General
Telco Customers to Get Automatic Refunds Under CBN–NCC Airtime, Data Rules
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have released an exposure of the joint framework for the quick resolution of failed airtime and data purchase transactions, which will involve no customer intervention.
Recall that a month ago, Business Post reported that the two agencies came up with a directive that failed airtime and data purchase transactions were to be completed within 30 seconds, following rising consumer complaints over debits without value.
According to the exposure draft, mobile network operators and other industry players must ensure that refunds for failed airtime and data purchase transactions are completed within 30 seconds, and without any customer intervention.
This means that the customer should not have to file a complaint, call customer care, or submit a ticket before the refund is completed within 30 seconds of the failed transaction. Any delay beyond this window would be a breach of the rule.
The obligation is not limited to mobile network operators (MTNs, Airtel, Glo, 9mobile) alone; it also covers payment service providers, aggregators, fintechs, and value-added service providers involved in airtime and data sales.
The directive is contained in an exposure draft of a joint CBN and NCC framework released to the public, which targets situations where customers’ bank accounts are debited without corresponding airtime or data delivery.
The framework, according to the CBN, was developed to address “rising consumer complaints around failed airtime and data purchase transactions where customers are debited without successful service delivery.”
The document noted that the initiative is designed to “institutionalise clear accountability, standardise resolution timelines, and ensure a sustainable, coordinated approach to consumer redress across the financial and telecommunications ecosystems.”
Under the proposed rules, refunds for failed transactions must be processed automatically and in real time. The framework explicitly states that where airtime or data delivery fails, stakeholders are required to “refund Purchaser within 30 seconds,” regardless of whether the failure occurs at the bank, NCC-authorised licensee, or mobile network operator level.
The exposure draft further emphasised that since automated reversals should require no customer intervention, it recommended “automatic system-triggered reversals” supported by end-to-end transaction visibility tools and standardised error codes across the value chain.
To reduce multiple debits and delays, banks are instructed to limit transaction re-attempts, with the framework stating that “banks are to limit re-attempts to twice only,” while customers must be notified of pending, failed, or successful transactions in real time.
On accountability, the regulators made it clear that notifications of failure carry financial consequences, stating that “notifications of failure create final settlement obligations between MNOs and NCC authorised licensees.”
It also noted that “disputes between Stakeholders about this framework and its subject matter shall first undergo dual resolution amongst affected parties. Any dispute unresolved within five working days shall be escalated to regulators (CBN and NCC), addressed to the Director Consumer Protection and Financial Inclusion Department of CBN, and/or the Director Consumer Affairs Bureau of NCC.”
The exposure draft also disclosed plans for stronger regulatory oversight, including a central monitoring platform. According to the document, “there shall be a Central Monitoring Dashboard hosted by CBN and NCC for tracking reversals, SLA breaches, and customer complaints,” to provide real-time national visibility into failed transactions.
CBN director, Consumer Protection & Financial Inclusion, Aisha Isa-Olatinwo, in a statement, invited stakeholders and members of the public to submit comments ahead of the February 20, 2026, deadline, as regulators move towards finalising what they described as a national framework to “restore subscriber trust and ensure accountability” across Nigeria’s digital financial ecosystem.
General
10 Reasons to Join the MTN MIP 2026 Webinar
If you work in media and have been watching the industry shift around you, faster news cycles, shrinking revenues, AI in the newsroom, the MTN Media Innovation Programme may be exactly the kind of intervention your career needs right now.
Now in its fifth edition and bigger than it has ever been, MIP 2026 is calling for applications. The webinar on April 16 is your best first step.
What Is the MTN Media Innovation Programme?
The MTN Media Innovation Programme (MIP) is a certificate course run by the School of Media and Communication, Pan-Atlantic University, with a focus on the convergence between ICT and the media. It is a fellowship for journalists and media practitioners across the entire spectrum, including social media, designed to help them build capacity at both professional and business levels, delivered over a six-month period.
The programme gives participants skills to create better content, run media businesses, and earn money in a tough industry. It mixes classroom time, international trips, and real-world visits.
This year, the programme crosses a significant milestone. The cohort has been expanded to 25 fellows, up from 20 in previous editions, as a deliberate reflection of MTN Nigeria’s 25-year anniversary.
Tobe Okigbo, Chief Corporate Services and Sustainability Officer at MTN Nigeria, explained the thinking behind it: “The expansion to 25 fellows this year is a deliberate reflection of our 25-year milestone, and a reminder that as the media industry continues to evolve, there is a continued need to invest in the people and ideas that will shape its future.”
MTN is hosting a webinar on April 16 to walk prospective applicants through everything they need to know. Here is why you should be on that call.
- You will understand exactly what MIP is built to do. MIP is designed to increase participants’ knowledge and skill base and help them understand the changing media landscape and how to effectively use technology to create impactful media content. The webinar is your clearest path to grasping that mission before you apply.
- You will learn how to apply correctly, before it is too late. With less than a week between the webinar and the closing date, attendance gives you just enough time to fix mistakes and strengthen your submission before the April 22 deadline.
- You will know for certain whether you qualify. MIP is open to media practitioners and digital content creators across the entire spectrum, including social media. But eligibility has specific requirements. The webinar helps you confirm your fit before you invest time in the application.
- You will understand what the selectors are actually looking for. Shortlisted candidates are reviewed independently based on professional merit, potential impact, and their commitment to the evolution of African media. Knowing this helps you position your application more effectively.
- You will grasp the full scope of the curriculum. Fellows build skills in three main areas: the telecom industry, media innovation, and writing and reporting. Modules cover media entrepreneurship, ethics, fintech, 5G, financial reporting, and more. The webinar will walk you through what that looks like in practice.
