Connect with us

Auto

Bolt Introduces Feature to Report Offline Trips

Published

on

bolt in-app calling feature

By Adedapo Adesanya

Mobility platform in Africa, Bolt, has introduced a new cancellation option on its app aimed at deterring users on its platform from taking offline trips and paying off the app, saying it is to further enhance the safety and well-being of customers.

Passengers will now be able to cancel a trip by selecting the option ‘driver asked to pay off-the-app’ under specific circumstances.

This feature empowers customers to take immediate action should they encounter situations where the driver asks for payment for a trip outside the app, requests payment exceeding the agreed-upon trip fare, or encourages cancellation of the trip to go offline.

Business Post understands that some drivers negotiate offline trips with customers for an aggregate fee, eliminating the need to include Bolt as the middle-man.

According to Mr Yahaya Mohammed, Country Manager for Bolt Nigeria, “We’re happy to introduce our latest cancellation option, designed to cut down on offline trips and address instances where drivers insist on charging rates exceeding those on the app.

“At Bolt, we strongly discourage both drivers and riders from using the platform to exchange contact details or negotiate for offline trips. This goes against the safety and reliability we aim to uphold for our users.

“When drivers and riders go offline, essential safety features like GPS tracking and SOS coverage in the app become inactive, leaving users vulnerable and without access to critical in-app safety tools. Remaining online ensures the effectiveness of these features and prioritizes the safety of our users.

“Mitigating actions are also in place for drivers continuously reported as soliciting offline trips. These actions include temporary bans and account suspensions, as we remain dedicated to providing a secure platform for everyone.”

To ensure safety for both drivers and passengers, Bolt encouraged both passengers and drivers to take advantage of the safety features provided in the app’s Safety Toolkit. These features are specifically designed to operate during active (in-app) trips.

Bolt, with over 150 million customers in more than 45 countries and 500 cities across Europe and Africa, reiterated its committment to providing a secure and reliable ride-hailing experience for all users.

“The introduction of the new cancellation reason option reinforces this commitment, offering riders a powerful tool to prioritize their safety and well-being,” the company said.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

Auto

Police Extend Enforcement of Tinted Glass Permit to October 2

Published

on

tinted glass permit

By Aduragbemi Omiyale

The enforcement of the tinted glass permit has been extended to Thursday, October 2, 2025, by the Nigeria Police Force (NPF).

The Police Public Relations Officer (PPRO), Mr Olumuyiwa Adejobi, a Deputy Commissioner of Police (DCP), in a statement on Monday in Abuja, said the extension was approved by the Inspector General of Police (IGP), Mr Kayode Egbetokun.

The tinted glass permit is a requirement for vehicles with tinted windows. It is part of efforts by the police to address insecurity in the country.

Explaining the rationale behind the extension of the enforcement, the police said it was due to “a significant surge in applications via the official portal, reflecting heightened public compliance with the directive.”

“In light of this, the Force considers it imperative to allow sufficient time for the meticulous scrutiny of applications to ensure that the permit is issued only to eligible and qualified individuals, in line with national security considerations,” the statement said.

The police noted that the extension would also provide room for the continued fine-tuning of verification processes, both digital and physical, to maintain the integrity of the permit system and prevent abuse.

It reaffirmed that the authorised platform for the application remains https://possap.gov.ng and advises citizens to disregard any unofficial channels.

“Members of the public are further encouraged to report all forms of extortion, hidden charges, or unauthorized processing to the appropriate Police authorities, including via the dedicated hotline: 08147818871,” it stated.

Continue Reading

Auto

Passengers Stranded as Commercial Motorcycle Operators Protest in Lagos

Published

on

Okada riders Okunola

By Adedapo Adesanya

Some commuters in parts of the Mosan Okunola in the Alimosho area of Lagos were left stranded on Tuesday morning after several commercial motorcyclists, popular known as Okada riders, staged a protest over what they described as excessive ticket and loading fees.

Business Post gathered the riders, who are predominantly from the northern part of Nigeria, alleged that they are compelled to buy tickets costing about N600 daily, in addition to paying a loading fee for every passenger they carry.

According to the protesters, who were seen carrying sticks and other weapons for protest, the loading charges, which was previously N100, has recently been increased by 100 per cent to N200 per passenger.

According to one of the riders who spoke with our correspondent, who identified himself as Yahaya, the decision was carried out without consultation with them.

He said, “Dem no (They did not) tell us anything, dem just stand for road dey collect N200.”

Another rider said that they’ve constantly faced harassment from members of taskforce of the National Union of Road Transport Workers (NURTW) without any say in the matter.

Some argued that the combined costs have significantly reduced their earnings, making it increasingly difficult to sustain their operations as most passengers find it difficult to pay high price of fares.

Many riders have refused to work, leading to commuters being dropped halfway or stranded at bus stops, leaving them scrambling for alternative means of transport to their destinations, including through tricycles, popularly known as Keke Napep.

Efforts for comments from the executives of NURTW were unsuccessful at the time of filing this report, but one of the taskforce members at the Okunola Bus Stop, who begged not to be named because he was not authorised to speak to the press on the matter said they were acting based on an order from above.

Also, some police officials have moved to the area to maintain law and order, as the situation was almost degenerating into chaos and tension among residents of the area.

Continue Reading

Auto

inDrive Offers Top-Performing Drivers Insurance Coverage in New Loyalty Programme

Published

on

indrive app

By Modupe Gbadeyanka

No fewer than 600 top-performing drivers of the global mobility and urban services platform, inDrive, will receive insurance coverage in the newly introduced loyalty programme in partnership with My cover Genius.

The enhanced Platinum Tier reward scheme is part of the company’s driver support initiatives designed to recognise excellence, promote safety and security on the roads.

It reflects inDrive’s ongoing effort to challenge industry norms and foster a more equitable ride-hailing ecosystem—one that is fair, rewards excellence, and supports economic mobility for drivers.

The successful expansion of the programme relies heavily on strategic local partnerships, which provide added value, with inDrive reiterating that no new city rollout will occur without these partnerships in place, ensuring that the loyalty program remains both impactful and sustainable.

The loyalty scheme currently operates with two goal structures: weekly goals with weekly tier updates, as implemented in locations such as Lagos, and monthly goals with monthly tier updates, which are currently in the testing phase.

The new Platinum Tier initiative will reward the top drivers who consistently meet performance benchmarks. In Lagos, for example, the weekly target to qualify is 25 completed rides.

Drivers who achieve Platinum status receive a range of premium benefits, including lower service payments, which allow them to keep most of what they make.

In addition, they will get first access to ride requests, enabling them to view passenger requests before other drivers and get more ride opportunities.

Further, they will enjoy high-priority customer support on any issues to minimise downtime and stay productive, as well as exclusive partner bonuses like discounts from partners (Car Insurance and Vehicle maintenance) to cut their costs and boost your income

“Our drivers are more than just partners; they’re the backbone of our service. By introducing the Platinum Tier and providing insurance to hundreds of drivers, we are taking real steps toward recognising performance while also improving security and peace of mind,” the Country representative of inDrive in Nigeria, Mr Timothy Oladimeji, stated.

Continue Reading

Trending