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Prudential launches more affordable Integrated Shield Plan riders with additional benefits
Premiums for the new supplementary plans, PRUExtra Care series, are at least 30 per cent lower compared to the previous suite of riders; new critical illness and retrenchment benefits added
SINGAPORE – Media OutReach Newswire – 1 April 2026 – Prudential Singapore (“Prudential”) has launched a refreshed suite of Integrated Shield Plan (“IP”) supplementary plans (“riders”) that provide comprehensive medical protection at lower premiums. The three new riders are at least 30 per cent more affordable than the previous suite across all age groups and plan types, with some having even larger differences.
In particular, PRUExtra Preferred Care, the new rider for Prudential’s preferred list of private healthcare institutions, is at least 45 per cent more affordable across all age groups compared to its previous corresponding rider, with some groups seeing a 55 per cent difference.
The three new riders – PRUExtra Premier Care, PRUExtra Preferred Care, and PRUExtra Plus Care (known as the “PRUExtra Care series”) – replace Prudential’s previous suite of riders, and align with the new rider requirements announced by the Ministry of Health (MOH) in November 2025.
PRUExtra Premier Care is a rider for private healthcare institutions, PRUExtra Preferred Care is a rider for Prudential’s preferred list of private healthcare institutions under the PRUPanel Connect programme, and PRUExtra Plus Care is a rider for restructured hospitals (up to Class A wards).
The PRUExtra Care riders offer new benefits including additional policy year limits of up to $100,000 if hospitalisation is due to critical illness, and a 12-month premium waiver during retrenchment.
Dr Sidharth Kachroo, Chief Health Officer, Prudential Singapore, said: “By balancing more affordable premiums with meaningful enhancements, the PRUExtra Care riders lower the barrier to comprehensive medical protection for individuals. It also supports the long-term sustainability of private healthcare protection for customers in Singapore.”
IP main plans offer broader coverage by giving individuals more choice, including higher ward classes, access to private healthcare, and the flexibility to choose their doctor. Prudential’s riders complement its IP main plans by providing additional coverage for out-of-pocket expenses and treatments that MediShield Life and IP main plans may exclude, including coverage for non-cancer drug list treatments and non-listed cell, tissue and gene therapy products (CTGTP).
Dr Kachroo added: “Everyone wants peace of mind that they are protected against large hospital bills, and this fortunately is covered for citizens and permanent residents by MediShield Life in Singapore. Integrated Shield Plans (IPs) add value by providing individuals with a wider choice in the type of care they receive. When coupled with a rider, it expands that set of options and the breadth of coverage for the consumer, especially those who want private care. For foreigners who don’t have MediShield Life, IPs provide access to more healthcare options while they reside in Singapore.”
Enhanced critical illness limits and new retrenchment benefit
A critical illness (CI) diagnosis often requires intensive medical treatments and prolonged recovery periods. In view of rising incidences of CIs such as cancer[1], heart attack[2], and stroke[3] in Singapore, Prudential has introduced an early-to-late CI benefit in its PRUExtra Care series. Should a customer be hospitalised or require surgery due to a covered early, intermediate, or late-stage CI, their policy year limit will be increased by up to $100,000.[4]
Dr Kachroo said: “Our PRUExtra Care customers get up to $100,000 added to their policy year limits should they be hospitalised due to critical illness. Managing a critical illness usually involves complex treatments and repeated procedures, which can quickly put pressure on customers’ annual limits. By increasing policy year limits for early to late-stage critical illnesses, they can be assured that their coverage can keep pace with their treatment needs, allowing them to focus fully on recovery and healing.
“We also recognise that health security is tied to financial stability. An unexpected job loss can make it challenging for customers to maintain regular insurance premium payments, and result in a lapse in health protection when it’s needed most. To prevent this, we have introduced a retrenchment waiver benefit to ease their financial burden and give them some time to get back on their feet.”
Under the new retrenchment waiver benefit for PRUExtra Premier Care and PRUExtra Preferred Care customers, those who remain unemployed for a continuous period of six months can apply for a waiver on their rider premiums for the next 12 months. The waiver continues to apply even if the customer secures new employment during the waiver period.
More affordability with use of panel providers and no-claim discount
Customers with PRUExtra Premier Care who are treated by panel[5] and extended panel specialists at panel healthcare institutions can keep their premium level the same at the next policy renewal under the claims-based premium pricing framework.[6]
In addition, PRUExtra Premier Care customers enjoy a 20 per cent discount (“PRUWell Reward”) on their standard level premium (the lowest premium tier within their age band) when their policy is issued with no special terms and conditions, as well as at their next policy renewal if no claims are made.
Importance of reviewing protection needs with a financial representative
As individuals move through different life stages, their healthcare needs and financial circumstances can change. Customers are encouraged to review their protection with a financial representative to assess their overall needs and determine the appropriate level of coverage before making any decision to downgrade or drop their riders.
