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Jumia Travel Boosts Customer Service with Facebook Messenger

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Jumia Travel Boosts Customer Service with Facebook Messenger

By Olukayode Kolawole

As part of efforts to strengthen its customer relations, Jumia Travel has integrated Facebook Messenger into its system.

This gives the firm an opportunity to interact with clients in real time, thereby bringing its services closer to them.

The tool can also be used to instantly request for a hotel room on the platform, where the company’s professional Travel Advisors will offer counsel on the best accommodation options as well as make the booking.

As the first African company to integrate Facebook Messenger in its own system, Omolara Adagunodo, Jumia Travel’s Managing Director says that this is a “show of our great commitment to always bring the latest technology and high quality services to our customer in Africa”.

On its recently published hospitality report for Africa, Jumia Travel states that 51% of searches done on the website are via smartphones, with 68% of the bookings. This compares to 49% and 32% of searches and bookings respectively done through the desktop.

“In Africa, e-mail penetration has remained low especially because it doesn’t provide a fluent conversational experience and is not fitted for mobile. With Customer Service for Messenger integration, we bring to our customers an instant and convenient way to chat with us on mobile from Facebook. We trust that Facebook Messenger will become a major channel in the coming years, and this new feature allows us to scale the communication with our customers on Messenger,” says Stanislas de Dinechin, Jumia Travel’s Global Head of Customer Service.

The tool will also be used to handle customer queries and requests such as airport pickup, and booking modification among others. With a high ‘mobile first’ population in Africa, Facebook Messenger provides a great opportunity to reach people in addition to other social media platforms, as compared to the conventional browser.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via dipo.olowookere@businesspost.ng

Travel/Tourism

Wakanow, ValueJet to Boost Local Flight Inventory

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Wakanow ValueJet local flight inventory

By Modupe Gbadeyanka

A partnership aimed to boost local flight inventory has been entered into between Wakanow and ValueJet.

According to a statement from the foremost travel tech company, the deal allows Wakanow to host ValueJet’s inventory on its website and increase local flight inventory available to local travellers.

ValueJet is the latest airline to partner with Wakanow, joining its network and enabling Wakanow-connected customers to find and use bespoke solutions to support their specific travel needs and requirements.

The deal aligns with Wakanow’s aim of delivering access to all local flight inventory in real time and an all-year-round flight schedule. It also showcases its continuous commitment to the development of the domestic travel industry in Nigeria.

“As the foremost travel tech company in Nigeria and West Africa, this partnership for us is a reinforcement of our commitment to give our customers the best and to remain the number one distribution partner to our Nigerian Airlines.

“We are constantly innovating around our customers’ travel needs and partner with relevant stakeholders to ensure that our customers enjoy a robust and seamless service offering.

“Partnering with ValueJet, who share in our vision of delivering a unique travel experience at a great value to our joint customers, was certain,” the chief executive of Wakanow Nigeria, Mrs Adenike Macaulay, said.

While corroborating the CEO, the Group Chief Technology Officer of Wakanow Group, Mr Oyedeji Ojo, said, “Wakanow, as a leader in the Nigerian travel industry, has continued to bring value to air travellers through collaborations.

“We’re delighted to welcome ValueJet as a Partner, and together, we will serve our customers with great flight inventories and concentrate on creating enhanced traveller experiences across all customer touchpoints.”

On his part, the Chief Commercial Officer of Value Jet, Mr Trevor Henry, said, “We are happy to announce our strategic partnership with Wakanow, making history as the first travel company to provide ValueJet’s Live Inventory bookable in real-time, thus enabling the delivery of a seamless booking experience for Wakanow and ValueJet’s customers.”

Wakanow, Africa’s foremost travel tech agency, offers the best travel deals and experiences within the global travel industry to corporate and individual air travellers.

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Travel/Tourism

Normalcy Restored at Lagos Airport as Aviation Workers Suspend Strike

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aviation workers

By Aduragbemi Omiyale

Normalcy was restored at the Murtala Mohammed International Airport (MMIA) Lagos on Monday afternoon after workers of the Nigerian Aviation Handling Company (NAHCO) Plc disrupted flight operations this morning.

The aviation workers had embarked on an indefinite strike action to ask for a better welfare package from the management of the company.

Their action left many air passengers stranded on Monday morning, with operators suspending their flights in the process.

But the industrial action was later called off by the leaders of the Air Transport Services Senior Staff Association of Nigeria (ATSSSAN) and the National Union of Air Transport Employees, which promised to enter into talks with NAHCO, with a view to resolving the matter.

The aggrieved employees of NAHCO asked the management to increase their salaries after hike air fares by 100 per cent. They claimed that the company was being insensitive to their welfare.

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Travel/Tourism

NAHCO Workers’ Strike Paralyses Flight Operations At Lagos Airport

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NAHCO Workers' Strike

By Aduragbemi Omiyale

Activities at the Murtala Mohammed International Airport (MMIA), Ikeja, Lagos, were paralysed on Monday after some employees of the Nigerian Aviation Handling Company (NAHCO) Plc embarked on an industrial action.

The NAHCO workers protested the failure of the management of the company to heed their demands, including an increase in salaries and better welfare packages.

Air passengers who were at the Lagos airport were left frustrated today due to the demonstration by the aviation workers, with a few international flights disrupted.

It was gathered that most airline operators were caught unawares as they did not have prior notice that the NAHCO staff members were planning to down tools on the first working day of the week.

This led to the abrupt suspension of flight operations by most operators this morning while efforts were being made to resolve this issue in order to reduce the losses that could arise from the action of the workers.

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