Health
How SUNU Health Nigeria Restored My Faith in NHIA: A Testimony of Professionalism and Care
A senior correspondent with the Federal Radio Corporation of Nigeria (FRCN), Innocent Okoro Onoh, has shared his personal experience with SUNU Health Nigeria Limited, highlighting how the company ensured his wife’s safe delivery despite an ongoing medical sector strike.
In a powerful testimonial, he wrote, “For over a decade, I had dutifully enrolled in Nigeria’s National Health Insurance Authority (NHIA) scheme, paying my dues and contributing to a system I scarcely believed in. Like many Nigerians, I had been influenced by the negative public perception surrounding NHIA—the long queues, the alleged poor treatment of enrollees, and the bureaucracy that seemed to overshadow care delivery. Despite working as a journalist and covering health events, I avoided using the scheme for my personal or family health needs.”
That perception was forever altered on Wednesday, July 30, 2025, during what could have been one of the most traumatic nights of my life—the night my wife went into labour.
My wife had registered for antenatal care at the Primary Health Centre (PHC) in Ikotun, Lagos. We were told that in the event of any complications, she would be referred to the General Hospital in Igando, just a stone’s throw away. Confident in the arrangement, we prepared early by purchasing delivery items worth over ₦150,000 and submitting them to the Ikotun health centre a month before her due date.
Labour began at around 10 p.m. on Tuesday, July 29. The contractions intensified, and by 1 a.m., her water had broken. We rushed to the health centre, only to be greeted by darkness and silence. We knocked and banged the gate for over ten minutes before a security guard sluggishly emerged to let us in. Inside, we met a midwife whose hostility was immediate and shocking.
“Why did you come? Didn’t you know we joined the nationwide health workers’ strike at midnight?” she barked. The midwife, who seemed as panicked as we were, reluctantly led my wife inside with the help of a cleaner who had been mopping the floors. Her instructions were clear: “Pray she delivers before 6 a.m., because we won’t keep you here past 7 a.m.”
We were in disbelief. Two women in labour—including my wife—were left in God’s hands. No medication. No professional support. Only a clock ticking toward an ultimatum. Around 6 a.m., with no progress, both women were discharged—sent off to “find any available private hospital.”
I was frantic. My wife’s water had broken hours ago, and I feared for the life of our unborn child. It was then that I remembered my NHIA hospital, and I decided—perhaps in desperation—to give it a try. I reached out to the Public Relations Officer (PRO) of SUNU Health Nigeria Ltd, the Health Maintenance Organization (HMO) managing my NHIA account. He had always come across as professional and kind, often reaching out during media events. Still, I hadn’t once considered using SUNU’s services until that morning.
What followed next was nothing short of exemplary.
The PRO, upon hearing my situation, sprang into action. He immediately sent a WhatsApp message:
“Kindly take your spouse to Navy Hospital. On arrival, present yourself at the NHIA department for a mail to be sent to your HMO for approval code.”
Although I was unfamiliar with the NHIA protocol, I followed his instructions. When we arrived at the Nigerian Navy Reference Hospital, we were shocked by the swift and warm reception. My wife’s name had already been entered in their system. The staff at the NHIA desk were courteous and efficient, welcoming us like long-expected guests.
In contrast to the unwelcoming experience at Ikotun PHC, my wife was treated like royalty. The labor room team was highly professional, and when they saw the mountain of supplies, we brought, they joked: “Are you coming to pay bride price?” They barely needed any of the items; their facility was well-equipped and properly staffed.
It was a difficult labour. My wife had to deliver a 4.1kg baby naturally. Yet, through expert care and seasoned professionalism, she delivered successfully—without a single tear.
At the NHIA desk, I was given a clearance form to fill. Again, unfamiliar with the system, I turned to the SUNU Health PRO, who immediately retrieved my NHIA registration number using a few basic details. He even connected me with other SUNU personnel, all of whom were impressively responsive and helpful. Every step of the process—from admission to discharge—was seamless, paperless, and stress-free.
On Saturday, we were discharged. We paid nothing. Not a single naira.
