Banking
Nigerians Give Reasons for Poor Patronage of WhatsApp Banking
By Aduragbemi Omiyale
Some bank customers in Nigeria have given the major reasons for the poor patronage of WhatsApp banking in the country.
A few years ago, financial institutions in the country introduced WhatsApp banking to their customers as part of efforts to deepen financial inclusion in Nigeria.
Through the popular messaging platform, banking services can be initiated and completed, eliminating the time and resources wasted to be at the banking hall for financial transactions.
However, this platform seems not to be effective and Agusto & Co, through its Consumer Digital Banking Satisfaction Index, discovered why this has occurred.
In the survey, it was observed that only one per cent of the estimated 208 million persons in Nigeria subscribed to WhatsApp banking and other virtual platforms.
Three issues were responsive for the poor patronage and they are security concerns, longer time to complete transactions and service charge for platform usage.
However, the study indicated that mobile banking application remains the most popular digital banking platform and this is because of the increasing use of mobile banking apps backed by the growing base of mobile phone users.
Nigeria has the eighth, largest telephone subscriber base in the world and is Africa’s largest telecommunications market. This position is upheld by increasing affordability of voice and data tariffs, regulatory reforms and consistent upgrade of network coverage.
Also noteworthy is the increasing affordability of smartphones that is driven by the proliferation of relatively affordable phone brands such as Gionee, Tecno and Vivo.
Furthermore, the prolonged stay-at-home order following the outbreak of the COVID-19 pandemic has forced a shift from legacy banking to consumers’ usage of various digital settlement systems available.
Based on the digital banking satisfaction index’s parameters, Guaranty Trust Bank Plc recorded the highest user experience score of 49.9 per cent, underpinned by comparably higher transaction success rates, ease of navigation and perceived security strength of digital banking channels.
First Bank Nigeria Limited scored the second highest at 46.7 per cent, while Fidelity Bank Plc was a close third with a user experience score of 38.8 per cent.
Transaction success rates, ease of navigation on the platforms and the quality of troubleshooting and IT support were strong ranking factors amongst respondents.
Nevertheless, no bank was rated abysmally for their platforms reflecting operators’ substantial investments in digital banking technology in the past few years.
The Agusto & Co Consumer Digital Banking Satisfaction Index, in its fourth edition, examines customers’ preferences towards digital banking platforms hosted by selected banks in Nigeria.
The Index comprises a survey and a scorecard, which ranks coverage banks based on consumer feedback. The survey respondents were a combination of banking consumers across demographics in Nigeria albeit with a focus on ‘upcountry’ sample respondents mainly located in Abuja, Kano, Kaduna, and Port Harcourt.
Banking
33 Nigerian Banks Raise N4.65trn as CBN Recapitalisation Exercise Closes
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) has said 33 banks have met new minimum capital requirements under its now-closed recapitalisation programme, raising a combined N4.65 trillion to strengthen the Nigerian financial system.
The apex bank disclosed this in a statement on Wednesday, marking the end of the exercise, which commenced in March 2024 and drew participation from domestic and foreign investors.
The statement was jointly signed by the Director of Banking Supervision, Mrs Olubukola Akinwunmi, and the Acting Director of Corporate Communications, Mrs Hakama Sidi-Ali.
“Over the 24 months, Nigerian banks raised a total of N4.65 trillion in new capital, strengthening the resilience of the financial system and enhancing its capacity to support the economy,” the statement said.
The chief lender said local investors accounted for 72.55 per cent of the funds, while international investors contributed 27.45 per cent, reflecting continued confidence in the sector.
According to the statement, the Governor of the apex bank, Mr Yemi Cardoso, said, “The recapitalisation programme has strengthened the capital base of Nigerian banks, reinforcing the resilience of the financial system and ensuring it is well-positioned to support economic growth and withstand domestic and external shocks.”
It added that while 33 banks have complied with the new thresholds, a few others are still undergoing regulatory and legal processes.
The statement noted, “The CBN confirms that 33 banks have met the revised minimum capital requirements established under the programme.
“A limited number of institutions remain subject to ongoing regulatory and judicial processes, which are being addressed through established supervisory and legal frameworks.
“All banks remain fully operational, ensuring continued access to banking services for customers.”
The apex bank stressed that the exercise was executed without disrupting banking operations, ensuring uninterrupted access to services nationwide.
The lender further stated that key prudential indicators have improved, particularly capital adequacy ratios, which remain above global Basel benchmarks.
The minimum ratios were set at 10 per cent for regional and national banks and 15 per cent for banks with international licences.
The bank also said the recapitalisation coincided with a gradual exit from regulatory forbearance, a move it said improved asset quality, strengthened balance sheet transparency, and enhanced overall stability.
The CBN said it has reinforced its risk-based supervision framework, mandating periodic stress tests and adequate capital buffers for banks.
It added that supervisory and prudential guidelines would be reviewed regularly to strengthen governance, risk management, and resilience across the sector.
“The successful completion of the programme establishes a stronger and more resilient banking system, better positioned to support lending, mobilise savings, and withstand domestic and global shocks,” the statement said.
Banking
Access Bank Chair Seeks Strategic Investment in Women for Economic Growth
By Modupe Gbadeyanka
The chairman of Access Bank Plc, Mrs Ifeyinwa Osime, has called for deliberate and strategic investment in women as a catalyst for sustainable economic growth.
According to her, empowering women should be seen as a strategic economic decision rather than charity.
“When we speak of giving, it is about expanding access to finance, markets, knowledge and platforms that enable women to build sustainable businesses,” she said at an International Women’s Day Conference organised by Access Bank.
