By Modupe Gbadeyanka
A new customer support centre has been established by Airbus in Johannesburg, South Africa to strengthen the company’s presence in Africa.
By supporting the growth of the local aviation industry, Airbus aims to empower airlines and reinforce their autonomy. This will benefit not only airlines but also the entire industry and local workforce.
The new facility will serve as a hub for customers in the region, providing tailored support and enhancing operational efficiency.
A statement from the aviation firm disclosed that the centre would drive the development of existing local capabilities ensuring access to maintenance and training resources while fostering a stronger, more collaborative ecosystem in the region.
Airbus’ most recent Global Market Forecast, predicts that commercial demand for the African continent will reach 1460 passenger and freight aircraft by 2043, comprising 1210 single-aisle aircraft and 250 widebody aircraft.
Additionally, Airbus’ Global Services Forecast estimates that Africa will need to introduce 15 000 additional pilots, 20 000 mechanics to meet the surge in air travel demand.
The Vice President for Customer Services in Africa and the Middle East at Airbus, Mr Laurent Negre, said, “With the rapid expansion of the latest generation aircraft on the continent, Africa requires additional dedicated support and skills to meet the increasing demand for intra-African and international connectivity.
“We are proud to open this new office to increase our proximity to customers while continuing to support the development of solutions for Africa, in Africa, and by Africa.”
