Travel/Tourism
14th Arabian Hotel Investment Conference Holds April 17
By Dipo Olowookere
All is now set for the 2018 edition of Arabian Hotel Investment Conference, which holds from April 17 to 19 at the purpose-built AHIC Village in the grounds of the Waldorf Astoria Ras Al Khaimah, United Arab Emirates (UAE).
AHIC provides unique insights into modern leadership, forward-thinking investment and new operating models via a stellar line-up of speakers confirmed for the annual gathering for the Middle East’s hospitality investment community.
This year’s event, the 14th, will will attract 700 hotel investors, major developers, leading financiers, and C-level hotel executives to attend three days of content, networking and events, including live-on-stage interviews with some of the world’s most respected businessmen and hotel leaders and the first AHIC Global Project Showcase, featuring hospitality investment opportunities from around the world.
It will give stakeholders the platform to address the critical issues of innovation, leadership, destination development and industry disruptors amid the macroeconomic outlook from the investors’ perspective.
Held in partnership with Ras Al Khaimah Tourism Development Authority (RAKTDA), AHIC 2018 will be inaugurated by Sheikh Saud Bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah.
He will give a keynote opening speech and reveal further insights into the strategy for Ras Al Khaimah, one of the world’s fastest growing tourism destinations, and share anecdotes that will inspire fellow leaders at AHIC.
CEO of Ras Al Khaimah Tourism Development Authority, Haitham Mattar, said, “We are looking forward to showcasing Al Marjan Island at AHIC 2018 and to taking part in the dynamic conference programme.
“Tourism is one of Ras Al Khaimah’s most important economic sectors and is considered a key engine for continued GDP growth and job creation. Our decision to support AHIC 2018 comes at a pivotal time in our three-year Destination 2019 Tourism Strategy, which aims to attract one million visitors by the end of 2018.
“To accommodate this growth in visitors, Ras Al Khaimah Tourism Development Authority is providing potential investors with a range of innovative opportunities to develop stand-out properties across the emirate. We have considerable opportunities within several development projects, including Al Marjan Island, which has been earmarked for an additional 16 hotels by 2025.”
His Highness’ welcome will be followed by a keynote interview with one of the Middle East’s most respected businessmen, Mohamed Alabbar, Founder & Chairman, Emaar Properties, who has not only played a critical role in establishing Dubai’s reputation as a tourism hotspot but is also renowned for his entrepreneurial outlook and passion for digital disruption.
Alabbar commented that, “With its natural setting, diverse attractions and a fast-evolving hospitality infrastructure, Ras Al Khaimah is setting new milestones in the industry, and evolving as one of the popular tourism hubs in the region. AHIC 2018 will put the spotlight on the emirate and drive inward investments, and underline the diversity of tourism offerings that our nation presents to the world. Through the Conference, which discusses future trends, we can collectively contribute to strengthening the prospects of the tourism and hospitality sectors, and unlock their true potential.”
Jonathan Worsley, Chairman of Bench Events and Co-Founder of AHIC, said: “We are delighted and proud to open AHIC 2018 with insights from two such respected business leaders. I’ve no doubt the contributions from His Highness Sheikh Saud and His Excellency Mohamed Alabbar will set the scene for highly relevant debate and discussion around the all-important topics of leadership and innovation as they impact the global hospitality investment industry.”
AHIC 2018 will also bring some of the world’s leading hotel CEOs to Dubai for a ‘Global CEO in the Hot Seat’ series; Keith Barr, Chief Executive Officer, IHG; and Pierre-Frédéric Roulot, CEO, Groupe du Louvre.
Ahead of his session at AHIC, Keith Barr said: “This will be my first time at AHIC and I’m delighted to have the opportunity to be on stage to talk about our industry and IHG’s role within it. I’m going to be talking about a range of things, but will be focusing on the way that digital and technological evolution has transformed the way in which we can deliver a truly personalized experience for our guests.
“The hospitality industry has experienced a great deal of change in recent years, not least in terms of the constantly evolving consumer environment and the rapidly changing digital and technological landscape. I don’t necessarily see any one element challenging the industry more than it has done in previous years, but it’s a case of the industry needing to continuously adapt, evolve and innovate during 2018. This isn’t an industry where you can sit still for one moment; it’s highly competitive and it’s vital that we are as nimble and agile as possible.”
Commenting on what he forecasts to be the biggest disruptor to the hospitality industry in 2018, Federico J. González, President & CEO, Radisson Hotel Group, said: “There’s no single aspect or issue that I see as being unique. The trend of disruptions and other macro and micro economic challenges will continue. As a leading hotel company, we need to be ahead of the curve and focus on delivering memorable moments. We need to be able to respond faster and better to customer needs. At Radisson, we want all of us to be obsessed with customer. That’s the ultimate essence of hospitality and our business.
