Health
How SUNU Health Nigeria Restored My Faith in NHIA: A Testimony of Professionalism and Care
A senior correspondent with the Federal Radio Corporation of Nigeria (FRCN), Innocent Okoro Onoh, has shared his personal experience with SUNU Health Nigeria Limited, highlighting how the company ensured his wife’s safe delivery despite an ongoing medical sector strike.
In a powerful testimonial, he wrote, “For over a decade, I had dutifully enrolled in Nigeria’s National Health Insurance Authority (NHIA) scheme, paying my dues and contributing to a system I scarcely believed in. Like many Nigerians, I had been influenced by the negative public perception surrounding NHIA—the long queues, the alleged poor treatment of enrollees, and the bureaucracy that seemed to overshadow care delivery. Despite working as a journalist and covering health events, I avoided using the scheme for my personal or family health needs.”
That perception was forever altered on Wednesday, July 30, 2025, during what could have been one of the most traumatic nights of my life—the night my wife went into labour.
My wife had registered for antenatal care at the Primary Health Centre (PHC) in Ikotun, Lagos. We were told that in the event of any complications, she would be referred to the General Hospital in Igando, just a stone’s throw away. Confident in the arrangement, we prepared early by purchasing delivery items worth over ₦150,000 and submitting them to the Ikotun health centre a month before her due date.
Labour began at around 10 p.m. on Tuesday, July 29. The contractions intensified, and by 1 a.m., her water had broken. We rushed to the health centre, only to be greeted by darkness and silence. We knocked and banged the gate for over ten minutes before a security guard sluggishly emerged to let us in. Inside, we met a midwife whose hostility was immediate and shocking.
“Why did you come? Didn’t you know we joined the nationwide health workers’ strike at midnight?” she barked. The midwife, who seemed as panicked as we were, reluctantly led my wife inside with the help of a cleaner who had been mopping the floors. Her instructions were clear: “Pray she delivers before 6 a.m., because we won’t keep you here past 7 a.m.”
We were in disbelief. Two women in labour—including my wife—were left in God’s hands. No medication. No professional support. Only a clock ticking toward an ultimatum. Around 6 a.m., with no progress, both women were discharged—sent off to “find any available private hospital.”
I was frantic. My wife’s water had broken hours ago, and I feared for the life of our unborn child. It was then that I remembered my NHIA hospital, and I decided—perhaps in desperation—to give it a try. I reached out to the Public Relations Officer (PRO) of SUNU Health Nigeria Ltd, the Health Maintenance Organization (HMO) managing my NHIA account. He had always come across as professional and kind, often reaching out during media events. Still, I hadn’t once considered using SUNU’s services until that morning.
What followed next was nothing short of exemplary.
The PRO, upon hearing my situation, sprang into action. He immediately sent a WhatsApp message:
“Kindly take your spouse to Navy Hospital. On arrival, present yourself at the NHIA department for a mail to be sent to your HMO for approval code.”
Although I was unfamiliar with the NHIA protocol, I followed his instructions. When we arrived at the Nigerian Navy Reference Hospital, we were shocked by the swift and warm reception. My wife’s name had already been entered in their system. The staff at the NHIA desk were courteous and efficient, welcoming us like long-expected guests.
In contrast to the unwelcoming experience at Ikotun PHC, my wife was treated like royalty. The labor room team was highly professional, and when they saw the mountain of supplies, we brought, they joked: “Are you coming to pay bride price?” They barely needed any of the items; their facility was well-equipped and properly staffed.
It was a difficult labour. My wife had to deliver a 4.1kg baby naturally. Yet, through expert care and seasoned professionalism, she delivered successfully—without a single tear.
At the NHIA desk, I was given a clearance form to fill. Again, unfamiliar with the system, I turned to the SUNU Health PRO, who immediately retrieved my NHIA registration number using a few basic details. He even connected me with other SUNU personnel, all of whom were impressively responsive and helpful. Every step of the process—from admission to discharge—was seamless, paperless, and stress-free.
