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Zoho Upgrades Bigin to Redefine Small Business CRM Market

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Bigin Team pipelines

By Modupe Gbadeyanka

A leading global technology company, Zoho Corporation, has upgraded its customer relationship management (CRM) solution for small businesses, Bigin, with new features for better performance.

According to the firm, the platform has been fortified with new capabilities like team pipelines, toppings, and developer centres, which will allow users to manage all types of customer operations.

It is believed that the upgrade will redefine the small business CRM market as it would provide small and micro businesses with the tools and insights they need to maintain and grow meaningful and high-value relationships with customers in a challenging economic environment.

“Small businesses face challenges in choosing the right technology for managing their customer-facing operations because of constraints related to time, cost, and software implementation,” the Country Manager for Zoho Nigeria, Kehinde Ogundare, stated.

“Bigin is the only solution that brings together all customer operations like sales, onboarding, delivery, training, advocacy, and more into an intuitive interface that takes only 30 minutes to deploy.

“By bringing together all the facets of customer operations into a single view, Bigin allows small businesses to have a more accurate understanding of the customer’s journey.

“These insights help them attract and retain customers, ultimately growing the business. The fast-growing adoption of Bigin shows the expanding appetite of small businesses who want and need CRM technology suited to their particular needs, helping them move beyond old-school spreadsheets,” Ogundare added.

Since its launch in 2020, Bigin has stood out as a robust, easy-to-use, and welcoming CRM solution thanks to its 30-minute set-up promise. Bigin saw a revenue growth of 161 per cent in 2022 in Nigeria, indicating the revenue has doubled compared to 2021.

Zoho has observed that around 65 per cent of Bigin’s global customers have never used a CRM previously, making it the ideal choice for business owners who are looking to move away from spreadsheets.

When they outgrow Bigin, Zoho also offers them an easy migration to its full-fledged CRM solution. Bigin now boasts 20,000 customers and continues to help small and micro businesses manage all of their customer-facing operations within a unified platform.

The introduction of Team Pipelines allows customer-facing teams to manage their distinctive operations using a set of pipelines and sub-pipelines within a single Bigin account.

Competitive offerings often cater only to a single function — like sales — whereas Bigin is an efficient solution for all customer-facing teams. New features compile customer operations into one place and enable tighter alignment and collaboration between individuals and teams without compromising the simplicity that makes Bigin stand out.

The Connected Pipelines feature automates the flow of customer data across processes, improving the customer experience and saving time on manual data entry, while the Toppings feature allows the addition of additional functionality and third-party integrations to address specific business needs. Examples include the ‘Email-In’ topping, which maps emails to customer records and the ‘File Cabinet’ topping, which automates file collection and management.

The Dynamic Display allows users to customize the appearance of records in their pipelines, while the Developer Centre gives room for global app developers and partners to create custom solutions for unique business needs.

With various tools and components like custom fields, buttons, links, widgets, related lists, and REST APIs, developers can create new Toppings and monetise them in the Bigin Marketplace.

Bigin by Zoho CRM starts at N2,100/user/monthly (billed annually) for the Express edition and goes up to N3,600 user/monthly (billed annually) for the Premier edition, though a free edition is also available.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Why Your PR Report Must Include CEO Metrics — Or Risk Losing Their Interest Entirely

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Why Your PR Report Must Include CEO Metrics — Or Risk Losing Their Interest Entirely

By Philip Odiakose

Let us be honest — if I had a Naira for every time a CEO said or thinks PR is a “cost center,” I would probably have built a second agency by now. And I get it — PR feels intangible to some folks in the C-suite. It is not always as direct as “We spent X and sold Y.” But here is the kicker: PR is the only business function working daily to maintain the public reputation of the brand that the CEO wakes up every day to lead. Without PR, a brand’s reputation could crumble quietly while the finance team celebrates balance sheets. So when next you hear someone say PR doesn’t bring value, kindly show them this article — and maybe offer them a bottle of water too, because they are clearly thirsty for the truth.

Having stated the value of PR, let us start this conversation with a bit of PR truth serum. If you have ever presented a beautifully designed PR report and watched your CEO flip through it with all the enthusiasm of someone reviewing a phone book in 2025, I feel your pain. And I have lived it. With over 15 years in PR measurement, research, and media intelligence — and having worked across different markets in Africa — one recurring silent theme has always echoed from boardrooms: “This is great, but what exactly does it say about me?”

You do be surprised how fast a CEO’s interest sparks when they see their name with a performance score next to their competitors.

Now, before you roll your eyes and scream “vanity metrics,” hold on. This isn’t about stroking egos or creating a separate report that worships leadership. It is about relatability. One of the major reasons why some executives see PR teams as a cost center — and why they struggle to sign off on measurement budgets — is because they simply can’t connect with the report. Yes, the brand got 500+ mentions. Yes, the sentiment was 80% positive. Yes, you landed an exclusive in a top-tier publication. Yes, you have raised brand awareness. But guess what? If nothing in that report speaks directly to the leadership’s role in that performance, you are missing a critical link.

PR isn’t only about brand exposure and reputation — it’s also about brand leadership visibility.

At P+ Measurement Services, I can’t count how many times PR professionals have said to us during cold calls, “Our CEO isn’t buying into the PR measurement thing; he thinks it is fluff.” And honestly, I get why. When a report is full of brand numbers but doesn’t show how the leadership contributed or is being perceived, it loses the executive audience quickly. That is why in the early years of our agency, we developed a proprietary framework (P+MCA) that captures CEO-specific performance metrics — not just the presence of their names in headlines but how they rank in sentiment, thought leadership, share of voice, and positioning versus competitive CEOs.