“We need to have relevant and meaningful innovation at all levels of business. We need to support and enhance a customer journey from A to Z, which makes sense to the customers directly. Brand, Product, Commercial & Marketing activities, Communication and Operations, all need to be aligned to serve one purpose – 100% Guest Satisfaction.”
The CEOs behind some of the industry’s hottest new brands will also take to the stage, including Christoph Hoffmann, Chief Executive Officer, 25hours Hotel Company, Amar Lalvani, CEO & Managing Partner, Standard International; and Michael Bisordi, Owner – Tungsten Partners and Partner – Ace Group International.
Christoph Hoffmann, who recently entered into a strategic partnership with global hotel giant Accor to further develop his brand, 25hours, said he forecast more mergers in the industry.
“In most markets, the number of hotel rooms is increasing and we still see mergers and new brands – especially in the lifestyle segment – arising. A CEO nowadays must be open for structural changes and not so much focus on the mere product to succeed,” said Hoffmann.
Commenting on the skills a hotel industry CEO needs to success in 2018, Amar Lalvani said: “Stop thinking like a hotel company CEO. It’s a very insular industry with insular thinking. Think more creatively and move more quickly. Watch other sectors. Alternative accommodations, shared office, ride sharing. Understand how the next generation lives, stays and plays in order not to become a dinosaur.”
Michael Bisordi, who launched the Ace Hotel chain in US, said that he believes investors should “focus inward” and look at an asset on a local level, rather than as a brand.
“Our intent primarily is to create within the four walls of the building an ‘instant classic’,” said Bisordi.
“In a way we feel this actually transcends the concept of a brand. We feel that the development of the property to be the draw, more so than any brand, is where the industry is going. Customisation is an increasing trend and is a reaction against the wave of expansion of relatively homogeneous hotels in the latter half of the 20th century,” added Bisordi.
Meanwhile, the investor’s perspective will be represented by the Middle East’s leading hotel owners including Alain Debare, Chief Executive Officer, Action Hotels; Samih Sawiris, Chairman, ORASCOM Development; Jalil Mekouar, Chief Executive Officer – Hotels, Majid Al Futtaim; Sanjeev Agarwala, Chief Operating Officer – Hospitality and Investment, Al Habtoor Group; and Dr Badr Al Badr, Chief Executive Officer, Dur Hospitality.
Commenting on how he sees the current operating environment, Alain Debare said: “Taking a wide lens, the hotel sector we have grown to know, is in a shift. A big shift. In recent months, we have witnessed a flurry of multi-billion dollar M&A activity. The reality is, this has taken Top Team attention away from core brand operations.”
Travel/Tourism
Airlines Fault Claims of Unpaid NCAA Regulatory Fees
By Adedapo Adesanya
The Airline Operators of Nigeria (AON) has denied owing cost recovery charges to the Nigeria Civil Aviation Authority (NCAA), insisting that all services rendered by the regulator to domestic airline operators are paid for fully in advance on a cash-before-service basis.
In a statement from the airlines’ body, it was emphasised that no domestic airline in Nigeria receives NCAA regulatory services without first making full payment of invoices issued to it by the agency, describing suggestions of the indebtedness for regulatory services as factually inaccurate.
It said that what the NCAA refers to as ‘outstanding charges’ relates solely to the 5 per cent Ticket Sales Charge (TSC), a tax imposed by the NCAA on passengers, which it said is not in consonance with the dictates of international aviation.
The AON then urged the federal government to urgently amend the Civil Aviation Act to empower the NCAA to collect whatever appropriate fees and charges are due it directly from passengers or whoever else, without routing such through the domestic airlines, from June 1, 2026.
It said doing this will relieve domestic airlines of the financial burden of acting as collection agents for the NCAA, since airlines currently bear banking transfer charges and other transaction costs in the process of transmitting funds to the organisation.
The airline body reiterated its position that the NCAA is a regulator, not a revenue-generating agency and that it does not fund any aspect of the airline businesses or render any direct service to passengers.
The AON said every service the agency provides to airline operators is fully paid for in advance before it is rendered.
“The AON notes that several member airlines maintain dedicated accounts, from which the NCAA draws down its monthly remittances, until the force majure caused by the Iran-Israel/USA conflict, which had put a lot of financial pressure on airlines worldwide.
“Notwithstanding this arrangement, the AON had formally appealed to the federal government through the office of the Minister of Aviation and Aerospace Development, to suspend the payment of all statutory charges temporarily, as an interim measure to assist airlines in managing their cash flows during the current period of severe financial stress caused by the increase in the cost of Jet A1.
“As an interim response, President Bola Tinubu graciously granted a 30 per cent concession while waiting for the government’s decision on the other aspects of the AON intervention request.
“While the AON acknowledges and appreciates this gesture, we had appealed for a meeting with Mr President to discuss further reliefs, a request that is yet to be granted,” the AON said.
