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Telco Customers to Get Automatic Refunds Under CBN–NCC Airtime, Data Rules

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By Adedapo Adesanya

The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have released an exposure of the joint framework for the quick resolution of failed airtime and data purchase transactions, which will involve no customer intervention.

Recall that a month ago, Business Post reported that the two agencies came up with a directive that failed airtime and data purchase transactions were to be completed within 30 seconds, following rising consumer complaints over debits without value.

According to the exposure draft, mobile network operators and other industry players must ensure that refunds for failed airtime and data purchase transactions are completed within 30 seconds, and without any customer intervention.

This means that the customer should not have to file a complaint, call customer care, or submit a ticket before the refund is completed within 30 seconds of the failed transaction. Any delay beyond this window would be a breach of the rule.

The obligation is not limited to mobile network operators (MTNs, Airtel, Glo, 9mobile) alone; it also covers payment service providers, aggregators, fintechs, and value-added service providers involved in airtime and data sales.

The directive is contained in an exposure draft of a joint CBN and NCC framework released to the public, which targets situations where customers’ bank accounts are debited without corresponding airtime or data delivery.

The framework, according to the CBN, was developed to address “rising consumer complaints around failed airtime and data purchase transactions where customers are debited without successful service delivery.”

The document noted that the initiative is designed to “institutionalise clear accountability, standardise resolution timelines, and ensure a sustainable, coordinated approach to consumer redress across the financial and telecommunications ecosystems.”

Under the proposed rules, refunds for failed transactions must be processed automatically and in real time. The framework explicitly states that where airtime or data delivery fails, stakeholders are required to “refund Purchaser within 30 seconds,” regardless of whether the failure occurs at the bank, NCC-authorised licensee, or mobile network operator level.

The exposure draft further emphasised that since automated reversals should require no customer intervention, it recommended “automatic system-triggered reversals” supported by end-to-end transaction visibility tools and standardised error codes across the value chain.

To reduce multiple debits and delays, banks are instructed to limit transaction re-attempts, with the framework stating that “banks are to limit re-attempts to twice only,” while customers must be notified of pending, failed, or successful transactions in real time.

On accountability, the regulators made it clear that notifications of failure carry financial consequences, stating that “notifications of failure create final settlement obligations between MNOs and NCC authorised licensees.”

It also noted that “disputes between Stakeholders about this framework and its subject matter shall first undergo dual resolution amongst affected parties. Any dispute unresolved within five working days shall be escalated to regulators (CBN and NCC), addressed to the Director Consumer Protection and Financial Inclusion Department of CBN, and/or the Director Consumer Affairs Bureau of NCC.”

The exposure draft also disclosed plans for stronger regulatory oversight, including a central monitoring platform. According to the document, “there shall be a Central Monitoring Dashboard hosted by CBN and NCC for tracking reversals, SLA breaches, and customer complaints,” to provide real-time national visibility into failed transactions.

CBN director, Consumer Protection & Financial Inclusion, Aisha Isa-Olatinwo, in a statement, invited stakeholders and members of the public to submit comments ahead of the February 20, 2026, deadline, as regulators move towards finalising what they described as a national framework to “restore subscriber trust and ensure accountability” across Nigeria’s digital financial ecosystem.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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NNPC, Afreximbank Partner on African Energy Development

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By Adedapo Adesanya

The Nigerian National Petroleum Company (NNPC) Limited on Monday said it is partnering with the African Export-Import Bank (Afreximbank) to chart a path for African energy development.

A statement by the company noted that the partnership was discussed last week, when the Group Chief Executive Officer of NNPC Ltd., Mr Bashir Ojulari, received in audience the President and Chairman of the Board of Directors of the Afreximbank, Mr George Elombi, at the NNPC Towers, Abuja.

NNPC said it set out its direction under the Enterprise First framework, positioning the company as a high-performance Partner of Choice built on execution and profitable growth.

Afterwards, both leaders agreed on a shared agenda for continental energy development and industrialisation, and to hold regular strategic sessions, the first session scheduled later in the year.

On financing, the state oil company said it led the discussion on the planned African Energy Bank (AEB), to be headquartered in Abuja, and confirmed its readiness to deepen its investment.

The Cairo-based lender was instrumental in the founding and funding of the energy bank that is soon to be operational.

Afreximbank affirmed its commitment to the company’s growth through risk-sharing, structured financing, and further refinancing to develop Nigeria’s oil and gas resources, the statement added.

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Funding Gap: MTN, SMEDAN Eye 5 million MSMEs Via mySMEville Academy

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By Modupe Gbadeyanka

To close Nigeria’s $158 billion funding gap for 40 million small businesses, the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) has joined forces with MTN Nigeria to operate a platform known as mySMEville Academy.

The aim is to reach a target of 5 million MSMEs through the mySMEville Academy, e-commerce integrations, and national policy advocacy.

The platform was created as a one-stop shop for resources, with four core areas: information, funding, infrastructure, and markets, to support a sector that contributes 48 per cent of Nigeria’s gross domestic product (GDP) but remains largely underserved.