In over 20 years of experiencing Nigeria’s healthcare landscape, this stands out as my best encounter. Not because it was perfect, but because it restored something I had lost—faith in the system.
If every Nigerian on the NHIA scheme experienced what I did through SUNU Health Nigeria Ltd, then the national health insurance programme is indeed working. SUNU Health demonstrated that with professionalism, empathy, and commitment to quality care, NHIA can live up to its vision of universal health coverage for all Nigerians.
To the entire management and staff of SUNU Health Nigeria Ltd, I say thank you. You didn’t just deliver a baby—you rebuilt trust in a national institution. You reminded me that behind every health scheme are people who care, and professionals who are ready to serve.
I hope more enrollees will begin to use their NHIA services, and that other HMOs emulate the high standards SUNU Health has set.
The future of health insurance in Nigeria is bright—if SUNU is anything to go by.”
By Adedapo Adesanya
Nigeria has launched a €4.2 million programme supported by the European Union (EU) and implemented by the World Health Organisation (WHO) to strengthen the country’s capacity to detect and respond to disease outbreaks.
The initiative, known as the EU Support to Public Health Institutes in Nigeria (EU SPIN), will be carried out over four years in partnership with the Federal Ministry of Health and Social Welfare.
It is aimed at improving the performance of selected public health institutions through better coordination, faster information sharing and enhanced workforce capacity.
Speaking at the launch in Abuja on Monday, the Minister of State for Health and Social Welfare, Mr Iziaq Adekunle Salako, described the programme as a significant step towards strengthening Nigeria’s healthcare system.
“This initiative is designed to strengthen our health institutions, and it is truly a welcome development. It will improve the well-being of Nigerians, especially our vulnerable populations,” he said, noting that it aligns with the federal government’s broader health reform agenda.
Nigeria continues to face a dual health burden, with recurring infectious disease outbreaks alongside a growing prevalence of non-communicable diseases such as hypertension and diabetes.
According to the WHO, non-communicable diseases now account for 27 per cent of deaths in the country, while malaria alone contributes about 30 per cent of global malaria fatalities.
Recurrent outbreaks of cholera, diphtheria, Lassa fever, meningitis and Mpox also remain a major public health concern.
The EU SPIN programme is expected to address systemic gaps that slow outbreak response by strengthening collaboration among public health institutions and clarifying roles across federal, state and local levels.
It will also support real-time data systems to enable quicker and more informed decision-making during health emergencies.
A key component of the initiative is workforce development, with plans to train up to 75 per cent of public health staff in leadership, prevention and response strategies, as well as digital skills.
The European Union Ambassador to Nigeria, Mr Gautier Mignon, said the programme reflects a shared commitment to building resilient health systems.
“Through EU SPIN, the European Union is investing in strong, digitally enabled public health institutions in Nigeria. This partnership underscores our commitment to health security and sustainable systems strengthening,” he said.
Also speaking, the WHO Representative in Nigeria, Mr Pavel Ursu, noted that improved coordination and digital tools would enhance the country’s ability to protect lives.
“By improving coordination, skills and digital tools, the project will help protect lives and keep communities healthier,” he said.
Officials said the programme would ultimately strengthen links between public health systems and primary healthcare services, ensuring that communities benefit from faster and more effective responses to health threats.
By 2028, the initiative is expected to deliver more efficient inter-agency coordination, clearer institutional responsibilities and more reliable public health data nationwide, with progress tracked through national monitoring systems and periodic reviews involving government and development partners.
By Aduragbemi Omiyale
To achieve a malaria-free Nigeria, a leading Health Maintenance Organisation (HMO) with a robust nationwide presence, SUNU Health Nigeria Limited, has called for a wider adoption of HMO packages for citizens.
It stressed that managed care provides a critical safety net, ensuring families can access quality preventive services without the burden of immediate, high costs, adding that this structured approach transforms healthcare from an unpredictable expense into a manageable, guaranteed service.
The company, which officially unveiled a comprehensive strategic roadmap aimed at drastically cutting down on malaria-related deaths, emphasised that the disease can be eradicated if citizens and stakeholders adopt consistent preventive measures.
