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When Blackmail Became A Tool…NTDC Incessant Workers’ Strike

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By Olajide Unde

Insane climes, workers unions are partners in the organizations development ensuring amongst others, good working environs and welfare for members of staff. Far from antagonism or troublemaking, unionism is major to serve as a platform where workers can collectively federate their observations, opinions and suggestions and pass it through their leaders to the management which cannot because of time, situation and circumstances allow a regular convention of the management and the workers.

After several of such conventions have been exhausted; strikes, sit-outs or protests are embarked upon. Note, these are legitimate tools created by law and as vistas for workers to peacefully and decently express their worries, call attention to their welfare, caution the management, make suggestions and call the attention of the management to progressive correctional issues. This right is even an internationally acceptable recognized one sanctioned by International Labour Organisation, ILO.

So it came as a shock to industry practitioners when workers of one of the parastatals under the Ministry of Information, National Orientation and Culture being superintended by Alhaji Lai Mohammed, Nigeria tourism development Corporation, NTDC, embarked on a protest that shut down the office located at the old Federal Government Secretariat, Area 1 Garki , Abuja.in the absence of the head of parastatal and without any forewarning or past dialogues with the Director General, Mr Folorunsho Coker.

Not undermining the right of workers embarking on a protest, strike or lockout, the onus here is the motive behind such and whether it is honourable or mischievous considering the timing.

With this in mind, industry watchers are of the belief that this particular strike action smacks of blackmail, which is so sad, particularly for a Director General who has spent less than one year in office and one who understands the importance of human capital development as highlighted in the organisation’s CHIEF plan introduced by Coker. H is Human Capital Development.

Fastidious in pursuing this path, Coker reiterates the need of developing new ways of making tourism work by working with people that can work effectively through their expertise to bring innovative and workable ideas to grow the tourism industry.

This he is presently pursuing by making sure his members of staff are up to date with happenings in the tourism community worldwide and also what it takes to operate a tourism agency in the age of new media. No small feat but one he is doing already.

If only NTDC Union leaders realise the joke is on them, blackmailing or intimidating the management will be relegated to the backburner.  What tourism generates in Nigeria is nothing compared to what fellow African countries like Seychelles, South Africa, Kenya etc generate yearly. A big shame for a country like ours.

Union leaders need to take a cue from their counterparts in other climes who are supposed clinical about their purpose, steering off sentiments and personal loyalty when it comes to union issues, welfare and condition of service.

Now, more than ever, it is important they realize, they are first employees of the organisation before being a member of the Union and the essence of their employment is to serve the organization not to play politics and know where to draw the lines between playing Union duties and being dutiful at their post of responsibility.

Going by these propositions, one has no tiff with the fact that the NTDC Union leaders called their members to strike. Of course they have the rights, however, going by the past trend, it has now become a sequential occurrence and modus operandi of calling sudden ‘Strikes’ as a means of blackmail and that has to STOP!

Those familiar with this trend can attest to the fact that the urge to strike reared its head immediately Mrs Sally Mbanefo was appointed as the Director-General, NTDC in replacement of Otunba Olusegun Runsewe, a media practitioner and a rambunctious personality who has the history of fighting three tourism ministers to a standstill.

Her appointment gladdened not many hearts especially with a predecessor who worked more on the pages of the newspaper than on the job. His affection for the media through his over-the -top generosity was returned with splashes all over the media but at the expense of the industry that suffered no growth. Despite, several junkets to travel markets in almost all continents, our tourism arrivals enjoyed continuous decrease and domestic tourism was at it’d lowest ebb.

Also, Mbanefo appointment came at a time of economic recession leading to shrinkage of fund available to the corporation thus putting paid to access to free fund which can be employed and deployed to be a good DG either to the press, to staff in form of foreign trips and unnecessary free largesse and frivolous allowances and claims. If that wasn’t bad enough, there was bitterness arising from the abrupt sack of her predecessor who seemed to be angry that Sally lobbied him out of the job whilst nursing secret ambitions of returning to the job he was unceremoniously removed from while on assignment out of the country.

With constant interaction with the workers and the Union leaders who Sally inherited, the intrigue of the bitterness of a displaced DG who still has a lot of blind followers in NTDC with the union leader and workers who were not happy that things were not the same again, the era of strike crawled in. An examination of the reasons, modus operadi and demand of the workers will show that the whole strike actions being embarked in NTDC are out of tune, totally unwholesome and unethical.

Let’s read excerpts from some newspapers on the previous strike

On February 25, 2015, National newspaper under the Headline “NTDC workers’ strike enters the second week”, ‘The workers have vowed to continue with the industrial action until the agency’s director general, Mrs Sally Mbanefo, is removed from office.

Last week, official activities at the parastatals Abuja and zonal offices were stopped.

The workers, through their union, Amalgamated Union of Public Corporations, Civil Service Technical and Recreational Services Employees (AUPCTRE), have made several allegations against Mrs. Mbanefo.

They accused her of starving the agency of fund under the guise that the Federal Government was no longer funding the parastatal.

The workers accused her of “going behind to collect huge allocation from the Federal Government”.

The NTDC Chapel Chairman of AUPTCRE, Sam Unwuchola Okpomo, said as at July 2014, the Federal Government released N52,014,821 as capital budget and N342, 654,807 for training and other logistics to the agency.”

In September 3, 2015, in the Hallmark newspaper under the Headline, “Fears of sack forces NTDC boss to back down …as workers call off strike”

“It would be recalled that the protesting staff, led by Comrade Anthony Benjamin, in a memo obtained by Hallmark accused the DG of not properly mobilizing funds for the activities of the corporation as it relates to administrative functions.

They accused her of incapacitating the staff with the claim of a shortage of funds to perform the statutory functions of the corporation but overhead will be released and go out through other sources.

