General
Telco Customers to Get Automatic Refunds Under CBN–NCC Airtime, Data Rules
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have released an exposure of the joint framework for the quick resolution of failed airtime and data purchase transactions, which will involve no customer intervention.
Recall that a month ago, Business Post reported that the two agencies came up with a directive that failed airtime and data purchase transactions were to be completed within 30 seconds, following rising consumer complaints over debits without value.
According to the exposure draft, mobile network operators and other industry players must ensure that refunds for failed airtime and data purchase transactions are completed within 30 seconds, and without any customer intervention.
This means that the customer should not have to file a complaint, call customer care, or submit a ticket before the refund is completed within 30 seconds of the failed transaction. Any delay beyond this window would be a breach of the rule.
The obligation is not limited to mobile network operators (MTNs, Airtel, Glo, 9mobile) alone; it also covers payment service providers, aggregators, fintechs, and value-added service providers involved in airtime and data sales.
The directive is contained in an exposure draft of a joint CBN and NCC framework released to the public, which targets situations where customers’ bank accounts are debited without corresponding airtime or data delivery.
The framework, according to the CBN, was developed to address “rising consumer complaints around failed airtime and data purchase transactions where customers are debited without successful service delivery.”
The document noted that the initiative is designed to “institutionalise clear accountability, standardise resolution timelines, and ensure a sustainable, coordinated approach to consumer redress across the financial and telecommunications ecosystems.”
Under the proposed rules, refunds for failed transactions must be processed automatically and in real time. The framework explicitly states that where airtime or data delivery fails, stakeholders are required to “refund Purchaser within 30 seconds,” regardless of whether the failure occurs at the bank, NCC-authorised licensee, or mobile network operator level.
The exposure draft further emphasised that since automated reversals should require no customer intervention, it recommended “automatic system-triggered reversals” supported by end-to-end transaction visibility tools and standardised error codes across the value chain.
To reduce multiple debits and delays, banks are instructed to limit transaction re-attempts, with the framework stating that “banks are to limit re-attempts to twice only,” while customers must be notified of pending, failed, or successful transactions in real time.
On accountability, the regulators made it clear that notifications of failure carry financial consequences, stating that “notifications of failure create final settlement obligations between MNOs and NCC authorised licensees.”
It also noted that “disputes between Stakeholders about this framework and its subject matter shall first undergo dual resolution amongst affected parties. Any dispute unresolved within five working days shall be escalated to regulators (CBN and NCC), addressed to the Director Consumer Protection and Financial Inclusion Department of CBN, and/or the Director Consumer Affairs Bureau of NCC.”
The exposure draft also disclosed plans for stronger regulatory oversight, including a central monitoring platform. According to the document, “there shall be a Central Monitoring Dashboard hosted by CBN and NCC for tracking reversals, SLA breaches, and customer complaints,” to provide real-time national visibility into failed transactions.
CBN director, Consumer Protection & Financial Inclusion, Aisha Isa-Olatinwo, in a statement, invited stakeholders and members of the public to submit comments ahead of the February 20, 2026, deadline, as regulators move towards finalising what they described as a national framework to “restore subscriber trust and ensure accountability” across Nigeria’s digital financial ecosystem.
By Adedapo Adesanya
President Bola Tinubu has approved the postings of 65 ambassadors-designate and high commissioners to various countries and the United Nations, including the former head of the Department of State Services (DSS), Mr Lateef Kayode Are, who is to serve in the United States.
The Special Adviser to the President on Information and Strategy, Mr Bayo Onanuga, disclosed on Friday that 31 non-career and 34 career ambassadors have been assigned to their duty posts.
The Senate had confirmed all 65 nominees in December 2025 following screening by the Committee on Foreign Affairs.
The Ministry of Foreign Affairs has been directed to immediately commence an induction programme for the envoys, who will assume duties after receiving agrément from their host countries.
