The civil service serves as the foundation of governance in any nation, entrusted with pivotal functions such as policy formulation, implementation, and public service delivery. However, in Nigeria, the effectiveness and efficiency of the civil service are hindered by a multitude of challenges, impeding its ability to fulfil its mandate adequately. Despite numerous reform efforts, these obstacles persist, necessitating a concerted effort to comprehensively address them.

The civil service in Nigeria lacks sufficient accountability and transparency. Bureaucratic processes often lack transparency, fostering a culture of impunity where malfeasance goes unchecked. To tackle this challenge, robust accountability mechanisms must be established, including implementing policies to protect whistleblowers and disclosing government expenditures publicly to promote transparency and accountability.

 The absence of a fair and effective reward and punishment system within the civil service undermines morale and encourages misconduct among civil servants. Without proper recognition for exemplary performance or consequences for underperformance, motivation dwindles, resulting in decreased productivity. To address this challenge, the reward and punishment system must be revamped, introducing performance-based incentives and sanctions to motivate civil servants and deter unethical behaviour. This requires developing objective performance evaluation criteria and ensuring fairness and consistency in disciplinary measures.

 Inadequate salaries and benefits contribute to low morale among civil servants, leading to diminished productivity and commitment to service delivery. Many qualified professionals are deterred from joining or remaining in the civil service due to the lack of competitive compensation. Improving remuneration packages for civil servants is crucial to attracting and retaining talent.

The appointment of individuals to positions without the necessary skills or qualifications results in inefficiencies within the civil service. This mismatch between personnel and job requirements hampers productivity and service delivery. Addressing this issue requires a comprehensive review of recruitment and deployment processes, and implementing merit-based selection criteria to ensure that individuals are appointed and deployed to roles that align with their skills and competencies.

A culture of complacency, nepotism, and favouritism undermines professionalism and integrity within some segments of the civil service. This fosters an environment where unethical behaviour is tolerated, eroding public trust. Promoting a culture of integrity, professionalism, and ethical conduct is essential to address this challenge, involving fostering leadership commitment to ethical standards, providing ethics training for civil servants, and enforcing disciplinary measures for misconduct.

Limited investment in training and development programs deprives civil servants of the skills and knowledge needed to adapt to evolving challenges and deliver quality services. This perpetuates a cycle of inefficiency and undermines organizational performance. Investing in human capital development is critical to building a competent and responsive civil service, necessitating the establishment of training academies, mentorship programs, and continuous learning initiatives to enhance the capabilities of civil servants.

Weak internal controls and oversight mechanisms expose the civil service to the risk of fraud and mismanagement of public funds. Strengthening internal controls and oversight mechanisms is essential to detect and prevent fraud within the civil service, involving implementing robust financial management systems, conducting regular audits, and holding accountable those responsible for financial impropriety.

The proliferation of redundant and overlapping government agencies leads to inefficiencies and waste of resources. Rationalizing and consolidating government agencies is necessary to streamline operations and improve efficiency within the civil service, requiring a comprehensive review of existing agencies and merging or eliminating overlapping entities to enhance coordination and resource allocation.

Inadequate budgetary allocations limit the capacity of the civil service to deliver on its mandate effectively. Increasing funding for the civil service is essential to address this challenge, requiring governments to prioritize budgetary allocations to support operational needs, including investments in infrastructure, technology, and human capital development.

The prevalent reliance on manual or semi-automated processes within the civil service significantly hampers efficiency and effectiveness. These outdated methods are prone to errors, delays, and inefficiencies, hindering the timely delivery of services and optimal allocation of resources. Introducing full automation is imperative to modernize operations and streamline workflows, thereby enhancing productivity and service quality. Embracing automation represents a crucial step towards building a more agile, responsive, and citizen-centric civil service capable of meeting the evolving needs of society.

Interference from political actors compromises the autonomy and impartiality of the civil service, undermining its ability to serve the public interest effectively. Upholding the autonomy and independence of the civil service is crucial to mitigate the impact of political interference, necessitating clear boundaries between political and administrative spheres and strengthening civil service regulations.

In conclusion, addressing the multifaceted challenges facing Nigeria’s civil service demands a comprehensive and coordinated approach. By implementing pragmatic solutions to enhance accountability, professionalism, and efficiency, Nigeria can transform its civil service and realize its potential as a catalyst for national development and good governance.