“Eradication is within our reach if we synchronise our efforts,” the chief operating officer of SUNU Health, Dr Faith Nwachi, said, noting that the tools for victory range from environmental hygiene to the consistent use of treated nets, which are easily accessible to every Nigerian.
The organisation noted that it came up with the latest framework to significantly reduce the disease burden that has historically hindered Nigeria’s productivity and public health stability.
The urgency of this intervention is underscored by concerning data from late 2025, which revealed a sharp upward trend in cases, it stated.
With over 24.5 million confirmed cases reported in the first nine months of last year alone, the 2026 landscape demands aggressive action. Currently, malaria remains a leading cause of mortality, responsible for approximately 30 per cent of child deaths and 11 per cent of maternal deaths annually.
A central pillar of the roadmap is a focus on preventative care. As of early 2026, according to the World Health Organisation, malaria still accounts for nearly 30 per cent of all hospital admissions in Nigeria.
By addressing the root causes and transmission cycles, SUNU Health seeks to drastically lower these statistics, ensuring Nigerians can lead more active lives without the constant threat of infection.
Dr Nwachi further underscored the economic necessity of this shift, stating that “prevention is significantly cheaper than cure.”
The financial toll on the Nigerian economy is staggering, with billions of Naira lost annually to treatments and diminished man-hours. For the average family, frequent bouts of illness lead to catastrophic out-of-pocket expenses that undermine financial security.
By Aduragbemi Omiyale
Plans are underway by the Alternative Bank (AltBank) to present a policy brief to relevant government ministries, recommending vocational pathways, autism care financing options, and a 12-month Lagos pilot across selected schools and primary healthcare centres.
The recommendations are from the inaugural Autism Stakeholders Roundtable and Policy Dialogue in Lagos, organised by the lender in partnership with the Private Sector Health Alliance of Nigeria (PSHAN), Eliakim Foundation, and Sterling One Foundation under the theme, It is How You Show Up.
The programme served as a critical platform to address the country’s fragmented autism support systems, with leading healthcare professionals, policymakers, and autism advocates in attendance, praising the financial institution’s decisive shift toward early intervention, systemic inclusion, and comprehensive capacity building for parents and caregivers.
The president of the Medical Women’s Association of Nigeria (MWAN) Lagos State Branch, Dr Ime Okon, stressed her group’s alignment with the bank’s initiatives.
“We recognise caregivers and families as central to the success of any intervention. We are showing up, holding their hands, to ensure they are never left to navigate this journey alone.
“For a physician, showing up means ensuring that a parent’s first concern is met with a strengthened, inclusive system rather than a clinical dead-end with no solution. The Alternative Bank has signalled a shift toward a high-level platform for national action,” she stated.
Validating this urgent need for systemic early response, the keynote speaker and founder of the Patrick Speech and Languages Centre (PSLC), Mrs Dotun Akande, advocated the integration of universal developmental screening into primary healthcare, stressing that Nigeria must transition from relying on parallel private centres to building a coordinated national response.
“What Nigeria must now build is a system where intervention happens early, equitably, and at scale, without depending on chance, geography, or privilege,” Mrs Akande noted, outlining the necessity of a caregiver support scheme that addresses both the financial and social needs of families navigating autism.
Answering this call to action, the Executive Director of Commercial and Institutional Banking (Lagos and Southwest) at The Alternative Bank, Mrs Korede Demola-Adeniyi, unveiled the financial institution’s concrete commitments to parent and professional training.
Noting that showing up in Nigeria has “too often meant showing up late,” she announced a robust three-pillar intervention agenda focusing on inclusive education, targeted training for caregivers and health professionals, and behavioural change advocacy.
As an immediate first step, Mrs Demola-Adeniyi announced the launch of a specialised capacity-building programme on Receptive Language Disorder, executed in collaboration with Eliakim Global Resources, which commenced on Sunday, April 26, 2026.
“Early recognition and sustained support depend on a workforce and caregivers who know what to look for, and what to do next,” she explained, emphasising that receptive language is a consequential developmental marker that is frequently missed.
The roundtable fostered dynamic discussions on practically designing and sustainably funding high-impact support programmes.
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