On Saturday, we were discharged. We paid nothing. Not a single naira.
In over 20 years of experiencing Nigeria’s healthcare landscape, this stands out as my best encounter. Not because it was perfect, but because it restored something I had lost—faith in the system.
If every Nigerian on the NHIA scheme experienced what I did through SUNU Health Nigeria Ltd, then the national health insurance programme is indeed working. SUNU Health demonstrated that with professionalism, empathy, and commitment to quality care, NHIA can live up to its vision of universal health coverage for all Nigerians.
To the entire management and staff of SUNU Health Nigeria Ltd, I say thank you. You didn’t just deliver a baby—you rebuilt trust in a national institution. You reminded me that behind every health scheme are people who care, and professionals who are ready to serve.
I hope more enrollees will begin to use their NHIA services, and that other HMOs emulate the high standards SUNU Health has set.
The future of health insurance in Nigeria is bright—if SUNU is anything to go by.”
By Modupe Gbadeyanka
Efforts to entrench mandatory health insurance through the Ilera Eko Social Health Insurance Scheme in Lagos State have been stepped by the state government.
This was done with the formal investiture of the Commissioner for Health, Professor Akin Abayomi, and the Special Adviser to the Governor on Health, Mrs Kemi Ogunyemi, as Enforcement Leads of the Lagos State Health Scheme Executive Order and ILERA EKO Champions.
The Commissioner described the recognition as both symbolic and strategic, noting that Lagos is deliberately shifting residents away from out-of-pocket healthcare spending to insurance-based financing.
“We have been battling with how to increase enrolment in ILERA EKO and change the culture of cash payment for healthcare. Insurance is a social safety net, and this mindset shift is non-negotiable,” he said.
He recalled that Lagos became the first state to domesticate the 2022 National Health Insurance Authority (NHIA) Act through an Executive Order issued in July 2024, making health insurance mandatory. He stressed that the decision reflected the Governor’s strong commitment to healthcare financing reform, adding, “When Mr. Governor personally edits and re-edits a document, it shows how critical that issue is to the future of Lagosians.”
Mr Abayomi also warned against stigmatisation of insured patients, describing negative attitudes towards Ilera Eko enrolees as a major barrier to uptake. “If someone presents an Ilera Eko card and is treated as inferior, uptake will suffer. That must stop,” he said, pledging to prioritise insurance compliance during facility inspections. “The key question I will keep asking is: ‘Where is the Ilera Eko?’”
In her remarks, Mrs Ogunyemi, said the enforcement role goes beyond a title, stressing that the health insurance scheme is now law.
“This is about Universal Health Coverage and equitable access to quality healthcare for everyone in Lagos State,” she said, noting that ILERA EKO aligns with the state’s THEMES Plus Agenda.
She commended the Lagos State Health Management Agency (LASHMA) for aggressive sensitisation efforts across the state, saying constant visibility was necessary to address persistent gaps in public knowledge. “People are still asking, ‘What is Ilera Eko?’ ‘Where do I enrol?’ Those questions tell us the work must continue,” she said.
She urged all directors and health officials to mainstream Ilera Eko promotion in every programme and engagement, emphasising that responsibility for health insurance advocacy does not rest with LASHMA alone. “When people come with medical bills, the first question should be: are you insured?” she said, adding that early enrolment remains critical as premiums rise over time.
Earlier, the Permanent Secretary of LASHMA, Ms Emmanuella Zamba, said the investiture marked a critical step in positioning leadership to drive enforcement of the Executive Order across the public service.
“What we are undertaking is pioneering in Nigeria. All eyes are on Lagos as we demonstrate how mandatory health insurance can work,” she said.
Ms Zamba disclosed that enforcement nominees across Ministries, Departments and Agencies have been trained, with a structure in place to ensure compliance beyond the health sector.
According to her, “This initiative cuts across the entire public service, particularly public-facing MDAs, in line with the provisions of the Executive Order.”
