Travel/Tourism
Nigeria Needs Strong Domestic Market for Tourism—Coker
By Dipo Olowookere
Director General of the Nigerian Tourism Development Corporation (NTDC), Mr Folarin Coker, has advised Nigeria to have a strong domestic market for international tourism market to grow, describing domestic tourism as the only form of sustainable tourism.
Speaking at the just concluded Nigerian Hospitality and Tourism Conference organised by Jumia Travel, the leading online travel agency, Mr Coker said, “The bedrock of tourism is not the big footprint of foreign brands but rather, the many cottage industries manned by passionate indigenes.
“That is what allows tourism be the largest employer of labour in the world, even over the oil industry.”
At the event held in Lagos with the theme “Maximizing the Potentials of the Hospitality and Tourism Industry: The Role of the Government,” the NTDC boss said all must be done to have a formidable domestic tourism industry. According to him, his agency has been trying hard to make this happen.
Also speaking at the conference, Managing Director of Jumia Travel Nigeria, Omolara Adagunodo, stated some of the laudable initiatives the online travel agency has embarked on as part of efforts geared towards promoting travel and tourism within the country.
According to her, at the time the company was entering the market some 5 years ago, it was noticed that data on the travel industry was not available. The company therefore took it upon itself to invest in the production of such data every year.
“In the last five years of our existence as a company, we have been involved in notable endeavours that sought to move the industry forward. One of the very first things we noticed at a time was the lack of data in the travel industry.
“As you all know, data is indeed crucial to the planning and development of any sector. So, we took it upon ourselves to invest in the production of a report on the Nigerian hospitality industry. We produce this report yearly in every African country we have our operation,”Adaogunodo said.
The conference had two panel discussions with relevant travel practitioners as panellists. The theme “Using New Media to Merchandise Major Nigerian Sites, Destinations & Places to Drive Tourists Footfall” was discussed by Chiamaka Obuekwe, founder of Social Prefect Tours; Funmi Oyatogun, founder of TVP Adventures; Wonu Lamidi, CEO of Diamond & Pearl Tours; Lola Daniyan, Founder of Unravelling Nigeria; and Michael Balogun, Founder of Tour2Nigeria.
“Managing Current Hotel Trends to Anticipate Future Customers’ Needs” was the theme of the second panel discussion which had Damilola Koya of Eko Hotel & Suites; Anthony Shisler of Fahrenheit; Omolara Adagunodo of Jumia Travel; Jeff Fischer of Welcome Centre Hotels; and Paul Okojie of Golden Tulip.
The Nigerian Hospitality and Tourism Conference is a yearly event being organised by Jumia Travel Nigeria. Its objective is to bring the key players in the industry together to share knowledge and information with the growing circle of travel and tourism enthusiasts in the country. It’s a free to attend event.
By Modupe Gbadeyanka
The decision of the management of Emirates to give its customers quality value-added services has finally paid off as air passengers across the world have voted the airline operator as the best in in-flight WiFi and food.
At the 2022 APEX Regional Passenger Choice Awards® ceremony held in Dublin, Ireland held recently, Emirates was announced as the winner of the Best Wi-Fi and Best Food & Beverage awards in the Middle East.
The organisers received votes from verified passengers flying on over one million flights on nearly 600 airlines from around the world. They were asked to rate their airline experiences in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
The two awards crown Emirates’ continual efforts to deliver the best possible customer experiences on board and take the total count of APEX awards presented to Emirates, to 30, since the awards’ launch in 2010.
The Best Food & Beverage award recognises Emirates’ consistently high-quality, regionally inspired cuisine and extensive drinks menu. The airline’s attention to detail ensures a clockwork operation where over 110 meals from close to 4,600 recipes that cater to every palate are loaded onto its flights each year.
Emirates also pays special attention to its beverage offering which ranges from fresh mocktails and vitality boost drinks, to a wide selection of hand-picked teas and coffee, alongside the very best champagnes and special vintages of wines and spirits that any sommelier would envy.
Staying connected is an everyday essential on the ground and also in the skies. Emirates was the first airline to equip its entire fleet with mobile phone connectivity, in 2007, and now every aircraft is equipped with Wi-Fi services.
Free connectivity options are available to all Business and First-Class passengers, and Skywards Platinum and above. Great value plans are available for full flight internet or chat. Last year, Emirates replaced MB limited plans with unlimited plans or timed plans – simplifying the options available as few users understood the MB consumption on a session.
In total, Emirates’ award-winning ice inflight entertainment system, with over 5,000 channels, including up to 150 channels dedicated to family and children, presents an unmatched breadth of content in 40 languages to cater to its global customer base.