Dr Kachroo said: “We understand that customers need to strike a balance between premium affordability and protecting themselves from potentially high medical costs in the future. While they may enjoy immediate cost savings when they switch to a plan that offers lower premiums, they also need to consider what they might need to pay in cash from their own savings when they require hospitalisation given that the deductible is no longer covered and the co-payment cap has increased. This is a personal choice, and our role as an insurer is to ensure that our customers fully understand the coverage and benefits that they enjoy with their plans, as well as the implications of downgrading or dropping coverage, so that they can make an informed decision.”
PRUExtra Premier Care: $100,000 additional limit per policy year
PRUExtra Preferred Care: $100,000 additional limit per policy year
PRUExtra Plus Care: $50,000 additional limit per policy year
Hashtag: #PrudentialSingapore
https://www.prudential.com.sg/
https://sg.linkedin.com/company/prudential-assurance-company-singapore
https://www.facebook.com/PrudentialSingapore/
https://www.instagram.com/prudentialsingapore/?hl=en
The issuer is solely responsible for the content of this announcement.
About Prudential Assurance Company Singapore (Pte) Ltd (Prudential Singapore)
Prudential Assurance Company Singapore (Pte) Ltd is one of the top life and health insurance companies in Singapore, serving the financial and protection needs of the country’s citizens for 95 years. As at 31 December 2025, it has S$66.3 billion funds under management. The company has an ‘AA’ Financial Strength Rating from leading credit rating agency Standard & Poor’s and delivers a suite of well-rounded product offerings in Protection, Savings and Investment through multiple distribution channels including a network of 5,400 financial representatives.
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Siam Piwat redefines global retail with NEXTOPIA, a future prototype where sustainability is a transformative force for business, people, and the planet
Chief Executive Officer Chadatip Chutrakul introduced the project during The Economist’s 5th annual Sustainability Week Asia, recently held in Bangkok, positioning NEXTOPIA as more than a response to necessity but as a genuine driver of business leadership and vision.
The vision for the future of retail is built on three interconnected pillars: co-creation with founders and partners, collaboration with tenants and communities, and customers. Together, they redefine retail as a platform shaped by shared purpose, creativity, and participation. This extends to redefining customer relationships through trust, inspiring customers to visit more often, spend more time, and deepen engagement within our ecosystem.
“Sustainability is no longer optional,” Chutrakul said. “We must accelerate and make a bold move. Real, lasting impact is never created alone. It requires co-creation across industries, united by purpose, in a place that captures the world’s attention and inspires change for the greater good.”
Launched in November 2025, the 15,000-square-meter attraction at Siam Paragon, a global landmark that draws more than 200,000 visitors daily, including a significant share of international tourists aims to move sustainability “beyond awareness into joyful and engaging experiences in everyday life,” she added.
Developed with more than 50 partners, NEXTOPIA operates under the theme “Co-creating Communities for a Better World.” It features infrastructure contributions from companies including B.Grimm, SCG, Indorama and Kasikornbank, incorporating solar energy, sustainable materials, advanced water systems, and cooling and clean air technologies.
The project has achieved zero waste to landfill, cut energy consumption by 47%, reduced water use by 34% and lowered carbon emissions from construction materials by 59%. Within a year, water savings are projected to be equivalent to the volume of an Olympic-sized swimming pool. Over two years, decarbonization efforts will deliver the environmental benefit of creating a vast urban park.
NEXTOPIA is Thailand’s first multi-tenant retail building to earn EDGE Advanced certification for resource efficiency and a two-star Fitwel rating. It also received the Best in Building Health Award 2026 from Fitwel, achieving top scores for its design and quality-of-life features.
Tenants must adhere to some 50 sustainability criteria covering waste management and value chain practices, with many exceeding standard industry benchmarks. Siam Piwat developed the framework over three years to help partners adopt sustainable practices quickly while cutting costs and unlocking new value.
Interactive elements at NEXTOPIA invite visitors to participate directly, with kinetic floors and bicycles that generate electricity for redeemable rewards, alongside exhibits featuring Thailand’s largest collection of recycled art, created by artists from waste collected nationwide. ECOTOPIA, the country’s biggest eco-store, stocks more than 110,000 sustainable products, many recycled or upcycled, sourced from around 300 Thai communities and small businesses.
The project has also brought together more than 30 local communities and global organizations, including the United Nations, World Food Programme, UNDP Biofin and WWF, to exchange knowledge and ideas.
More than a shopping destination, NEXTOPIA functions as a living laboratory for experimenting and exchanging ideas that retail and real estate developers worldwide could adapt. It marks a strategic evolution for Siam Piwat, transforming the company from a premier retail developer into what it describes as “a global sustainability platform” that links businesses, people and innovation.
This shift aligns with intensifying global pressure on companies to meet their sustainability commitments under the Paris Agreement, as brands and consumers increasingly demand verifiable environmental action.
With NEXTOPIA, Siam Piwat is betting that the future of retail lies not just in selling goods, but in creating spaces where sustainability feels tangible, measurable and above all inspiring.
Setting a new benchmark for co-created, revolutionary retail, NEXTOPIA offers a scalable model that delivers both business value and meaningful impact – one that can be adopted globally.
Hashtag: #SiamParagon #NEXTOPIA #Sustainability #PrototypeCity #NetZero #TheEconomist #SustainabilityWeekAsia
The issuer is solely responsible for the content of this announcement.