She explained that the formal designation of the Commissioner and the Special Adviser as Enforcement Leaders was meant to strengthen compliance, alongside the Head of Service, while also recognising their consistent advocacy for universal health coverage. “This decoration is to amplify their roles and appreciate the leadership they have shown,” she said.
By Adedapo Adesanya
President Bola Tinubu has transmitted 24 bills for consideration of the Senate which seeks to reduce the country’s over-bloated board memberships in the health sector.
The bills were conveyed alongside a letter addressed to President of Senate, Godswill Akpabio, and read at plenary on Tuesday, in line with Section 58(2) of the 1999 Constitution of Federal Republic of Nigeria.
President Tinubu said the proposed legislations followed a comprehensive review of existing health sector laws by the Attorney-General of the Federation and Minister of Justice.
He said the review, approved by the Federal Executive Council (FEC), was in collaboration with the Minister of Health and Social Welfare, Professor Muhammad Ali Pate.
According to the President, the bills aims at streamlining governance structures across health institutions by reducing over-bloated board memberships.
This, he said, would improve efficiency, effectiveness, and service delivery within the sector.
According to him, the proposed legislations cover a wide range of health institutions and regulatory bodies, including tertiary and teaching hospitals, specialty hospitals, professional councils, and regulatory agencies.
He said the bills transmitted to the Senate includes the National Hospital for Women and Children, Abuja, Federal Medical Centres, National Specialty Hospitals Management Board; Orthopaedic Hospitals Management Board
Others are the National Eye Centre, National Ear Care Centre, Nursing and Midwifery Council of Nigeria; Medical Laboratory Science Council of Nigeria, the National Agency for Food and Drug Administration and Control (NAFDAC) and the National Blood Service Agency, among others.
The President also listed additional legislative proposals such as the Records Officers Registration and Digital Health Bill 2025 and the Federal College of Complementary and Alternative Medicine Bill 2025.
President Tinubu expressed confidence that the Senate would give the bills careful and judicious consideration in the interest of strengthening Nigeria’s health sector.
After the letter accompanying the bills was read, Senate President referred all the 24 bills to the Senate Committee on Rules and Business for further legislative action.
By Adedapo Adesanya
A new pan-African mental wellness campaign, the Africa Wellness Voices Initiative (AWVI), is set to launch this February, bringing together voices from across Africa to promote mental wellbeing, reduce stigma, and encourage supportive conversations around mental health.
Led by SereniMind, a mental health and wellness organization, AWVI will spotlight different African countries daily throughout February by sharing short wellness statements from individuals, organizations, youth leaders, and institutions.
Each daily feature will highlight local perspectives on mental wellbeing while reinforcing a shared continental message: mental health matters, it said in a statement shared with Business Post.
Mental health remains a critical but under-addressed issue across Africa. According to the World Health Organisation (WHO), depression affects more than 66 million people in the African Region, while mental health services remain limited in many countries. Young people are particularly affected, facing stigma, lack of awareness, and barriers to accessing support.
AWVI said it aims to address these gaps through a unified, prevention-focused awareness campaign that leverages digital platforms to reach communities across borders. In addition to featured voices, members of the public are encouraged to participate by sharing short wellness videos on social media, fostering grassroots engagement and peer-to-peer support.
Speaking on the initiative, Mr Oyenuga Ridwan, Founder of SereniMind, said: “Across Africa, too many people suffer in silence when it comes to mental health. Africa Wellness Voices Initiative is about unity, bringing together Africans from different countries, ages, and backgrounds to normalize conversations around wellbeing and remind people that seeking support is a strength, not a weakness.”
The February campaign is expected to reach 15–25 African countries, feature 60–120 individuals and organizations, and generate over 500,000 digital impressions across platforms including Instagram, LinkedIn, X (formerly Twitter), and TikTok. The organizers hope to scale the initiative in future editions to include all 54 African countries.
AWVI says it aligns with broader continental and global priorities on health, youth empowerment, and wellbeing, contributing to conversations around preventive mental health, community resilience, and inclusive development.
Through technology, partnerships, and community engagement, SereniMind works to promote wellbeing and reduce stigma around mental health.
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