It also offers more than 4,000 hours of movies and TV, and close to 3,500 hours of music and podcasts to choose from, along with 5 channels of live TV including major sports events for sports lovers. New, exciting and exclusive content will be available onboard ice with something for everyone travelling this summer and beyond.
The APEX Passenger Choice Awards® recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. Partnering with TripIt® from Concur®, the world’s highest-rated travel-organizing app, anonymous passenger feedback is gathered based on neutral, third-party passenger feedback and insights.
By Modupe Gbadeyanka
A Nigerian-based firm offering aviation services, aircraft maintenance and a luxury VIP terminal, EAN Aviation Limited, has become the distributor for Airbus Helicopters in West Africa after sealing a deal with the manufacturer.
It was gathered that the Nigerian company was selected as a result of its local commercial structure, capacity to further develop local and ancillary markets, ability to support Airbus customers and contribute to customer satisfaction according to Airbus Helicopters’ Ethics & Compliance requirements.
According to a statement from the organisation, the strategic partnership between EAN Aviation and Airbus focuses only on the West African civilian market and will rely on the distributor for sales, servicing and support for helicopters in the region.
The Head of Sales for the Middle East and Africa at Airbus, Arnaud Montalvo, expressed the company’s excitement at having EAN Aviation as “our first independent distributor in the West African region,” saying the firm’s “knowledge of the market is second to none.”
“We are confident in their expert team to ensure the success of this partnership and excited about the opportunity to expand our footprint in West Africa by growing the civilian market for helicopters, which is well suited to the region’s aviation needs, providing operational flexibility to develop the current transportation architecture,” Montalvo added.
The CEO of EAN Aviation, Mr Segun Demuren, while reacting to the development, stated that, “EAN has been at the forefront of Business Aviation development in Nigeria for over a decade.
“We look forward to leveraging our impressive network, and in-depth market understanding to grow the helicopter services industry and to add value to Airbus Helicopters’ activity in the West African region by deepening connectivity and operational efficiency. Take Nigeria for example, we have 32 airports but 774 local governments that helicopters can access,” he added.
Speaking further, he said, “We are glad to be affiliated with a brand that has gained the trust of millions of people, based on their decades of experience and millions of flight hours. At Airbus, safety is at the heart of everything they do, the team strives to meet the highest safety levels, and will provide servicing and support to ensure the safe operation of all their aircraft and products in the West African region, which we know is very important to our clients.”
By Aduragbemi Omiyale
A partnership aimed to make available to air passengers real-time flight schedules and inventory has been entered into between Wakanow and Dana Airlines, also known as Dana Air.
“Wakanow is expected to bring in another differentiator to the Nigerian travel industry as we begin this collaboration with Dana Airlines,” the chief executive of Wakanow, Mr Adebayo Adedeji, stated.
“With this partnership, we are poised to change the face of domestic travel for Nigerian travellers and other tourists from across the world. We would bring our topnotch expertise to bear so that this collaboration will be a case study across the aviation industry,” he added.
It was gathered that this collaboration between both organisations makes the leading travel tech company the only official online travel agency with Dana Airlines Nigeria’s Live Inventory bookable in real-time.
This will enable the firm to deliver a seamless booking experience for its customers and passengers of the fully private sector-owned carrier in Nigeria.
“The aviation industry is undergoing changes that will delight travellers and will bring a boost to the quality of service provided to the travellers. With Wakanow, Nigerians will continue to have bespoke services and superior customer experience across all our touchpoints for Dana Airlines,” Mr Adedeji assured.
In her words, the Chief Commercial Officer of Wakanow, Mrs Adenike Macaulay, said, “This integration with Dana Airlines will unlock an expanded domestic inventory selection for our customers making Wakanow the one-stop shop for domestic travel bookings in Nigeria.
“Our expertise in the travel industry will be brought to the fore in exceeding customers’ experience with Dana Airlines bookings. She noted, “Our workforce is ready to support Dana Airlines in surpassing customers’ expectations.”
In his remarks, the deputy CEO of Dana Air, Mr Sukhjinder Mann, said, “Our collaboration with Wakanow is to create seamless, real-time booking options for our guests across the world and there are a lot of these partnerships in the works as part of efforts to continue to exceed the flying aspirations of our guests with improved customer experience.”
Wakanow has become renowned for her support of local and international airlines and for enhancing the Nigerian aviation industry with distinct products and services. The travel tech company is built to cater to all the travel needs of travel enthusiasts from flights, hotels, holiday experiences, visa processing, and COVID-19 tests, among other offerings for Nigerian travellers.
As an indigenous African travel industry leader, Wakanow was a part of the 10th Aviation Stakeholders Convention that took place in Nairobi, Kenya recently.
