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Digitization, Fintech as Panacea to Financial Inclusion—Stanbic IBTC

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By Dipo Olowookere

One of the compelling aspirations of the Federal Government and the Central Bank of Nigeria (CBN) in the last two years has been to ramp up the numbers for financial inclusion in the country.

To this end, Nigeria’s apex bank, alongside other regulators in the financial services sector, including the National Pension Commission (PENCOM), has vigorously pursued the agenda of financial inclusion through various initiatives with a clear intent to bring millions of Nigerians, especially those in the informal sector and the unbanked, into the banked population.

This ambition, which is not restricted to banking alone, cuts across the full continuum of financial services, ranging from bank accounts, insurance subscription, retirement savings account, and fund investments, among others.

Perhaps the bedrock and main enabler of recent improvements witnessed in the financial services sector in areas like customer experience and service quality, speed to market of financial products and services and quick turnaround time in processing financial transactions stems primarily from advancements in modern information and communications technology, investment in its adoption and integration.

Leading financial services providers in the country, especially the Deposit Money Banks (DMOs) have all embraced innovations made available and possible by constantly evolving technology, in a bid to remain relevant, grow market share, expand footprints, do business profitably, stay ahead of the competition, and deliver more value to their customers and other critical stakeholders.

The major setback many experts have however cited as the bane of financial inclusion in Nigeria is the apparent distrust for financial services institutions and low literacy levels among Nigerians.

Credit must be given to the Federal Ministry of Finance and the Central Bank of Nigeria for measures they have put in place to raise the bar on financial literacy in the country as a panacea to driving financial inclusion, although a lot more work is required if the low public confidence and trust in the financial services sector is to receive any boost.

Executive Director, Personal and Business Banking, Stanbic IBTC Bank Plc, Mr Babatunde Macaulay, said that financial inclusion is one issue that CBN is driving passionately and Stanbic IBTC and other banks are part of that drive.

The question therefore is what must be done to effectively remove this barrier and disincentive to financial inclusion in Nigeria. One determinant that readily comes to mind is innovation and technology.

This perhaps must be why many commercial banks have been remodelling their operational strategies to deemphasize focus on increasing footprint via branch network expansion and steadily moving towards digitization and mobile solutions.

Original Equipment Manufacturers like Hewlett Packard or HP, Dell, Samsung and other makers of computing devices had predicted many years ago that the future of computing is mobile, hence the unprecedented revolution in the handheld device and mobile phone industry.

Chief Executive of Stanbic IBTC Bank Plc, Dr Demola Sogunle, had also attested that the ongoing digital transformation and revolution which the financial services sector is currently witnessing has only just begun.

The bank chief made this pronouncement during the official commissioning of the bank’s first self-service fully digital branch at the Maryland Mall in Lagos, in December last year. Almost exactly a year before that, precisely in November, 2015, Stanbic IBTC, in furtherance of ongoing digitization drive aimed at serving its customers better through excellent and innovative products and services, launched Africa’s very first personal teller machine (PTM), an interactive automated teller machine that enables its customers perform full banking activities.

The Personal Teller Machine is a device that offers customers the benefits of both self-service video banking and the branch teller experience combined in one solution. The PTM combines video banking collaboration and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction. The machine’s interactive nature helps to close the ‘intimacy gap’ that is currently missing on the conventional automated teller machine (ATM). So if the objective of the bank for deploying the PTM was to further enrich customers’ banking experience by allowing them perform banking operations such as account opening, cash deposit and withdrawal, cheque deposit and other general account enquiries like account balance, loan enquiries, card related services, among other functions, without having to use their debit cards, then this purpose has ultimately being achieved. The total value of transactions done on Stanbic IBTC Bank PTM as at March 2017 was N34,264,500; with total deposit valued at N8,805,500, withdrawal valued at N25,459,000 in 1,985 sessions.

These numbers may suggest that the PTM has been a successful innovative solution deployed by Stanbic IBTC to serve its customers. So in spite of the enormous potential and benefits of the PTM, Stanbic IBTC went a step further to explore other alternative solutions to deliver service to the retail end of the market and this was mobile.

Mobile is believed to present a huge opportunity for Nigerian banks to drive financial inclusion, especially considering the high mobile devices penetration rate in the country. The recent trend by banks of reengineering and re-launching their mobile banking application offerings clearly gives credence to this assertion.

Macaulay said Stanbic IBTC was one of the very first financial institutions in Nigeria to revamp its mobile app which it launched into the market in November 2016 to boost customer service delivery and user experience. The app tagged ‘Appyness’ placed emphasis on seamless user experience, aesthetics and convenience. He said one unique feature of Stanbic IBTC Mobile App is that it offers banking, asset management, pension and mobile money services on a single infrastructure.