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The Future of Payments: Key Trends to Watch in 2025

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Luke Kyohere

By Luke Kyohere

The global payments landscape is undergoing a rapid transformation. New technologies coupled with the rising demand for seamless, secure, and efficient transactions has spurred on an exciting new era of innovation and growth. With 2025 fast approaching, here are important trends that will shape the future of payments:

1. The rise of real-time payments

Until recently, real-time payments have been used in Africa for cross-border mobile money payments, but less so for traditional payments. We are seeing companies like Mastercard investing in this area, as well as central banks in Africa putting focus on this. 

2. Cashless payments will increase

In 2025, we will see the continued acceleration of cashless payments across Africa. B2B payments in particular will also increase. Digital payments began between individuals but are now becoming commonplace for larger corporate transactions. 

3. Digital currency will hit mainstream

In the cryptocurrency space, we will see an increase in the use of stablecoins like United States Digital Currency (USDC) and Tether (USDT) which are linked to US dollars. These will come to replace traditional cryptocurrencies as their price point is more stable. This year, many countries will begin preparing for Central Bank Digital Currencies (CBDCs), government-backed digital currencies which use blockchain. 

The increased uptake of digital currencies reflects the maturity of distributed ledger technology and improved API availability. 

4. Increased government oversight

As adoption of digital currencies will increase, governments will also put more focus into monitoring these flows. In particular, this will centre on companies and banks rather than individuals. The goal of this will be to control and occasionally curb runaway foreign exchange (FX) rates.

5. Business leaders buy into AI technology

In 2025, we will see many business leaders buying into AI through respected providers relying on well-researched platforms and huge data sets. Most companies don’t have the budget to invest in their own research and development in AI, so many are now opting to ‘buy’ into the technology rather than ‘build’ it themselves. Moreover, many businesses are concerned about the risks associated with data ownership and accuracy so buying software is another way to avoid this risk. 

6. Continued AI Adoption in Payments

In payments, the proliferation of AI will continue to improve user experience and increase security.  To detect fraud, AI is used to track patterns and payment flows in real-time. If unusual activity is detected, the technology can be used to flag or even block payments which may be fraudulent. 

When it comes to user experience, we will also see AI being used to improve the interface design of payment platforms. The technology will also increasingly be used for translation for international payment platforms.

7. Rise of Super Apps

To get more from their platforms, mobile network operators are building comprehensive service platforms, integrating multiple payment experiences into a single app. This reflects the shift of many users moving from text-based services to mobile apps. Rather than offering a single service, super apps are packing many other services into a single app. For example, apps which may have previously been used primarily for lending, now have options for saving and paying bills. 

8. Business strategy shift

Recent major technological changes will force business leaders to focus on much shorter prediction and reaction cycles. Because the rate of change has been unprecedented in the past year, this will force decision-makers to adapt quickly, be decisive and nimble. 

As the payments space evolves,  businesses, banks, and governments must continually embrace innovation, collaboration, and prioritise customer needs. These efforts build a more inclusive, secure, and efficient payment system that supports local to global economic growth – enabling true financial inclusion across borders.

Luke Kyohere is the Group Chief Product and Innovation Officer at Onafriq

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Ghana’s Democratic Triumph: A Call to Action for Nigeria’s 2027 Elections

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In a heartfelt statement released today, the Conference of Nigeria Political Parties (CNPP) has extended its warmest congratulations to Ghana’s President-Elect, emphasizing the importance of learning from Ghana’s recent electoral success as Nigeria gears up for its 2027 general elections.

In a statement signed by its Deputy National Publicity Secretary, Comrade James Ezema, the CNPP highlighted the need for Nigeria to reclaim its status as a leader in democratic governance in Africa.

“The recent victory of Ghana’s President-Elect is a testament to the maturity and resilience of Ghana’s democracy,” the CNPP stated. “As we celebrate this achievement, we must reflect on the lessons that Nigeria can learn from our West African neighbour.”

The CNPP’s message underscored the significance of free, fair, and credible elections, a standard that Ghana has set and one that Nigeria has previously achieved under former President Goodluck Jonathan in 2015. “It is high time for Nigeria to reclaim its position as a beacon of democracy in Africa,” the CNPP asserted, calling for a renewed commitment to the electoral process.