You want sign-off on your Measurement and Evaluation budget? Show your CEO how they perform against other CEOs. Then step back and watch the magic.

There was a time we worked with a leading insurance brand in South Africa. The PR team had been practically begging their CEO to take up a keynote speaking slot at an industry event, but the man was adamant: “Not now.” Frustrated, the team approached us for help. We produced a CEO-focused performance audit — showcasing not just his media presence but a comparison of his leadership metrics against rival insurance CEOs. When he saw his score at the bottom of the table, his reaction was priceless: “How can I be last on this scoreboard?” The very next week, he was asking the PR team for the event lineup. That moment right there? That’s what we call data doing the heavy lifting.

Let the data speak where words fail. CEOs don’t argue with numbers.

This doesn’t just help you secure leadership buy-in for PR campaigns; it opens up strategic conversations around executive positioning, thought leadership, and industry influence. One of our proudest long-term engagements came from that South African experience — we have supported that team since 2018, helping position their CEO from media-shy to media-smart. Data made that happen.

And this isn’t just relevant for CEOs with PR-phobia. It is vital for CEOs who sit on multiple boards. A chairman might be squeaky clean in one company and still drag your brand into crisis by association. I remember working with a multinational FMCG brand in Nigeria whose chairman also served on the board of a financial services company. When the latter entered crisis mode, the FMCG brand was dragged into headlines it didn’t ask for. Why? Because media doesn’t separate leadership roles — it connects them.

Your CEO’s reputation isn’t siloed. If they sit on multiple boards, so do their risks.

Including CEO-specific metrics and competitive insights helps PR professionals spot reputational risks early. It also helps pre-empt crises. When you know how the media is talking about your leadership, and how that compares with others, you have the leverage to act — not react. And that, dear PR pro, is the difference between being seen as a “cost center” and a strategic partner.

This is your call to upgrade your report. Brand performance is great — but leadership performance? That’s where the real power lies.

So next time you are struggling to justify your PR strategy, your measurement and evaluation budget, or why your CEO should attend that industry event — don’t argue. Just present the data. Let it tell the story, and let P+ help you craft one they can’t ignore.

Philip Odiakose is a leader and advocate of public relations monitoring, measurement, evaluation and intelligence in Africa. He is also the Chief Media Analyst at P+ Measurement Services, a member of AMECNIPR, AMCRON, ACIOM and Founding Member of AMEC Lab Initiative

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Temu Partners Eurofins for Product Quality Control

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Temu Partners Eurofins

By Modupe Gbadeyanka

A partnership aimed to strengthen product safety and compliance measures has been entered into between Temu and Eurofins Consumer Product Testing and Eurofins Assurance.

As part of this initiative, Eurofins Assurance will conduct independent inspection services across multiple product categories, including textiles, apparel, jewellery, toys, outdoor furniture, and electrical products.

These assessments will help ensure that items available on Temu comply with relevant safety and quality regulations before reaching consumers.

Additionally, Eurofins Consumer Product Testing will support Temu’s seller onboarding process by carrying out key product certification tests, such as Toy CPC (Children’s Product Certificate), Adult Apparel GCC (General Certificate of Conformity), Outdoor Furniture GPSR EU EN581-1 Physical Safety Testing, and Electromagnetic Compatibility (EMC) + RoHS Test Reports.

The objective is to support transparency in Temu’s product safety processes, enhance quality control and ensure that products sold on the global e-commerce platform meet rigorous safety and regulatory standards.

Temu’s partnership with Eurofins Consumer Product Testing and Eurofins Assurance reflects its ongoing efforts to enhance quality assurance measures and support consumers in making informed purchasing decisions.

“At Temu, we are dedicated to providing a secure and reliable shopping experience.

“Strengthening our product safety measures is a key priority, and by working with Eurofins Consumer Product Testing and Eurofins Assurance, we are reinforcing our commitment to ensuring that products on our platform meet high safety and compliance standards,” a Temu spokesperson stated.

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MTN Eyes Video Streaming Platform to Rival Netflix, Others

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MTN Subscribers

By Adedapo Adesanya

African telecommunications giant, MTN Group, may be foraying into the streaming landscape as part of plans to expand its footprint.

The company planning to develop a new video streaming platform that may compete with the likes of Netflix, Prime Video,  and Showmax, owned by Multichoice.

The firm, according to a limited statement, is building a partnership with Synamedia, a video software provider, and will be targeted at mobile and fixed broadband subscribers across Africa.

“This collaboration aims to enhance digital content accessibility and provide a diverse range of viewing options to meet the evolving preferences of audiences throughout the continent,” MTN said in a statement on Monday.

“The service will leverage Synamedia’s advanced, cloud-based technologies to deliver both linear television and video-on-demand content. The platform will offer diverse monetisation models, including subscriptions, ad-supported content and free streaming channels with targeted advertising,” it added.

Each market in which the media platform is launched will “benefit from a curated content strategy, thoughtfully adapted to local cultures, languages and viewing habits – ensuring deep relevance and strong audience resonance across the continent,” MTN further disclosed.

Speaking on this, Synamedia CEO, Mr Paul Segre, said in the statement, “By taking advantage of the breadth of our integrated, cloud-based portfolio to quickly deploy new services at scale, MTN will be able to create a ground-breaking set of offerings for customers and viewers that will drive new revenues.”

It is not immediately clear what the steaming platform will contain but already established platforms like Showmax have varied content including television shows, sports, and films.

Business Post gathered that MTN is expected to provide more details on the move in coming days.

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