On Tuesday, May 12, 2026, SMEDAN visited MTN’s head office alongside Angola’s INAPEM, the National Institute of Support for Micro, Small and Medium Enterprises.

Angola’s agency is studying the collaboration between MTN and SMEDAN, which led to the launch of the mySMEville partnership in November 2025.

After a pilot in Lagos onboarded 200 businesses in December, the platform rapidly grew to include over 2,600 businesses nationwide by May 2026. This rapid expansion is essential given that 80 per cent of Nigerian SMEs are currently informal and only 3.9 per cent access formal credit, leaving a staggering $158 billion annual financing gap.

Emphasising the strategic necessity of this collaboration, the Chief Enterprise Business Officer at MTN Nigeria, Ms Lynda Saint-Nwafor, said, “Our goal is simple, we want to be the best technology partner out there, helping African businesses grow fast, compete globally, and make a real, lasting impact.”

Supporting this view, the Director-General of SMEDAN, Mr Charles Odii, said the initiative represents the future of business on the continent, asserting that

“What we are witnessing here is a formidable force for economic progress. Through this deliberate Public-Private Partnership, Nigeria is aligning its public and private sectors to lead the way for Africa,” he stated.

On his part, the Senior Specialist for ICT Segment Management at MTN Business, Mr Olatunbosun Agosu, demonstrated with a live demo how the mySMEville platform, a joint effort by MTN and SMEDAN, is the “one-stop orchestrator” for Nigeria’s 40 million small businesses.

INAPEM’s Chairman, Mr Bráulio Augusto, confirmed that Angola intends to adapt the framework to its own economic reality, noting, “The key thing I learned here is the strength of the public and private sector partnership. mySMEville clearly shows what’s possible, and we will absolutely use these insights as we adapt this model back home in Angola.”

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Marketers Raise Alarm Over Cooking Gas Scarcity

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By Adedapo Adesanya

Gas marketers have expressed worries about the scarcity of Liquefied Petroleum Gas (LPG), otherwise known as cooking gas, and rising prices, with consumers paying as high as N2,000 per kg in some areas.

A press statement by the Nigerian Association of Liquefied Petroleum Gas Marketers (NALPGAM) raised concern about the erratic supply and the hike in the price of cooking gas across the country.

According to them, while prices have gone as high, they are forced to pay as much as N26 million for 20MT of cooking gas, depending on location.

“It is sad and rather very pathetic to inform the general public that the citizens of Nigeria have woken up to buy cooking gas, which should be a social item at a prohibitive cost of over N1,500per kg, while the Marketers are made to pay as much as N25,200,000, or, depending on location, N26,200,000 for 20MT of cooking gas.

“We feel that if the situation is not immediately checked, the citizens may rise against the owners of gas filling stations.

“This sad situation has brought untold hardship to millions of Nigerian households, small businesses, food vendors, and low-income families who rely on LPG for daily cooking and livelihood.

“It is rather worrisome to state that this situation is seriously eroding the substantial progress made by the Government on the usage of Clean Energy in the country,” a part of the statement said.

NALPGAM noted that its members face challenges in sourcing LPG due to persistent supply shortages, high depot prices, logistics bottlenecks, and uncontrollable rising operational costs.

“While millions of Nigerians have embraced cooking gas as a result of the national clean energy transition agenda, it is sad to state that those gains are at risk as households are struggling to refill cylinders, small businesses are folding under rising energy costs, while many families are reverting to firewood and charcoal despite the serious implications for public health, environmental degradation, and deforestation,” it said.

The association warned that if urgent and coordinated actions are not taken immediately, the current crisis could trigger broader consequences, including accelerated food inflation, the collapse of small-scale LPG retail businesses, job losses, reduced investor confidence, and a significant setback to Nigeria’s clean energy and climate commitments.

It called on the federal government, the Ministry of Petroleum Resources, the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA), the Nigerian National Petroleum Company (NNPC) Limited, domestic producers, terminal operators, international suppliers, and all critical stakeholders in the LPG value chain to take urgent, coordinated steps to stabilise the market before it degenerates further.

It called for immediate measures to improve the availability and accessibility of LPG nationwide, increased domestic LPG allocation to the Nigerian market, ensuring transparent and equitable distribution of available supply across regions, reduction of bottlenecks in product importation, storage, and distribution, implementation of strategic interventions to stabilise retail prices, and protection of consumers.

The marketers also called for other measures, such as investment in critical infrastructure, including storage and distribution facilities, and adoption of policies that support affordability, sustainability, and long-term growth of the sector.

NALPGAM reaffirmed its commitment to constructive engagement and collaboration with government agencies, regulators, producers, and other stakeholders to develop sustainable solutions that will guarantee an affordable, stable supply and continued growth of the LPG sector.

“In conclusion, it is apposite to state that “We cannot stand by and watch millions of Nigerian families suffer in silence while access to clean cooking energy becomes increasingly difficult and unaffordable. For years, Government and industry operators have worked to move Nigerians away from unsafe fuels. Those gains are now under serious threat”, the statement added.

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