“The new app makes it possible for customers to see their bank accounts, mobile wallet, pension and mutual fund investments in one place, giving them total control of their money and investments. Apart from being fast and dependable, the new app is feature-rich, with capacity to conduct funds transfer, bills payment, airtime purchase, cheque services, mobile money and lifestyle services. Its other features, unavailable in most other banking apps, include monitoring pension accounts, checking mutual funds account, redeeming and making additional investments in mutual funds. The Stanbic IBTC Mobile App is the only mobile platform that offers a convergence of financial services,” Macaulay stated.

The ED said Stanbic IBTC believes technology is the best way to go. He said that across the banking industry, the number of transactions in the branches has reduced significantly whereas offsite transactions, whether via the internet, mobile, ATMs, POS, have increased and continue to grow.

This position was reaffirmed by the Head, Mobile and Acquiring Channels, Stanbic IBTC Bank, Francis Nwoboshi, while speaking at the 2016 Annual Brands & Marketing Conference of the Brand Journalists’ Association of Nigeria (BJAN), in Lagos themed ‘Mobile Money in Nigeria – Challenges, Opportunities, and Threats’.

Nwoboshi said the bank believes that Nigeria’s socio-economic demography presents a considerable opportunity for innovative mobile propositions that can deepen financial access in the country.

Technology is converging at an exigent speed while disruptive technology and digital communications is impacting so much on many traditional business models, including financial services. Nigerian banks and other financial services providers must have realized that these are very exciting times which require new thinking and approach or better put, innovation.

A recent Accenture Consulting research on the future of financial technology (fintech) and banking revealed that the digital revolution in financial services is under way, but how this would impact current banking players is unclear. It warned that digital disruption has the potential to shrink the role and relevance of today’s banks, but could all together help them create better, faster, cheaper services that make them an even more essential part of everyday life for institutions and individuals. As more Nigerian banks make a model shift towards digitization and mobile, it is expected that this would positively impact the nation’s desire to attain widespread financial inclusiveness and promote transition to mobile banking solutions, e-Government solutions, cashless policy and drive growth verticals for business-to-business (B2B) mobile services.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

Banking

Reps Probe CBN’s Anchors’ Borrowers Programme, NIRSAL, BoI Schemes

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By Adedapo Adesanya

The House of Representatives is investigating the N1.12 trillion spent on the Anchors’ Borrowers Programme (ABP) of the Central Bank of Nigeria (CBN) alongside the NIRSAL Microfinance Bank for N215 billion spent on agro-businesses, as well as the Bank of Industry (BoI) for disbursing N3 billion to 22,120 smallholder farmers through the Agriculture Value Chain Financing Programme.

The House Committee on Nutrition and Food Security led by its Chairman, Mr Chike Okafor, during an investigative hearing on the alleged misuse of government interventions and agricultural funding by departments, agencies, schemes, and programmes of the federal government, raised concerns that of the 24 participating financial institutions (PFIs) who disbursed the amount for the APB, only nine had indicated any interest in following up with the probe.

He said one of the key oversight mandates of the committee is to ensure proper implementation of intervention programmes by relevant government bodies related to food security and nutrition.

“We are probing how the CBN through the Anchors Borrowers Programme disbursed about N1.12 trillion to 4.67 million farmers involved in either maize, rice or wheat farming through 563 anchors.

“The CBN should note: we are aware that you have about 24 participating financial institutions (PFIs) through which you disburse these humongous amounts. I am also aware that you have written to 24 of them but we have evidence of only nine. So, please note. And also some of those PFIs have tried to make contact.

“Second point we are probing how NIRSAL disbursed N215, 066, 982, 074.50 so far to facilitate agriculture and agribusinesses, and also the Bank of Industry how you disbursed N3 billion to 22, 120 smallholder farmers through the agriculture value chain financing programme,” he said.

“One of the key oversight mandates of the Committee on Nutrition and Food Security is to ensure proper implementation of intervention programmes by relevant Ministries, Departments, and Agencies (MDAs) and agencies of government related to food security and nutrition. Investigations, monitoring of resource allocation, advancement of new laws, and strengthening of existing ones among others, on matters related to nutrition and food security.

“These are comprehensively contained in the committee’s jurisdiction as captured in the standing order of the House. Please, note that nutrition and food security are twin issues that cannot be separated and have been on the front burner of the renewed hope agenda of the present administration.

“The creation of this committee on Nutrition and Food security is a legislative response to join forces with the executive arm of government and other stakeholders to tackle these issues and make Nigeria a food-secured and nourished populace,” he stated.

A representative of NIRSAL Microfinance Bank, Mr Charles Bassey, said insecurity was a major challenge to the successful implementation of their loan scheme, adding that in trying to determine who was qualified to benefit from the intervention, they paid attention very closely to laid down guidelines.

“It was based on those guidelines that we disbursed these funds. Some of the challenges that they have written about include insecurity challenges. A couple of them had pointed to the fact that after they had invested the funds in agricultural business, they were not able to go back to the farms because of the experience of banditry and herdsmen.