Speaking further on reports that airlines owe billions in debt to the NCAA, the AON said the 5 per cent Ticket Service Charge in question was introduced over 45 years ago under the Government of General Gowon by the then Federal Civil Aviation Authority (FCAA) and its continued relevance has not been reviewed ever since.
It further stated that domestic airlines, in addition to the 5 per cent TSC, still pay separately ànd directly for services provided by the various industry agencies, including the NCAA itself.
AON said that the 5 per cent TSC is an ad valorem tax applied to an airline’s gross earnings, not profits and that the global aviation industry operates at a profit margin of between 1.5 per cent and 2.5 per cent at best.
“The AON remains committed to constructive engagement with the government and all stakeholders to achieve a growth-oriented sector, designed to enable the accelerated growth of key sectors of the economy and the improvement and sustenance of a healthy quality of life for the citizenry,” it said.
Travel/Tourism
Airline Remittances: NCAA Halts Enforcement of ‘No Pay, No Service’ Policy
By Adedapo Adesanya
The Nigeria Civil Aviation Authority (NCAA) has announced the temporary suspension of its “no pay, no service” directive earlier issued to airlines with outstanding statutory remittances, citing ongoing consultations and prevailing operational challenges in the aviation sector.
In a statement, the authority said the decision followed a review of industry conditions, particularly the rising cost of aviation fuel, which has placed significant financial pressure on domestic carriers and threatens overall sector stability.
However, the NCAA stressed that the suspension does not amount to a waiver, cancellation, or forgiveness of the debts owed by the affected airlines, noting that such decisions fall outside its regulatory mandate.
The agency recalled that President Bola Tinubu had earlier approved a 30 per cent discount on outstanding statutory charges owed by domestic airlines to aviation agencies, as part of broader government efforts to cushion the impact of high Jet A1 fuel costs and stabilise the industry.
According to the NCAA, airlines remain fully responsible for settling their obligations, adding that it would engage operators individually to ensure compliance through structured repayment arrangements that do not disrupt operations.
The regulator also clarified the nature of the 5 per cent Ticket and Cargo Sales Charge, describing it as a statutory levy mandated by the Civil Aviation Act and embedded in the cost of air travel and cargo services.
It explained that the charge is collected by airlines at the point of ticket and cargo sales on behalf of the aviation system and must be remitted accordingly.
The organisation emphasised that the funds do not constitute revenue or profit for the airlines and should not be treated as such.
It further noted that the revenue from these charges is distributed among key aviation institutions, including the regulator itself and other service providers, all of which play vital roles in ensuring safe, efficient, and internationally compliant aviation operations.
It added that the NCAA operates on a cost-recovery basis and does not receive direct funding from the Federal Government for its routine regulatory activities, making timely remittance of statutory charges critical to sustaining its oversight functions.
The suspension of the enforcement directive, it said, is a measured step aimed at maintaining operational stability in the sector while reinforcing the obligation of airlines to remit collected charges.
The NCAA reaffirmed its commitment to balancing regulatory enforcement with industry sustainability, warning that statutory funds already collected must be remitted for their intended purposes.
Travel/Tourism
Emirates Skywards Commences ‘Season of Rewards’ Campaign
By Modupe Gbadeyanka
A new campaign designed to celebrate its passengers across the globe has been launched by Emirates Skywards, a statement from the company confirmed.
The promotion is known as Season of Rewards, and will run from May 21 to August 31, 2026, with beneficiaries getting different rewards for their patronage.
The Skywards Season of Rewards offers more savings with Cash+Miles on Emirates and flydubai, with members unlocking twice the savings, including enhanced Cash+Miles rates across the Emirates and flydubai network when booking flights and extras (excess baggage, lounge access and seat selection. The offer applies across all classes of travel, fare brands and destinations on both airlines. With the limited-time offer, 2,000 Skywards Miles can unlock savings of $30 instead of $15.
In addition, passengers will receive extra tier benefits for travel up until August 31, 2026. Members earn a 20 per cent bonus Tier Miles on every Emirates or flydubai flight, helping members move through the tiers faster. With reduced Tier Miles required during this period, it’s now even easier for members to renew or upgrade their membership status.
Also, they will get 50 per cent bonus Miles with travel partners, including Emirates Skywards Hotels, Marriott Bonvoy, IHG Hotels and Resorts, Jumeirah and more. However, registration is required to participate, and bonus Miles will be credited within 60 days after the end of the offer period.
Further, Skywards members can book their next reward flight and extras with Miles, starting from 4,500 Miles instead of 9,000 Miles during the promo period across all routes, cabins and fares.
“Skywards Season of Rewards reflects our continued commitment to creating even more value for our members worldwide.
“Whether members are planning a family holiday, a Dubai stopover, a weekend escape, or simply looking to maximise rewards across their travel spend – this initiative unlocks more opportunities to earn, save and experience the world with Emirates Skywards,” the DSVP Emirates Skywards, Nejib Ben Khedher, said.
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