The staff said,” the DG does not fund the zonal offices, she will visit the zone and stop at the airport to insult the staff of the zone to their integrity by asking them to go and source for funds from affluent individuals for the running of the office. She did not even appreciate the efforts of the staff in ensuring the success of her visit to the state.

”We are tired of a DG who claims to be promoting domestic tourism but will not fund the zones offices where tourism potentials are domiciled organization but will tell the staff there in no money for official works but there is money for other fictitious travels by herself and her associates to different destinations.”

Daily Trust Sept 3 wrote

Striking NTDC workers call for DG’s removal

By Mustapha Suleiman | Publish Date: Sep 3 2015 5:47AM

‘On their demand, Comrade Kunama said: “We want her removal. She is killing the tourism sector. Except the government is not serious with tourism, but if the government wants to tap into the potentials of tourism to diversify the Nigerian economy, they have to remove her and bring in a professional that has a vision for the sector.”

The Federal government seemed to have seen through the malevolent and malicious intent of the unions or the workers and refused to pander to the unreasonable demands of the workers and refused to relief Sally of her job. Though Sally was removed in November 2016, it should be a matter of curious logic and interest that between November 2016 and May 2017 three DGs were in quick succession appointed and removed. Two of them, career officers and the other an outsider, none of them were accepted by the Union

And according to a presidency source, they were all removed majorly “due to the unnecessary antagonism to their appointment by the Union who was being used and manipulated and workers who engaged in writing acrimonious petition with some outsider who was willing to come back to NTDC who took solace at sponsoring media attack against the appointees’.

And the Federal Government brought in Coker, who has distinguished himself in the public sector, government and a memorable tenure as Lagos State Commissioner for Tourism. The problem with Coker according to an investigation commenced shows that his preference for domestic tourism as against the floundering of the meagre fund of the Corporation on foreign fair and Travel markets.

In December 1 2017 in the Nation’s online, under the headline

“Protesting workers seek sack of NTDC’s DG’

‘Activities were paralysed at the headquarters of the Nigerian Tourism Development Corporation (NTDC), on Wednesday, following a protest by workers who called for the sack of its Director General, Mr Folorunsho Folarin Coker, for incompetence. The workers accused Coker of highhandedness, saying the DG had not improved their welfare since his appointment.

They said they were disappointed by the “ugly development” in the corporation. The workers noted that Coker illegally set up a project unit, which, they claimed, is not part of the NTDC’s line of activity. They said the unit was a conduit to siphon public funds.’

A few online publications graced their platforms with this news under different slants. A cursory examination and contextual synthesis of the grievances of the works or union under Sally Mbanefo and Coker extensively exposed the rut of a corporation. The sole reason is “The removal of the DG without any concrete allegation or advocacy for workers!”

During the tenure of Sally Mbanefo, it is shameful that none of the allegation levelled against were strong enough to convict her till date. All allegations were unfounded and malicious. The lady was never found wanting or guilty.

Going through the protest letter sent out in 2017 against Coker, one can see that it is not only watery but of no substance. The fault is in not in the workers being teleguided sheepishly by a Union which is being sponsored and used by some external elements who believe NTDC is their birthright but the shame of the successive superintending Minister who watch as NTDC is hijacked by the Union who seems to find listening ears and cooperation of the said  Minister. The fact is that NTDC needs urgent and prompt surgical operation. It is a corporation full of old doldorous pantaloons and deadwood evil servants who are loyal to persons, not the office. Some of them have no particular assignment or solids scheduled duty.

Any serious government will not only refuse to harken to their silly demands but will go a step further by appropriately restructuring and rightsizing the workers by separating those who want to work for the nation from the goons who want to play cheap politics and those who love to be used as an agent of destabilization. NTDC should be clean and straightened up, the time to act is now.

However, the symbolism of the recent phenomenal changes being injected into NTDC by Folorunso Folarin Coker via the ‘Tour Nigeria’ brand which has recorded intracontinental acceptance and acknowledgement with the historic passing of the NTDC Bill by the Senate should not be truncated. Let the process of laundering the NTDC starts now. Let’s reposition it for purposeful activation

Let’s create the ambience for productive piloting for Folorunso Folarin Coker has within 6 months demonstrated and signposted the ability and sagacity of a reformer.

The ball is in the court of the President Muhammadu Buhari and Alhaji Lai Mohammed.

I leave you with this: Nigeria tourism is beyond the concept of a single person. Is it not curious that  NTDC to some few minds cannot be a good corporation until a certain person or persons rule the place? Or has not been okay since a certain person has been removed?  Why can’t we cast our minds on this observation? Can’t we think beyond our personal and selfish consideration? Why should we continue using the gullible Union leaders to rock the boat of NTDC and destroy the Industry just because the person there is not tending to our selfish demands or because the fellow there is not the person we would have loved to be there? The so-called NTDC workers are only hitting themselves below the belt because they are only calling the attention of the government to the fact that the place needs a surgical operation.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Travel/Tourism

Verve, Providus Bank Unveil Travel Card for Tourists, Others

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ProvidusVerve Travel Card

By Aduragbemi Omiyale

A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.

Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.

Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.

The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.

The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).

It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.

“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.

“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.

“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.

On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”

“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.

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FG May Sell Dana Air Assets to Repay Debts

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DANA Airlines

By Adedapo Adesanya

The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.

The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.

Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.

He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.

“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.

“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”

According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.

“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.

“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.

“NCAA should do that because they can’t get away with it.”

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Travel/Tourism

NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways

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Qatar Airways

By Adedapo Adesanya

The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.

The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.

“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.

The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.

The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.

Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.

The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.

“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.

“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.

In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.

The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.

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