About Siam Piwat
Siam Piwat is a leading retail and real estate developer behind Bangkok’s most iconic destinations, including Siam Paragon, Siam Center, Siam Discovery, ICONSIAM, and Siam Premium Outlets Bangkok, globally recognized for pioneering experiential destinations.
For over six decades, Siam Piwat has been renowned for creating iconic destinations and world-class experiences, continuously redefining Bangkok’s retail landscape through award-winning developments that set new global benchmarks. Guided by creativity, innovation, and sustainability, the company continues to lead with a bold vision s that inspire, engage, and delight customers from around the world, while creating long-term value for society, businesses, and future generations.
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DTAP Expands Access to Sexual Health Services with Two New Clinics in Holland Village and Clarke Quay
As healthcare-seeking behaviours continue to evolve, there has been a noticeable shift towards earlier and more proactive screening, especially for sexually transmitted infections (STIs) and HIV. Increasing public awareness of the importance of timely testing and treatment has driven demand for accessible, confidential care delivered in a professional clinical setting. The expansion into Holland Village and Clarke Quay reflects this shift, with both clinics designed to offer a comfortable and private environment that supports individuals in seeking care with confidence.
DTAP operates as a GP+ medical centre, bridging the gap between general practice and specialist care. Fully accredited for HIV and STD testing and treatment, its clinical protocols adhere to Singapore Ministry of Health (MOH) guidelines, covering the full continuum from screening and early detection through to treatment and long-term management. Beyond sexual health, DTAP also supports men’s and women’s health, weight management and mental health.
Clinics are staffed by experienced doctors — both male and female — who take a friendly, open and non-discriminatory approach, ensuring patients can seek care with confidence and discretion.
“This expansion builds on DTAP’s longstanding commitment to accessible and confidential care, with over 20 years of experience since 2005. We are seeing a clear shift towards more proactive health-seeking behaviour, particularly in sexual health, with more patients coming forward earlier for screening and testing, including for conditions that were previously under-discussed. This highlights the importance of timely detection and access to care, supported by a discreet, comfortable environment with experienced doctors who provide care in a respectful, open and non-discriminatory manner,” said Dr. Alan Tan, Chairman of DTAP Clinics.
DTAP Clinic @ Holland Village and DTAP Clinic @ Clarke Quay are now open to patients. For more information on services, visit https://dtapclinic.com/.
Hashtag: #DTAP
The issuer is solely responsible for the content of this announcement.
About DTAP
DTAP clinics offer GP+ medical services, bridging the gap between general practice and specialist care. Established in 2005, DTAP provides services that extend beyond regular GP offerings, with key focus areas including men’s health and women’s health, including sexual health, STD check, weight management and mental health. Through all life stages, DTAP aims to be a trusted healthcare partner in both general and sexual health.
Media OutReach
TP’s AI-powered debt collection solution recovers up to 40% debt, improves efficiency and saves costs
Collections are emerging as a critical lever for both financial performance and customer retention. Regional institutions including the Asian Development Bank have identified digital transformation of financial services and credit infrastructure as a strategic priority across Asia, while rising consumer delinquencies are increasing pressure on banks to modernise servicing and collections operations.
However, debt collection remains one of banking’s most complex challenges, as lenders struggle to improve recovery rates without damaging customer relationships. AI-driven, human-supported debt collection models are emerging as a potential way forward to help lenders tackle rising credit risk and changing borrower behaviour. TP.ai FAB Collect is designed by training AI on decades of human collections expertise and deploying it where volume demands scale, so human advisors can focus on preserving customer relationships.
From Recovery to Relationship Management
TP.ai FAB Collect empowers lenders to operationalise more predictive, customer-centric engagement at scale, moving beyond traditional recovery models without adding friction to the customer experience. Built on TP’s proprietary TP.ai FAB (Foundational AI Backbone) framework, the solution integrates advanced analytics, AI-driven decisioning, and omnichannel engagement to improve recovery outcomes while maintaining compliance and customer trust.
“We trained our AI on 40 years of human collections expertise. Now it handles the first wave, so our human advisors can focus on the conversations that truly matter. TP.ai FAB Collect has produced results across debt recovery, promise-to-pay and overall customer satisfaction.” explains Assaf Tarnopolsky, TP’s Chief Business Development & Customer Officer, APAC.
When deployed by a leading financial institution, TP.ai FAB Collect’s AI agents achieved a customer satisfaction (CSAT) score that was slightly higher than human agents while also achieving a 40% debt recovery rate. At a leading telecommunications company, AI agents adapted outreach to customers based on local payment behaviour, achieving a 7%-point improvement in the pay-to-contact ratio compared to the human-only model. The solution also improved recovery performance over time while reducing collections costs by 40% compared to a human-only model.
TP.ai FAB Collect was recognised with a 2026 Artificial Intelligence Excellence Award by the Business Intelligence Group and was named Technology of the Year by the Excellence in Customer Service awards.
Hashtag: #TPAPAC #TPaiFAB
https://www.tp.com/
TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.
For more information: www.tp.com.
https://www.tp.com/en-sg/locations/singapore/
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