At the event, which attracted over 5,000 participants both physically and virtually, and attended by stakeholders across the public and private sectors, she noted that women own about 39 per cent of businesses in Nigeria and drive nearly
40 per cent of new enterprises, while small and medium enterprises contribute about 48 per cent of Gross Domestic Product (GDP) and over 80 per cent of employment.
Mrs Osime, however, decried the persistent financing gap facing women, describing it as a major constraint on productivity and economic growth.
“No economy can optimise its potential while underinvesting in half of its population,” she said, highlighting the bank’s interventions through its W Initiative and Womenpreneur Pitch-a-ton programme, which provides financing, training and healthcare support to thousands of women.
Also speaking at the programme, the Minister of Art, Culture, Tourism and the Creative Economy, Ms Hannatu Musawa, reiterated the government’s commitment to empowering women as key drivers of the nation’s creative economy, with a focus on expanding access to finance, skills development and leadership opportunities.
The Minister, represented by the Director-General of the Centre for Black and African Arts and Civilisation (CBAAC), Mrs Aisha Adamu, said women were increasingly taking the lead in building businesses, driving innovation and shaping society.
“Across Nigeria, women have always been the invisible architects of our culture, yet their contributions have been underrepresented and undervalued,” she said.
The Minister said the ministry was repositioning culture as a structured economic sector through creative hubs, skills development and enterprise support programmes targeting women in film, fashion, digital media and tourism.
On financing, Ms Musawa noted that women-owned businesses account for about 40 per cent of small and medium enterprises but continue to face significant funding gaps.
“Too many ideas remain small not because they lack potential, but because they lack access to capital,” she said, adding that the government was working to unlock targeted funding for women, strengthen market access and improve data systems to support women entrepreneurs, while also promoting their inclusion in leadership and policy-making processes.
Also, former Minister of Education, Mrs Oby Ezekwesili, stressed the need to prioritise women’s inclusion in development processes, noting that societies transform when critical issues such as women’s inclusion are deliberately prioritised.
“There is no other way societies have transformed than when people who care make an issue a priority,” she said, stressing that removing structural barriers limiting women’s participation would unlock significant economic potential, adding that agricultural output could increase by up to 30 per cent if women had equal access to inputs as men.
In the same vein, the Group Head for Women Banking at Access Bank, Mrs Nene Kunle-Ogunlusi, said the bank remained committed to supporting women across all segments.
She said the bank recently organised a special Women’s Day programme for market women in Oyingbo, Lagos, offering free health checks, beauty services and financial education.
Banking
CBN Orders Banks to Complete Cybersecurity Audit in Three Weeks
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) has directed banks to complete a mandatory cybersecurity self-assessment within three weeks.
In a letter dated March 30, 2026, and published on its website on Tuesday, the apex bank said, “Institutions are required to submit their completed CSAT within the following timelines: i. Three (3) weeks – Deposit Money Banks (DMBs); ii. Five (5) weeks – All other regulated institutions.”
The directive, addressed to banks, selected other financial institutions, and payment service providers, introduced a Cybersecurity Self-Assessment Tool to evaluate the cyber risk exposure of regulated entities.
The CBN stated that the move was in line with its statutory mandate under the Banks and Other Financial Institutions Act 2020 and its broader commitment to improving cybersecurity standards in the sector.
“The Central Bank of Nigeria, in furtherance of its statutory mandate under the Banks and Other Financial Institutions Act (BOFIA) 2020 and consistent with its commitment to strengthening cybersecurity resilience across the financial sector, hereby notifies all Deposit Money Banks, Payment Service Banks, Microfinance Banks, Payment Service Providers, Finance Companies, and Development Finance Institutions of the deployment of its Cybersecurity Self-Assessment Tool,” the letter read.
The apex bank explained that the CSAT is designed as a supervisory instrument to provide a comprehensive view of financial institutions’ cybersecurity posture.
It explained that the tool would assess critical areas, including governance structures, risk management frameworks, technology systems, third-party risk exposure, incident response capacity, and overall operational resilience.
“The CSAT is a structured supervisory instrument designed to obtain comprehensive information on the cybersecurity posture of regulated institutions,” the CBN said.
The bank added that insights generated from the exercise would support risk-based supervision and enhance regulatory oversight of cybersecurity threats within Nigeria’s financial ecosystem.
Earlier in December 2025, banks in Nigeria were urged to strengthen their cybersecurity systems as rising digital fraud continued to erode customer trust and slow the growth of the country’s digital banking sector.
In the latest update, the CBN told banks to ensure compliance, adding that all affected institutions must complete and submit the assessment through a dedicated portal, with access credentials to be communicated to their Chief Information Security Officers and other relevant officials.
“All submissions must be fully completed and accompanied by relevant supporting documentation, where applicable,” it stated, noting that the data to be provided must reflect institutions’ positions as of December 31, 2025.
The CBN also issued a warning against false or incomplete disclosures, stressing that accuracy and transparency would be strictly enforced.
“Supervised institutions are reminded that all information submitted to the CBN must be accurate, complete, and verifiable. Submission of false, misleading, or inaccurate information constitutes a regulatory breach and will attract appropriate sanctions,” the letter added.
It also disclosed plans to validate submissions through off-site reviews and supervisory engagements to confirm the data’s reliability.
The directive, which takes immediate effect, signals tighter regulatory scrutiny of cyber risks in the banking sector amid rising digital transactions and increasing exposure to cyber threats.
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