- You will learn about the international component. Accepted participants get a seven-day, all-expenses-paid trip to South Africa for special training in Johannesburg, including a day at MTN Nigeria Headquarters and another at MTN Group Headquarters, plus industry visits and tours at an Innovation Hub.
- You will hear what past fellows actually experienced. The alumni speak for themselves. Oloye Ayodele Samuel, CEO of Rock FM Jalingo and a past MIP fellow, described it this way: “This fellowship is a transformative experience that has completely shifted my perspective. From Nigeria to South Africa, the training and conversations have ignited a burning desire to push beyond the status quo. It’s a new future reimagined, and it’s coming soon.”
- You will see the career value of the alumni network. The programme has built a strong alumni network, with participants occupying key roles across media organisations and contributing to public discourse through impactful storytelling. The webinar will show you what that network looks like and what it can open up for growth.
- You will get your questions answered live. A few things sharpen an application like a direct answer to the question you were afraid to ask. A live session removes the guesswork that costs candidates competitive ground.
- You will leave with the momentum to apply actually. Content Strategist and MIP 2 fellow Anu Odubanjo put it plainly: “If you are in the media industry, here is a life-changing opportunity you shouldn’t miss. Being selected as one of the 20 fellows for the second cohort of the fully funded media fellowship out of over 2,500 applications was definitely the highlight of 2023 for me. Truly an unforgettable experience and one I will forever cherish.”
Applications for MIP 2026 are now open.
Application Deadline: April 22, 2026.
Apply here: mtnmip.smc.edu.ng
Have questions? Join the webinar on April 16.
General
NDPC Laments Shortage of Data Protection Officers in Nigeria
By Adedapo Adesanya
The Nigeria Data Protection Commission (NDPC) has warned that the country faces a significant gap of 480,000 Data Protection Officers (DPOs), in spite of notable progress recorded in the last three years.
The National Commissioner of NDPC, Mr Vincent Olatunji, disclosed the opening of a one-week training for the second cohort of DPOs Training and Certification Programme in Abuja.
Mr Olatunji said there were still shortages even as the number of certified DPOs in Nigeria increased from fewer than 1,000 three years ago to over 10,000, while more than 27,000 professionals now operate within the broader privacy ecosystem.
However, he noted that the gap remained wide due to the increasing number of data controllers and processors in the country.
“We have identified over 500,000 data controllers and processors who require the services of data protection officers.
“At the moment, we have about 10,000 certified DPOs to work in that space.
“The gap of about 480,000 still exists, which underscores the need for sustained capacity building,” he said.
The NDPC boss said the commission was intensifying efforts to bridge the gap through continuous training programmes.
He said the initiative was aimed at positioning Nigeria as a hub for highly skilled and globally competitive data protection professionals in Africa.
“Our goal is to make Nigeria the go-to country when it comes to sourcing qualified data protection officers in Africa.
“The certification we offer meets global standards, enabling practitioners to operate not just locally but in any part of the world,” Mr Olatunji said.
He said the programme would also contribute to job creation within the digital economy, in line with the federal government’s priorities.
On her part, Mrs Tolu Fadipe, the commission’s Head of Research and Development, emphasised the critical role of data protection in the digital economy.
She said that responsible data handling was fundamental to the growth of digital systems and emerging technologies.
“As we move towards a digital economy, data becomes central and protecting that data is essential.
“This training is designed to build competence and ensure organisations comply with the Nigeria Data Protection Act,” she said.
General
Lagos Discontinues Manual Property Planning Permits System
By Modupe Gbadeyanka
The processing of planning permits for property owners in Lagos State is now fully digital, discontinuing manual and semi-digital processes.
The Special Adviser to the Governor on E-GIS and Urban Development, Mr Olajide Abiodun, said the new system is the Electronic Physical Planning Process System (EPPPS).
He described it as a transformative, web-based platform designed to completely modernise the operations of the Ministry of Physical Planning and Urban Development, which is transitioning from legacy, manual systems toward a highly efficient, transparent, and scalable digital framework.
“Lagos State has entered the dawn of a new era in digital processing of Planning Permissions, Authorisations to Commence Construction Works, Stage Certification, amongst other services,” he told newsmen recently.
Mr Abiodun noted that the full automation of the planning permit process commenced on April 1, 2026, stressing that anyone processing planning permits manually from the stated date is engaging in an illegal activity and that all applications must now go through the EPPPS platform exclusively.
The Governor Babajide Sanwo-Olu’s aide added that once one receives planning approvals via EPPPS, the journey is not over. The person should immediately apply for their Authorisation to Commence Construction Works and Stage Certifications through the EPPPS platform, amongst other services, adding that there will be a task force to monitor compliance with this activity.
While updating the citizens on other developments on Urban Development and Land Administration in the State, he said the state government has introduced CAP to further strengthen LASBCA’s capability in ensuring strict building development compliance.
According to him, CAP is a strategic Public-Private Partnership that allows accredited private professionals to work alongside LASBCA in monitoring building projects.
“This helps us ensure strict compliance with the state’s building codes. It will drastically reduce the risk of building collapses while accelerating project delivery. It is a win for safety, a win for the construction industry, and a win for Lagosians,” he said.
The Lagos State Government, in the journey of moving from the built environment to Land Administration, has actively decentralised its services to ease the burden on citizens, announcing that the e-GIS Regional Office in Ikeja has officially commenced operations.
“This is a dedicated, customer-facing hub designed specifically to handle your digitised land administration activities. Citizens will no longer need to travel all the way to Alausa for every land-related inquiry.
“The Ikeja office is fully equipped to serve residents efficiently at the grassroots level, as the Government is assuring that the remaining divisional offices across the state will also commence operations very soon,” he disclosed.
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