“These delayed their seasonal interventions and harvesting. Some also pointed to natural disasters such as flooding and drought which affected them. A few of them actually asked for restructuring of the loan facility to allow them time to repay accordingly,” Mr Bassey said.

On his part, Group Head, Agric Finance and Solid Minerals, Sterling Bank, Mr Olushola Obikanye, said they had repatriated N113,490,756,332.54 to the CBN and were not owing under the scheme.

“Therefore, the total fund repatriated to the Central Bank of Nigeria is the cumulative of the undisbursed funds that were returned and the disbursed funds that were returned. The total funds repatriated to the central bank stood at N113,490,756,332.54. It leaves Sterling Bank with an outstanding of zero Naira zero Kobo that we are owing under this scheme,” he said.

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Banking

Regulatory Forbearance Directive Only for Limited Banks—CBN

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By Adedapo Adesanya

The Central Bank of Nigeria (CBN) has clarified that the recent moves regarding regulatory forbearance is limited to limited banks.

A few days ago, the CBN issued a directive to banks in the country, particularly those in possible distress, prohibiting them from paying dividends to shareholders and issuing bonuses to directors.

This development led to the banking index recording losses over the last two days at the Nigerian Exchange (NGX) Limited.

In a statement on Wednesday, the central bank affirmed the strength of the Nigerian banking sector, noting that it issued routine transitional guidance for select institutions.

In the new circular, the apex bank clarified that it introduced time-bound measures for a small number of banks still completing their transition from the temporary regulatory support provided, mostly in response to the economic impact of the COVID-19 pandemic.

“This step is part of the CBN’s broader, sequenced strategy to implement the recapitalisation programme announced in 2023. The programme, designed to align with Nigeria’s long-term growth ambitions, has already led to significant capital inflows and balance sheet strengthening across the sector,” said the statement signed by Mrs Hakama Sidi Ali, the acting Director of Corporate Communications at CBN.

The CBN also noted that most banks have either completed or are on track to meet the new capital requirements well before the final implementation deadline of March 31, 2026.

“The measures announced apply only to a limited number of banks. These include temporary restrictions on capital distributions, such as dividends and bonuses, to support retention of internally generated funds and bolster capital adequacy. All affected banks have been formally notified and remain under close supervisory engagement,” it added.

The apex bank said to support a smooth transition, it has allowed limited, time-bound flexibility within the capital framework, consistent with international regulatory norms, adding that Nigeria generally maintains Risk-Based Capital requirements that are significantly more stringent than the global Basel III minimums.

“These adjustments reflect a well-established supervisory process consistent with global norms. Regulators in the U.S., Europe, and other major markets have implemented similar transitional measures as part of post-crisis reform efforts.”

“Nigeria’s banking sector remains fundamentally strong. These measures are neither unusual nor cause for concern; they are a continuation of the orderly and deliberate implementation of reforms already underway.

“The CBN will continue to take all necessary actions to safeguard the sector’s stability and ensure a robust, resilient financial ecosystem that supports sustainable economic growth,” parts of the statement affirmed.

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Fidelity Bank CEO Denies Paying N5bn Bribe to Police for Release

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By Modupe Gbadeyanka

The chief executive of Fidelity Bank Plc, Mrs Nneka Onyeali-Ikpe, has dismissed reports that she paid a bribe of N5 billion to secure her release from the police.

On Monday, a phone conversation between Mrs Onyeali-Ikpe and a customer of the bank, Mr Ogo Whoba, was leaked to the internet.

It was alleged that she paid N5 billion to the police to escape being detained during an investigation into a matter involving the account of a customer, Woobs Resources Limited.

One Mr James Onyemenam had asked the police to probe Mr Whoba over the management of Woobs Resources’ account.

As part of its probe, the police invited Mrs Onyeali-Ikpe for questioning and she was asked to pay a bail bond of N5 billion, according to a statement issued by Fidelity Bank on Monday after the leaked phone conversation.

The financial institution disclosed that its CEO was asked to sign the bail bond on her recognizance, emphasising that it was never a bribe.

The lender described the reports as false and mischievous, saying it was meant to mislead the public into believing a bribe was paid.

“The police invited the MD during their investigation into a complaint made by James Onyemenam against Mr Ogo Whoba over the management of Woobs Resources’ account. After taking her statement, the police asked the MD to sign a N5 billion bail bond on her recognizance.

“It is this bond — not a bribe — that was referenced in a phone conversation with Mr Ogo Whoba, which was secretly and unlawfully recorded.

“At no time did the MD pay N5 billion to the Police to avoid detention; signing the bond was simply a standard part of her release conditions,” the statement from Fidelity Bank stated.

It also explained that the same false claim had previously been raised in a petition to the Inspector General of Police (IGP), Mr Kayode Egbetokun, by Mr Victor Ukutt on behalf of Mr Whoba.

According to the financial institution, the police chief investigated the matter thoroughly and dismissed it as baseless.

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