Travel/Tourism
Hotels Must be Creative, Have Good Customer Service to Succeed—Hotelier
By Dipo Olowookere
The need for hotel operators to put in place good customer service system has been emphasised by Mr Bonaventure Iyida, owner of Erico Bellisima Hotel, one of the best and most affordable hotels around Egbeda, in Alimosho area of Lagos State.
Speaking in an interview recently, the hotelier of repute disclosed that one of the lessons he has learnt about his online travel guests is that hotels must be “careful with the way they treat guests because of their (guests) access to the social media.”
He said social media could be used against “such affected hotel and it will affect us generally. We should have a good sense of customer service and respect.”
Mr Iyida described working in the hospitality industry as a very good venture especially for someone who has the passion for it and was ready to leverage on such passion to make an impact.
“This is my 12th year in the industry and it has been fun all the way. All you need is to have passion and work hard to survive in the industry.
“You will also need patience, handwork and dedication to your duties to be able to make a lot of impact in the industry. If you have all these, you will definitely stand out,” he advised.
Mr Iyida, who is the General Manager of Erico Group of Companies, frowned at some practitioners, who lie about services they render.
“Some hoteliers go as far as lying to prospective guests on services that they cannot afford to offer all in the bid to have such client or guest in the hotel.
“And when these lies are found out by the guest, it will turn up to be a general problem for hoteliers, and as such, guest will broadcast that this happens in all the hotels. This is why we ensure that we have all facilities as advertised.
“In addition to this, some hotels are not open up to innovation in the hospitality industry and this draws us back in meeting up with the 21st-century requirements for hospitality business in the world. We must all embrace it,” he said.
While commenting on Erico Bellisima Hotel, he said the facility is located in a serene environment with a lot of side attractions including executive swimming pool, exclusive VIP lounge, snooker board, 24-hour electricity supply, maximum security and a massive car park session that can take over 70 cars.
“Our peak day is Wednesday (Ladies Nite) and Saturday (Jazz Nite). There is space for parties at the swimming pool side. We have a restaurant and bar.
“The reason why you should prefer Erico Hotels to other hotels is that we’ve got a lot of side attractions as earlier mentioned and wonderful customer service.
“We also have a serene and tranquil atmosphere for relaxation. We also have rooms that are not designated for smoking while we also have designated areas for smoking,” Mr Iyida said.
Travel/Tourism
US to Nigerian Travellers: Visa Overstays Not Good for Fellow Citizens
By Adedapo Adesanya
The United States (US) has warned that visa overstays by Nigerian travellers could deny future opportunities for other aspiring applicants.
The United States embassy had earlier in February stated that compliance would help protect visa access for students and business travellers.
In a reminder statement posted on its official X handle on Monday, the US Mission in Nigeria advised that strengthening compliance helps protect visa access for students, business travellers, and families who travel responsibly.
“#Reminder: Visa overstays by Nigerian travellers can affect opportunities for their fellow citizens. Strengthening compliance helps protect access for students, business travellers, and families who travel responsibly. If you are aware of visa fraud, please report it to [email protected] or [email protected],” the statement read.
Last August, the Mission also announced that all non-immigrant visa applicants must now provide details of their social media accounts from the past five years.
In a statement, the embassy said applicants are required to disclose usernames or handles from every platform used within the period when completing the DS-160 visa application form.
“Visa applicants are required to list all social media usernames or handles of every platform they have used from the last 5 years on the DS-160 visa application form. Applicants certify that the information in their visa application is true and correct before they sign and submit,” the statement read.
The mission warned that omitting such information could result in visa denial and render applicants ineligible for future visas.
The DS-160 is the standard online form required for most US non-immigrant visas, including temporary business (B-1), tourism (B-2), student visas (F and M), and work-related categories such as the H-1B.
It insisted the new rules were designed to enhance security, they come amid repeated US criticism of governments accused of clamping down on free speech online.
Travel/Tourism
Tinubu Okays 30% Debt Relief to Airlines, Orders Fuel Price Talks
By Adedapo Adesanya
President Bola Tinubu has approved a 30 per cent relief on debts owed by local airlines to aviation agencies and ordered talks involving fuel marketers, airlines, and regulators to reach a fair jet fuel price.
He had earlier agreed in principle to write off part of domestic airlines’ debts to aviation agencies following successful talks with the Airline Operators of Nigeria (AON).
The group demanded a total waiver of debts owed to aviation agencies to cushion the effect of a 300 per cent increase in aviation fuel prices during a crucial high-level meeting with the Minister of Aviation and Aerospace Development, Mr Festus Keyamo and other critical stakeholders in Abuja.
Recall that the airlines had called off their impending strike due to commence on Monday over the rising cost of operations, particularly for fuel, triggered by the current Middle East crisis.
In an update on Thursday, Mr Keyamo said President Tinubu had approved the 30 per cent write‑off and tasked stakeholders, including fuel marketers, government representatives, airlines, and regulators, to reach a fair jet fuel price by Sunday.
Also, the federal government agreed to set up a committee to review taxes, levies and fees charged on domestic air tickets, to recommend cuts to ease pressure on airlines and passengers.
Engagements among representatives from government, airlines, fuel marketers, and regulators will continue to agree on what the minister described as “fair and reasonable” pricing for jet fuel, with any outcome to be made public.
The cost of fuel has generally risen in the last two months due to the escalating war with Iran by the US and Israel, which has triggered one of the most severe energy shocks in decades. Oil prices are currently above $100 per barrel as markets react to escalating tensions and the risk of prolonged disruption.
At the centre of the crisis is the Strait of Hormuz, a chokepoint through which roughly one-fifth of global oil supply flows. With shipping constrained, the effects are cascading across the global economy, raising fuel costs, fueling inflation, and increasing the risk of economic slowdown across many economies. This is forcing airlines to raise fares, curb growth plans and rethink forecasts.
Travel/Tourism
Nigeria Achieves 91.4% Safety Rating in ICAO Assessment
By Adedapo Adesanya
Nigeria has received a 91.4 per cent aviation safety rating following the latest assessment by the International Civil Aviation Organisation (ICAO) Coordinated Validation Mission (ICVM), marking one of its strongest performances in recent years.
This was disclosed by the Minister of Aviation and Aerospace Development, Mr Festus Keyamo, who announced the development on Wednesday at his office in Abuja, describing it as one of the highest safety ratings Nigeria has achieved under ICAO evaluations since 1960.
He explained that the outcome follows a comprehensive audit in which all aviation agencies and airlines operating in the country were assessed and certified safe based on the findings of the ICAO visiting team.
Speaking further, Mr Keyamo attributed the success to President Tinubu’s deliberate policy and support for the aviation industry.
The ICVM team concluded its on-site safety oversight audit in Nigeria on Wednesday after beginning its review last week.
The exercise was carried out as a follow-up to the ICAO Universal Safety Oversight Audit Programme (USOAP), conducted between August and September 2023.
Mr Keyamo had on Wednesday disclosed key federal government interventions aimed at reducing the financial pressure on airlines following rising concerns over the cost of Jet A1 fuel and the threat of service disruptions in the aviation sector.
Mr Keyamo stated that President Bola Tinubu had approved a generous discount on certain outstanding fees owed to the government by airline operators after they threatened to shut down over a 300 per cent surge in jet fuel price
He explained that the decision is part of efforts to provide immediate relief to the sector and prevent a breakdown in air transport services.
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