Central to CNPP’s message is the insistence that “the will of the people must be supreme in Nigeria’s electoral processes.” The umbrella body of all registered political parties and political associations in Nigeria CNPP emphasized the necessity of an electoral system that genuinely reflects the wishes of the Nigerian populace. “We must strive to create an environment where elections are free from manipulation, violence, and intimidation,” the CNPP urged, calling on the Independent National Electoral Commission (INEC) to take decisive action to ensure the integrity of the electoral process.

The CNPP also expressed concern over premature declarations regarding the 2027 elections, stating, “It is disheartening to note that some individuals are already announcing that there is no vacancy in Aso Rock in 2027. This kind of statement not only undermines the democratic principles that our nation holds dear but also distracts from the pressing need for the current administration to earn the trust of the electorate.”

The CNPP viewed the upcoming elections as a pivotal moment for Nigeria. “The 2027 general elections present a unique opportunity for Nigeria to reclaim its position as a leader in democratic governance in Africa,” it remarked. The body called on all stakeholders — including the executive, legislature, judiciary, the Independent National Electoral Commission (INEC), and civil society organisations — to collaborate in ensuring that elections are transparent, credible, and reflective of the will of the Nigerian people.

As the most populous African country prepares for the 2027 elections, the CNPP urged all Nigerians to remain vigilant and committed to democratic principles. “We must work together to ensure that our elections are free from violence, intimidation, and manipulation,” the statement stated, reaffirming the CNPP’s commitment to promoting a peaceful and credible electoral process.

In conclusion, the CNPP congratulated the President-Elect of Ghana and the Ghanaian people on their remarkable achievements.

“We look forward to learning from their experience and working together to strengthen democracy in our region,” the CNPP concluded.

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The Need to Promote Equality, Equity and Fairness in Nigeria’s Proposed Tax Reforms

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tax reform recommendations

By Kenechukwu Aguolu

The proposed tax reform, involving four tax bills introduced by the Federal Government, has received significant criticism. Notably, it was rejected by the Governors’ Forum but was still forwarded to the National Assembly. Unlike the various bold economic decisions made by this government, concessions will likely need to be made on these tax reforms, which involve legislative amendments and therefore cannot be imposed by the executive. This article highlights the purposes of taxation, the qualities of a good tax system, and some of the implications of the proposed tax reforms.

One of the major purposes of taxation is to generate revenue for the government to finance its activities. A good tax system should raise sufficient revenue for the government to fund its operations, and support economic and infrastructural development. For any country to achieve meaningful progress, its tax-to-GDP ratio should be at least 15%. Currently, Nigeria’s tax-to-GDP ratio is less than 11%. The proposed tax reforms aim to increase this ratio to 18% within the next three years.

A good tax system should also promote income redistribution and equality by implementing progressive tax policies. In line with this, the proposed tax reforms favour low-income earners. For example, individuals earning less than one million naira annually are exempted from personal income tax. Additionally, essential goods and services such as food, accommodation, and transportation, which constitute a significant portion of household consumption for low- and middle-income groups, are to be exempted from VAT.

In addition to equality, a good tax system should ensure equity and fairness, a key area of contention surrounding the proposed reforms. If implemented, the amendments to the Value Added Tax could lead to a significant reduction in the federal allocation for some states; impairing their ability to finance government operations and development projects. The VAT amendments should be holistically revisited to promote fairness and national unity.

The establishment of a single agency to collect government taxes, the Nigeria Revenue Service, could reduce loopholes that have previously resulted in revenue losses, provided proper controls are put in place. It is logically easier to monitor revenue collection by one agency than by multiple agencies. However, this is not a magical solution. With automation, revenue collection can be seamless whether it is managed by one agency or several, as long as monitoring and accountability measures are implemented effectively.

The proposed tax reforms by the Federal Government are well-intentioned. However, all concerns raised by Nigerians should be looked into, and concessions should be made where necessary. Policies are more effective when they are adapted to suit the unique characteristics of a nation, rather than adopted wholesale. A good tax system should aim to raise sufficient revenue, ensure equitable income distribution, and promote equality, equity, and fairness.

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