Below is the full list of postings:
NON-CAREER AMBASSADORS
1. Senator Grace Bent — Togo (Lomé)
2. Senator Ita Enang — South Africa
3. Ikpeazu Victor — Spain
4. Nkechi Linda Ufochukwu — Israel (Tel Aviv)
5. Mahmud Yakubu — Qatar
6. Paul Oga Adikwu — Vatican City Holy See
7. Vice Admiral Ibok-Ete Ekwe Ibas — Philippines
8. Reno Omokri — Mexico
9. Engr. Abasi Braimah — Hungary (Budapest)
10. Mrs Erelu Angela Adebayo — Portugal
11. Barr. Oluwayimika Ayotunwa — Japan (Tokyo)
12. Ifeanyi Lawrence Ugwuanyi — Greece (Athens)
13. Barr. Chioma Priscilla Ohakim — Poland (Warsaw)
14. Aminu Dalhatu — United Kingdom (High Commissioner)
15. Lt. Gen. Abdulrahman Bello Dambazau — China (Beijing)
16. Tasiu Musa Maigari — Gambia
17. Olufemi Pedro — Australia
18. Barr. Muhammed Ubandoma Aliyu — Argentina
19. Lateef Kayode Are — United States
20. Amb. Joseph Sola Iji — Russia
21. Senator Jimoh Ibrahim — United Nations (Permanent Representative)
22. Femi Fani-Kayode — Germany
23. Prof. Isaac Folorunso Adewole — Canada (Ottawa)
24. Fatima Florence Ajimobi — Austria
25. Mrs Lola Akande — Sweden
26. Ayodele Oke — France
27. Yakubu N. Gambo — Saudi Arabia
28. Senator Prof. Nora Ladi Daduut — South Korea (Seoul)
29. Barr. Joe-Kyari Okocha, SAN — Ireland (Dublin)
30. Dr Kulu Haruna Abubakar — Tunisia (Tunis)
31. Hon. Jerry Samuel Manwe — Trinidad and Tobago (Port of Spain)
CAREER AMBASSADORS
32. Ambassador Nwabiola Ezenwa Chukwumeka — Côte d’Ivoire
33. Besto Maimuna Ibrahim — Niger (Niamey)
34. Monica Okwuchukwu Enebechi — São Tomé and Príncipe
35. Ambassador Mohammed Mahmud Lele — Algeria (Algiers)
36. Endoni Syndoph Paebi — Burkina Faso (Ouagadougou)
37. Ahmed Mohammed Monguno — Egypt (Cairo)
38. Ambassador Jane Adams — Jamaica (Kingston)
39. Ambassador Clark-Omeru Alexandra — Zambia (Lusaka)
40. Chima Geoffrey Lioma David — Mali (Bamako)
41. Ambassador Odumah Yvonne Ehinosen — Equatorial Guinea (Malabo)
42. Ambassador Wasa Segun Ige — Lebanon (Beirut)
43. Ruben Abimbola Samuel — Italy (Rome)
44. Ambassador Onaga Ogechukwu Kingsley — Mozambique (Maputo)
45. Ambassador Magaji Umar — DR Congo (Kinshasa)
46. Ambassador Muhammad Saidu Dahiru — India (New Delhi)
47. Ambassador Abdussalam Habu Zayyad — Senegal (Dakar)
48. Ambassador Shehu Ilu Barde — Ghana (Accra)
49. Ambassador Aminu Nasir — Ethiopia
50. Abubakar Musa — Chad (N’Djamena)
51. Ambassador Haidara Mohammed Idris — Netherlands (The Hague)
52. Ambassador Bako Adamu Umar — Morocco (Rabat)
53. Ambassador Sulu Gambari Olatunji Ahmed — Malaysia
54. Ambassador Romata Mohammed Omobolanle — Tanzania
55. Ambassador Shaga John Shamah — Botswana
56. Hamza Mohammed Salau — Iran (Tehran)
57. Ambassador Ibrahim Danlami — Kenya
58. Ibrahim Adeola Mopelola — Benin (Cotonou)
59. Ambassador Ayeni Adebayo Emmanuel — Belgium (Brussels)
60. Ambassador Akande Wahab Adekola — Switzerland (Berne)
61. Ambassador Arewa Esther — Namibia (Windhoek)
62. Ambassador Gergadi Joseph John — Gabon (Libreville)
63. Ambassador Luther Ogbomode Ayo-Kalata — Sierra Leone
64. Danladi Yakubu Nyaku — Sudan (Khartoum)
65. Bello Dogon-Daji Haliru — Thailand (Bangkok)
Mr Onanuga noted that the Ministry of Foreign Affairs has already received agrément from the United Kingdom for High Commissioner-designate Aminu Dalhatu, and from France for Ambassador Ayodele Oke.
Nominations of the remaining 62 envoys have been conveyed to their respective host countries pending agreement.
General
In Celebration of International Women’s Month, CANAL+ and MultiChoice Celebrate African Women
Across Africa and beyond, women continue to shape and elevate the stories that define our societies. In celebration of International Women’s Month, CANAL+ pays tribute to the storytellers, athletes, mothers, creators, leaders and icons whose voices inspire millions of households across the continent.
The African entertainment industry is driven by women, actresses, directors, screenwriters and producers who bring depth and authenticity to every production. From captivating telenovelas and popular comedies to powerful drama series, female talent remains at the heart of the stories most loved by viewers on CANAL+ Group of channels. In sport, women redefine competition and excellence – on the field, behind the mic or in leadership. From football to tennis and athletics, women in sport don’t just participate, they elevate the game and inspire the next generation.
CANAL+ and its subsidiary MultiChoice have chosen to celebrate them through a dedicated campaign: “We are… because she is.” A 90-second spot, produced in both French and English versions, will be broadcast on the Group’s channels and social media platforms in more than 35 countries across Africa.
Watch the promo below
Throughout International Women’s Month, DStv and GOtv will spotlight female‑led films, series, reality shows and global cultural moments that reflect the brilliance and complexity of modern womanhood.
By Adedapo Adesanya
The Nigerian Electricity Regulatory Commission (NERC) has directed electricity distribution companies (DisCos) to adopt a comprehensive Standard Operating Procedure to detect meter bypass, tampering and other electricity theft.
The directive was contained in Order No. NERC/2014/148, published on the commission’s website in Abuja on Thursday. It outlines investigative and enforcement procedures DisCos must follow when suspicious electricity consumption patterns or billing irregularities are detected.
According to the commission, distribution companies must interview witnesses, residents or local authorities and properly document all interviews conducted.
“DisCos shall interview witnesses, residents, or local authorities to gather information on unauthorised access or suspicious activities and document all interviews conducted,” the order stated.
NERC also directed companies to employ advanced technologies, including advanced metering infrastructure, data analytics and monitoring systems, to detect abnormal consumption patterns. The commission said distribution companies must ensure compliance with all legal and regulatory requirements during inspections and evidence gathering.
According to the regulator, the procedure aims to strengthen oversight in the Nigerian Electricity Supply Industry and protect infrastructure from losses caused by unauthorised network access.
“Distribution companies are required to first identify locations where electricity theft may be occurring by analysing consumption data, billing discrepancies and unusual indicators,” it said.
The order explained that flagged locations must undergo detailed reviews of electricity usage records to determine possible meter manipulation or illegal connections.
“The SOP also mandates surveillance and monitoring activities in suspected locations to gather additional evidence. “These may include field observations and tracking unusual activities that could indicate unlawful access to electricity infrastructure,” it said.
The directive also requires physical inspections of electricity meters in affected areas to detect tampering, illegal bypasses or unauthorised alterations. Where meters are suspected to be compromised, integrity tests must be conducted and documented through photographs and video recordings in the customer’s presence.
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